Top 6 Multi-Language Outbound Campaigns Solutions for Commercial Insurance Brokerages

Commercial insurance brokerages don't sell a simple product. A single mid-market account can involve a CFO, an HR director, and a risk manager, and the conversation may need to happen in Spanish, French, or German depending on who picks up the phone. Research consistently shows why language matters: a CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to repurchase from a brand when customer care is delivered in their native language, and 40% won't engage at all with content in another language. Meanwhile, the calling side of a brokerage is heavily regulated. TCPA rules, DNC scrubbing, and state-specific quiet hours all constrain how and when you can reach out. So a multi-language outbound program has to clear two bars at once: speak the contact's language, and stay compliant while doing it. In this 2026 guide, we compare six options, from managed AI calling services to global BPOs, and match each to the realities of a commercial brokerage: permissioned lists, renewal windows, and producers who need qualified conversations, not raw call counts.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns with Spanish the most common language requested. It's a managed service, not software: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service fits commercial brokerages that need renewal and retention calls, lead qualification, speed-to-lead follow-up, payment reminders, and win-back campaigns delivered in a contact's preferred language without hiring bilingual staff or running call center software. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list won't support the campaign, before you spend anything. For a regulated vertical like commercial insurance, that matters. AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, state-specific quiet hours and day restrictions are honored, and AI disclosure appears on every call. Recipients can ask if the call is AI-assisted, request a human, or opt out; keyword opt-outs (STOP and REVOKE) are logged and honored immediately, and DNC requests carry across all campaigns and into client DNC records. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. Reporting is honest: no invented metrics, testimonials, or client logos. Pricing is transparent, with calling starting at 9¢ per connected minute, tiered by volume, and the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and the first campaign review is free.

Best for: Commercial insurance brokerages and multi-location organizations that need compliant, managed multi-language calling campaigns (renewals, lead qualification, retention, reminders) against permissioned lists, without hiring bilingual staff or building a call center.

#2 ganira — Performance-based; according to its website, you only pay when results happen. Contact ganira for exact rates.

ganira is a dedicated outbound telesales partner with 15+ years of experience serving insurance carriers, agencies, and brokerages across all lines of business, including commercial policies such as liability, workers' comp, and cyber. According to its website, the company handles the full sales cycle for insurance products, from initial pitch to application submission, along with appointment setting with decision-makers like owners, CFOs, and HR directors, and lead qualification that verifies financial readiness, risk profile, and decision-maker intent. For brokerages with multilingual needs, ganira lists multi-language outreach with native speakers across its target markets as a core differentiator, and cites coverage across 6 languages and 10 global markets, including the US, Canada, the UK, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal. That footprint is relevant if your book includes international accounts or Spanish-speaking and French-speaking business owners in North America. The company also emphasizes compliance readiness, stating it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. ganira's pricing model is performance-based: you only pay when results happen, according to the site, with no sales meaning no payment. Its technology stack includes an AI-driven CRM with automated data enrichment and lead scoring, real-time quality assurance with call recording and sentiment analysis, and dynamic scripting that adapts based on prospect responses. For a brokerage that wants a human telesales team with insurance-specific training rather than an AI calling service, this is a strong fit.

Best for: Insurance carriers, agencies, and brokerages that want a human outbound telesales partner with insurance-specific training, decision-maker appointment setting, and multilingual coverage across North American and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures and included features are publicly available).

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For commercial brokerages that need broad language coverage alongside outbound calling, it has one of the widest footprints on this list. The company leans toward tech-driven businesses but lists healthcare among its target industries, and its security credentials are a genuine strength for any brokerage handling sensitive client information: ISO 27001 certification, plus PCI DSS, GDPR, and HIPAA compliance. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent that works across chat, email, and messaging channels in 45+ languages. These tools integrate into existing tech stacks and provide 24/7 availability across time zones, which is useful for brokerage clients who raise questions outside business hours. Human agents cover 60+ operational support languages, and the company offers full omnichannel coverage via its own SupportCRM or third-party CRM integrations, plus custom help desk integration and migration services. The honest limitation for a brokerage is focus. SupportYourApp is primarily a customer support outsourcing provider, and its outbound calling scope is described as routine calls rather than structured, goal-scoped campaigns like renewal blitzes or X-date-driven prospecting. Exact rates are quote-based, though package structures and included features are publicly available, so you'll need a scoping conversation to get firm numbers.

Best for: Brokerages and insurance organizations that want very broad language coverage and 24/7 multilingual support with strong security credentials, especially those serving diverse client populations across multiple channels.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets).

