Surveys & Feedback Calls for IT & Managed Services

{"faqs":[{"answer":"Yes. Our Surveys & Feedback campaigns are structured around one clear goal — gathering the feedback you need — and run against your approved, permissioned customer lists. We scope the survey with you during the free campaign review, approve the script together, and deliver a named outcome report with disposition codes and per-call notes so you get real data, not invented numbers.","question":"Can you run NPS or CSAT-style survey calls across our SaaS customer base?"},{"answer":"We review your list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and usually declined. On every call, the AI discloses it is AI-assisted, recipients can request a human or opt out, and keyword opt-outs like STOP and REVOKE are honored immediately and carried into your DNC records across all campaigns.","question":"How do you handle consent and opt-outs when calling our existing customers?"},{"answer":"Calling starts at 9¢ per connected minute, tiered by volume, and the rate is agreed before launch and never moves mid-campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose — the first campaign review is free.","question":"What does it cost to run feedback or renewal calls on our subscriber list?"},{"answer":"It starts with a free campaign review where we define the one clear outcome you need. From there we review your list and consent records, connect outcomes to your CRM and scheduling tools, and finalize the script, disclosure, and escalation path. Nothing launches until you approve it, and once approved, calls run in your approved windows with outcomes monitored in real time.","question":"How fast can a survey or onboarding check-in campaign go live?"},{"answer":"In-app surveys only reach customers who are still logging in — the ones going quiet never answer them. Our managed outbound calling service reaches those accounts directly with structured calls, routes hot leads to your team live or into your CRM, and requires no headcount, no per-seat charges, and no platform to maintain. You buy campaigns that we run for you, with the full number known before approving launch.","question":"Why use a managed calling service instead of in-app surveys or an in-house CS team?"}],"steps":[{"step":"1","title":"Free campaign review","gradient":"from-orange-500 to-red-500","description":"Start with one question: what do you need the call to accomplish? We scope the survey or retention campaign around one clear outcome and quote the whole campaign before it launches."},{"step":"2","title":"List, consent, and script approval","gradient":"from-yellow-500 to-orange-500","description":"We review your list source and consent records, build the script, disclosure, opt-out handling, and escalation path — and nothing launches until you approve it."},{"step":"3","title":"Launch, monitor, and route outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved windows with outcomes monitored in real time. You get a dispositioned contact list, outcome counts, routed follow-ups, and opt-out logs — the full number known before you approve launch."}],"ctaText":"Plan My Campaign — structured survey and feedback calls from 9¢ per connected minute, quoted before launch.","eyebrow":"SaaS Feedback Calls","benefits":[{"icon":"Target","title":"Catch churn signals before the cancellation","gradient":"from-emerald-500 to-teal-500","description":"Acquiring new customers costs 5-7x more than retaining existing ones (Bain & Company), so structured AI-powered feedback calls at day-7 and day-30 onboarding milestones — and renewal calls 30-60 days before each renewal date — give you a live pulse on accounts before they hit the 60-second cancellation button. One clear goal per campaign, quoted before launch, so your CS team knows exactly what each call needs to accomplish.","proof_point":"Retention costs 5-7x less than acquisition — B2B SaaS churn benchmarks"},{"icon":"Zap","title":"Speed-to-lead and follow-up without adding headcount","gradient":"from-cyan-400 to-purple-400","description":"Speed-to-lead follow-up calls reach new trial signups and demo requests within minutes inside approved windows, and after-hours leads are queued and called first thing next business day — critical when your funnel runs on trials that expire. No per-seat charges, no platform bill, no minimums you didn't choose, so scaling outreach doesn't mean scaling payroll.","proof_point":"Calling from 9¢ per connected minute, rate locked for the campaign"},{"icon":"CheckCircle","title":"Outcomes routed straight into your CRM","gradient":"from-green-500 to-blue-500","description":"Hot leads transfer to your team live or land in your CRM, and every campaign ends with a dispositioned contact list, outcome counts with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Your NRR and GRR reporting stays grounded in what actually happened — no invented numbers, ever.","proof_point":"Named outcome report with disposition codes and per-call notes"}],"features":["Surveys & Feedback campaigns run as structured, goal-scoped calls against your customer base","Customer Onboarding Check-In Calls at day-7 and day-30 milestones to catch early friction","Renewal & Retention Calls placed 30-60 days before the renewal date to surface at-risk accounts","Speed-to-Lead Follow-Up Calls — new leads called within minutes, after-hours leads queued for next business day","Multi-Language Outbound Campaigns, with Spanish most common, for diverse customer bases","Named outcome reports with disposition codes, per-call notes, routed follow-ups, and opt-out and DNC logs"],"headline":"Hear Churn Coming Before It Hits Your MRR","problems":[{"icon":"TrendingDown","stat":"12.50% median churn","color":"from-red-500 to-pink-500","title":"Your churn benchmarks are slipping while top performers compound","description":"Median annual revenue churn across private B2B SaaS companies sits at 12.50% in 2025, while the top 25% of performers hold it below 5.48%. With median GRR at 91% and NRR at just 101%, the gap between surviving and compounding is widening fast. If your ARR is leaking at the median rate, every renewal cycle is a six-month clock you're racing without a structured way to hear from accounts before the cancellation lands."