Cybersecurity firms live and die on trust. Your buyers are skeptical, technical, and allergic to vague promises, which makes post-sale feedback calls one of the few ways to find out what's actually working before a renewal slips away. A well-run survey call gets you context a web form never will: tone, hesitation, the specific feature that made a SOC analyst roll their eyes. But security buyers also notice when a call feels sloppy or non-compliant, and that costs you credibility fast. In 2026, the market splits into three camps: managed outbound calling services that run campaigns for you, live-agent call centers that handle survey programs end to end, and self-serve survey platforms you operate yourself. We reviewed 33 sources to build this list of seven providers worth considering for surveys and feedback calls in cybersecurity. Rankings reflect fit for the use case, not raw company size. Where pricing is public, we list it. Where it isn't, we say so.
#1 My AI Call Center — Calling from 9¢ per connected minute (tiered by volume), plus one-time campaign setup and flat monthly management fee, all quoted before launch. First campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service run by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. The pitch is simple: you buy campaigns they run for you, one clear goal per campaign, quoted before anything launches. Surveys & Feedback is one of 17 core campaign types, which means you can scope a post-engagement satisfaction call, a renewal-readiness check, or a win-back survey without standing up a dialer or hiring agents. Calls run against approved, permissioned, or reviewed lists only. They check list source and consent records before launch, and they'll tell you plainly if a list won't support the campaign before you spend anything. For a cybersecurity firm, that discipline matters. Your brand can't survive a sloppy outreach wave to CISOs who never opted in. What sets this apart from self-serve survey tools is the operating layer. Scripts, disclosures, opt-out handling, and escalation paths get approved by you before launch. Calls run in approved windows. Outcomes come back as a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed into your CRM and scheduling tools. Hot leads transfer live to your team or land in your CRM. Compliance is treated as a first-class concern: AI voices are handled as artificial voices under the TCPA with prior express consent required, AI disclosure on every call, keyword opt-outs via STOP and REVOKE, DNC requests honored across all campaigns and carried into your client records, and data never shared or sold or used to train shared models. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked before launch. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted up front. The first campaign review is free.
Pros
- Done-for-you model means you don't build or staff a call center
- List discipline and consent review protect a reputation-sensitive security brand
- Rate locked before launch; no surprise mid-campaign pricing
- Outcomes and dispositions routed into the CRM you already run
- TCPA-aligned AI voice handling with AI disclosure and honored DNC requests
Cons
- Runs on approved, permissioned, or reviewed lists only, so it won't do cold outreach to scraped contacts
- One clear goal per campaign, so multi-topic surveys need separate scoping
- Campaign requirements vary by location, industry, contact type, and consent status; you're responsible for your own legal guidance
Best for: Cybersecurity firms running structured post-sale, renewal, and win-back survey campaigns against approved, permissioned lists who want the calling done for them with compliance handled up front.
#2 TeleDirect — Contact for pricing
TeleDirect runs call center survey services aimed at capturing customer feedback right after an interaction ends, when details and sentiment are still fresh. According to their website, the service covers live agent survey calls, inbound and outbound calling, callbacks and reminders, and appointment handling, with a focus on turning everyday conversations into measurable data for coaching, quality control, and retention. They position phone surveys as the channel for establishing personal connections and emphasize that trained human agents can detect tone and adapt in ways automated calls can't. That's a real advantage when you're asking a security buyer why they downgraded a license. TeleDirect also offers surveys across other channels. Per their site, they support email surveys for cost-effective volume, SMS surveys for quick one-question checks with high open rates, and in-app surveys for engaging users inside digital products. Their "Quick & Easy Feedback" system sends a survey notification as soon as a transaction completes and returns results as they arrive. On the security side, they state their survey tools meet ISO standards and satisfy HIPAA requirements, with compatibility for platforms used in healthcare and insurance. A healthcare client cited on their site used outbound surveys to identify onboarding friction and reported a 5% improvement in customer retention. Pricing isn't published; you'll need to contact them.
Pros
- Human agents can pick up tone and adapt mid-call
- Multi-channel survey coverage (phone, email, SMS, in-app)
- Rapid-response feedback capture right after an interaction
- HIPAA and ISO alignment stated on their website
- Custom survey design rather than a fixed template
Cons
- Pricing isn't published on their site
- Live agent model is heavier than self-serve survey software
- Less suited to teams that only want a lightweight digital survey tool
- Research doesn't confirm cybersecurity-specific survey templates
Best for: Cybersecurity firms that want human agents conducting survey calls immediately after a support or sales interaction, with multi-channel backup.
