Top 6 Lapsed Member Re-Engagement Calls Providers for Clinic & Practice Managers

{"faqs":[{"answer":"Because the relationship already exists. Bain and Company research puts the cost of re-engaging a lapsed customer at roughly one-fifth to one-seventh the cost of acquiring a new one with equivalent lifetime value, and a 5% increase in retention can boost profits by 25% to 95%. Research also indicates that many lapsed members are simply unaware their membership lapsed or forgot about overdue appointments — 37.6% of patients who missed appointments reported they forgot or did not know they had one. A direct phone call reaches people that crowded inboxes and unread emails cannot.","question":"Why should clinic and practice managers prioritize lapsed member re-engagement calls?"},{"answer":"It is a managed service, not software. You buy campaigns that the company runs for you, each scoped around one clear goal and quoted in full before launch. Only approved, permissioned, or reviewed lists are called — list source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. Pricing starts at 9¢ per connected minute with the rate locked for the campaign, and there are no per-seat charges, platform bills, or minimums you did not choose. Reporting includes disposition codes, per-call notes, routed follow-ups, and opt-out/DNC logs — with no invented numbers.","question":"What makes My AI Call Center different from the other providers on this list?"},{"answer":"A common segmentation is members lapsed within the past 12 to 24 months versus those lapsed more than 24 months ago. My AI Call Center's Win-Back & Reactivation Calling campaign type is designed specifically for 12–24 month dormants, while its Lapsed Member Re-Engagement campaign targets former members more broadly. MedReception AI, by comparison, targets members who haven't scheduled an appointment in six or more months. The right window depends on your recall cadence and consent records — which is exactly why a list and consent review before launch matters.","question":"How far back should I go when targeting lapsed patients or members?"},{"answer":"They can be, when handled correctly. My AI Call Center treats AI-generated voices as artificial voices under the TCPA, requiring prior express consent, honors state-specific quiet hours and day restrictions, includes AI disclosure on every call, and supports keyword opt-outs (STOP and REVOKE). DNC requests are respected across all campaigns and carried into client DNC records, and HIPAA-compliant communication standards apply on clinic pages. MedReception AI similarly states its calls comply with TCPA and HIPAA rules. Campaign requirements vary by location, industry, contact type, consent status, and technology, so practices are responsible for obtaining appropriate legal guidance before launch.","question":"Are AI-powered outbound calls compliant with telemarketing and healthcare privacy regulations?"},{"answer":"With My AI Call Center, calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked so it does not move mid-campaign. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted upfront, and the first campaign review is free. Luma Health, Klara, Phreesia, Solutionreach, and MedReception AI all use quote-based pricing that is not published, so you will need to request a formal quote — and be sure to ask about implementation, integration, and per-message fees that may sit outside the base subscription.","question":"How much does a lapsed member re-engagement campaign cost?"},{"answer":"With My AI Call Center, you receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-up requests, a completion/coverage report, and opt-out and DNC logs. The company reports only what actually happened and does not invent metrics. For context on what re-engagement can achieve broadly: research cited by Blings shows reactivating dormant customers costs 5–7 times less than acquiring new ones, and personalized re-engagement campaigns at brands like Habit Burger Grill lifted loyalty signups by 47%. Your actual results will depend on list quality, consent, and how quickly your team follows up on routed outcomes.","question":"What results should I expect after a re-engagement campaign?"},{"answer":"With My AI Call Center, the process starts with a free campaign review to define your goal and quote the full cost. Next comes list and consent review, connecting your systems, and script and escalation approval — nothing launches until you approve. The company's published campaign pages indicate that after list and consent review, script approval, and system connection, campaigns typically launch within roughly 3–7 business days depending on the practice type and list readiness. Timing ultimately depends on how quickly you sign off, but the structured process means you always know exactly what will be called, what will be said, and what it will cost before launch.","question":"How long does it take to launch a lapsed member re-engagement campaign?"