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large commercial brokerage, wholesale broker, or brokerage network operating across many regions, that scale is the main draw: a single partner can cover nearly any language your clients and prospects speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. The company's size makes it a benchmark in global outsourcing, and its infrastructure supports strong scalability for enterprise organizations. If your brokerage group has grown through acquisitions and now serves clients in multiple languages and jurisdictions, Teleperformance can consolidate that outreach under one contract rather than managing several regional vendors. Availability may depend on language, location, channel, or required headcount, so scope should be confirmed during procurement. The trade-offs are the flip side of scale. Pricing is geared to mid-market and enterprise budgets, so smaller brokerages may find it a poor fit. Onboarding can get complex, and service quality may vary between regions given the footprint, according to third-party comparisons. For a brokerage that needs hundreds of languages or a single partner across many regions, though, it's hard to beat the reach.

Best for: Large brokerages, brokerage networks, and multinational insurance organizations that need hundreds of languages or a single outsourcing partner across many regions.

#5 TTEC — Contact for pricing (aimed at mid-market and enterprise clients).

TTEC blends customer experience services with technology, pairing analytics, AI, automation, and consulting. It supports multilingual engagement through a global network of delivery centers and remote agents, with strong multilingual delivery across 50+ languages, according to third-party comparisons. For a commercial brokerage that wants outbound calling tied to a broader customer experience program, such as retention campaigns, renewal outreach, and win-back programs alongside acquisition work, TTEC's mix of services is worth a look. Its service list includes multilingual customer support, inbound and outbound call center services, omnichannel support, and customer acquisition, retention, and support programs. The retention and acquisition programs are the pieces most relevant to a brokerage: commercial books renew annually, and a structured retention outreach program in the client's language can protect revenue that would otherwise quietly move to a competing broker at renewal. TTEC's consulting and analytics side can also help a brokerage understand why accounts leave, not just which ones did. The honest limitation is price and fit. Pricing is aimed at mid-market and enterprise clients, so smaller or regional brokerages may find better value elsewhere on this list. And because TTEC's center of gravity is broader CX transformation, a brokerage whose need is specifically structured outbound calling campaigns may find a more focused partner a closer match.

Best for: Mid-market and enterprise brokerages that want multilingual outbound calling embedded in a broader customer experience and retention program.

#6 Capacity — Contact for pricing.

Capacity is a CX automation and outbound contact center platform that bridges AI automation with human workflows by unifying knowledge across voice, chat, email, and SMS, so agents and AI agents work from the same source of truth. For brokerages that prefer running outbound in-house rather than outsourcing, it's a software option with real multilingual capability: according to its website, its outbound voice AI can keep a conversation going in 100+ neural voices across 30 languages. Its outbound features include a knowledge orchestration layer, where insights from post-call analysis feed back into live guidance, which is useful for a brokerage team scattered across offices and departments because one knowledge layer keeps policy language and coverage explanations consistent. Screening detection filters out voicemail and non-human pickups so outreach time goes toward live conversations, and guided conversation flows use AI-powered scripting that adapts in real time. Omnichannel outreach runs coordinated voice, WhatsApp, and SMS campaigns from one platform, and the company reports 100% QA coverage across calls. The trade-off is maturity as a dialer. Capacity is described as less mature as a pure dialer platform compared to legacy contact center vendors, so a brokerage running high-volume X-date prospecting may find dedicated dialer tools better suited. And because it's software, your team owns the compliance work: TCPA safeguards, DNC scrubbing, and consent tracking are platform features in this category generally, but the operational discipline stays with you.

Best for: Brokerages that want to run multilingual outbound in-house with AI assistance, and already have (or plan to build) a contact center operation.

Choosing a multi-language outbound partner for a commercial brokerage comes down to two questions: who needs to be called, and in what language, and what compliance burden are you willing to carry yourself. If your lists are permissioned client and prospect records and you want campaigns run for you, a managed service like My AI Call Center makes the most sense: consent and list source are reviewed before launch, calls carry AI disclosure and honor TCPA rules, outcomes route into your CRM with clean disposition codes, and calling starts at 9¢ per connected minute with the rate locked for the campaign. If you need human telesales with insurance-specific training and performance-based pricing, ganira is a strong alternative. For very broad language coverage, SupportYourApp, Teleperformance, and TTEC cover dozens to hundreds of languages at enterprise scale. And if you'd rather own the dialer, Capacity brings 30-language voice AI in-house. Whatever you pick, ask for the consent records first. A campaign that can't document permission isn't a bargain at any price. To scope a compliant multi-language campaign for your brokerage, start with a free campaign review at myaicallcenter.app or email [email protected].

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