#3 RingCentral Contact Center — Contact for pricing
RingCentral offers customer feedback surveys as part of its omnichannel contact center software. According to their website, you can create and distribute surveys across email, in-app, website pop-up, and phone channels, then pull results into dashboards to spot trends and coach agents. The platform is built for teams that want survey programs running alongside live support rather than as a separate research project. For a cybersecurity vendor, that means you can trigger a CSAT check after a support ticket closes and route the score straight to the account team while the conversation is still warm. RingCentral's material walks through four common survey types you can run: CSAT (customer satisfaction), CES (customer effort score), NPS (Net Promoter Score), and exit surveys. They describe question formats including Likert scale ratings, open-ended follow-ups, yes/no items, and multiple choice. That's useful framing for security firms because NPS in particular maps well to renewal risk in a subscription model. The site positions surveys as a way to improve agent performance quickly and to visualize insights with dashboards. Pricing isn't listed publicly on the survey page; the site directs you to contact sales or view plans. If you're already a RingCentral customer, survey capability comes with the platform you run rather than as a new vendor relationship.
Pros
- Surveys live inside the contact center stack you already operate
- Four standard survey types (CSAT, CES, NPS, exit) ready to deploy
- Dashboards for tracking scores and coaching agents
- Multi-channel distribution including phone and digital
- Good fit for support-driven feedback loops
Cons
- Pricing isn't published on the survey page
- Self-serve model means you design and run the program yourself
- Phone survey capability is part of a broader contact center, not a dedicated outbound calling service
- Research doesn't confirm dedicated cybersecurity survey templates
Best for: Cybersecurity companies already running or planning a RingCentral contact center that want survey programs wired into live support workflows.
#4 SurveyNinja — Free to get started. Paid tiers: contact for pricing.
SurveyNinja is a survey platform with a page specifically aimed at cybersecurity companies. According to their website, it's built to help product and support teams see how users and buyers move through signup, activation, and support tickets, with feedback organized around adoption rather than generic dashboards. They list 34 question types and say you can launch a first survey in about five minutes. There's a free tier to get started. The cybersecurity page names six use cases: capture security assessment feedback, diagnose alert explanation, improve incident response, route compliance reporting, validate documentation quality, and rotate incident communication. Feature-wise, the site describes a documentation quality baseline watch (hold one question stable across waves to see if a fix moved the number), compliance reporting response routing by workspace role and lifecycle stage, incident response review packets combining score, quote, segment, and last action, an alert explanation evidence board that keeps raw comments with workspace role and activation step, security assessment moment tags tied to specific signup steps, and incident communication safe review that masks private details while preserving context. Feedback collection channels include embedded support ticket prompts, segmented email, follow-up after signup, and private review links. For a security product team that wants to measure whether a fix actually moved alert clarity, this is a focused toolkit. Pricing beyond "free to start" isn't published on the page.
Pros
- Cybersecurity-specific use cases named on their site
- 34 question types and a 5-minute first survey launch
- Baseline watch helps you tell whether a fix moved a score
- Multiple collection channels including in-product prompts
- Free tier to start
Cons
- Self-serve only; you run the program
- Digital survey channels, no live agent phone calls described on the page
- Paid pricing isn't published
- Research doesn't confirm outbound calling or phone survey capability
Best for: Cybersecurity product and support teams that want self-serve surveys tied to specific moments like alert explanation and documentation quality.
#5 Valoris Center — $1,000+ minimum project size, under $25/hr (per Clutch)
Valoris Center is a contact center services company based in Bucharest, Romania, listed on Clutch with a 4.9 rating across 15 reviews as of October 2026. Per their Clutch profile, 50% of their work is call center services, 20% customer service outsourcing, 15% back office outsourcing, and 15% CRM consulting and systems integration. Their focus areas split 50/50 between customer surveys and market research calls and B2C telemarketing and telesales. That combination is useful for a security firm that wants structured survey calling without splitting the work across two vendors. Client reviews on Clutch highlight punctuality, flexibility, and proactive problem solving. One review from a fintech platform praised the project management team for consistently bringing innovative ideas and delivering expected results. Industry experience listed on Clutch includes financial services, retail, eCommerce, and automotive, with clients citing strong CSAT and SLA metrics. Reviewers also flag good value for cost and a pricing model that fit their budget. Team size is listed at 250 to 999 employees with a minimum project size of $1,000 and an hourly rate under $25. That pricing is public via Clutch and is worth knowing when you're comparing managed survey programs.
