Top 6 Surveys & Feedback Calls for Resort/All-Inclusive Properties

Guests at resorts and all-inclusive properties form opinions fast, and they share them faster. A slow check-in, a cold buffet, or a spa booking that never got confirmed can show up on TripAdvisor before the guest's flight home lands. The problem is that most feedback programs only hear from guests after checkout, when the only chance to fix the issue has already passed. Email surveys sent days later get response rates in the 10 to 30 percent range according to industry benchmarks, and the guests who respond tend to be the very happy or the very angry. That leaves a huge silent middle you never hear from. Phone-based surveys and feedback calls fill that gap. A short, well-timed call reaches guests while the stay is still fresh, catches problems while they can still be fixed, and gives your team a private channel to recover a bad experience before it becomes a public review. We compared six options for 2026, from managed AI calling services to hospitality survey platforms, so you can pick the approach that fits your property.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, plus a one-time campaign setup and flat monthly management fee quoted before launch

My AI Call Center is a done-for-you managed outbound calling service run by AIQ Labs, based in Halifax, Nova Scotia with an operating base in Austin, Texas. Instead of selling you software and wishing you luck, you buy campaigns that they run for you. Each campaign is scoped around one clear outcome, quoted before launch, and executed against approved, permissioned, or reviewed contact lists only. That last part matters more than it sounds. For a resort, your guest list is your most valuable asset, and a vendor that refuses to call bought lists without clear consent records is protecting your brand, not just checking a box. They tell you plainly if your list won't support the campaign before you spend anything. For surveys and feedback specifically, their Surveys & Feedback campaign type fits the resort use case well. You define what you need the call to accomplish, they review the list source and consent records, approve the script and escalation path with you, then run calls inside approved calling windows. Every call carries AI disclosure, and guests can ask for a human, ask whether the call is AI-assisted, or opt out with keywords like STOP and REVOKE. Opt-outs are logged and honored immediately, and DNC requests carry across all campaigns. Outcomes route back into your CRM and scheduling tools, so a guest who reports a problem mid-stay becomes a follow-up task for your front desk, not a note lost in a spreadsheet. What you get at the end is a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Their pricing starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and no minimums you didn't choose. They also run multi-language campaigns, with Spanish being the most common, which is a real advantage for properties serving international guests. Their reporting philosophy is simple: they report what actually happened and never invent metrics or testimonials.

Best for: Resorts and multi-location hospitality operators that want structured post-stay or mid-stay feedback calls run for them, without building an in-house calling team

#2 Revinate — Contact for pricing

Revinate is a hospitality-focused platform with more than 20,000 hotel customers, and its Post-Stay Surveys product is built specifically for guest feedback. According to their website, Post-Stay Surveys integrates customizable guest surveys with Revinate's online review and social media solution, creating what they call a 360-degree approach to guest feedback. The idea is that solicited survey responses and unsolicited reviews from sites like TripAdvisor and Booking.com land in one place, analyzed with sentiment analysis technology, so you can see what guests love and what needs work regardless of where the feedback came from. What makes Revinate interesting for resorts is the social sharing angle. According to their site, guests can share their survey feedback on social networks like Facebook and Twitter, and survey responses can be automatically published on the hotel's own website to improve engagement and booking conversion. A guest at The Hotel Brussels quoted on their site described combining unsolicited review feedback with solicited surveys from verified guests as a way to check all customer insights in one place. It's a solid fit for properties that want feedback collection tied directly into reputation management and direct bookings. Note that Revinate's surveys are digital rather than phone-based, so it covers the feedback side of this list but not the calling side.

Best for: Hotels and resorts that want post-stay surveys tightly integrated with review management and direct-booking marketing

#3 Medallia — Contact for pricing

Medallia is the most established name in hospitality experience management, and it originated in the hotel industry. According to a 2026 comparison of hospitality feedback platforms, Medallia offers omnichannel capture, real-time alerting to property teams, and role-based dashboards built around exactly how hotel groups operate. Its installed base among large hotel groups is substantial, which matters if you run a portfolio of resort properties and need reporting that maps to how your organization actually works. The same comparison notes that Medallia's taxonomy is configured and governed rather than self-maintaining, which suits operators with a formal CX program and staff to run it. For an all-inclusive property with many departments, front desk, housekeeping, food and beverage, spa, activities, that structure helps route a complaint about the pool bar to the team that owns it. Real-time alerting means a low score can reach the right manager while the guest is still on property, which is the recovery window that matters most. Like Revinate, this is a survey and experience platform rather than a calling service, so pair it with an outbound calling option if you want live feedback calls.

