Surveys & Feedback Calls Built for Criminal Defense Law Firms

{"faqs":[{"answer":"Yes — Surveys & Feedback is one of our core campaign types. We call former clients from approved, permissioned, or reviewed lists only, and because AI-generated voices are treated as artificial voices under the TCPA, we verify prior express consent records before any campaign launches.","question":"Can we run satisfaction surveys on former criminal defense clients after their cases close?"},{"answer":"Every call includes AI disclosure, and recipients can ask if the call is AI-assisted, request a human, or opt out. We honor state-specific quiet hours, day restrictions, and registration rules, respect keyword opt-outs like STOP and REVOKE, and carry DNC requests into your DNC records across all campaigns.","question":"How do you handle TCPA compliance and AI disclosure on calls to legal clients?"},{"answer":"Per-call notes and disposition codes capture what happened on every call. Follow-up requests route back into the CRM and scheduling tools you already run, and hot follow-ups can transfer to your team live so an attorney or staff member can respond the same day.","question":"What happens if a former client raises a complaint during a feedback call?"},{"answer":"The process starts with a free campaign review, where we scope around one clear goal and quote the full campaign. After the list and consent review and your script and escalation approval, the campaign launches — nothing runs until you approve, so the timeline depends on how quickly your team signs off.","question":"How long does it take to launch a survey campaign for our firm?"},{"answer":"With felony cases consuming hundreds of attorney hours, staff feedback calling rarely happens consistently. My AI Call Center is a managed service — you buy campaigns that we run for you, starting at 9¢ per connected minute with no per-seat charges or platform bill, and we only call approved, permissioned lists with compliance handled.","question":"Why not just have our staff or a traditional call center make these calls?"}],"steps":[{"step":"1","title":"Plan your campaign","gradient":"from-orange-500 to-red-500","description":"Start with the goal: what do you need the feedback call to accomplish? We scope the campaign around one clear outcome and quote the whole thing before it launches."},{"step":"2","title":"Review lists and approve the script","gradient":"from-yellow-500 to-orange-500","description":"We review list source, consent records, and calling windows. Then you approve the script, disclosure, opt-out handling, and escalation path. Nothing launches until you approve."},{"step":"3","title":"Launch, monitor, and route outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved windows and outcomes are monitored in real time. You receive a dispositioned contact list, outcome counts, routed follow-ups, and opt-out and DNC logs."}],"ctaText":"Plan My Campaign — see your full quote before launch, from 9¢ per connected minute. Your first campaign review is free.","eyebrow":"Surveys & Feedback Calls","benefits":[{"icon":"Shield","title":"Compliance-forward from day one","gradient":"from-emerald-500 to-teal-500","description":"Our managed Surveys & Feedback calls run structured outreach to former clients after case closure — including post-plea bargain or probation revocation check-ins — using approved, permissioned lists only. Outcomes like satisfaction concerns or referral intent are routed directly into your CRM or scheduling system, ensuring your team sees hot follow-ups the same day without pulling attorneys off active cases or discovery work.","proof_point":"80% of criminal defense leads come from organic and paid search"},{"icon":"Users","title":"Your attorneys stay on their cases","gradient":"from-green-500 to-blue-500","description":"With felony work consuming hundreds of hours per case, your team can't chase feedback calls. Our managed campaigns handle the outreach, and satisfied clients or concerns route back to your team — hot follow-ups transfer live or land in your CRM.","proof_point":"Follow-ups routed to your CRM"},{"icon":"DollarSign","title":"Pricing you know before you approve","gradient":"from-cyan-400 to-purple-400","description":"Calling starts at 9¢ per connected minute, tiered by volume, with a one-time campaign setup and flat monthly management fee — all quoted before launch. No per-seat charges, no platform bill, and the first campaign review is free.","proof_point":"From 9¢ per connected minute"}],"features":["Structured Surveys & Feedback campaigns that call former criminal defense clients from reviewed lists, with one clear goal per campaign","List and consent review before launch — list source and consent records checked, and campaigns declined plainly if the list won't support them","Full script, disclosure, opt-out handling, and escalation path approval — nothing launches until you sign off","Real-time outcome monitoring with disposition codes like confirmed, opted out, and no answer, plus per-call notes","Follow-up requests routed back into the CRM and scheduling tools you already run, with hot follow-ups transferring to your team live","Deliverables you can use: dispositioned contact list, outcome counts, completion/coverage report, and opt-out and DNC logs"],"headline":"Hear From Every Client — Without Pulling Attorneys Off Their Cases","problems":[{"icon":"Clock","stat":"286 hours","color":"from-red-500 to-pink-500","title":"Attorneys lose 286 hours per felony case to case triage, leaving no time for post-case feedback calls","description":"High-severity felony defense consumes up to 286 hours of attorney time, forcing criminal defense firms into case triage where post-case satisfaction surveys and feedback calls are deprioritized. Without structured outreach after plea bargains, probation revocations, or case closures, firms miss critical insights into client dissatisfaction — a gap that directly impacts referrals in an industry where 80% of leads come from organic and paid search. This blind spot risks reputational damage and lost repeat business, especially when client acquisition costs average $2,000 per matter."