Top 6 Surveys & Feedback Calls for Property Management Companies

If you manage rental properties, you already know that feedback is the difference between a tenant who renews and one who leaves. But collecting that feedback is harder than it looks. Tenants ignore email surveys, prospects rarely fill out forms after a tour, and by the time an annual survey lands, the frustration has been building for months. That's why more property management companies are turning to phone-based surveys and feedback calls. A real conversation catches tone, follow-up questions, and the real reason someone is unhappy. It also gets a response. In this guide, we've rounded up six platforms that help property managers run surveys and feedback calls in 2026. Some are full-service managed calling services, some are specialized survey platforms for multifamily, and some are general-purpose tools that work well for property management. We'll tell you what each one does, who it's for, and what it costs. Our top pick is My AI Call Center, a done-for-you managed outbound calling service that runs structured survey campaigns on approved, permissioned lists. But we've included a mix of options so you can find the right fit for your portfolio.

#1 My AI Call Center — From 9¢ per connected minute, tiered by volume. One-time setup and flat monthly management fee quoted before launch. First campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns for property management companies. Unlike software platforms that leave you to build and run campaigns yourself, My AI Call Center is a managed service: you buy campaigns that they run for you. The company is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. The promise is simple: run more useful calls without building a bigger call center. For property managers, that means you can survey tenants after move-in, after a maintenance request, or before renewal without adding staff or buying software. Every campaign starts with a campaign review to define one clear goal, followed by a list and consent review to check list source, consent records, and calling windows. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Calls run in approved windows, and outcomes are monitored in real time. After the campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back to your team. My AI Call Center only works with approved, permissioned, or reviewed contact lists. Bought lists without clear permission records are flagged and in most cases declined. That discipline matters for property managers who need to stay on the right side of TCPA and state calling rules. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked before launch. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges and no platform bill. The first campaign review is free.

Best for: Property management companies that want to run structured survey and feedback calls without hiring staff or managing software, and that need list discipline and compliance built in.

#2 J Turner Research — Contact for pricing

J Turner Research is a survey solutions provider built specifically for the multifamily housing industry. According to their website, they offer resident surveys, prospect surveys, student housing surveys, employee surveys, and custom surveys. Their platform is designed to help property managers understand what residents think, why they stay, and what prospects want. One standout feature is their PUSH for Reviews tool, which uses surveys to prompt respondents to leave public reviews for their community. They also offer an Action Planning Tool (APT) that helps teams create and execute SMART goals based on survey feedback. J Turner integrates with major property management systems including Entrada, Yardi, RealPage, and ResMan, as well as Google, CoStar, Facebook, and Rent. Their surveys are used by property management companies to improve resident satisfaction, increase retention, and enhance online reputation. The company provides both do-it-yourself and made-to-order survey options, so you can run surveys yourself or have J Turner manage them for you. Pricing is not published on their website, so you'll need to contact them for a quote.

Best for: Multifamily property management companies that want industry-specific survey programs with built-in review generation and property management system integrations.

#3 SatisFacts (Insite) — Contact for pricing

SatisFacts, part of the Insite program, has been providing resident satisfaction surveys to the multifamily industry for over 20 years. According to their website, their Insite surveys are automated online surveys triggered by events in your property management system. They cover major resident touchpoints: Unclosed Tour, Move-In, Work Order, Pre-Renewal, On Notice, and Move-Out. Surveys are delivered via email and text notifications, take less than five minutes to complete, and are anonymous to encourage honest feedback. The Pre-Renewal survey is timed 120 days before lease expiration, giving property managers time to address concerns before renewal discussions. SatisFacts also collaborates with the ApartmentRatings Verified Resident Program. Their Exchange reporting platform provides instant email reporting of resident contact information and survey results. The company has a long track record in the multifamily space and is trusted by many property management companies. Pricing is not listed on their website, so you'll need to contact them for details.

Best for: Multifamily property management companies that want automated, touchpoint-based resident surveys with a long industry track record.

