Surveys & Feedback Calls Built for Managed IT Services Provider (MSP)s

{"faqs":[{"answer":"Yes — that is one of the most common uses. We run Surveys & Feedback campaigns against your approved client contacts to capture satisfaction and flag at-risk accounts, and Renewal & Retention Calls 30–60 days before the renewal date. Follow-up requests route back to your team so you can fix issues while you still can.","question":"Can survey calls help my MSP reduce client churn before renewals?"},{"answer":"Yes. We review list source, consent records, and calling windows before any campaign launches. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. If your list will not support the campaign, we tell you plainly before you spend anything.","question":"Do I need consent records before you call my client list?"},{"answer":"Outcomes, bookings, and follow-up requests route back into the CRM and scheduling tools you already run. You receive a dispositioned contact list, outcome counts with disposition codes, per-call notes, and completion and coverage reports — no new platform to manage.","question":"How does this work with my PSA and CRM tools?"},{"answer":"The process runs six steps: campaign review, list and consent review, system connection, script and escalation approval, launch and monitoring, and outcome routing. The timeline depends on how quickly your list and consent records review and your script approval move — nothing launches until you approve.","question":"How long does it take to launch a survey campaign?"},{"answer":"Email surveys go unanswered; a structured call gets a conversation. Our campaigns confirm, qualify, remind, survey, retain, and connect — with AI disclosure on every call, keyword opt-outs like STOP and REVOKE, and DNC requests respected across all campaigns. You buy campaigns we run for you, not another tool to maintain.","question":"Why not just send an email survey instead?"}],"steps":[{"step":"1","title":"Campaign review","gradient":"from-orange-500 to-red-500","description":"Start with the goal: what do you need the survey call to accomplish? We scope one clear outcome and quote the whole campaign before it launches."},{"step":"2","title":"List, consent, and script approval","gradient":"from-yellow-500 to-orange-500","description":"We review your list source, consent records, and calling windows, then approve the script, AI disclosure, opt-out handling, and escalation path. Nothing launches until you approve."},{"step":"3","title":"Launch, monitor, and route outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved windows and outcomes are monitored in real time. You get a dispositioned contact list, outcome counts, routed follow-ups, and completion and opt-out logs."}],"ctaText":"Plan My Campaign — get your survey and feedback calls quoted before launch, from 9¢ per connected minute.","eyebrow":"Surveys & Feedback Calls","benefits":[{"icon":"Target","title":"Client retention strategies backed by real conversations","gradient":"from-emerald-500 to-teal-500","description":"With recurring revenue representing 74% of total MSP revenue, keeping clients matters more than winning them. Our managed survey and feedback calls run against your existing client list — approved, permissioned, and reviewed before launch — with one clear goal per campaign. Every call ends with a disposition code (satisfied, at-risk, follow-up requested, opted out) and per-call notes routed back into your PSA or CRM, so at-risk accounts surface while you can still fix them, not at the renewal conversation.","proof_point":"Recurring revenue is 74% of total MSP revenue"},{"icon":"DollarSign","title":"Predictable pricing that respects MSP margins","gradient":"from-blue-500 to-purple-500","description":"Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. There are no per-seat charges, no platform bill, and no minimums you did not choose. The one-time campaign setup and flat monthly management fee are quoted before launch, and the first campaign review is free — so you know the full number before you approve anything. That's pricing that respects an 18.4% average EBITDA margin.","proof_point":"Average MSP EBITDA margins sit at 18.4%"},{"icon":"Headphones","title":"More useful calls without a bigger team","gradient":"from-cyan-400 to-purple-400","description":"Run more useful calls without building a bigger call center. Your technicians stay focused on billable work — remote monitoring, endpoint management, ticket resolution — while our managed campaigns handle survey, day-7/day-30 onboarding check-in, and renewal check calls in approved calling windows. Hot responses transfer to your team live or land in your CRM, and every outcome report includes disposition codes, per-call notes, and routed follow-ups. Nothing launches until you approve the script, disclosure, and escalation path.","proof_point":"Revenue per technician benchmark is $110,000 to $150,000 annually — every hour a tech spends on outreach calls is billable time lost"}],"features":["Surveys & Feedback campaigns that call your approved client list to capture satisfaction scores, flag at-risk accounts, and surface renewal signals","Customer Onboarding Check-In Calls at day-7 and day-30 milestones to catch onboarding friction before it becomes churn","Renewal & Retention Calls timed 30–60 days before the renewal date, informed by what your survey calls uncovered","Named outcome reports with disposition codes, per-call notes, and follow-up requests routed back to your team","Full compliance handling: AI disclosure on every call, TCPA-aligned consent requirements, state quiet hours, and immediate opt-out honoring","Transparent pricing from 9¢ per connected minute with a one-time setup fee and flat monthly management fee, both quoted before launch"],"headline":"Hear What Your Clients Actually Think — Without Adding Headcount","problems":[{"icon":"Shield","stat":"Recurring revenue is 74% of total MSP revenue","color":"from-red-500 to-pink-500","title":"Invisible security ROI: your MDR and SOC work prevents incidents clients never see","description":"When your RMM stack catches a threat at 2 a.m. and your EDR policies quietly block a ransomware attempt, the client never knows it happened. That silence is expensive. With recurring revenue representing 74% of total MSP revenue, every renewal is a budget conversation where you have to prove value for work that, by design, produced no visible drama. Most MSPs have no structured way to capture client sentiment between the kickoff call and the renewal conversation — so the first time you hear a client is unhappy is when they tell you they're leaving."