}],"heading":"Top 6 Lapsed Member Re-Engagement Calls Providers for Clinic & Practice Managers","listings":[{"cons":["You buy campaigns the company runs, so it is not a self-serve DIY platform","Campaigns are scoped around one clear goal at a time rather than broad multi-objective outreach","List readiness and your approval speed affect launch timing"],"name":"My AI Call Center","pros":["Managed service model — no platform bills, per-seat charges, or minimums you did not choose","Full cost known before approving launch, with the rate locked and no mid-campaign changes","Strict list and consent discipline reduces TCPA and compliance risk in patient outreach","Outcomes route directly into the CRM, EHR, and scheduling tools you already run","No invented numbers — reporting reflects only what actually happened"],"rank":1,"pricing":"Calling starts at 9¢ per connected minute, tiered by volume, plus a one-time campaign setup fee and flat monthly management fee — all quoted before launch. First campaign review is free.","best_for":"Clinic and practice managers at multi-location healthcare organizations who want compliant, managed re-engagement calls without hiring staff or buying calling software","description":"My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built for multi-location organizations, including clinics and healthcare practices of 1–200+ staff. Rather than selling you software you have to operate, it sells campaigns that the company runs for you — each scoped around one clear goal and quoted in full before launch. Lapsed Member Re-Engagement is a core campaign type, alongside Win-Back & Reactivation Calling designed specifically for 12–24 month dormants, so practice managers can target former patients and members with structured outreach that confirms interest, qualifies readiness to return, and routes follow-ups back into the systems you already run.\n\nWhat sets it apart is list discipline as a core selling point. Only approved, permissioned, or reviewed lists are called — never indiscriminate cold calling. List source and consent records are checked before any campaign launches; bought lists without clear permission records are flagged and, in most cases, declined. The company tells you plainly if the list will not support the campaign, before you spend anything. That matters enormously in healthcare, where TCPA and HIPAA-adjacent compliance failures are expensive. AI disclosure appears on every call, recipients can ask for a human or opt out (keyword opt-outs STOP and REVOKE), and opt-out and DNC logs are maintained and carried into your client records.\n\nReporting is refreshingly honest: no invented numbers, no invented logos or metrics. Every campaign ends with a dispositioned contact list, outcome counts with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-up requests, a completion/coverage report, and opt-out and DNC logs. Hot leads can transfer to your team live or land in your CRM. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign — plus a one-time setup fee and flat monthly management fee, all quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose, and the first campaign review is free.","is_platform":true,"website_url":"https://myaicallcenter.app","key_features":["Managed outbound calling campaigns on approved, permissioned, or reviewed lists only — never indiscriminate cold calling","Lapsed Member Re-Engagement and Win-Back & Reactivation campaign types for 12–24 month dormants","List source and consent records checked before launch; bought lists without clear permission records flagged and typically declined","Script, disclosure, opt-out handling, and escalation path approval workflow — nothing launches without your sign-off","Real-time outcome routing to your CRM or scheduling tools with disposition codes, per-call notes, and follow-up requests","AI disclosure on every call with keyword opt-outs (STOP and REVOKE) and TCPA-aligned compliance practices","HIPAA-compliant communication standards on clinic pages; opt-out and DNC logs included in deliverables","Transparent pricing at 9¢ per connected minute with rates locked for the campaign; multi-language campaigns available (Spanish most common)"],"is_editors_choice":true},{"cons":["Implementation, integration, and premium support often sit outside the base subscription, pushing year-one cost above the quote","Per-message and per-minute fees can scale faster than patient volume","Newest AI features roll out EHR by EHR rather than platform-wide, so confirm what is live on your EHR"],"name":"Luma Health","pros":["Strong independent review scores (4.8/5 G2, 4.6/5 Capterra)","Broad EHR integration coverage (80+ EHRs)","Users report real, measurable no-show reductions, with cited cases as high as 79%"],"rank":2,"pricing":"Contact for pricing (quote-based, not published)","best_for":"Health systems and multi-location medical groups that want AI to run entire patient access workflows, not just reminders","description":"Luma Health is a patient engagement platform used by more than 1,000 healthcare organizations and 100M+ patients across the US, UK, Canada, and the Caribbean, with integrations into 80+ EHRs including Epic, Oracle Health, MEDITECH, and athenahealth. According to their website and 2026 product releases, Luma's conversational AI agent, Navigator, now handles proactive outbound follow-up in addition to inbound requests — the company reports it automated 95% of after-hours calls at the University of Arkansas for Medical Sciences and cut call abandonment by 40% at Sun River Health.\n\nFor practice managers, Luma works well for re-engagement because its smart waitlist automatically matches open slots to appropriate patients, and its recall and outreach workflows can bring lapsed patients back onto the schedule. The Spring 2026 release added Workflow Builder, a no-code orchestration engine, and the platform includes self-scheduling, two-way secure messaging in multiple languages, mobile-first intake, and in-chat payment collection. Users on G2 rate it 4.8/5 (84 reviews) and Capterra 4.6/5 (82 reviews, 90% recommend), with reviewers citing measurable no-show reductions — some as high as 79%. Pricing is quote-based and not published, and some users report that implementation, integration, and premium support sit outside the base subscription, so get the full year-one cost in writing.","is_platform":true,"website_url":"https://www.lumahealth.io","key_features":["Navigator conversational AI agent with proactive outbound follow-up capabilities","Smart waitlist that auto-matches open slots to appropriate patients","Rule-based, EHR-aware self-scheduling","Two-way secure messaging in