Every new construction sales team has the same quiet asset sitting in its CRM: buyers who toured a model home, requested a quote, or sat through a consultation, then went silent. Maybe financing fell through, maybe a competitor won the deal, maybe they just got busy. Research consistently shows these contacts are far cheaper to convert than strangers. Predictable Revenue notes it can be up to six times cheaper to sell to a previous contact, and CXL cites estimates that 60 to 80 percent of closed-lost objections can be overcome later once circumstances change. The catch is that your sales reps rarely have time to work a backlog of dormant leads while chasing new ones. That's where win-back and reactivation calling providers come in. We compared six services that can run structured outreach against your old leads, unsold estimates, and past customers, and ranked them for construction-focused teams. Here's what we found in 2026.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup and flat monthly management fee, all quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service run by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas. The model is simple: you buy campaigns that they run for you, each scoped around one clear goal and quoted before launch. For new construction sales teams, that means Win-Back & Reactivation Calling against your 12 to 24 month dormant leads, plus Database Reactivation Blitz campaigns that run a structured multi-touch sequence across calls, texts, and emails over two to four weeks. What separates My AI Call Center from typical dialer vendors is list discipline. They only run campaigns against approved, permissioned, or reviewed contact lists. List source and consent records are checked before anything launches, and bought lists without clear permission records are flagged and usually declined. They tell you plainly if the list won't support the campaign, before you spend anything. There are no invented numbers either: you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, and opt-out and DNC logs. Hot leads transfer to your team live or land in your CRM, and everything routes back into the scheduling tools you already run. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. AI voices are treated as artificial voices under the TCPA, with prior express consent required and AI disclosure on every call. Calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign and no per-seat charges or platform bill.
Pros
- Managed service with one clear goal per campaign, quoted before launch
- Strict list and consent review protects your brand and keeps you out of TCPA trouble
- Transparent reporting with no invented metrics; rate locked for the campaign
- No per-seat charges, no platform bill, no minimums you did not choose
- Outcomes route directly into your existing CRM and scheduling tools
Cons
- Managed service, so teams wanting self-serve dialer software will need a different tool
- Lists without clear permission records will usually be declined, which can slow launch
- Campaign setup and management fees apply on top of per-minute calling
Best for: Multi-location and mid-size construction, property, and customer service organizations (1 to 200+ staff) that want structured, compliance-forward reactivation calls run for them against permissioned lists.
#2 Springs Connect — Contact for pricing
Springs Connect offers a past-customer calling service aimed squarely at the home services and home improvement space, which makes it a natural fit for new construction and remodeling sales teams. According to their website, they've helped home services businesses generate millions in sales by converting old leads into appointments. Their client testimonials are unusually specific to this niche. Woodbridge Home Solutions, a Tampa-based home improvement company, credits Springs Connect with converting old database leads, rehash calls, previous customers, and reschedules into home improvement appointments that fill immediate openings. The service model is a traditional outsourced call center, with human agents working your old leads and past customers on your behalf. Home Fix Custom Remodelers notes they've relied on Springs Connect for over a decade and scaled their business partly on that contribution. For construction teams that want a long-tenured, human-powered partner with deep home improvement experience rather than an AI or software platform, Springs Connect is a proven option. Pricing isn't published, so you'll need to talk with them directly about volume and rates.
Pros
- Strong home improvement and construction niche focus
- Testimonials from named home services companies with long partnerships
- Handles old leads, previous customers, and reschedules
Cons
- No published pricing
- Website offers limited detail on campaign process and reporting
- Human agent capacity may not scale as quickly as AI-assisted calling
Best for: Home improvement, remodeling, and construction companies that want a human-powered outsourced calling team with deep industry tenure.
#3 Slingshot — Contact for pricing
Slingshot (getslingshot.com) runs done-for-you outbound calling campaigns for home services companies, with win-back programs called out as a core use case. According to their site, they re-engage customers who paused services or requested a quote but never booked, which maps directly onto a construction sales team's unsold estimates and stalled consultations. Their process starts with a target list build (past customers, aging leads, seasonal segments, or win-back targets), then runs a multi-touch cadence across calls, SMS, and email. Slingshot also handles the operational details that construction teams often struggle with. According to their website, they schedule appointments directly into your system, collect deposits when needed to secure revenue upfront, and sync every interaction back to your CRM for visibility into outcomes and ROI. Their use cases lean heavily on home services (HVAC tune-ups, pest control renewals, lawn care packages), but the underlying playbook of re-engaging quoted-but-never-booked prospects transfers well to new construction. Client testimonials come from named brands like ABC Home and Commercial Services and Green Pest Services. Pricing isn't published; you'll book a demo to get numbers.
