Top 6 Loyalty Program Enrollment Calls Solutions for Insurance Agencies

Insurance agencies live and die by retention, and loyalty programs are one of the most reliable retention levers in the industry. Bain & Company's decade of research on insurance loyalty found that customers who are promoters of their insurer stay longer, buy more products, and cost less to serve. Comarch's 2025 analysis of insurance loyalty programs points to the same conclusion: when price becomes the only differentiator, loyalty erodes fast, so agencies need ways to keep delivering value between renewals. The catch is that a loyalty program only works if policyholders actually enroll, and enrollment rarely happens passively. Policyholders interact with their agency a few times a year at most, and a renewal notice or email blast won't get most of them to act. That's why structured enrollment outreach, especially outbound calls to your existing book of business, has become a priority for agencies that want to grow retention without growing headcount. In this 2026 guide, we compare six solutions that help insurance agencies drive loyalty program enrollment through calls and related outreach, from managed AI calling services to loyalty operations partners and phone systems built for insurance workflows. We've evaluated each on real features, pricing transparency, and fit for agency operations, so you can match the right option to your list size, consent posture, and budget.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; one-time campaign setup and flat monthly management fee quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service owned and operated by AIQ Labs, based in Halifax, Nova Scotia, Canada, with an operating base in Austin, Texas. Unlike software you configure yourself, you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For insurance agencies, the Loyalty Program Enrollment campaign calls approved, permissioned, or reviewed policyholder lists to walk existing clients through program benefits, answer questions, and capture enrollment confirmations, with outcomes and follow-up requests routed directly back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM. The company also runs Renewal & Retention Calls (30 to 60 days before the renewal date), Win-Back & Reactivation Calling for 12 to 24 month dormants, and Multi-Language Outbound Campaigns (Spanish most common), which pair naturally with loyalty enrollment for agencies working a retention strategy. The company's list discipline is a genuine differentiator for insurance, a field where consent and compliance matter. List source and consent records are checked before any campaign launches; bought lists without clear permission records are flagged and, in most cases, declined. If a list won't support the campaign, they tell you plainly before you spend anything. Compliance is built in rather than bolted on: AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required; every call carries AI disclosure; recipients can request a human or opt out with STOP or REVOKE keywords; opt-outs are logged and honored immediately; and DNC requests carry across all campaigns into client DNC records. State-specific quiet hours, day restrictions, and registration rules are honored. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing is transparent and predictable. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time campaign setup and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and the full number is known before you approve launch. Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, routed follow-ups, completion and coverage reports, and opt-out and DNC logs. The company reports what actually happened and states plainly that it will never invent client logos, testimonials, metrics, or ratings.

Best for: Insurance agencies and multi-location insurance organizations that want a managed, compliance-forward calling service to enroll existing policyholders into loyalty programs without hiring staff or buying call center software.

#2 Abstrakt — Contact for pricing

Abstrakt is an all-inclusive insurance lead generation agency that combines appointment setting with digital marketing to build a full sales funnel for insurance organizations. According to their website, Abstrakt coordinates multi-channel outreach across phone, email, LinkedIn, and direct mail to reach key decision-makers, then qualifies and books appointments with prospects who match your ideal profile. For insurance agencies running loyalty or member programs, the same outbound calling infrastructure can be adapted to enrollment-style outreach against your own lists, though Abstrakt's core positioning is new business development rather than policyholder retention. Their process starts with defining your target audience and ideal customer profile, then launching a structured outreach cadence with tailored messaging to move contacts from awareness to interest to a booked conversation. A live dashboard portal gives 24/7 visibility into lead flow, call recordings, and performance metrics, with monthly reviews to refine messaging and channel performance. In one published case study, a national commercial insurance brokerage used Abstrakt's outbound program to book qualified meetings with key decision-makers within 90 days, while the inbound SEO work boosted organic traffic by more than 200%. Those are vendor-reported figures from a single engagement, so treat them as directional rather than guaranteed.

Best for: Insurance agencies and brokerages that want an outsourced outbound partner for appointment-setting-style calls, and can adapt that infrastructure to member or loyalty enrollment outreach.

#3 TTEC — Contact for pricing

TTEC provides loyalty customer care, member engagement, campaign operations, analytics, and customer experience services. According to a 2026 Worldmetrics evaluation, TTEC is strongest when loyalty work is tied to real customer interactions, where agent guidance, issue handling, and membership changes matter as much as catalog publishing. For insurers, that service-heavy model fits situations where a loyalty program has frequent member support needs, redemption questions, or multi-channel campaign orchestration that requires consistent operational rules. TTEC's engagement model aligns loyalty program work to operational delivery, including member servicing workflows and escalation paths that reduce redemption friction. Worldmetrics scored TTEC 9.0/10 overall in its loyalty program services ranking, calling out managed loyalty operations that integrate redemption support into customer service escalation and agent workflows. The coverage is best evaluated around the end-to-end workflow, from member enrollment through redemption support, rather than expecting a self-serve loyalty software product. A tradeoff is that loyalty execution depends on TTEC's process involvement and coordination, which can slow rapid in-house iteration. For a large insurer or agency network that wants enrollment and member care handled as one managed operation, that tradeoff may be acceptable.

