Top 7 Renewal Quoting & Upsell Calls Providers for Commercial Insurance Brokerages

Commercial insurance runs on relationships, and those relationships live or die at renewal. A business owner who hears from their broker two weeks before the policy expires is already shopping. A broker who reaches out 60 days ahead, with a fresh quote and a relevant upsell conversation, protects the book and grows it. The problem is bandwidth. Producers spend renewal season buried in service work, and the phones go quiet right when they should be ringing. That's why a growing number of commercial brokerages are turning to specialized calling providers to run structured renewal quoting and upsell campaigns. Some are managed services that dial for you. Others are software platforms that help your team dial smarter. A few are voice AI systems that handle calls autonomously. The right fit depends on your book size, your team's capacity, and how much control you want over the conversation. This listicle compares seven providers that commercial brokerages are using in 2026 to protect renewals, surface upsell opportunities, and keep producers focused on closing rather than chasing.

#1 My AI Call Center — Calling from 9¢ per connected minute (tiered by volume) + one-time setup fee + flat monthly management fee, all quoted before launch

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered campaigns for commercial insurance brokerages, including a dedicated Renewal Quoting & Upsell Calls campaign type. According to their website, the service operates on a simple promise: you buy campaigns that they run for you, each with one clear goal quoted before launch. The company is based in Halifax, Nova Scotia, with an operating base in Austin, Texas, and is owned by AIQ Labs. Unlike software platforms that require configuration or in-house teams that need hiring, My AI Call Center handles the entire campaign lifecycle from list review through outcome reporting. List discipline is a core selling point: campaigns only run against approved, permissioned, or reviewed contact lists, with consent records checked before any campaign launches. Bought lists without clear permission records are flagged and in most cases declined. The company states plainly that they tell clients if a list will not support the campaign before any money is spent. Every call includes mandatory AI disclosure, honors keyword opt-outs (STOP and REVOKE) immediately, respects state-specific quiet hours and TCPA requirements, and carries DNC requests across all campaigns into client records. Outcomes, including disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests, route back into existing CRM and scheduling tools in real time. Pricing starts at 9¢ per connected minute (tiered by volume) with a one-time setup fee and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums the client didn't choose. The first campaign review is free, and the full cost is known before approving launch.

Best for: Commercial insurance brokerages and multi-location organizations (1–200+ staff) that want structured renewal quoting and upsell calls run for them, without hiring staff, managing software, or risking compliance issues

#2 EHVA — Contact for pricing

EHVA is an insurance-specific voice AI platform that handles intake, quoting, agency answering, and outbound calling for insurance firms. According to their website, EHVA was built by founders who spent years designing insurance call flows, intake scripts, and quoting conversations before layering in conversational AI. The platform handles 12,000 inbound calls per day for State Farm agents across the United States, fully autonomously, with no hold times and no staffing overhead for routine inquiries. For outbound calling, EHVA executes high-volume campaigns for insurance lead qualification and appointment setting, working purchased lead lists, re-engaging aged leads, or following up on web inquiries. For renewals, the platform handles scheduled outbound campaigns to existing customers, including payment reminders, renewal notices, policy review outreach, and lapse prevention calls. Calls are made at the days and times configured, and EHVA handles the full conversation: confirming intent, answering basic renewal questions, taking payments where integrated, and escalating to an agent when a customer has a concern. EHVA also connects in real time to rating platforms to present price and coverage options conversationally during quoting calls.

Best for: Insurance agencies and carriers with high call volumes that want autonomous voice AI handling intake, answering, and outbound renewal campaigns without staffing overhead

#3 CopyCat — Contact for pricing

CopyCat is an AI-powered document workflow platform built for commercial insurance brokers. According to their website, CopyCat helps producers prepare submissions, compare carrier quotes, check bound policies, review renewal changes, and create client proposals. For renewal quoting specifically, CopyCat organizes limits, deductibles, sublimits, exclusions, conditions, subjectivities, fees, financing details, and the producer's recommendation in the agency's own structure. The platform is designed to work with inconsistent carrier, MGA, E&S, and Lloyd's documents rather than requiring a preset carrier template. Producers upload the carrier quotes, binders, policy documents, and supporting files they already receive; CopyCat extracts the relevant values, organizes the comparison, applies the agency's template, and leaves the proposal editable before export. Material figures can link back to the source page, so review does not depend on trusting an unexplained AI answer. CopyCat is not a comparative rater and does not return a bindable carrier price; it starts after the quote documents arrive, making it a complement to existing rater and AMS systems rather than a replacement.