Pros
- Handles booking and deposits, not just dialing
- Multi-touch cadence across calls, SMS, and email
- Named client testimonials from established home services brands
- CRM sync gives visibility into outcomes and ROI
Cons
- No published pricing
- Use cases skew toward seasonal home services rather than new construction specifically
- Service details beyond the process overview are limited on their site
Best for: Home services and construction companies that want a full done-for-you outbound engine including booking and deposit collection, not just calls.
#4 Upcall — Contact for pricing
Upcall describes itself as a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. Their customer win-back campaign page positions them as an outbound calling solution for reconnecting with past clients, engaging inactive customers to understand their needs, and re-introducing your business with a fresh look at your products and services. For a new construction sales team, that translates to human callers working dormant leads and past prospects with proven scripts. According to their website, the process is straightforward: you forward or upload your leads, their callers engage at the right time with proven scripts, and you get results through a real-time dashboard where you can monitor key metrics and campaign performance. Upcall also offers automated follow-up calls, instant notification when a goal is reached, a free script consultation, and appointment booking in your calendar. The company claims to be trusted by more than 4,000 companies, and their testimonials include a sales manager at HotelTonight (Airbnb). Pricing isn't published, so you'll need a consultation. One note: it's a general-purpose platform, so you'll want to confirm their scripts and callers fit construction-specific conversations.
Pros
- Real human callers rather than automated dialers
- Real-time transparency into campaign performance
- Claims a large client base (4,000+ companies)
- Free script consultation available
Cons
- No published pricing
- General-purpose platform without construction-specific positioning
- Website provides limited detail on compliance and consent practices
Best for: Teams that want human callers, real-time dashboards, and a general-purpose win-back platform rather than a niche construction provider.
#5 Telecom Inc. — Pay-per-appointment or hourly rates with month-to-month service plans; contact for specific rates.
Telecom Inc. runs targeted win-back campaigns designed to reconnect businesses with lapsed or inactive customers. According to their website, their approach starts with identifying customers who haven't interacted or purchased within a set timeframe, then crafting personalized campaigns based on your business and customer insights. Outreach runs across multiple channels, including phone, email, SMS, and live chat, and every interaction is tracked through your CRM for follow-up. Their positioning is data-driven: they analyze past customer behavior and purchase patterns to shape the outreach strategy, and they integrate with platforms like Salesforce and HubSpot for tracking and follow-up. For new construction sales teams, the multi-channel model is useful when a dormant lead won't answer the phone but might respond to a text or email. Their pricing structure is flexible, with pay-per-appointment or hourly rates and month-to-month service plans, so you're not locked into long commitments. They also publish client testimonials from named customers. The trade-off is that Telecom Inc. serves many industries (they cite e-commerce and service businesses), so construction is one vertical among many rather than a specialty.
Pros
- Flexible pricing with pay-per-appointment or hourly options
- Month-to-month plans without long commitments
- Multi-channel outreach beyond just phone calls
- CRM integrations with major platforms
Cons
- Not construction-specific; serves many industries
- Website is light on campaign process detail
- Specific rates require a consultation
Best for: Teams that want flexible, multi-channel win-back outreach with month-to-month terms and no long-term commitment.
#6 MarketStar — Contact for pricing
MarketStar offers customer win-back and reactivation as part of its outsourced customer success practice. Their approach, according to their website, starts with segmenting lapsed customers by value, reasons for leaving, and reactivation potential, then building tailored campaigns that address the specific reason each segment went quiet. Their multichannel outreach spans email, direct mail, phone calls, and social media, and they layer in customized reactivation offers at the segment and individual level. MarketStar also emphasizes the analysis side of reactivation. They incorporate feedback from past interactions, monitor reactivation rates and revenue impact in real time, and run ongoing ROI analyses to refine the strategy. Their service catalog includes win-back campaigns aimed at customers who shifted to competitors, seasonal and event-based initiatives, loyalty reward programs, and post-resolution reconnection after service issues. For a new construction sales team with a large national footprint and a B2B or builder-network component to its pipeline, MarketStar's enterprise-style, insight-heavy model fits well. It's a heavier engagement than a simple calling campaign, and pricing isn't published, so expect a consultative sales process.