Pros
- Half their focus is customer surveys and market research calls
- Public Clutch pricing signals: $1,000+ minimum, under $25/hr
- Strong review record (4.9 across 15 reviews on Clutch)
- CRM consulting and SI capability in-house
- Financial services experience is relevant to security buyers
Cons
- Based in Romania; time zone and language coverage aren't detailed in the research
- Research doesn't confirm cybersecurity-specific survey programs
- Research doesn't confirm TCPA or US calling compliance specifics
- Bundled with B2C telemarketing, which may be more than a survey-only team needs
Best for: Cybersecurity firms that want an outsourced contact center running survey and market research calls with CRM integration support.
#6 Interaction Metrics — Contact for pricing
Interaction Metrics is a full-service customer satisfaction survey company, not a software license. Per their site, they handle survey design, deployment, text analysis, custom metrics, real-time dashboards, and a Findings Report that separates signal from noise. Their team holds certifications in user experience, Black Belt Six Sigma, and CCXP. The site emphasizes bias reduction: every question is screened before a single response is collected, and they say the results reflect what customers actually think rather than an inflated version. For a cybersecurity firm presenting NPS or CSAT data to a board or to enterprise buyers during procurement, that framing matters. The site positions Interaction Metrics against what they call survey software (Qualtrics, SurveyMonkey, Medallia), which they describe as tools rather than research partners. Metrics used include CX Score, QCI, Net Promoter Score, and Customer Effort Score. Their model is customized solutions and tailored recommendations rather than raw charts. Honorable mentions on their own 2026 roundup include Amplitude Research, Drive Research, Anova, and Beyond Feedback. Note that the article lives on Interaction Metrics' own site and the reviewer cited, Jack Hahn, is described as independent. Pricing isn't published; you'll discuss scope with them. If your security firm needs board-ready research rather than a dashboard, this is a different category of provider.
Pros
- Full-service research partner, not just software
- Explicit focus on reducing survey bias
- Findings Report translates data into next steps
- Certified practitioners (UX, Six Sigma, CCXP)
- Metrics cover NPS, CSAT, CES, and custom scores
Cons
- Pricing isn't published
- Research program model is slower than a self-serve tool
- Research doesn't confirm live outbound calling or phone survey execution
- The 2026 ranking cited lives on their own site; treat the top pick with that context
Best for: Cybersecurity firms running high-stakes satisfaction research that needs to survive board or enterprise procurement scrutiny.
#7 SmartSurvey — Free plan available. Paid tiers: Advanced, Growth (annual subscriptions) and Full Access (bespoke). Specific amounts: contact for pricing.
SmartSurvey is a UK-based online survey builder founded in 2010. Per their site, it has processed over 3 billion survey responses with a 99.9% uptime record over the past five years and a 99.95% SLA, used by organizations including the NHS, HSE, Royal London, the Cabinet Office, and BAE Systems. That client list is relevant for security firms selling into regulated or government-adjacent buyers, since the platform already sits inside those environments. On the security and compliance side, they hold ISO 27001 and Cyber Essentials Plus, are GDPR and CCPA compliant, NHS DSPT assessed, and FSQS accredited. Response data is stored in the UK by default with regional storage options. Feature highlights from their site include AI-assisted survey building and AI import from Word or PDF, 130+ templates, 24+ question types, skip and display logic with piping and carry-forward, AI sentiment and thematic analysis on open text, real-time dashboards tracking NPS, CSAT, and CES, and distribution via email, SMS, web embed, exit surveys, pop-ups, and offline/kiosk mode. Integrations listed include Salesforce, HubSpot, Microsoft Dynamics, Power BI, Slack, Teams, and Zapier, plus a REST API and webhooks. Plans are Advanced, Growth, and Full Access (bespoke), with a free tier and discounts for students and nonprofits. Ratings across Capterra, G2, Software Advice, and Trustpilot average 4.55 as of March 2026 per their own comparison.
