Insurance clients rarely volunteer complaints. They file them with the state Department of Insurance, post a review, or quietly shop their renewal elsewhere. The NAIC's complaint data shows delays, denials, and unsatisfactory settlements are among the most common reasons consumers escalate, and by the time a complaint reaches a regulator, the relationship is already damaged. That's why proactive feedback calls matter so much for agencies. A short, structured survey call after a claim, a renewal, or an onboarding milestone catches problems while you can still fix them, and it tells happy clients you're paying attention. The catch is that running these calls well takes list discipline, clear scripts, and honest reporting. In 2026, you can hire a managed calling service to do it for you, or work with a survey-focused call center. We've compared five options below, starting with our Editor's Choice.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia with an operating base in Austin, Texas. It's built for agencies that want survey and feedback calls run for them rather than buying another software seat. You buy campaigns that the team runs for you, and every campaign is scoped around one clear goal, quoted before it launches. For insurance agencies, that means a feedback campaign after claims or renewals can be scoped, priced, and approved before a single call goes out. The list discipline is the standout. Campaigns run only against approved, permissioned, or reviewed contact lists, and list source and consent records are checked before launch. If a bought list lacks clear permission records, it gets flagged, and in most cases declined. The company tells you plainly if the list won't support the campaign before you spend anything, which matters in a regulated industry like insurance. Compliance is handled seriously. AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, state quiet hours and calling windows are honored, and every call carries AI disclosure. Recipients can ask if the call is AI-assisted, request a human, or opt out, and opt-outs are logged and honored immediately. Reporting is just as plain: named outcomes with disposition codes, per-call notes, and routed follow-ups back into your CRM. No invented numbers, ever.
Pros
- Full campaign quote known before you approve launch, with no mid-campaign rate changes
- Strong consent and list review process, which reduces regulatory exposure
- Outcomes and follow-ups route into the CRM you already use
- Honest reporting: no invented metrics, testimonials, or ratings
- Opt-outs and DNC requests honored immediately across all campaigns
Cons
- It's a managed service, not self-serve software, so it's not a fit if you want to run calls yourself
- Clients are responsible for obtaining appropriate legal guidance before launch
- Campaign requirements vary by location, industry, and consent status, so scoping takes some upfront work
Best for: Insurance agencies and multi-location organizations that want structured survey and feedback calls run as a managed service, with strict list and consent discipline, rather than managing software or dialers in-house.
#2 SalesAR — Projects on Clutch average under $10,000; hourly rates listed at under $25/hr. Contact SalesAR for a specific quote.
SalesAR is a lead generation company specializing in contact center services, including customer surveys and market research calls. According to its Clutch.co profile, roughly 70% of its focus area is customer surveys and market research calls, with the remainder in third-party verification. The company holds a 4.8 rating from 136 reviews on Clutch, and about 85% of reviewers praised its ability to meet client needs and generate qualified leads. Reviews highlight strong communication and strategic updates, with clients describing proactive engagement and flexibility. One reviewer noted the team secured several high-quality appointments and showed a willingness to innovate and improve on existing methods. For an insurance agency that wants survey calling bundled with broader outreach work, SalesAR's survey focus is a genuine strength. Keep in mind that SalesAR positions itself primarily around lead generation and appointment setting, so survey work may sit alongside sales-oriented goals rather than being the whole engagement. Its project costs on Clutch average under $10,000, which suggests it works with smaller and mid-sized engagements.
Pros
- Strong survey and market research focus
- Highly rated on Clutch (4.8 from 136 reviews)
- Consistently praised for communication and responsiveness
- Competitive hourly rates
Cons
- Primary positioning is lead generation, so surveys may not be the core of every engagement
- 15% of reviewers noted room for improvement in delivering qualified demos
- Pricing is engagement-based, so costs vary by scope
Best for: Agencies that want survey calls combined with lead generation and appointment setting from a single outbound partner.
#3 Social Bloom — Projects on Clutch start at $5,000+; hourly rates listed at $50–$99/hr. Contact Social Bloom for a specific quote.
