Campaign controls built into the planning process.
Safety is not an afterthought. It is part of how we plan every campaign before it launches.
Purpose and audience review
Every campaign starts with one clear goal and an approved audience. We will not run a campaign if the purpose is unclear or the audience has not been reviewed.
Consent matched to the job
The bar depends on what the call is doing. Reminders, surveys, and notifications are informational. Qualification, win-back, and upsell are marketing, and marketing calls need a higher consent standard. We review which one your campaign is and tell you plainly if a list will not support it.
List source and consent records
We review where your list came from and whether you have permission to contact the people on it. Lists bought without clear permission records are flagged, and in most cases declined. If consent records are missing or unclear, we tell you before launch, not after.
Artificial voice rules (TCPA)
AI-generated voices are treated as artificial voices under the Telephone Consumer Protection Act. That means prior express consent is required before these calls are placed. We review consent records against that standard, because an approved list and a lawful list are not always the same thing.
Location and calling windows
Calling rules vary by state, and several states set their own quiet hours, day restrictions, and registration rules. We plan calling windows that match the recipient's time zone and local requirements, including state-specific restrictions where they apply.
AI disclosure on every call
Every call states clearly who is calling and why. Callers can ask and be told that the call is AI-assisted, and can ask for a human or opt out. We treat disclosure as a standard we hold ourselves to, not a rule we wait to be given.
Opt-out and DNC handling
If someone asks to stop, we stop. Opt-out requests are logged and honored immediately, including keyword opt-outs such as STOP and REVOKE. Do-not-call requests are respected across all campaigns and carried into your DNC records.
Escalation and complaints
Every campaign has an approved escalation path. Questions, concerns, and complaints get routed to your team through the agreed channel.
Recording, privacy, and data scope
Call recording is optional and only with proper disclosure and consent. List and outcome data is handled inside your approved scope only, is never shared or sold, and is not used to train shared models. Consent and opt-out records are retained per campaign so they can be reconstructed later if ever needed.
Important
My AI Call Center does not provide legal advice. Campaign requirements vary by location, industry, contact type, consent status, and the technology used. You are responsible for obtaining appropriate legal guidance and approvals before a campaign launches.
State rules are a patchwork, and they are moving.
Several states now set their own calling rules on top of federal ones — different quiet hours, different consent standards, different registration duties, and their own penalties. Some apply to voicemail and text as well as live calls, and some hold the hiring company responsible for the vendor who makes the calls. We plan campaigns against the states on your list, but the rules shift fast. Where your campaign touches a state with its own telemarketing law, we will flag it during review and recommend you confirm the specifics with counsel.
Have questions about compliance?
We will walk through the controls for your specific campaign during planning.
Plan My Calling Campaign