Best for: Commercial insurance brokers who need to produce client-ready renewal comparisons and proposals with cited sources, particularly those handling multi-line accounts and E&S or Lloyd's documents

#4 Pearl Lemon Leads — Contact for pricing

Pearl Lemon Leads is a UK and US telemarketing and lead generation service that supports insurance brokers, agencies, MGAs, and commercial insurance teams with structured outbound calling. According to their website, the company runs insurance telemarketing campaigns that turn cold records, old quotes, renewal lists, and inbound enquiries into sales-ready conversations. For renewal retention specifically, Pearl Lemon Leads runs campaigns that contact policyholders before the decision window gets tight, confirming renewal dates, identifying price concerns, checking whether circumstances have changed, and booking a broker conversation before the client starts comparing elsewhere. For commercial insurance, this includes renewal date capture, current insurer confirmation, claims changes, business updates, turnover changes, and policy review interest. The company also offers quote follow-up calls for prospects who requested a quote but went silent, and cross-sell campaigns that identify where a client may need further cover. Campaigns are built around policy type, target segment, call objective, compliance requirements, CRM workflow, and sales capacity, with FCA-aware call governance for UK work.

Best for: UK and US insurance brokers and agencies that need outsourced outbound calling for renewal retention, quote follow-up, and cross-sell campaigns without building internal calling capacity

#5 Coalition Broker IQ — Contact for pricing

Coalition Broker IQ is a self-serve renewal tool built into Coalition's cyber insurance broker platform. According to their website, the tool lets brokers update renewal applications and generate custom quotes directly in Broker IQ, turning what used to be a multi-day process into a few minutes of work. Brokers can change client information, coverage details, or simply confirm 'no changes' from last year without waiting for underwriter availability. The platform generates up to three customized renewal options with real-time pricing and underwriting, giving brokers flexibility to present the best options to their clients. While some complex renewals may still need underwriter review, most standard updates can be handled instantly. Coalition Insurance Solutions is a licensed insurance producer and surplus lines broker, acting on behalf of unaffiliated insurance companies. The platform is specifically designed for cyber insurance renewals, making it a strong fit for brokers whose commercial book includes cyber coverage as a renewal quoting priority.

Best for: Commercial insurance brokers writing cyber coverage who need fast, self-serve renewal quoting without waiting for underwriter availability on standard updates

#6 Shape — Contact for pricing

Shape is an insurance-specific CRM platform that combines lead management, communication, marketing automation, and reporting in one connected system. According to their website, Shape includes pre-built quote follow-up and renewal campaigns, a power dialer built for high lead volume, local presence and spam remediation for better pickup rates, and two-way texting for fast quote and follow-up communication. For renewal work specifically, Shape offers automated tasks for quote follow-up and renewals, checklists tied to lines of business and roles, and calendar sync with Google and Outlook. The platform also includes pre-built renewal reminders, win-back campaigns, and cross-sell offers designed to lift retention. Speed-to-lead automation calls and texts new leads within seconds of hitting the CRM, and the same routing engine can prioritize renewal-stage contacts. Shape integrates with lead sources including QuoteWizard, EverQuote, and Next Call Club, and scrubs numbers against DNC.com and internal suppression lists before dialing or texting.

Best for: Insurance agencies with multiple producers that want an all-in-one CRM with built-in renewal automation, power dialing, and retention marketing

#7 GenSales — Contact for pricing

GenSales is a Denver-based appointment setting company founded in 2002 that runs fully US-based outbound calling programs for B2B clients, including commercial insurance brokerages. According to their website, GenSales has set more than 900,000 appointments since founding, with callers averaging 15 years of experience who dial every number by hand. For commercial insurance brokers, the company runs cold prospect lists on a callback cadence in the CRM, and an unanswered dial returns to the queue until attempts are exhausted or an appointment is set. The program starts with an ideal client profile form and a strategy session that covers the agency's market, value proposition, geography, data criteria, decision-maker titles, talking points, and qualifying questions. Each client gets a dedicated account manager and dedicated SDRs, with caller count sized to monthly calling hours. Caller ID displays a phone number the agency supplies, so the call represents the agency in the market. GenSales reports a 60 to 75 percent show rate on set appointments. New client programs launch in about 14 days.

Best for: Commercial insurance brokers that want US-based human callers to set qualified appointments with business decision makers without hiring internal SDRs

The right renewal quoting and upsell calling provider depends on where your brokerage actually struggles. If your team lacks the bandwidth to dial at all, a managed service like My AI Call Center runs the campaigns for you with strict list discipline and compliance built in. If your bottleneck is document preparation and proposal quality, CopyCat turns carrier quotes into cited, client-ready comparisons. If you need autonomous voice AI handling both inbound and outbound at scale, EHVA brings insurance-specific call flows and proven volume. If your challenge is appointment setting with decision makers, GenSales and Pearl Lemon Leads provide human callers who qualify and book. If you want an all-in-one CRM with renewal automation built in, Shape covers lead management, dialing, and retention marketing together. And if cyber insurance renewals are eating your producers' time, Coalition Broker IQ's self-serve tools cut turnaround from days to minutes. For commercial brokerages that want structured renewal quoting and upsell calls handled end to end, without hiring staff or managing software, My AI Call Center's managed service model stands out. The first campaign review is free, the full cost is quoted before launch, and outcomes route directly into your existing CRM. Start with the goal you need the call to accomplish, and let the list and consent review tell you plainly whether the campaign will work.

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