Social Bloom is a contact center services provider based in Olympia, Washington, and according to its Clutch.co profile, 100% of its focus area is customer surveys and market research calls. That's the deepest survey specialization on this list. The company holds a 4.8 rating from 108 reviews, with 90% of reviewers noting improvements in lead volume and conversion rates across outbound and inbound call center operations. Clients describe the team as collaborative, often operating as an extension of their own. Real-time communication via Slack and WhatsApp comes up repeatedly in reviews, which makes adjustments to survey scripts and call handling faster than the weekly-check-in model many call centers use. One client reported 35 leads and 12 meetings generated, and reviewers frequently mention adaptability and proactive communication. A few reviewers mention an initial learning curve in understanding industry-specific terms, which is worth noting if your survey scripts involve insurance-specific language like coverages, endorsements, or claims terminology. Budget for a short onboarding period to get scripts right.
Pros
- Deepest survey specialization of the competitors listed
- Strong collaborative reputation, often described as an extension of the client team
- Fast real-time communication channels
- Consistently positive review history
Cons
- Higher hourly rates than some alternatives
- Reviewers noted an initial learning curve with industry-specific terms
- Minimum project sizes may not suit very small survey campaigns
Best for: Agencies that want a survey-specialized call center partner with hands-on, real-time collaboration during campaigns.
#4 XACT — Published packages include 75 minutes at $1.10/minute ($83), 500 minutes at $0.95/minute ($475), and 5,000 minutes at $0.89/minute ($4,450). Contact XACT for survey campaign pricing.
XACT is an Orlando, Florida-based contact center provider founded in 1996, offering inbound and outbound call center services, telephonic support, and customer care. According to its Clutch.co profile, customer surveys and market research calls make up about 10% of its focus, alongside a larger B2C telemarketing practice (75%). It holds a 4.7 rating from 34 reviews, with 90% of feedback highlighting proactive problem-solving and client partnership. What makes XACT relevant for insurance agencies is its industry experience. Clutch's industry insights list Insurance among the sectors XACT has demonstrated expertise in, alongside Manufacturing, Real Estate, and Education, and reviewers note its impact in sectors requiring high service levels like insurance. Reviews describe the team as receptive and flexible, with one client praising how actively the team listens to needs and escalates customer issues without overstepping permissions. Publishes transparent per-minute answering service packages on its Clutch profile, which makes budgeting straightforward. Survey work is a smaller slice of its business, so confirm capacity and survey-specific reporting before committing a large feedback campaign.
Pros
- Nearly 30 years in operation
- Listed insurance industry experience
- Transparent published per-minute rates
- Reviewers praise flexibility and proactive issue escalation
Cons
- Surveys are a small share of its service mix
- A few reviewers suggested improvements in agent training and documentation consistency
- Per-minute answering rates are higher than survey-specialized alternatives at volume
Best for: Insurance agencies that want a long-established, US-based call center with stated insurance industry experience and transparent per-minute pricing.
#5 1840 & Company — Projects on Clutch average $10,000–$49,000; hourly rates listed at under $25/hr. Contact 1840 & Company for a quote.
1840 & Company is an Overland Park, Kansas-based staffing and contact center services firm established in 2014. According to its Clutch.co profile, customer surveys and market research calls account for about 30% of its focus area, with the balance in B2C telemarketing, staffing, and customer service outsourcing. It holds a 4.8 rating from 17 reviews, with over 90% of reviewers praising professionalism, responsiveness, and commitment to client satisfaction. Reviews consistently highlight the quality of work delivered by its staff. One client noted the ability to provide high-quality candidates despite geographical challenges, and another described the recruitment process as efficient, with quality candidates sourced quickly and able to start immediately. For an insurance agency, the practical takeaway is that 1840 & Company can staff a survey calling team as well as run one, which is useful if you're building an internal feedback capability and want outside help. Its blended model means survey calls sit within a broader staffing and outsourcing relationship. If you want a pure survey campaign partner, that breadth can be a strength or a distraction depending on your needs. Project costs on Clutch average $10,000–$49,000, so it's oriented toward larger engagements.
