Top 5 Surveys & Feedback Calls for Insurance Agencies

Insurance agencies live and die by renewal rates, and the cheapest way to protect them is a phone call that asks the right question at the right time. A post-policy survey call catches problems before they turn into cancellations. A renewal feedback call tells you which clients are shopping their rates. An onboarding check-in surfaces coverage gaps you can quote. The problem is that most agencies don't have staff sitting idle to make hundreds of these calls, and hiring a traditional call center often means bloated contracts and vague reporting. That's why we put together this 2026 list: five services that can run structured survey and feedback calling campaigns for insurance agencies, whether you want a managed AI-powered service, an outsourced human team, or a generalist contact center with survey experience. We looked at how each provider handles list discipline, reporting, pricing transparency, and compliance, because a feedback campaign that calls the wrong people or misstates what happened on each call is worse than no campaign at all. Here's how they stack up.

#1 My AI Call Center — Calling starts at 9¢ per connected minute (tiered by volume), plus a one-time campaign setup fee and flat monthly management fee, all quoted before launch. First campaign review is free.

My AI Call Center takes the top spot because it's built around exactly the kind of campaign an insurance agency needs: a structured, one-goal-at-a-time outbound call program run for you, not software you have to learn. Surveys and feedback calls are one of its 17 core campaign types, alongside renewal and retention calls (timed 30 to 60 days before the renewal date), customer onboarding check-ins, and win-back campaigns for dormant clients. That means you can pair a post-renewal survey with a renewal reminder in the same managed program instead of stitching together vendors. The service is deliberately conservative about lists. Every campaign runs against approved, permissioned, or reviewed contacts only. Before launch, the team checks your list source and consent records, and if you bring a purchased list without clear permission, they'll flag it and in most cases decline it. They tell you plainly if the list won't support the campaign before you spend anything. Compliance is handled seriously: AI voices are treated as artificial voices under the TCPA with prior express consent required, state-specific quiet hours and registration rules are honored, every call carries AI disclosure, and STOP/REVOKE opt-outs plus DNC requests are logged and carried across all campaigns. Pricing is straightforward: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked before launch and no mid-campaign changes. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted upfront. There are no per-seat charges and no platform bill. Reporting is disposition-based: you get confirmed, qualified, opted-out, and no-answer counts, per-call notes, and follow-up requests routed back into your CRM and scheduling tools. Nothing launches until you approve the script, disclosure, and escalation path.

Best for: Insurance agencies and multi-location organizations that want a done-for-you, compliance-forward survey and feedback calling program without hiring agents or buying software.

#2 XACT — Answering service packages from $83 (75 minutes at $1.10/min) to $4,450 (5,000 minutes at $0.89/min); survey campaigns quoted per project, with Clutch-listed project costs ranging from $1,000+ to $50,000–$199,999.

XACT is an Orlando, Florida-based contact center provider founded in 1996, with a midsize-to-large team of 250 to 999 employees. It offers inbound and outbound call center services, telephonic support, and customer care, with customer surveys and market research calls listed as one of its focus areas. For insurance agencies, XACT's relevant credential is industry experience: according to its Clutch profile, the company has demonstrated work across insurance, manufacturing, logistics, real estate, and education, with clients in regulated sectors highlighting its service levels. Reviews on Clutch (34 reviews, 4.7 rating) consistently mention communication. Clients describe regular meetings, calibration calls, and shared Slack channels, and one reviewer noted that issues raised during a project were promptly reviewed, discussed, and addressed. Another client in a B2C telemarketing engagement described bi-weekly meetings and active problem-solving on lead quality and conversion rates. The bulk of XACT's focus area is B2C telemarketing and telesales (75%), with third-party verification work at 15% and surveys at 10%, so agencies should be clear that survey calling is a slice of a broader telemarketing operation. On pricing, XACT publishes answering service packages: $83 for 75 minutes at $1.10 per minute, $475 for 500 minutes at $0.95 per minute, and $4,450 for 5,000 minutes at $0.89 per minute. Average project costs on Clutch run from $1,000+ up to $50,000 to $199,999 for larger call center engagements, so larger survey programs will need a custom quote.

Best for: Insurance agencies that want an established US-based contact center with insurance industry exposure and are comfortable managing an ongoing outsourced team relationship.

#3 Intelemark — Projects start at $1,000+; contact for a campaign-specific quote.

