Top 5 Win-Back & Reactivation Calls Providers for Travel Agencies

Every travel agency has the same quiet asset sitting in its CRM: past clients. The couple who booked their honeymoon with you three years ago. The family that took one cruise and never came back. The group inquiry that went quiet after the second quote. Industry research suggests 60 to 70 percent of a typical service business's customer base is lapsed at any given time, and reactivating those contacts usually costs far less than acquiring new ones. Harvard Business Review has put acquisition at 5 to 25 times the cost of retention, and a lapsed customer already knows your brand, trusts your advisors, and has a travel history you can reference on a call. The catch is that most agencies don't have spare staff to work a dormant list. Phone outreach beats email for reactivation because it's personal and you get an immediate answer, but someone has to make the calls. That's where these five providers come in. This 2026 comparison looks at how each one handles win-back and reactivation outreach, what it costs, and who it fits best.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. The first campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service, and that framing matters. You don't buy software and learn it. You buy campaigns that their team runs for you, each scoped around one clear goal and quoted in full before launch. For a travel agency, that goal might be re-engaging clients who haven't booked in 12 to 24 months, confirming interest in an upcoming season, or routing a warm lead straight to an advisor. The company is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas, and its promise is simple: run more useful calls without building a bigger call center. What separates My AI Call Center from most providers on this list is list discipline. Only approved, permissioned, or reviewed contact lists are ever called. Before any campaign launches, the team checks list source and consent records, and bought lists without clear permission records are flagged and, in most cases, declined. As the company puts it, they tell you plainly if the list won't support the campaign, before you spend anything. For agencies holding years of client data with murky opt-in status, that review is worth the conversation by itself. Compliance is built in too: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, state quiet hours and day restrictions are honored, AI disclosure is made on every call, and keyword opt-outs like STOP and REVOKE are honored immediately and carried into your DNC records. Reporting is refreshingly honest. The company commits to reporting what actually happened, with no invented metrics, testimonials, or ratings. Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-up requests, a completion and coverage report, and opt-out and DNC logs. Hot leads transfer to your team live or land in your CRM. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch, with no per-seat charges and no platform bill. The first campaign review is free.

Best for: Multi-location travel agencies and franchise travel businesses (1 to 200+ staff) that want compliant, managed reactivation calls to past clients without hiring call center staff or buying software.

#2 Olivia by Pete & Gabi — Contact for pricing

Olivia is an AI sales agent from Pete & Gabi, built specifically for customer reactivation and revenue recovery rather than general outreach. According to their site, she handles high-volume outbound calling, qualifies intent in real time, updates CRMs with call outcomes and notes, and escalates hot conversations directly to sales teams. For a travel agency, that escalation model maps neatly onto advisor-led sales: when a lapsed client expresses interest in a trip, the conversation can move to a human immediately. The platform holds natural, human-like conversations that adapt to objections and assess customer sentiment, which matters for win-back calls where the reason someone stopped booking can be price, a bad experience, or simply life getting busy. Pete & Gabi describe the solution as plug-and-play, integrating with existing CRMs, and claim it starts generating revenue within days. They also state it captures consent and is compliance-ready. It's a voice-first tool with limited visual chat capability, and they note the best results require clean escalation rules, so agencies should know exactly where a warm lead goes before launching.

Best for: Travel agencies with an in-house sales or advisor team that want a self-serve AI agent to work dormant accounts at scale and hand warm conversations to humans.

#3 Callsy — Contact for pricing (the site mentions a 50% off launch promo and a 30-day payback guarantee: if the agent doesn't pay for itself in 30 days, you don't pay).