Pros
- Can both run campaigns and staff internal teams
- Consistently praised for work quality and responsiveness
- Competitive hourly rates
- Strong track record placing quality talent quickly
Cons
- Higher minimum project costs than smaller survey vendors
- Surveys are one part of a broader staffing-focused business
- Smaller public review base (17 reviews) than some competitors
Best for: Larger agencies that want survey calling capacity plus staffing support to build or extend a feedback team.
Feedback calls are one of the cheapest retention tools an insurance agency can deploy. A short survey call after a claim or renewal surfaces problems before they become DOI complaints, and it signals to satisfied clients that you're paying attention. If you want the calls handled end to end, with consent checks, TCPA-aware scripting, AI disclosure, and honest disposition reporting, My AI Call Center is our pick for 2026. Campaigns start at 9¢ per connected minute, the full price is quoted before launch, and the first campaign review is free. If you'd rather work with a survey-specialized call center, SalesAR and Social Bloom are strong options, and XACT brings stated insurance industry experience. Whichever route you take, start with one clear goal, a clean permissioned list, and a plan for what happens when a client says something you need to hear. Plan your first campaign review at myaicallcenter.app.
Frequently asked questions
Why do insurance agencies need survey calls instead of email surveys?
Response rates. Email surveys routinely sit in unopened inboxes, and the clients most likely to complain often don't answer them. A phone call reaches clients directly, lets you ask a follow-up question on the spot, and catches problems while you can still fix them. That matters because, per the NAIC, delays, denials, and unsatisfactory settlements are among the most common reasons consumers file complaints with their state Department of Insurance.
Are AI-powered survey calls legal for insurance agencies?
They can be, with the right safeguards. My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required before calling. State-specific quiet hours, day restrictions, and registration rules are honored, and every call carries AI disclosure so recipients can ask if the call is AI-assisted, request a human, or opt out. Because requirements vary by location, industry, and consent status, clients are responsible for obtaining appropriate legal guidance before launch.
How much do survey calling campaigns cost in 2026?
My AI Call Center starts at 9¢ per connected minute, tiered by volume, with most campaigns adding a one-time setup fee and a flat monthly management fee, all quoted before launch. There are no per-seat charges and no platform bill. Among competitors, XACT publishes per-minute answering packages from $0.89 to $1.10 per minute, Social Bloom lists hourly rates of $50–$99/hr, and SalesAR and 1840 & Company list rates under $25/hr with project minimums that vary.
What contact lists can I use for feedback calls?
Your own client and policyholder lists, provided you have consent records. My AI Call Center only runs campaigns against approved, permissioned, or reviewed lists, and it checks list source and consent records before launch. Bought lists without clear permission records are flagged and, in most cases, declined. The company tells you plainly if a list won't support the campaign before you spend anything.
What reporting do I get after a survey campaign?
My AI Call Center delivers a dispositioned contact list, outcome counts with named disposition codes (such as confirmed, qualified, opted out, and no answer), per-call notes, routed follow-up requests, and completion, opt-out, and DNC logs. Follow-ups route back into the CRM and scheduling tools you already run, so unhappy clients reach your team and happy ones can be flagged for reviews or referrals.
Can survey calls handle non-English-speaking clients?
Yes, in some cases. My AI Call Center offers multi-language outbound campaigns, with Spanish the most common. If a meaningful share of your book of business prefers another language, ask about it during the free campaign review so scripts and voice selection can be scoped correctly.
How do I choose between a managed service and a call center vendor?
It comes down to how hands-on you want to be. A managed service like My AI Call Center runs the campaign for you with fixed, quoted pricing and handles compliance and reporting. Call center vendors like SalesAR, Social Bloom, XACT, and 1840 & Company give you more direct control over agents and scripts, which suits teams that want to manage the detail themselves. Either way, start with one clear goal per campaign and a permissioned list.