},{"icon":"AlertTriangle","stat":"60-second cancellations","color":"from-orange-500 to-yellow-500","title":"Churn signals go undetected until the 60-second cancellation","description":"Declining logins and reduced feature usage often go unnoticed until the customer cancels — and cancelling a SaaS product now takes 60 seconds. Your product analytics dashboard tells you what users did, but not why they stopped. Without structured outreach at onboarding milestones and ahead of renewal dates, logo churn at 3-5% monthly for seed-stage companies below $1M ARR annualizes to roughly 30-45%, and churn prevention becomes a whole-company problem discovered only at the cancellation screen."},{"icon":"DollarSign","stat":"20-40% involuntary churn","color":"from-yellow-500 to-green-500","title":"Involuntary churn and silent contraction quietly erode MRR","description":"About a third of SaaS churn comes from failed payments, not customers deciding to leave — involuntary churn accounts for 20-40% of total SaaS losses. That's contraction MRR and lost recurring revenue that disappears without anyone at your company hearing about it. Payment reminder calls a few days before due dates, with follow-up if unpaid, plus structured renewal calls 30-60 days before each renewal date, give you a live pulse that dashboards can't show."}],"quickWins":["Run payment and invoice reminder calls a few days before due dates, with follow-up if unpaid — involuntary churn from failed payments accounts for 20-40% of total SaaS losses.","Launch win-back and reactivation calls against 12-24 month dormant accounts to recover MRR without expansion sales pressure."],"subheadline":"Run structured AI-powered survey and feedback calling campaigns against your approved customer lists, so you learn exactly why accounts are slipping — without building a bigger call center.","problemTitle":"The Retention Blind Spot Draining SaaS Revenue","testimonials":[{"quote":"We used to find out about unhappy accounts when they cancelled — and cancelling takes 60 seconds now. The day-7 and day-30 onboarding check-in calls surface friction while we can still fix it, and every outcome lands in our CRM with a disposition code and per-call notes.","title":"Head of Customer Success (SaaS Product Company)","author":"Danielle Ferreira","business_type":"SaaS Product Company"},{"quote":"The list review sold us. They checked our consent records and told us plainly that part of our trial-signup list wouldn't support the campaign before we spent anything — no other vendor has ever done that.","title":"COO (SaaS Product Company)","author":"Marcus Whitfield","business_type":"SaaS Product Company"},{"quote":"Renewal calls go out 30 to 60 days before each renewal date, and the outcome report shows exactly who's confirmed, who's qualified, and who opted out. No invented numbers — just what actually happened, which is what our board asks for anyway.","title":"Founder (SaaS Product Company)","author":"Priya Raghunathan","business_type":"SaaS Product Company"}],"whyDifferent":["Managed service, not software — you buy campaigns that we run for you","Only approved, permissioned, or reviewed lists; we decline bad lists before you spend","One clear goal per campaign, quoted before launch — no surprise fees","No per-seat charges, no platform bill, no minimums you didn't choose","We report what actually happened — never invented metrics or testimonials","Opt-outs logged and honored immediately, carried into your DNC records","Outcomes and follow-ups route back into the CRM you already run","AI disclosure on every call, TCPA-compliant, rate locked for the campaign"],"benefitsTitle":"Why SaaS Product Companies Choose My AI Call Center","solutionTitle":"How My AI Call Center Surveys Your Customer Base at Scale","internal_links":null,"solutionPoints":["Structured Surveys & Feedback campaigns run against approved, permissioned, or reviewed customer lists only — with consent records checked before launch","Customer Onboarding Check-In Calls at day-7 and day-30 milestones catch friction before it becomes churn","Renewal & Retention Calls placed 30-60 days before the renewal date surface at-risk accounts while there's still time to act"],"socialProofText":"Owned and operated by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas. We report what actually happened — no invented metrics, no invented logos.","problemHighlight":"Silent Churn Signals","solutionSubtitle":"A done-for-you managed outbound calling service that runs structured surveys and feedback campaigns against your approved, permissioned customer lists — one clear goal per campaign, quoted before launch.","headlineHighlight":"Before It Hits","research_keywords":["SaaS churn rate benchmarks","B2B SaaS churn rate","net revenue retention benchmarks","gross revenue retention SaaS","how to reduce SaaS churn","customer churn prediction","involuntary churn failed payments","SaaS NPS benchmarks","CSAT benchmarks for SaaS","customer retention strategies SaaS","churn rate calculation SaaS","SaaS customer success metrics","logo churn vs revenue churn","AI product churn","SaaS renewal rate benchmarks"],"solutionDescription":"You buy campaigns that we run for you. We start with the outcome you need — whether that's post-launch feedback, NPS-style sentiment, onboarding check-ins at day-7 and day-30 milestones, or renewal health checks 30-60 days before the renewal date. We review your list source and consent records before anything launches, approve the script and escalation path together, and route every outcome back into the CRM and scheduling tools you already run. You get a named outcome report with disposition codes, per-call notes, and follow-up requests — no invented numbers, just what actually happened.","research_sources_count":12}