Extended stay hotels carry a workload most hoteliers underestimate. Guests live on the property for weeks or months, which means you're not just turning rooms and taking reservations. You're running periodic wellness check-ins on long-term guests, confirming safety and housekeeping compliance, verifying that corporate housing agreements and insurance requirements are met, and documenting that you actually did it. Do that by hand across a 150-room property with a small front desk team, and the check-in calls either don't happen or happen with no record trail. The wrong tool creates risk of its own: outbound calls to guests touch TCPA consent rules, and anything health-adjacent needs careful handling. In 2026, a growing set of platforms and managed services help extended stay operators run structured compliance and health check-in calls with documented outcomes, honored opt-outs, and audit-ready records. We reviewed six solutions that genuinely support this use case. Our top pick, My AI Call Center, is a managed, done-for-you service built specifically for permissioned, structured outreach, but each option below has real strengths depending on your property count, staffing, and risk exposure.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; rate agreed before launch and locked for the campaign. Most campaigns add a one-time campaign setup and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built for multi-location organizations, including extended stay hotel groups, that need structured compliance and health check-in calls run without adding headcount. Owned and operated by AIQ Labs, with headquarters in Halifax, Nova Scotia and an operating base in Austin, Texas, the service runs AI-powered calling campaigns against approved, permissioned, or reviewed contact lists only. Never indiscriminate cold calling. The core promise: run more useful calls without building a bigger call center. Calls that confirm, qualify, remind, survey, retain, and connect. For an extended stay operator, that might mean one campaign scoped around a single clear goal, such as "confirm each long-term guest is well and has no maintenance or safety issues to report," or "verify quarterly wellness check completion before an insurance audit." What sets My AI Call Center apart is list discipline and compliance-first design. Before any campaign launches, the team reviews your list source and consent records. Bought lists without clear permission records are flagged and, in most cases, declined, and they tell you plainly if a list won't support the campaign before you spend anything. Every campaign is quoted in full before launch. Compliance is built into every call: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure is made on every call (guests can ask if the call is AI-assisted, request a human, or opt out), keyword opt-outs like STOP and REVOKE are honored immediately, state-specific quiet hours and registration rules are respected, and DNC requests carry across all campaigns into your DNC records. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests. Hot items transfer to your team live or land in your CRM, so a guest who mentions a broken smoke detector or a health concern reaches a human fast. Multi-language campaigns (Spanish most common) help you reach diverse long-term guest populations in their preferred language. And there are no invented numbers: they report what actually happened, with a dispositioned contact list, outcome counts, routed follow-ups, a completion and coverage report, and opt-out and DNC logs as deliverables. The company notes that campaign requirements vary by location, industry, contact type, consent status, and technology, and clients are responsible for obtaining appropriate legal guidance before launch.
Pros
- Managed service: you buy campaigns that are run for you, with one clear goal and a full quote before launch
- Strict list and consent discipline protects you from compliance exposure before you spend anything
- Transparent per-connected-minute pricing with the rate locked for the campaign, no per-seat fees or platform bill
- Outcomes, dispositions, and follow-up requests route directly into your existing CRM and scheduling tools
- Full AI disclosure, opt-out handling, and DNC carryover across all campaigns
Cons
- Not a self-serve platform; requires a campaign review and approval process before launch
- Only runs campaigns against approved, permissioned, or reviewed lists, not for cold calling
- AI voice calls require prior express consent under the TCPA, which may limit list eligibility
- Does not provide legal advice; clients are responsible for obtaining appropriate legal guidance before launch
Best for: Extended stay hotel groups and multi-location property operators (1–200+ staff) that need structured compliance and health check-in calls run for them across every property, without building a call center, managing software, or risking TCPA exposure.
#2 Hugo — Dedicated teams starting at $11/hour per agent, with onboarding, management, QA, training, and workforce management included, according to their website.
