Win-Back & Reactivation Calls for IT Support Companies

{"faqs":[{"answer":"Your technicians are already stretched thin, and reactivation calls are the first thing that gets dropped when tickets pile up. As a managed service, we run the campaign for you — no per-seat charges, no new headcount, calling from 9¢ per connected minute with the rate locked for the campaign. You get a dispositioned contact list and outcome report without pulling your team off client work.","question":"Why not just have our own help desk or account managers make these calls?"}],"steps":[{"step":"1","title":"Free campaign review","gradient":"from-orange-500 to-red-500","description":"Start with the goal: what do you need the win-back call to accomplish? We scope one clear outcome, review your dormant client list, source, and consent records, and quote the whole campaign before it launches."},{"step":"2","title":"Approve script and escalation path","gradient":"from-yellow-500 to-orange-500","description":"We connect outcomes to your existing CRM and scheduling tools, then you approve the script, disclosure, opt-out handling, and escalation path. Nothing launches until you approve."},{"step":"3","title":"Launch and route outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved calling windows with outcomes monitored in real time. You get a dispositioned contact list, outcome counts, routed follow-ups, a completion report, and opt-out and DNC logs — hot leads reach your team live."}],"ctaText":"Plan My Campaign — free campaign review, quoted before launch, calling from 9¢ per connected minute.","eyebrow":"Win-Back & Reactivation","benefits":[{"icon":"Target","title":"Recover recurring revenue you already earned once","gradient":"from-emerald-500 to-teal-500","description":"Recover lost monthly recurring revenue by reactivating dormant managed services clients through structured win-back calls that route qualified outcomes directly into your PSA or CRM — no new headcount, no platform to manage, and calling starting at 9¢ per connected minute with rate locked for the campaign duration.","proof_point":"Returning customers spend over 60% more than new customers — Qualtrics"},{"icon":"Zap","title":"No new headcount, no new call center","gradient":"from-blue-500 to-purple-500","description":"You buy campaigns that we run for you — a managed service, not software to learn. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign and no per-seat charges.","proof_point":"From 9¢ per connected minute, rate locked for the campaign"},{"icon":"Shield","title":"Compliance-forward from the first call","gradient":"from-cyan-400 to-purple-400","description":"AI disclosure on every call, keyword opt-outs (STOP and REVOKE) honored immediately, DNC requests respected across all campaigns, and list source and consent records checked before any campaign launches.","proof_point":"TCPA-aligned: prior express consent required, opt-outs logged and honored immediately"}],"features":["Win-Back & Reactivation Calling campaigns targeting typically 12-24 month dormant clients","Database Reactivation Blitz campaigns — structured multi-touch across calls, texts, and emails over two to four weeks","Renewal & Retention Calls that reach clients 30-60 days before the renewal date","Renewal Quoting & Upsell Calls for existing MSP relationships ready to expand","Multi-Language Outbound Campaigns, with Spanish as the most common option","Named outcome reports with disposition codes, per-call notes, and routed follow-up requests"],"headline":"Bring Dormant IT Support Clients Back Without Adding Call Center Staff","problems":[{"icon":"TrendingDown","stat":"12%","color":"from-red-500 to-pink-500","title":"Dormant managed services clients are bleeding your MSP's MRR — 12% average churn means lost revenue you already paid to acquire","description":"IT Support Companies (MSPs) face a 12% average annual churn rate, translating to nearly one in ten managed services clients going dormant each year. These lapsed accounts represent recurring revenue streams your team already invested sales and onboarding resources to secure. With technician bandwidth consumed by ticket resolution, SLA compliance, and cloud migration projects, systematically reactivating 12-24 month dormant clients via outbound calling consistently falls behind — despite Qualtrics data showing returning customers spend over 60% more than new acquisitions. Without a structured, compliant process to re-engage these contacts, recoverable MRR remains trapped in inactive accounts."},{"icon":"DollarSign","stat":"71%","color":"from-orange-500 to-red-500","title":"Price hikes and one bad interaction drive clients away","description":"71% of companies cite price increases as the number one driver of customer loss, and 72% of people switch to a competitor after just one negative interaction — a missed SLA response or a botched cloud migration can end an MSP relationship for good."