Pros
- Deep segmentation and churn-reason analysis
- Multichannel outreach beyond phone calls
- Strong focus on measurement and ROI
- Handles competitor win-back and post-issue reconnection scenarios
Cons
- No published pricing
- Heavier consultative engagement than a simple calling campaign
- No construction-specific positioning on their win-back page
Best for: Larger organizations that want a full outsourced reactivation program with segmentation, analytics, and multichannel strategy, not just outbound calls.
Picking the right win-back provider comes down to two questions: who does the work, and what happens to the list. If you want a managed partner that runs structured reactivation campaigns for you, checks consent records before dialing, and reports exactly what happened with no invented numbers, My AI Call Center is the strongest fit, with calling from 9 cents per connected minute and the rate locked before launch. If you want human callers with deep home improvement tenure, Springs Connect has a decade-plus track record in that niche. Slingshot adds booking and deposit collection on top of calling, Upcall brings a real-time dashboard and 4,000+ claimed clients, Telecom Inc. offers flexible month-to-month multi-channel outreach, and MarketStar suits larger teams wanting a full analytics-driven reactivation program. Whichever you choose, start with your own data: segment dormant leads by why they went quiet, confirm you have permission to call them, and define one clear goal per campaign. The first campaign review with My AI Call Center is free, so there's little cost to finding out what your dormant list can actually do.
Frequently asked questions
What makes My AI Call Center different from other win-back providers?
Three things. First, it's a managed service, not software: you buy campaigns that they run for you, each scoped around one clear goal and quoted before launch. Second, list discipline: they only call approved, permissioned, or reviewed lists, check consent records before launch, and decline bought lists without clear permission. Third, honest reporting: you get disposition codes, per-call notes, and opt-out logs, with no invented metrics. Calling starts at 9 cents per connected minute with the rate locked for the campaign, and there are no per-seat charges or platform bills.
How long should a contact be dormant before running a win-back campaign?
It depends on your sales cycle. My AI Call Center typically runs Win-Back & Reactivation Calling against 12 to 24 month dormants, and their Database Reactivation Blitz campaigns run a structured multi-touch sequence over two to four weeks. Research from CXL suggests 60 to 80 percent of closed-lost objections can be overcome later, so timing your outreach to a trigger (a new budget cycle, a rate change, a new phase of construction) matters more than the raw number of months.
Are AI-powered reactivation calls TCPA-compliant?
Compliance depends on how the provider operates. My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which requires prior express consent before calling. They honor state-specific quiet hours and registration rules, disclose AI on every call, support keyword opt-outs (STOP and REVOKE), and carry DNC requests across all campaigns. Their disclaimer is clear though: campaign requirements vary by location, industry, contact type, consent status, and technology, and clients are responsible for getting appropriate legal guidance before launch. Any provider you evaluate should be able to answer these same questions.
How much do win-back and reactivation calling services cost?
Pricing models vary. My AI Call Center charges from 9 cents per connected minute, tiered by volume, plus a one-time campaign setup and a flat monthly management fee, all quoted before launch. Telecom Inc. offers pay-per-appointment or hourly rates with month-to-month plans. Springs Connect, Slingshot, Upcall, and MarketStar don't publish pricing, so you'll need to contact them directly. WinbackEngine (a related service we reviewed in research) charges a $1,000 pilot fee plus 20 percent of recovered revenue, which shows how wide the pricing spectrum runs.
Do win-back calls actually work better than email for reactivating old leads?
Generally yes, for the right segments. Winback Engine's 2026 benchmarks put phone calls from trained agents at 25 to 40 percent reactivation rates versus 3 to 8 percent for email campaigns, and Predictable Revenue notes calls provide a human element email lacks. Predictable Revenue also cites research that it can be up to six times cheaper to sell to a previous customer than a new one. The key is segmentation: a scored, segmented list converts far better than blasting every dormant contact with the same message.
Can I run a reactivation campaign on leads I bought from a third party?
Probably not with My AI Call Center, and that's deliberate. They check list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. They'll tell you plainly if the list won't support the campaign before you spend anything. This protects you from TCPA exposure and from burning your brand with people who never agreed to be called. Reactivation campaigns work best against leads you generated yourself: past tours, unsold estimates, and previous customers who already know you.