Pros
- ISO 27001 and Cyber Essentials Plus with UK data storage by default
- Strong compliance story for regulated buyers (NHS DSPT, FSQS, GDPR, CCPA)
- AI analysis on open text plus real-time NPS/CSAT/CES dashboards
- Broad integrations and a REST API
- Free tier and nonprofit/student discounts
Cons
- Self-serve software; you run the program yourself
- No live agent phone survey capability described on their site
- Full Access pricing is bespoke and not published
- Regional data storage availability varies by plan and setup
Best for: Cybersecurity firms selling into regulated or UK/EU buyers that need a compliant self-serve survey platform with strong data residency controls.
If you want survey calls handled for you with list discipline and compliance built in, My AI Call Center is the clearest fit on this list. You scope one goal, approve the script and disclosure, and they run the campaign against an approved, permissioned, or reviewed list with results routed back into your CRM. Calling starts at 9¢ per connected minute and the rate is locked before launch, so there's no surprise mid-campaign. If you'd rather run surveys yourself, SmartSurvey and SurveyNinja give you strong self-serve tooling, and TeleDirect or Valoris Center make sense when you want live agents on the phone. Book a free campaign review at myaicallcenter.app and we'll tell you plainly, before you spend anything, whether your list will support the campaign.
Frequently asked questions
What makes My AI Call Center different from a self-serve survey tool?
My AI Call Center is a managed service, not software. You buy campaigns they run for you: one clear goal per campaign, quoted before launch. A self-serve tool like SmartSurvey or SurveyNinja gives you a builder and dashboards, and you run the program. With My AI Call Center, list and consent review, script approval, calling windows, disposition coding, and CRM routing are handled as part of the campaign. For a cybersecurity firm that wants feedback calls without staffing a dialer, that's the practical difference.
How does My AI Call Center handle compliance on survey calls?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required. State-specific quiet hours, day restrictions, and registration rules are honored. Every call carries AI disclosure, and recipients can ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs via STOP and REVOKE are logged and honored immediately, and DNC requests are respected across all campaigns and carried into your client DNC records. Recording is optional and only happens with disclosure and consent. Campaign requirements still vary by location, industry, contact type, consent status, and technology, so you're responsible for your own legal guidance before launch.
What kind of lists can My AI Call Center call for a survey campaign?
Only approved, permissioned, or reviewed lists. They check list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and in most cases declined. They'll tell you plainly if a list won't support the campaign before you spend anything. For a security firm, this protects you from an outreach wave that burns credibility with CISOs who never opted in.
How much do surveys and feedback calls cost in 2026?
It depends on the model. My AI Call Center starts at 9¢ per connected minute, tiered by volume, with a one-time campaign setup fee and a flat monthly management fee quoted before launch. The rate is locked for the campaign. Clutch lists Valoris Center at a $1,000+ minimum project size and under $25/hr. Self-serve tools like SmartSurvey and SurveyNinja have free tiers with paid plans on request. TeleDirect, RingCentral, and Interaction Metrics don't publish pricing; you'll need to contact them.
Can I run NPS or CSAT surveys over the phone for security buyers?
Yes. TeleDirect runs live agent survey calls and describes phone surveys as the channel for establishing personal connections. My AI Call Center runs Surveys & Feedback as one of 17 core campaign types and returns a named outcome report with disposition codes like confirmed, qualified, renewed, opted out, and no answer. RingCentral supports phone surveys alongside digital channels. SmartSurvey and SurveyNinja are digital-first and don't describe live phone calling on their sites.
Which provider is best if I need data that survives a security procurement review?
Look at compliance posture first. SmartSurvey holds ISO 27001 and Cyber Essentials Plus and stores response data in the UK by default. TeleDirect states its survey tools meet ISO standards and satisfy HIPAA requirements. Interaction Metrics runs bias-screened research with a Findings Report. My AI Call Center publishes its TCPA-aligned handling of AI voices, its AI disclosure practice, and its DNC and opt-out logging. Pick the one whose controls match what your buyers' procurement teams ask for.
Do any of these providers support multi-language survey calls?
My AI Call Center lists Multi-Language Outbound Campaigns as a core campaign type, with Spanish the most common. FlairsTech on Clutch lists fluency in 10 languages including English, Spanish, Arabic, Italian, German, Dutch, French, Polish, Portuguese, and Swedish. Zonka Feedback is described as supporting multilingual surveys for diverse locations. For the other providers on this list, the research doesn't confirm language coverage, so ask directly.