Best for: Larger insurers and agency networks that need managed loyalty execution tied to customer service workflows and controlled redemption handling.

#4 Epsilon — Contact for pricing

Epsilon provides loyalty strategy, customer data services, personalization, analytics, and member communications. According to Worldmetrics' 2026 ranking, where Epsilon scored 9.3/10 as the top loyalty program service, its core fit centers on using customer data and marketing execution to run loyalty campaigns that connect member behavior to offers, activation journeys, and reporting. For insurers, that matters because insurance loyalty depends on relevance between claims and renewals, and Epsilon's member identity resolution is positioned to reduce duplicate profiles and improve household or account-level attribution for enrollment and redemption. Epsilon's loyalty operations are reinforced by rules-based orchestration for offer eligibility and campaign sequencing across channels, which suits insurers running tiered programs or multi-product households where a single policyholder may hold auto, home, and life coverage. The tradeoff, per Worldmetrics, is that the highest value depends on clean customer data flows into Epsilon systems and disciplined governance of promotion and redemption rules. Data readiness and integration work gate program speed to launch, and complex rule stacks can increase operational governance overhead. Epsilon is a strong fit when a large brand needs loyalty tied to marketing performance measurement rather than a standalone points catalog.

Best for: Large insurers and enterprise marketing teams that need loyalty enrollment tied to identity resolution, marketing activation, and incremental lift measurement.

#5 One10 — Contact for pricing

One10 runs incentive and recognition programs for insurance organizations, with a focus on attracting, motivating, and retaining insurance agents rather than policyholders. According to their website, One10's PerformX for Insurance technology streamlines incentive and promotion management through gamified learning, user-friendly incentive technology, and a rewards catalog that appeals to multiple generations of agents. Their positioning speaks directly to a documented industry problem: by 2028, more than 50% of the current insurance workforce will retire, and 42% of agents under 40 are considering leaving the industry within five years. For carriers and large agencies, an agent loyalty program is a different but equally important retention play, and One10 covers the full stack: incentive and recognition technology, incentive travel, meetings and events, training, and comprehensive rewards redeemable through an AI-powered global catalog. Segmentation supports targeted promotions and gamification drives friendly competition, with the stated goal of lifting engagement among mid-tier producers. One10 does not provide outbound enrollment calling to consumers; it's the program engine you'd use to enroll and motivate your own agent force, and enrollment happens through their platform and assisted onboarding rather than a calling campaign.

Best for: Carriers, IMOs, and large agency networks that need to enroll and retain their own agents in incentive and loyalty programs.

#6 Ringover — Contact for pricing

Ringover is a business phone system with published guidance specifically on building policyholder loyalty in insurance. According to their website, Ringover offers IVR menus, omnichannel communications, and other calling features that insurance teams can use to run proactive policyholder outreach. Their content team's 2025 guide on customer loyalty in insurance argues that retention can no longer rely on customer inertia, and lays out ten strategies including personalized onboarding, omnichannel consistency, referral programs, and proactive support. For loyalty program enrollment, Ringover works as the in-house telephony layer: your own CSRs or agents use the phone system to place enrollment calls, with IVR routing and omnichannel continuity between phone, email, and other touchpoints. Their guidance emphasizes that nearly one in two consumers considers customer experience the top criterion for choosing a provider (citing a 2022 Kubra study), and that some companies lose 25% of single-contract clients within the first 18 months after subscription (citing L'Argus de l'assurance). Those figures support the case for proactive outreach, though Ringover itself is self-serve software: your team makes the calls, writes the scripts, and manages compliance. Agencies that already have calling staff and want a modern phone system to run enrollment outreach from will find it a practical fit.

Best for: Insurance agencies with existing in-house calling staff that want a modern cloud phone system to run their own policyholder loyalty enrollment outreach.

Loyalty program enrollment is one of the highest-leverage retention campaigns an insurance agency can run, but only if the outreach actually happens, and happens compliantly. The six solutions above take very different shapes: My AI Call Center runs the whole enrollment campaign for you against approved, permissioned policyholder lists, with TCPA-aligned compliance, AI disclosure on every call, and a named outcome report at the end. Abstrakt and TTEC bring managed outbound and loyalty operations at an agency scale. Epsilon powers enterprise loyalty tied to identity and measurement. One10 handles agent-side incentive programs, and Ringover gives in-house teams the phone system to do it themselves. If you're an insurance agency that wants enrollment calls run without building a bigger call center, start with a free campaign review from My AI Call Center. You'll define one clear goal, get your list and consent records reviewed before anything launches, and know the full cost, starting at 9¢ per connected minute, before you approve. Book your campaign planning call at myaicallcenter.app and find out plainly whether your list will support the campaign, before you spend anything.

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