Callsy offers an AI win-back agent, named Adam, aimed primarily at lapsed customers in e-commerce, subscription, and reorder-driven businesses. While it's not travel-specific, the mechanics translate well to agencies with repeat-booking cycles: clients who book an annual trip, a recurring cruise, or seasonal travel. According to their site, the workflow starts when your CRM or commerce platform tags a customer as lapsed (the threshold is configurable), the segment syncs to Callsy, and Adam sends a light-touch SMS first. If the customer replies by text, the conversation stays there. If not, Adam calls. On the call, Adam asks one open question about what stopped the customer from reordering, listens, and offers the minimum incentive needed rather than a blanket discount. The company reports a 22 percent reactivation rate versus a 3 percent email baseline, and a 47 percent reduction in the average discount needed to win someone back. Compliance details are stated clearly: Adam discloses AI status on every call, keeps calls under 90 seconds, and opt-outs are instant and cross-channel, with STOP honored across all future outreach. Agencies should note the tight e-commerce focus; it's strongest where a reorder window is predictable.

Best for: Travel businesses with predictable repeat-booking cycles, such as annual vacation clients or subscription-style travel clubs, that want a self-serve AI agent with SMS-first outreach.

#4 WinbackEngine — $1,000 commitment fee for a 30-day pilot plus 20% of net recovered revenue billed weekly; fee refunded if 5x ROI isn't achieved in 30 days (as of September 2026).

WinbackEngine is a performance-based reactivation service that uses trained human agents to call lapsed customers on behalf of multi-location service businesses. It's not travel-specific, but the model fits agencies with a booking system: you connect your CRM (integrations include Zenoti, Mindbody, Vagaro, and others, or a CSV/API export), their team builds tailored campaigns and call scripts, agents are trained on your brand voice, and the calls go out. The company states most clients see bookings within 7 days of launch. The pricing model is what makes WinbackEngine interesting. As of September 2026, they ask for a $1,000 commitment fee to start a 30-day pilot, charge 20 percent of net recovered revenue billed weekly, and refund the fee in full if 5x ROI isn't achieved in 30 days. That aligns their incentives with yours: they only do well when reactivated customers actually book. Their published guidance also includes a useful 5-factor reactivation score (recency, frequency, value, tenure, engagement) for prioritizing who to call, and they report that calling a scored, segmented list achieves 30 to 40 percent reactivation rates versus 15 to 20 percent for unsegmented blasts. Since these are human agents, per-contact costs run higher than AI-powered options, which matters on large dormant lists.

Best for: Travel agencies that prefer human callers and a performance-based model where the provider only profits when lapsed clients actually rebook.

#5 MarketStar — Contact for pricing

MarketStar is an outsourced sales and customer success organization offering a dedicated win-back and reactivation service. Their approach begins with segmentation: they categorize lapsed customers by value, reasons for leaving, and reactivation potential, then analyze feedback, product usage patterns, and competitive factors to understand why the churn happened. From there, they craft tailored reactivation campaigns that address those specific reasons, using multichannel outreach across email, direct mail, phone calls, and social media. For travel agencies, MarketStar's strength is scale and process maturity. They handle incentive design, seasonal and event-based initiatives (which map naturally to travel's booking seasons), and post-resolution reconnection for customers who left after a service issue. Once a customer expresses interest, MarketStar handles follow-up communications and ongoing relationship management so reactivated clients transition back into your base. They monitor reactivation rates, customer feedback, and revenue impact in real time, and run ROI analyses on each campaign. The trade-off is that this is an enterprise-style engagement: pricing isn't published, and smaller agencies may find the scope heavier than a single win-back campaign requires. For multi-location or franchise travel groups with significant dormant databases, the structured, insight-driven approach is a credible fit.

Best for: Larger or multi-location travel organizations that want a full-service, outsourced reactivation program with multichannel outreach and continuous optimization.

Choosing the right win-back provider comes down to three questions: who makes the calls, how clean is your list, and what happens after someone says yes. If you want a hands-off, compliance-first service that runs structured reactivation campaigns against your approved, permissioned client list and routes every outcome back into your CRM, My AI Call Center is the strongest fit, with calling from 9 cents per connected minute and a free first campaign review. If you'd rather run things in-house, Olivia or Callsy give you AI agents you deploy yourself, and WinbackEngine offers human callers on performance-based pricing. MarketStar suits larger organizations wanting a full multichannel program. Whatever you pick, start with your list before you start with the vendor. A dormant client database you already own, with clear consent records, is the cheapest revenue your agency will ever recover. Plan your campaign, review your list, and approve the script before a single call goes out.

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