multiple languages","Workflow Builder no-code orchestration engine (Spring 2026 release)","Mobile-first intake forms and in-chat payment collection","Integrations with 80+ EHRs including Epic, Oracle Health, MEDITECH, athenahealth"],"is_editors_choice":false},{"cons":["Practices not on EMA must buy the EHR interface as a separate add-on","Pricing is not published","It is a self-serve software platform — your team still builds and runs the campaigns"],"name":"Klara (ModMed)","pros":["Strong review scores (4.6/5 on both G2 and Capterra)","Deep integration with ModMed's EMA EHR and PM software","Multi-channel engagement: texting, messaging, telemedicine, and broadcast outreach in one platform"],"rank":3,"pricing":"Contact for pricing (quote-based, not published)","best_for":"Specialty practices on the ModMed EMA EHR that want engagement and re-engagement messaging inside their existing platform","description":"Klara, acquired by ModMed in February 2022, is a patient engagement platform sold as \"ModMed Patient Engagement, powered by Klara,\" and is packaged with ModMed's EMA EHR and practice management software. According to their website, it includes two-way texting, call-to-text, voicemail transcription, a website messenger, digital intake with e-signature, telemedicine, broadcast messaging, reminders, and pre/post-visit outreach. For re-engagement, broadcast messaging and pre/post-visit outreach give practices a way to reach dormant patient panels, and the platform's reported reach is substantial — ModMed's own Jan–May 2026 data claims about 80% of patients reached.\n\nKlara is strongest in specialty practices — dermatology, plastic surgery, OBGYN, ENT, ophthalmology, and orthopedics — and is used across 40+ specialties. It rates 4.6/5 on G2 (111 reviews) and 4.6/5 on Capterra (211 reviews). For practices already on ModMed's EMA EHR, the engagement tools integrate tightly; practices on other EHRs need a separate EHR interface add-on. Pricing is quote-based and not published. For clinic managers who want re-engagement baked into the same platform that handles intake, reminders, and patient messaging, Klara is a strong fit — but it is a software platform you operate, not a managed calling service.","is_platform":true,"website_url":"https://www.klara.com","key_features":["Two-way patient texting and call-to-text","Broadcast messaging for outreach to patient panels","Voicemail transcription and website messenger","Digital intake with e-signature","Telemedicine and pre/post-visit outreach","Reminders and internal chat for staff"],"is_editors_choice":false},{"cons":["Two-way secure messaging is limited and intake-focused per their own capability comparisons","Lower review scores than category leaders (4.1/5 G2)","Pricing not published"],"name":"Phreesia","pros":["Large installed base (4,658 clients) and scale across 180M+ annual patient visits","Payment collection and intake workflows are core strengths","AI voice capability (VoiceAI) is now part of the platform"],"rank":4,"pricing":"Contact for pricing","best_for":"Large practices and health systems that want patient activation layered onto intake and payment infrastructure","description":"Phreesia is a patient intake and engagement platform serving 4,658 clients as of fiscal Q4 2026, having supported 180M+ patient visits in 2025. According to their website, Phreesia's core strengths are intake and payment collection, and the platform now includes Phreesia VoiceAI — an AI voice capability — alongside self-scheduling and HCP marketing tools. For practice managers, Phreesia's value in re-engagement comes from its ability to reach patients at multiple touchpoints across the care journey and activate them back into scheduling and payment workflows.\n\nPhreesia rates 4.1/5 on G2 (43 reviews) and 4.3/5 on Capterra (166 reviews). It is best suited to large practices and health systems that want to modernize intake, eligibility, and payments while layering patient activation campaigns on top. Its two-way secure messaging is described as limited and intake-focused, so practices whose primary goal is conversational win-back outreach should evaluate whether that fits their needs. Pricing is not published. For organizations already invested in Phreesia's intake rails, adding re-engagement outreach there keeps everything in one system; for practices seeking dedicated outbound calling, it is less of a fit.","is_platform":true,"website_url":"https://www.phreesia.com","key_features":["Phreesia VoiceAI for AI voice interactions","Patient self-scheduling","Payment collection as a core strength","HCP marketing tools for patient acquisition","Mobile-first patient intake and eligibility workflows"],"is_editors_choice":false},{"cons":["Mixed Capterra rating (3.8/5 across 236 reviews)","AI scheduling tools are still in beta","Pricing not published"],"name":"Solutionreach","pros":["Reminders and recalls are a core strength, directly relevant to lapsed patient outreach","Very broad integration coverage (400+ systems)","Reputation and review management included"],"rank":5,"pricing":"Contact for pricing","best_for":"Practices that want reminder- and recall-driven patient re-engagement with review management bundled in","description":"Solutionreach is a long-established patient engagement platform reporting over 1 billion interactions per year and 400+ system integrations. According to their website and review data, its core strengths are reminders and recalls — exactly the workflow that re-engaging lapsed patients depends on — plus reputation and review management and AI scheduling tools currently in beta. For practice managers sitting on a database of patients who have not booked in a year or more, Solutionreach's recall campaigns are a proven starting point, and its 400+ integrations mean it likely connects to your existing practice management system.