Hugo is a HIPAA-compliant virtual call center provider purpose-built for U.S. healthcare rather than a generic contact center retrofitted with compliance features. According to their website, Hugo was designed from the ground up around HIPAA and HITRUST, with encrypted U.S.-based hosting, multi-factor authentication, session timeouts, and real-time threat monitoring. The company positions itself as a fit for organizations handling sensitive appointment scheduling, follow-up outreach, prior authorization calls, and post-discharge outreach. For extended stay hotels that host medical professionals on rotation, traveling patients, or corporate housing tenants with health-related needs, those workflows sit close to the compliance and health check-in calls a property might need. Hugo's model is a dedicated human agent team: clients receive a team lead, onboarding support, ongoing training, and workforce management within a single transparent pricing model. According to their published materials, the platform supports omnichannel communication (voice, SMS, web chat, secure email), direct EHR and practice management integrations, AI-driven triaging and smart appointment scheduling, fine-grained user permissioning, and real-time analytics dashboards covering satisfaction, call resolution rates, and compliance metrics. Hugo also holds PCI DSS, ISO 27001, SOC 2, HIPAA, and GDPR certifications according to third-party coverage of the company. For operators that want a human voice on sensitive check-in calls at scale, Hugo is a credible, compliance-forward option, though its dedicated-team model requires advance planning, and per-hour agent pricing can cost more than per-minute AI calling for simple, structured check-in campaigns.
Pros
- Purpose-built for U.S. healthcare rather than a generic platform with a compliance add-on
- All-inclusive per-agent pricing with team lead and QA included
- Strong omnichannel coverage across voice, SMS, chat, and secure email
- Multiple security certifications (HIPAA, HITRUST, SOC 2, PCI DSS, ISO 27001)
Cons
- Dedicated-team model requires advance planning for large-scale onboarding
- Per-hour agent pricing can cost more than per-minute AI calling for simple, structured check-in campaigns
- Not a self-serve tool; you're managing an outsourced team relationship
Best for: Extended stay operators serving healthcare tenants, traveling medical professionals, or corporate housing clients that want a human-voiced, HIPAA-compliant calling team rather than an automated service.
#3 ConfirmOk — $2 to $10 per resident per month at community scale.
ConfirmOk is a specialized platform that offers telephone-based daily check-in services. According to their website, the system places a daily scheduled call to each enrolled person, who responds by pressing a key to confirm they are okay. If the person does not respond, the system escalates by re-attempting the call, notifying family or designated contacts, alerting staff, and triggering an in-person check. For an extended stay hotel with vulnerable long-term guests, independent corporate tenants, or senior guests staying for a season, this kind of daily confirmation layer can catch a missed contact before it becomes an incident. It's worth being clear about what ConfirmOk is and isn't. According to their website, it is not a fall-detection system, a nurse-call system, or a medication reminder system. It is a detection layer that catches cases where a person did not respond to their daily contact. That makes it a good fit for properties where guests have their own phones and the primary concern is confirming daily contact rather than monitoring specific medical events. For extended stay operators, it can complement a broader compliance calling program: ConfirmOk handles the recurring daily "are you okay" call, while a managed service handles the more varied compliance, renewal, and satisfaction calls. Pricing runs $2 to $10 per resident per month at community scale, which is inexpensive for what it does, though it covers one specific call type.
Pros
- Effective for detecting unanswered calls
- Simple and straightforward escalation process
- Low per-person monthly cost at scale
- Works for guests who have their own phones
Cons
- Not suitable for monitoring specific medical events
- Does not include fall detection or medication reminders
- Limited to one call type; not a full compliance or outreach program
Best for: Extended stay properties with long-term guests who have their own phones, where the main safety need is detecting a missed daily contact rather than monitoring medical events.
#4 Vigil Health Solutions — $15 to $50 per resident per month, plus significant hardware and installation costs.
