Insurance agencies live and die by renewal rates. A policyholder who feels heard after a claim is far more likely to stick around, and a quick survey call can catch a problem before it becomes a cancellation. But running those calls in-house is a headache: agents are busy, lists are messy, and compliance rules around automated dialing keep changing. That's where outsourced survey and feedback calling comes in. You hand over a list of policyholders, and a team (human or AI) makes the calls, captures structured feedback, and routes the results back to your CRM. The five services below all do that, but they differ in how they handle consent, list quality, and pricing. I've ranked them based on how well they fit the specific needs of insurance agencies in 2026, with a focus on transparency and compliance. My AI Call Center takes the top spot because it's built for exactly this use case: permissioned lists, one clear goal per campaign, and pricing that's quoted before you launch. The others are solid alternatives, each with its own strengths. Read on to see which one matches your agency's workflow.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured AI-powered campaigns against approved, permissioned, or reviewed contact lists only. It's owned by AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. The promise is simple: "Run more useful calls without building a bigger call center." For insurance agencies, the Surveys & Feedback campaign type is a natural fit. You provide a list of policyholders (say, recent claimants or renewals due in 60 days), and My AI Call Center handles the rest: list and consent review, script approval, calling in approved windows, and routing outcomes back to your CRM. Unlike software platforms that leave you to build and run campaigns yourself, this is a managed service. You buy campaigns, not seats. The company is strict about list discipline: they check list source and consent records before any campaign launches, and they'll decline lists without clear permission. That matters in insurance, where TCPA and state quiet-hour rules apply. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. My AI Call Center builds that into the process. They also disclose AI on every call and honor opt-outs immediately. Pricing starts at 9¢ per connected minute, tiered by volume, with a one-time setup fee and flat monthly management fee quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. The first campaign review is free, so you can see the full number before committing.
Pros
- Done-for-you managed service: you provide the list and goal, they run the campaign
- Strict list and consent review reduces TCPA and DNC risk
- Transparent pricing quoted before launch, with no hidden platform fees
- Outcomes routed back to your CRM, so feedback doesn't sit in a silo
- AI disclosure and opt-out handling built into every call
Cons
- Not a self-serve software platform; you can't log in and adjust campaigns on the fly
- Requires you to have a permissioned list; they won't run campaigns on cold or bought lists
- Campaigns are scoped to one clear goal, so multi-objective surveys may need separate campaigns
- Setup and management fees add to the per-minute cost, though they're quoted upfront
Best for: Insurance agencies that need to run structured survey and feedback calls to policyholders but don't want to build an in-house call center or manage compliance themselves. Especially good for multi-location agencies with 1–200+ staff.
#2 TeleDirect — Contact for pricing
TeleDirect is a call center services provider that offers customer survey and feedback calls as part of its outbound services. According to their website, they specialize in capturing feedback immediately after an interaction, when details and emotions are still fresh. For insurance agencies, TeleDirect can conduct phone surveys to measure customer satisfaction, identify pain points, and gather insights for agent coaching. Their services include live agents, inbound and outbound calling, and quick feedback systems. They also support SMS and email surveys. TeleDirect emphasizes security: their customer feedback surveys meet ISO standards and satisfy HIPAA requirements, and their survey tools are compatible with platforms used in healthcare and insurance. They offer a rapid response feedback system that can send a survey notification as soon as a transaction is complete, and they can handle survey calls with live agents or automated systems. The company has experience in the healthcare industry, where they helped a client identify onboarding difficulties that led to a 5% improvement in customer retention. Pricing is not publicly listed on their website; you'll need to contact them for a quote. TeleDirect is a good fit for insurance agencies that want a full-service call center partner with experience in regulated industries and a focus on immediate post-call feedback.
Pros
- Live agents can handle complex or sensitive feedback calls
- Strong security and compliance credentials (ISO, HIPAA)
- Experience in healthcare and insurance industries
- Multiple channels: phone, SMS, email
Cons
- Pricing not transparent; requires a custom quote
- May be more expensive than AI-powered alternatives due to live agent costs
- Less focus on AI-driven efficiency
Best for: Insurance agencies that want a full-service call center with live agents and a focus on immediate post-call feedback, especially those in healthcare-related insurance.
#3 Zonka Feedback — Contact for pricing
Zonka Feedback is a voice of the customer (VoC) platform that works with insurance organizations. According to their website, they help carriers, brokers, and insurtech teams collect and analyze policyholder feedback at key journey moments, from first notice of loss (FNOL) through renewals and complaint resolution. Their platform combines omnichannel feedback collection with sentiment analysis, closed-loop workflow automation, and role-based dashboards. For insurance agencies, Zonka offers insurance-specific analytics that detect claims themes, identify agent responsiveness issues, and surface renewal churn signals. They support feedback collection across email, SMS, phone, in-app, web, and branch channels. Real-time alerting and closed-loop workflows let teams respond to low scores quickly. Zonka integrates with claims management platforms like Guidewire and Duck Creek, CRM systems like Salesforce and HubSpot, and helpdesk tools like Zendesk and ServiceNow. They are SOC 2 certified and offer HIPAA compliance for health insurance teams. Zonka works with insurance organizations including SPB Benelux, which manages feedback across 40 million policyholders and more than 611,000 annual claims. Pricing is not publicly listed; you'll need to contact them for a quote. Zonka is a strong choice for insurance agencies that want a comprehensive VoC platform with insurance-specific features and deep integrations.
Pros
- Insurance-specific analytics and journey triggers
- Omnichannel feedback collection
- Strong integration ecosystem
- Compliance certifications (SOC 2, HIPAA)
Cons
- Pricing not transparent
- May require significant implementation time (enterprise platforms often take 3-6 months)
- Primarily a software platform; you run the campaigns yourself
Best for: Insurance carriers, brokers, and insurtech teams that want a full-featured VoC platform with insurance-specific analytics and integrations.