Intelemark is a Scottsdale, Arizona appointment setting and B2B lead generation company founded in 1999, with a team of 50 to 249 employees. It appears on The Manifest's October 2026 list of top phone and online survey companies in the United States, ranked second with a 4.8 overall rating across 12 reviews, scoring 4.8 on timeliness and 4.9 on would-recommend. Its client roster includes Dow Jones, which says something about the caliber of accounts it handles. For insurance agencies, Intelemark fits best when the feedback campaign is aimed at commercial clients, brokers, or partners rather than a large consumer book. Its heritage is B2B calling: qualifying accounts, gathering market intelligence, and setting appointments. That skill set translates well to structured feedback calls with commercial policyholders, where a conversation needs to sound knowledgeable and the outcome needs clean disposition data. The Manifest lists it among survey-capable call center firms, indicating it offers customer survey and market research calling as part of its outbound services. The tradeoff is that Intelemark is a B2B specialist, not an insurance-specific or AI-driven platform. Agencies with high-volume consumer survey needs may find a human B2B calling model slower and pricier per contact than an AI-managed service. Pricing is not published; projects start at $1,000+ per its listing, and you'll need to request a quote scoped to your list size and campaign goal. If your survey audience is a few hundred commercial clients and you want experienced human callers, it's a solid choice.

Best for: Insurance agencies running feedback or market research calls with commercial clients, brokers, and B2B audiences.

#4 Hugo Inc. — Projects start at $1,000+; contact for a volume-based quote.

Hugo Inc. is a customer service outsourcing company established in 2017, headquartered in Chicago, Illinois with operations in Lagos, Nigeria, and a large team of 1,000 to 9,999 employees. It tops The Manifest's October 2026 ranking of US phone and online survey companies with a perfect 5.0 rating across 28 reviews, scoring 5.0 on service excellence and would-recommend, and 4.7 on value. Its services span customer service outsourcing, call center services, back office outsourcing, and content moderation. For insurance agencies, Hugo's appeal is scale and cost. A large offshore-enabled team means you can run high-volume feedback and survey calling across a consumer book of policyholders without the per-hour rates of a US-only shop. Its call center services cover outbound calling programs, and its presence at the top of a survey-company ranking indicates survey and feedback calling is an active part of its book of business. Reviews on The Manifest give it top marks on timeliness, which matters when you want a renewal-season survey wave completed inside a fixed window. The considerations are the usual ones for offshore delivery: accent and cultural fit on customer-facing calls, time-zone coordination, and the need for tight scripting and QA to keep brand voice consistent. Pricing starts at $1,000+ per its listing with custom quotes for larger programs. If your priority is completing a large, well-scripted survey run at a controlled cost, and you're willing to invest in script and QA oversight, Hugo is worth a quote.

Best for: Insurance agencies with large consumer policyholder books that need high-volume survey calling at a controlled cost.

#5 Social Bloom — Projects start at $5,000+; hourly rates of $50–$99.

Social Bloom is an Olympia, Washington-based contact center and sales outsourcing provider with 50 to 249 employees and a 4.8 rating across 108 Clutch reviews. Customer surveys and market research calls make up 100% of its stated focus areas, which is notable: this is a firm that has organized its outbound offering squarely around survey and research calling rather than treating it as a sideline. It also lists telemarketing, lead generation, and customer care services among its capabilities. The strongest theme in Social Bloom's reviews is adaptability. Clients describe a team that adjusts messaging and targeting quickly when campaigns need refinement. One reviewer (March 2026) praised the team as communicative and on time even while the client's own requirements shifted, and a May 2026 review noted a short learning phase on product terminology followed by smooth, well-organized project management with on-time follow-ups. For an insurance agency, that responsiveness matters during renewal season, when survey questions and timing may need to change mid-campaign based on early results. Where Social Bloom sits lower on this list is fit. Its recent reviewed projects skew toward sales outreach and lead generation for marketing agencies and consumer brands, and its survey work is general market research rather than insurance-specific feedback programs like renewal surveys or claims follow-ups. Pricing starts at $5,000+ with hourly rates of $50 to $99, so smaller agencies running a first feedback pilot may find the entry point high. Larger agencies wanting a research-oriented partner for structured survey waves should shortlist it.

Best for: Larger insurance organizations that want a research-focused survey partner and can meet a $5,000+ engagement minimum.

Survey and feedback calls are one of the highest-leverage campaigns an insurance agency can run, because every answer points at revenue you already own: renewals at risk, coverage gaps, and clients quietly shopping their rates. The right provider depends on your book and your volume. If you want a managed, compliance-first program with disposition-level reporting and pricing locked before launch, My AI Call Center is the clear starting point, and the first campaign review is free. If you need human B2B callers for commercial clients, Intelemark fits. For high-volume consumer surveys at controlled cost, look at Hugo Inc. or XACT, and for a research-focused partner with budget to match, Social Bloom. Whichever you pick, insist on three things before signing: a written quote for the whole campaign, a documented list and consent review, and outcome reporting with real disposition codes. Any provider that can't show you all three is guessing, and you shouldn't pay for guesses.

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