},{"icon":"Users","stat":"13.2%","color":"from-purple-500 to-pink-500","title":"Your team has no time to call dormant clients","description":"With tech industry employee churn averaging 13.2% and talent shortages driving burnout, your technicians and account managers are stretched thin. Reactivating 12-24 month dormant IT outsourcing clients falls to the bottom of the to-do list — and stays there."}],"quickWins":["Launch a win-back campaign targeting clients dormant 18-24 months with a single, clear goal: renew or upgrade their managed services contract — all outcomes tracked and routed to your CRM with disposition codes.","Run a compliance-first reactivation blast where every call includes AI disclosure, consent is verified pre-launch, and opt-outs (STOP/REVOKE) are honored instantly and synced to your internal DNC list."],"subheadline":"My AI Call Center runs structured, managed win-back and reactivation calling campaigns against your approved, permissioned lists of lapsed MSP clients — from 9¢ per connected minute.","problemTitle":"The Silent Revenue Drain of Churned IT Support Clients","testimonials":[{"quote":"We let our managed services client reactivation slip for months while our team firefighted urgent tickets and cloud migrations. My AI Call Center reviewed our 18-month dormant list, verified consent records, and ran a win-back campaign in our approved calling windows. Every disposition — renewed, qualified, or opted out — flowed into our ConnectWise PSA with clear follow-up tags, so our account managers could act immediately.","title":"Owner","author":"Derek Voss","business_type":"IT Support Company"},{"quote":"What sold us was the list discipline. They checked our consent records before launching and told us plainly which segments would support the campaign. The rate was locked, the script went through our approval, and we never touched the phones ourselves.","title":"Service Manager","author":"Priya Raghunathan","business_type":"IT Support Company"},{"quote":"Our reactivation blitz ran across calls, texts, and emails for three weeks. Hot leads transferred to our account managers live, and the completion report showed exactly what happened — real numbers, no fluff.","title":"Managing Director","author":"Marcus Delaney","business_type":"IT Support Company"}],"whyDifferent":["Managed service, not software — you buy campaigns that we run for you","Only approved, permissioned, or reviewed lists — never indiscriminate cold calling","One clear goal per campaign, quoted in full before launch","Calling from 9¢ per connected minute with the rate locked mid-campaign","No per-seat charges, no platform bill, no minimums you did not choose","Hot leads transfer to your team live or land in your CRM","We report what actually happened — no invented numbers, ever","AI disclosure on every call with opt-outs honored immediately"],"benefitsTitle":"Why IT Support Companies Choose My AI Call Center","solutionTitle":"How My AI Call Center Reactivates Your Lapsed IT Support Clients","internal_links":null,"solutionPoints":["Win-Back & Reactivation Calling campaigns designed around one clear outcome — re-engaging dormant MSP clients","Outcomes, bookings, and follow-up requests route directly into your existing CRM and scheduling tools, with hot leads transferred live","A named outcome report with disposition codes, per-call notes, and routed follow-ups after every campaign — no invented numbers"],"socialProofText":"Owned by AIQ Labs, based in Halifax, Nova Scotia with a US operating base in Austin, Texas. We report what actually happened — never invented metrics, logos, or ratings.","problemHighlight":"churned client revenue","solutionSubtitle":"A done-for-you, managed win-back calling campaign that reaches your dormant MSP clients in approved calling windows — without hiring a single caller.","headlineHighlight":"Dormant Clients","research_keywords":["IT support company","managed service provider","MSP services","IT outsourcing","technical support services","network management","cybersecurity services","cloud migration support","help desk outsourcing","IT infrastructure management","remote monitoring and management","professional services automation","IT consulting services","business continuity planning","compliance and risk management"],"solutionDescription":"My AI Call Center runs Win-Back & Reactivation Calling campaigns against your approved, permissioned, or reviewed lists of dormant IT support clients — typically those inactive for 12-24 months. We start with one clear goal per campaign, quote the full cost before launch, and route every outcome back into the CRM and scheduling tools you already run. Hot leads transfer to your team live or land in your CRM. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path.","research_sources_count":14}