Best for: Large hotel groups and resort portfolios with a formal CX function and property-level reporting needs

#4 Akia — Contact for pricing

Akia takes a different angle on guest feedback: catch it before checkout. Their Smart Review product sends guests a text the day before checkout asking them to rate their stay from 1 to 5. According to their website, happy guests receive a direct link to leave a review on Google, TripAdvisor, or other review sites, while less-satisfied guests get a follow-up asking why, giving staff a chance to fix the issue before it goes public. It's a simple flow, and it addresses the timing problem that sinks most post-stay programs. Akia published results from six properties using Smart Review between January and April 2025, tracking average rating, coverage percentage, and ratings per month. They highlighted properties like Valley Forge Inn, which they report ranked in the top hotels in Pigeon Forge after adopting the approach, and quoted Brian Hansen, President at Hansen & Dale Resorts, saying the property saw a big lift in positive reviews that led to more leads and conversions. For a resort, the pre-checkout text survey is a practical complement to post-stay calls: the text catches the quick rating while the guest is still in-house, and a follow-up call can recover the detractors the text identifies.

Best for: Resorts and hotels that want to capture ratings before checkout and steer happy guests toward public reviews

#5 Qualtrics — Contact for pricing

Qualtrics is the enterprise survey standard, and it fits a resort that runs a structured, survey-anchored feedback program. According to a 2026 hospitality feedback platform comparison, Qualtrics handles post-stay surveys, loyalty surveys, and structured research, with its Text iQ product analyzing open-ended responses. If your property group wants to run a rigorous guest satisfaction study, benchmark properties against each other, or research how guests feel about new amenity offerings, Qualtrics has the tooling for it. The same comparison is honest about the tradeoff: public OTA and review feedback is secondary by design in Qualtrics, which is a real limitation in a category dominated by public reviews. A resort guest who had a mediocre stay is more likely to post on TripAdvisor than to fill out your survey, and Qualtrics won't surface that signal as naturally as a review-first platform. For structured programs, though, it's strong. Hotel industry guides also note Qualtrics offers deep analytics and SMS survey delivery options, so you can reach guests by text as well as email. It's a survey platform, not a calling service, so plan on pairing it with an outbound calling partner for live feedback calls.

Best for: Resort groups running structured, survey-anchored guest research programs with dedicated analysts

#6 TeleDirect — Contact for pricing

TeleDirect is a call center services company that offers outbound customer survey services, which makes it the closest like-for-like alternative to a managed calling campaign on this list. According to their website, TeleDirect's survey services include live agent outbound calling, callbacks and reminders, and a rapid response feedback system that sends survey notifications as soon as a transaction completes. Their pitch is immediacy: feedback collected right after an interaction, when details and emotions are still clear, turns raw experience into usable data for coaching and retention. TeleDirect emphasizes live agents over automation. According to their site, their agents are trained in active listening and can detect tone and adapt to a customer's mood, which they position as an advantage over automated calls. They also offer SMS and email surveys alongside phone surveys, and they note their survey tools meet ISO standards and HIPAA requirements, with compatibility with existing platforms in regulated industries. For a resort that wants human-conducted feedback calls without hiring its own call center staff, TeleDirect is a legitimate option. The tradeoff versus an AI-powered managed service is cost structure: live agent calling typically runs at hourly rates rather than per-connected-minute pricing, and scaling up for peak season survey pushes can get expensive.

Best for: Resorts that specifically want live human agents making feedback calls and don't mind paying call center rates for it

The right surveys and feedback approach for a resort comes down to timing and channel. Post-stay email surveys alone leave you with response rates in the 10 to 30 percent range and a silent majority you never hear from. The strongest programs layer channels: a quick pre-checkout text to catch problems while the guest is still on property, digital surveys for structured measurement, and live feedback calls for the depth that ratings and dropdowns can't capture. If you want the calling piece handled for you, My AI Call Center runs structured Surveys & Feedback campaigns against your approved guest lists, with consent records checked before launch, TCPA-compliant AI disclosure on every call, and outcomes routed back into your CRM. Calling starts at 9 cents per connected minute, the rate is locked for the campaign, and the first campaign review is free. You'll know the full number before anything launches. Reach the team at [email protected] or start with the Plan My Campaign flow at myaicallcenter.app, and they'll tell you plainly whether your list will support the campaign before you spend anything.

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