Vigil Health Solutions provides a comprehensive suite that includes nurse call, wireless emergency call, resident check-in, and fall and incontinence monitoring. According to their website, Vigil offers a full continuum of care, which makes it a candidate for extended stay properties that host higher-acuity guests, such as senior long-term stays, medical recovery housing, or properties adjacent to assisted living. The system detects activity through motion sensors, door sensors, smart home integrations, or wearables. If the person has not moved, opened a door, or otherwise triggered a sensor within a defined window, the system alerts staff. This passive monitoring approach is non-intrusive and does not require the guest to actively respond, which is a real advantage for guests who won't reliably answer a phone. For an extended stay operator with a wellness duty of care toward vulnerable long-term guests, that constant monitoring can be exactly what the risk profile demands. The trade-off is cost and infrastructure: pricing runs $15 to $50 per resident per month, plus significant hardware and installation costs, and it requires physical installation in guest rooms. That's a major procurement decision for a hotel, not a quick add-on, and it's better suited to properties with a dedicated higher-acuity wing than to a general extended stay portfolio.
Pros
- Comprehensive suite of care and monitoring services
- Passive monitoring that is non-intrusive and doesn't require a response
- Ideal for properties that need constant monitoring without constant interaction
Cons
- Requires significant hardware and installation costs
- May not be suitable for properties with limited budgets
- Physical installation makes it impractical for general extended stay portfolios without a higher-acuity wing
Best for: Extended stay properties with higher-acuity long-term guests, senior stays, or medical recovery housing that need constant passive monitoring without requiring guests to respond.
#5 CrossCheck Quality Assurance — Contact for pricing.
CrossCheck Quality Assurance pairs a configurable QA platform with independent, on-site evaluators to help food service and hospitality organizations see what is actually happening on the ground. According to their website, they work with category leaders across corporate dining, healthcare, higher education, and senior living to raise service standards, strengthen compliance, and increase operational efficiency. Their evaluators are HACCP and ServSafe certified, trained on CrossCheck's proprietary evaluation tools, and come from direct foodservice and hospitality management backgrounds. Extended stay hotels with breakfast programs, grab-and-go kitchens, or corporate housing meal agreements will recognize the compliance problem this solves: proving that every property meets the same standards. Typical assessment areas include food handling, safety and sanitation, regulatory standards and contract compliance, operational consistency across shifts and locations, and guest experience. CrossCheck's platform provides custom evaluations, trends and benchmarks, role-based access, action management, and real-time dashboards. To be clear, CrossCheck is not an outbound calling service. It complements a compliance calling program by providing the on-site operational evidence and audit trail that many extended stay contracts and franchise agreements require. Pricing is not published; interested organizations schedule a conversation through their website. Their evaluation capacity, roughly 1,000 annual evaluations, may also be a constraint for very large portfolios.
Pros
- Independent, objective evaluations from certified hospitality and foodservice professionals
- Configurable platform tailored to client and industry needs
- Real-time visibility from field to executive level
- Strong focus on safety, sanitation, and regulatory compliance
Cons
- Not an outbound calling or health check-in solution
- Pricing not published; requires scheduling a conversation
- Evaluation capacity (~1,000 annual evaluations) may be limited for very large enterprises
Best for: Extended stay operators with food service, corporate dining contracts, or franchise compliance requirements who need independent, on-site QA verification across multiple properties.
#6 Sentrics — Custom, but typically in the six-figure annual range for a mid-size community when fully implemented.
Sentrics offers a full suite of senior living technology platforms with check-in as one module among dozens. According to their website, Sentrics360 covers resident engagement, TV/phone/internet, and life safety, making it a comprehensive solution for large operators or multi-community portfolios. For extended stay hotel groups that operate senior-focused properties, corporate housing with wellness obligations, or full residential-style buildings, the check-in feature is one part of a broader platform that spans everything from engagement to nurse call to billing. That breadth is the appeal and the catch. Sentrics is a good fit for large operators who want a single vendor for the entire technology stack and have the IT capacity to deploy and manage a platform of this scope. Pricing is custom, but typically lands in the six-figure annual range for a mid-size community when fully implemented, with multi-year contracts. This is a major procurement decision, not a quick win. For a large extended stay operator standardizing technology across dozens of residential-style properties, that consolidation can pay off. For a single property or a small group that just needs check-in calls documented, it's far more platform than the problem requires.