\n\nSolutionreach rates 4.3/5 on G2 (168 reviews) and 3.8/5 on Capterra (236 reviews), with the larger Capterra pool reflecting more mixed sentiment. Its mobile app supports two-way secure messaging, and the platform is explicitly positioned for practices wanting reminders and recalls — which makes it a natural fit for re-engagement even though it is not healthcare-exclusive in its approach. Pricing is not published. Practices that want a reminder-and-recall engine with review management bundled in will find it a solid, if general-purpose, choice.","is_platform":true,"website_url":"https://www.solutionreach.com","key_features":["Appointment reminders and patient recall campaigns","Reputation and review management as a core strength","AI scheduling tools (in beta)","Two-way secure messaging via mobile app","400+ system integrations"],"is_editors_choice":false},{"cons":["Narrower focus — centered on receptionist and member outreach use cases rather than a full engagement suite","Pricing not published on their site","Complex pricing, contract, or renewal negotiations are handed off to your team rather than handled on the call"],"name":"MedReception AI","pros":["Purpose-built for medical practices, including concierge and DPC member models","Barrier identification (cost, access, service gaps) surfaces why members disengage","Explicit TCPA/HIPAA compliance framing with opt-out preferences honored"],"rank":6,"pricing":"Contact for pricing","best_for":"Concierge and DPC practices that want AI-led member check-ins and reactivation calls for high-value membership bases","description":"MedReception AI is an AI receptionist service aimed squarely at medical practices, including concierge and direct primary care (DPC) practices where members pay recurring fees and churn is directly visible. According to their website, its proactive member reactivation outreach places outbound calls to members who have not scheduled an appointment in six or more months, captures member satisfaction feedback and barriers to care (cost, access, service gaps), and can offer same-call appointment booking or priority scheduling. Renewal and upsell opportunities are identified and flagged for the staff team to close.\n\nThe compliance posture is explicitly healthcare-focused: according to their site, calls comply with TCPA and HIPAA rules, the AI calls only members with a prior relationship to the practice, calls are logged and timestamped, and data is stored in the practice's HIPAA-compliant environment. Members who request opt-out from outbound calls have that preference recorded and honored. For concierge and DPC practices — where a single lapsed member represents significant annual revenue — this is a purpose-built reactivation motion rather than a general engagement suite. Pricing is not published on their site; the company offers demo bookings and a plans-and-pricing page for details.","is_platform":true,"website_url":"https://www.medreception.ai","key_features":["Proactive outbound calls to members who haven't scheduled in 6+ months","Member satisfaction survey and barrier identification during the call","Same-call appointment booking or priority scheduling","Renewal and upsell opportunities flagged for staff follow-up","Structured call notes returned for staff conversion attempts","TCPA- and HIPAA-aligned calling with logged, timestamped calls and opt-out preference recording"],"is_editors_choice":false}],"conclusion":"Lapsed members are the most cost-efficient audience your clinic will ever have: the relationship already exists, the contact data is already in your system, and research consistently shows re-engagement costs a fraction of new-patient acquisition. The right provider depends on your model. If you want a full patient engagement suite tied to your EHR, Luma Health, Klara, Phreesia, and Solutionreach each bring strong workflow capabilities — with Luma best for large multi-location groups, Klara best for ModMed specialty practices, and Solutionreach best for reminder- and recall-driven reactivation. MedReception AI is a focused choice for concierge and DPC member models. But if what you actually need is someone to run compliant, structured re-engagement calls for you — without hiring staff, buying software, or gambling on compliance — My AI Call Center's managed model stands out: one clear goal per campaign, list and consent review before launch, outcomes routed into your CRM, and pricing locked at 9¢ per connected minute with the full number known before you approve anything. The first campaign review is free. Plan your campaign at myaicallcenter.app and find out plainly whether your lapsed member list will support the campaign — before you spend anything.","intro_paragraph":"Every clinic and practice carries a quiet revenue leak: the patients and members who drifted away without cancelling, rescheduling, or explaining why. Research consistently shows that re-engaging a lapsed member costs a fraction of acquiring a new one — Bain and Company research puts it at roughly one-fifth to one-seventh the cost — and a 5% increase in retention can boost profits by 25% to 95%. Yet most practices never act on it, because front desk staff simply don't have 15+ hours a week to manually call dormant patients, confirm contact details, and gauge renewal intent. The good news in 2026 is that you no longer need to hire more callers or buy dialer software. A growing set of platforms and managed services can run structured re-engagement outreach for you — from AI-powered calling campaigns to patient engagement suites with recall and reactivation workflows. We reviewed the leading options for clinic and practice managers, looking at compliance posture, healthcare fit, outcome reporting, and pricing transparency. Here are the six worth your attention."}