#4 Grace Hill (KingsleySurveys) — Contact for pricing

Grace Hill offers KingsleySurveys, a resident survey program for multifamily property management that has been serving the real estate industry for nearly four decades. According to their website, they survey 7.3 million residents and prospects annually, and 5 of 6 of the largest property management companies nationwide use their surveys. Their programs include resident surveys, prospect surveys, and employee surveys. They provide industry benchmarks through the Kingsley Index, which lets you compare your property's performance against industry standards. Surveys can be delivered via text message for faster responses. Grace Hill integrates with Yardi, Entrata, ResMan, and more, and offers one-time setup with no additional cost for automatic and secure data transfers. They also provide tools to feed survey data to social media channels and review sites like Apartments.com and ApartmentRatings. Their clients report an average 4% increase in renewal intention year over year. Pricing is not published on their website, so you'll need to request a demo or quote.

Best for: Large multifamily property management companies that want industry-benchmarked surveys and integrations with major property management systems.

#5 Real Time Feedback — Contact for pricing

Real Time Feedback is a platform for commercial property management teams that focuses on real-time issue reporting, reputation management, and AI-powered communication. According to their website, it helps property managers capture tenant and visitor feedback the moment it occurs and route it to the right team. The platform centralizes tenant feedback, building communication, and online reputation management in one place. It includes a Web to Text feature that lets prospects and tenants connect via text from your website, and ChatGPT integration that analyzes feedback and generates response suggestions. Real Time Feedback also helps generate positive reviews by capturing feedback after meaningful interactions and guiding satisfied tenants to review platforms. It monitors reviews from Google, Yelp, Facebook, LoopNet, and more. The platform is designed for commercial properties like office buildings, retail, and mixed-use. Pricing is not listed on their website, so you'll need to request a demo.

Best for: Commercial property management teams (office, retail, mixed-use) that want real-time feedback and reputation management.

#6 SurveyMonkey — Contact for pricing (SurveyMonkey offers free and paid plans; check their website for current pricing)

SurveyMonkey is a general-purpose survey platform that property management companies can use to collect tenant and prospect feedback. According to DoorLoop's blog, SurveyMonkey is a classic survey tool with more features than just about any other survey tool out there, and it's a trusty and dependable option. For property managers, SurveyMonkey can be used to run tenant satisfaction surveys, prospect surveys, and employee surveys. It offers templates for CSAT, NPS, and more, and supports multiple distribution channels including email, web links, and kiosk mode. SurveyMonkey's kiosk mode lets you repurpose surveys on a tablet to capture quick on-site feedback, which can be useful for events or leasing offices. The platform provides response summaries and exports. While it's not property-management-specific, it's a flexible and widely used tool that can work for smaller portfolios or companies that want a simple, low-cost way to start collecting feedback. Pricing starts at $29 per month for the Starter plan (billed annually), $59 per month for Small Business, and $179 per month for Premium, according to TrueReview's comparison (note: these are TrueReview's prices for its own plans, not SurveyMonkey's; SurveyMonkey's actual pricing may vary).

Best for: Property management companies that want a simple, flexible survey tool to start collecting feedback without a property-management-specific platform.

Choosing the right surveys and feedback calls for your property management company comes down to how you want to collect feedback and how much work you want to do yourself. If you want a managed service that runs structured phone surveys on approved, permissioned lists, My AI Call Center is our top pick. You get a done-for-you campaign with list and consent review, script approval, real-time monitoring, and a named outcome report, all starting at 9¢ per connected minute. If you prefer a self-serve platform with deep multifamily integrations, J Turner Research, SatisFacts, or Grace Hill are strong options. For commercial properties, Real Time Feedback offers real-time issue reporting and reputation management. And if you just need a simple, flexible survey tool, SurveyMonkey can get you started. Whichever you choose, the key is to act on the feedback. Tenants who feel heard are more likely to renew. Ready to see how My AI Call Center can run your next survey campaign? Book a free campaign review at myaicallcenter.app. You'll get a clear quote before you commit, and you'll know exactly what the calls will accomplish.

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