},{"icon":"TrendingUp","stat":"18.4% average EBITDA margin","color":"from-orange-500 to-yellow-500","title":"Churn squeezing an 18.4% EBITDA margin — with the top 500 MSPs taking 38% of the pie","description":"The average MSP runs an 18.4% EBITDA margin, and the top 500 MSPs capture roughly 38% of total industry revenue. For the median MSP generating $2.8M in ARR, every lost account cuts the margin you need to hire in a market defined by talent shortage. Losing a single mid-size client can mean laying off the technician you just spent six months training. Churn and burnout feed each other: fewer clients means more reactive workload per tech, which drives more burnout, which drives more churn."},{"icon":"PhoneMissed","stat":"Median MSP generates $2.8M in ARR","color":"from-purple-500 to-pink-500","title":"No structured feedback loop between onboarding and the renewal conversation","description":"Between the onboarding kickoff and the quarterly business review, most MSPs have no systematic touchpoint. Scope creep, legacy-system migration friction, and a reactive ticket queue mean problems surface only when a client complains — or worse, when they quietly decide not to renew. A PSA full of closed tickets looks like health, but ticket data tells you what clients reported, not how they feel. Without a structured feedback loop, a client who's been unhappy since week two walks at renewal and you never saw it coming."}],"quickWins":["Run renewal check calls 30–60 days before each renewal date so at-risk accounts surface while you can still fix them — a structured campaign with one clear goal, quoted before launch.","Use day-7 and day-30 onboarding check-in calls to catch onboarding friction on new clients before it turns into a renewal problem."],"subheadline":"My AI Call Center runs structured survey and feedback calling campaigns for managed IT services providers on approved, permissioned lists — so you can prove value, spot churn risk, and improve client retention without building a call center.","problemTitle":"Why MSPs Struggle to Prove Value and Keep Clients","testimonials":[{"quote":"The survey calls flagged two unhappy clients before renewal season. The outcome report showed exactly who needed a follow-up, with disposition codes and per-call notes, so we knew which accounts to have our account manager call personally. We fixed the issues and kept both accounts.","title":"Owner, Managed IT Services Provider","author":"Marcus Delaney","business_type":"Managed IT Services Provider (MSP)"},{"quote":"We didn't have to build a call center or hire anyone. The campaign ran against our existing client list, the list and consent records were reviewed before launch, and the script was approved before anything went out. Follow-ups landed right in our PSA with a named outcome for every contact.","title":"Operations Manager, Managed IT Services Provider","author":"Priya Raghavan","business_type":"Managed IT Services Provider (MSP)"},{"quote":"The day-30 onboarding check-ins caught configuration complaints we never would have heard about until the quarterly review. The rate was locked for the campaign and the pricing was exactly what was quoted — no per-seat charges, no surprises when the campaign wrapped.","title":"Managing Partner, Managed IT Services Provider","author":"Tom Whitfield","business_type":"Managed IT Services Provider (MSP)"}],"whyDifferent":["Managed service, not software — you buy campaigns that we run for you","One clear goal per campaign, quoted before launch","Only approved, permissioned, or reviewed lists — never indiscriminate cold calling","We tell you plainly if the list will not support the campaign","Rate locked for the campaign — no per-seat charges, no platform bill","No invented numbers — we report what actually happened","AI disclosure on every call, with opt-outs honored immediately","Outcomes route back into the CRM and scheduling tools you already run"],"benefitsTitle":"Why MSPs Choose My AI Call Center","solutionTitle":"How My AI Call Center Closes the Feedback Loop for MSPs","internal_links":null,"solutionPoints":["Structured survey calls with one clear goal per campaign — capture client satisfaction, flag churn risk, or measure onboarding experience","Named outcome reports with disposition codes, per-call notes, and follow-up requests routed back to your team","Calls run only against approved, permissioned, or reviewed lists — with consent records checked before launch"],"socialProofText":"We report what actually happened — no invented client logos, testimonials, metrics, or ratings. Every campaign delivers a named outcome report with disposition codes, routed follow-ups, and opt-out and DNC logs.","problemHighlight":"Prove Value","solutionSubtitle":"A done-for-you managed outbound calling service that runs your survey and feedback campaigns for you — one clear goal per campaign, quoted before launch.","headlineHighlight":"Actually Think","research_keywords":["managed IT services provider","MSP pricing models","MSP cybersecurity services","MSP talent shortage solutions","MSP go-to-market strategy","MSP vendor sprawl reduction","MSP alert fatigue management","MSP after-hours SOC services","MSP security ROI reporting","MSP compliance as a service","MSP AI integration best practices","MSP recurring revenue benchmarks","MSP gross margin improvement","MSP client retention strategies","MSP standardized onboarding checklists","MSP M365 security baselines","MSP workstation build images","MSP firewall and WiFi configurations","MSP password and identity policies","MSP documentation templates"],"solutionDescription":"You buy campaigns that we run for you. Our Surveys & Feedback campaigns call your approved client contacts to capture satisfaction, flag at-risk accounts, and surface upsell signals — with outcomes routed back into the PSA and CRM tools you already run. Every campaign is scoped around one clear outcome, quoted before it launches, and monitored in real time. We review list source and consent records before any call goes out, and we tell you plainly if the list will not support the campaign, before you spend anything.","research_sources_count":13}