},{"icon":"DollarSign","stat":"$2,000 per client","color":"from-orange-500 to-yellow-500","title":"Client acquisition costs are brutal — and retention is invisible","description":"With client acquisition costs around $2,000 per client and DUI attorney keywords commanding $100–$200+ per click, losing a past client's repeat business or referrals after a plea bargain or probation revocation is enormously expensive. Most firms can't measure satisfaction at all."},{"icon":"PhoneMissed","stat":"80% of leads","color":"from-yellow-500 to-green-500","title":"No structured way to collect feedback after cases close","description":"In a referral-driven environment where organic and paid search generate approximately 80% of all criminal defense leads, online reputation directly dictates case flow. Without structured post-case outreach, unhappy clients go quiet — or go straight to reviews."}],"quickWins":["Run TCPA-compliant post-case feedback calls using AI-generated voices with mandatory disclosure on every call, ensuring prior express consent is verified before any outreach to former clients","Route client concerns raised in feedback calls — such as confusion over collateral consequences or probation terms — straight into your CRM for same-day attorney review, all while staying within approved calling windows and consent parameters"],"subheadline":"My AI Call Center runs structured, managed survey and feedback campaigns for criminal defense law firms on approved, permissioned lists — so you learn what clients think without building a bigger call center.","problemTitle":"The Hidden Costs Killing Criminal Defense Law Firm Growth","testimonials":[{"quote":"We finally get structured feedback from clients after their cases close — whether it's a misdemeanor resolution or felony plea bargain — without asking our paralegals to abandon file reviews or digital discovery tasks. The dispositioned list shows us exactly who needs a personal call, and all opt-outs are logged and honored immediately.","title":"Managing Partner","author":"Elena Rodriguez","business_type":"Criminal Defense Law Firm"},{"quote":"The consent review before launch sold me. They told us plainly which parts of our old client list they wouldn't call — before we spent a dollar.","title":"Firm Administrator","author":"Danielle Ortega","business_type":"Criminal Defense Law Firm"},{"quote":"The outcome report routes follow-ups straight into our CRM. When a former client raises a concern, our team sees it the same day.","title":"Owner","author":"Samuel Krieg","business_type":"Criminal Defense Law Firm"}],"whyDifferent":["Managed campaigns, not software you have to run yourself","Approved, permissioned, and reviewed lists only — always","One clear goal per campaign, quoted before launch","Rate locked for the campaign — no mid-campaign surprises","AI disclosure on every call, with human escalation available","Opt-outs and DNC requests honored immediately across campaigns","No invented numbers — we report what actually happened","Bought lists without clear consent records are declined, plainly"],"benefitsTitle":"Why Criminal Defense Law Firms Choose My AI Call Center","solutionTitle":"How My AI Call Center Runs Your Feedback Campaigns for Your Criminal Defense Law Firm","internal_links":null,"solutionPoints":["Structured survey calls with one clear goal per campaign — quoted in full before launch, with the rate locked so it does not move mid-campaign","List and consent review before launch: we tell you plainly if the list will not support the campaign, before you spend anything","Named outcome reports with disposition codes, per-call notes, and follow-up requests routed back to your team and CRM"],"socialProofText":"We report what actually happened — no invented client logos, testimonials, metrics, or ratings. Every campaign delivers a named outcome report you can verify.","problemHighlight":"Client feedback","solutionSubtitle":"A managed outbound calling service — you buy campaigns that we run for you, each with one clear goal, quoted before launch.","headlineHighlight":"Every Client","research_keywords":["criminal defense attorney near me","DUI attorney","criminal defense lawyer","DUI lawyer near me","felony defense attorney","misdemeanor lawyer","drug crime defense attorney","assault and battery lawyer","domestic violence attorney","probation violation lawyer","criminal defense law firm","24 hour criminal defense lawyer","free criminal defense consultation","best criminal defense attorney","white collar crime defense lawyer"],"solutionDescription":"Our Surveys & Feedback campaigns call former clients from approved, permissioned, or reviewed contact lists only — never indiscriminate cold calling. We check list source and consent records before any campaign launches, honor state-specific quiet hours and day restrictions, and include AI disclosure on every call. Recipients can ask if the call is AI-assisted, request a human, or opt out at any time. Once the campaign runs, you get a named outcome report with disposition codes, per-call notes, and routed follow-ups — so your team knows exactly which past clients were satisfied, which raised concerns, and who needs a personal call from an attorney.","research_sources_count":12}