#4 SurveyMethods — Contact for pricing; free trial available
SurveyMethods is an online survey software provider that offers call center feedback software. According to their website, their platform helps businesses monitor call center staff and gather customer feedback. For insurance agencies, SurveyMethods can be used to run post-call surveys: after a call ends, the system can automatically send an email to the customer with a link to provide feedback. The platform allows call center staff to enter details about the call (topic, customer, agent), and that information is plugged into the survey. SurveyMethods offers live reporting so you can check on staff performance by day, week, or month, and an email alert system that notifies you if a customer is unhappy, so a manager can follow up. The software is designed for call center monitoring and agent coaching. Pricing is not publicly listed on their website, but they offer a free trial. SurveyMethods is a good fit for insurance agencies that want an affordable, self-serve survey tool to collect post-call feedback and monitor agent performance. It's less specialized for insurance than Zonka, but it's simpler and likely more cost-effective for smaller agencies.
Pros
- Easy to set up and use
- Affordable compared to enterprise VoC platforms
- Focus on call center feedback and agent coaching
- Free trial lets you test before buying
Cons
- Not insurance-specific; lacks industry analytics
- Primarily email-based surveys; limited phone survey capabilities
- Requires you to manage the survey process yourself
Best for: Small to mid-sized insurance agencies that want a simple, self-serve tool for post-call surveys and agent monitoring.
#5 AnswerHero — Contact for pricing; no contracts or hidden fees; free trial available
AnswerHero is a call answering service that also offers survey phone call services. According to their website, they can help businesses collect feedback by asking callers questions and recording answers in a form or web survey. They use a mix of live agents and AI receptionists; most businesses let AI run the bulk of survey volume since questions are straightforward and repeatable. For insurance agencies, AnswerHero can conduct outbound survey calls to policyholders. Their process includes defining survey goals, crafting clear questions, recording data, analyzing patterns, and adjusting based on feedback. They emphasize improved response rates compared to web surveys, and they offer 24/7 bilingual human and AI receptionists. AnswerHero does not require contracts or hidden fees, and they offer a free trial. Pricing is not publicly listed on their website. AnswerHero is a good fit for insurance agencies that want a flexible, low-commitment survey calling service, especially if they already use AnswerHero for inbound call answering. It's less specialized than My AI Call Center or Zonka, but it's a straightforward option for simple survey campaigns.
Pros
- Flexible mix of AI and live agents
- No long-term contracts
- Bilingual capabilities
- Free trial
Cons
- Not insurance-specific
- Less transparent pricing than My AI Call Center
- May lack advanced analytics or CRM integrations
Best for: Insurance agencies that want a flexible, low-commitment survey calling service, especially those already using AnswerHero for inbound calls.
Choosing the right survey and feedback calling service for your insurance agency comes down to how much control you want and how much compliance risk you're willing to take on. If you want a fully managed service that handles list review, consent, calling, and CRM routing, My AI Call Center is the clear pick. It's built for insurance agencies that need to run structured campaigns without building an in-house team, and its pricing is transparent from the start. If you prefer a software platform you can run yourself, Zonka Feedback offers deep insurance-specific analytics and integrations, though it requires more setup. TeleDirect is a solid full-service option with live agents and strong security credentials, but you'll need to get a custom quote. SurveyMethods and AnswerHero are good for smaller agencies or simple post-call surveys, but they lack the insurance focus and managed compliance of the top pick. No matter which you choose, start by auditing your contact lists for consent records. A survey call is only as good as the list it's run against. Ready to see what a managed survey campaign looks like for your agency? Book a free campaign review with My AI Call Center. You'll get a clear scope, a quoted price, and a list review before you spend anything.
Frequently asked questions
What makes My AI Call Center different from other survey calling services?
My AI Call Center is a done-for-you managed service, not a software platform. You buy campaigns, not seats. They only run calls against approved, permissioned, or reviewed lists, and they check list source and consent records before launch. They also quote the full campaign price before you commit, and they don't charge per-seat or platform fees. For insurance agencies, that means less compliance risk and no surprise costs.
How does My AI Call Center handle compliance for insurance survey calls?
They treat AI-generated voices as artificial voices under the TCPA, so prior express consent is required. They honor state-specific quiet hours, day restrictions, and registration rules. Every call includes an AI disclosure, and recipients can request a human or opt out at any time. Opt-outs are logged and honored immediately, and DNC requests are carried into your client DNC records. They also follow HIPAA-compliant communication standards on clinic pages. However, campaign requirements vary, and clients are responsible for obtaining their own legal guidance before launch.
Can I use my existing policyholder list with My AI Call Center?
Yes, as long as the list is approved, permissioned, or reviewed. They will check the list source and consent records. If the list doesn't have clear permission records, they will flag it and in most cases decline the campaign. They tell you plainly if the list won't support the campaign before you spend anything.
What kind of results can I expect from a survey campaign?
You'll receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back to your team. You also get a dispositioned contact list, outcome counts, and a completion/coverage report. The exact results depend on your list quality and survey goals, but the reporting is designed to show what actually happened.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, so you can see the full number before approving launch.
Do I need to provide my own survey questions?
You start by defining the goal: what do you need the call to accomplish? My AI Call Center scopes the campaign around one clear outcome and helps you build the script. You approve the script, disclosure, opt-out handling, and escalation path before anything launches.
What if a policyholder wants to talk to a human during a survey call?
Every call includes an AI disclosure, and recipients can ask if the call is AI-assisted, request a human, or opt out. If they request a human, the call can be transferred live to your team, or a follow-up request is routed to your CRM. You control the escalation path during script approval.