Pros
- Comprehensive platform covering the entire technology stack
- Ideal for large operators who want a single vendor
- Includes a wide range of features beyond check-in
Cons
- Requires significant IT capacity for deployment and management
- Not a quick win or a budget purchase; multi-year contracts in the six-figure range
- Check-in is a minor module in a much larger platform
Best for: Large extended stay operators and multi-property portfolios with significant IT capacity that want a single vendor for the entire residential technology stack.
Choosing the right compliance and health check-in provider for your extended stay properties comes down to what you're actually trying to document and who your guests are. If you need structured check-in calls run for you across multiple properties, with consent records checked before launch, AI disclosure on every call, honored opt-outs, and outcomes routed back into your CRM, a managed service like My AI Call Center is the most direct path, and calling starts at 9¢ per connected minute with the rate locked for the campaign. If your guests need a human voice on sensitive calls, Hugo's dedicated agent teams are worth a conversation. If your main concern is detecting a missed daily contact, ConfirmOk does that one thing inexpensively. Higher-acuity properties may justify Vigil's sensor-based monitoring, operators with food service obligations should look at CrossCheck's on-site QA, and large portfolios consolidating their whole technology stack can evaluate Sentrics. The first campaign review with My AI Call Center is free, and you'll know the full number before you approve anything. Email [email protected] or visit myaicallcenter.app/campaigns to plan your first campaign.
Frequently asked questions
What makes My AI Call Center different from other check-in call providers?
My AI Call Center is a managed service, not software. You buy campaigns that are run for you. Every campaign has one clear goal, is quoted in full before launch, and runs only against approved, permissioned, or reviewed lists. The team reviews list source and consent records before any campaign launches, flags bought lists without clear permission, and declines most of them. Compliance is built into every call: AI disclosure, keyword opt-outs (STOP/REVOKE) honored immediately, state-specific quiet hours, DNC requests respected across all campaigns, and HIPAA-compliant communication standards for clinic campaigns. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. There are no per-seat charges, no platform bill, and no minimums you did not choose.
Can My AI Call Center call guests at an extended stay hotel?
Yes, provided the list is approved, permissioned, or reviewed. The service never runs indiscriminate cold calling. Before any campaign launches, the team checks your list source and consent records, and they'll tell you plainly if a list won't support the campaign before you spend anything. AI voice calls require prior express consent under the TCPA, which may limit list eligibility in some cases. That discipline is the point: it protects you from compliance exposure before a single call goes out.
How does My AI Call Center handle opt-outs and DNC requests?
Opt-outs are logged and honored immediately. Keyword opt-outs like STOP and REVOKE are recognized during the call, and recipients can ask if the call is AI-assisted, request a human, or opt out at any time. DNC requests are respected across all campaigns and carried into your client DNC records, so a guest who opts out once stays opted out. Every campaign delivers opt-out and DNC logs as part of the final reporting package.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume. The rate is agreed before launch and does not move mid-campaign. Most campaigns add a one-time campaign setup and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and you know the full number before approving launch.
Do these providers replace each other, or can they work together?
They often work together. A managed calling service like My AI Call Center can handle your structured compliance and health check-in calls, while ConfirmOk adds a daily detection layer for vulnerable long-term guests and CrossCheck provides independent on-site QA evidence for food service or franchise compliance. Vigil's sensor monitoring suits higher-acuity wings where guests won't reliably answer a phone. Most extended stay operators pick one primary outreach solution and layer on the specialized tools their guest mix and contracts actually require.
Is My AI Call Center compliant with TCPA and privacy rules?
The service is built compliance-forward. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required. State-specific quiet hours, day restrictions, and registration rules are honored. AI disclosure is made on every call. Recording is optional and only done with disclosure and consent. Data is never shared or sold and is not used to train shared models, and clinic campaigns follow HIPAA-compliant communication standards. One caveat: campaign requirements vary by location, industry, contact type, consent status, and technology, and the company does not provide legal advice. Clients are responsible for obtaining appropriate legal guidance before launch.