Plastic surgery practices run on relationships that span years, not transactions that close in a day. A patient who had a facelift in 2024 is a candidate for a neck lift, an eyelid refresh, or non-surgical skin treatments in 2026, and the practice that stays in touch between visits captures that revenue while competitors wait for the patient to book on their own. The problem is that most practices are built for the consultation room, not the phone. Front desk staff are scheduling consults, checking patients in, and processing payments, which means the renewal window for injectables, skin care packages, post-surgical follow-ups, and membership programs slips past without a structured call. The American Society of Plastic Surgeons reported over 24 million cosmetic minimally-invasive procedures performed in 2024, and the practices that systematically re-engage past patients capture a disproportionate share of that recurring revenue. This guide ranks five providers that help plastic surgery practices run renewal quoting and upsell calls in 2026, from done-for-you managed calling services to field service platforms with renewal automation built in. We compared each on list discipline, compliance, pricing transparency, and how outcomes actually get back to your front desk team.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. Rather than software you implement or dialer seats you staff, you buy campaigns that the team runs for you, each with one clear goal quoted before launch. Its Renewal Quoting & Upsell Calls campaign is purpose-built for the renewal moment: campaigns typically launch 30 to 60 days before the renewal date, giving your front desk time to save wavering patients and follow up on unanswered calls before the treatment window closes. Each call confirms renewal intent, quotes the next package or treatment plan, and captures upsell interest, whether that's an injectable touch-up, a skin care bundle, or a higher-tier membership, in one structured conversation. Outcomes route back into the CRM and scheduling tools your practice already runs, with confirmed renewals, qualified upsells, and follow-up requests landing with your team the same day via live transfer for hot patients or directly in your CRM with disposition codes and per-call notes. The differentiators are structural. List discipline: My AI Call Center only runs campaigns against approved, permissioned, or reviewed lists. List source and consent records are checked before any campaign launches, bought lists without clear permission records are flagged and in most cases declined, and you're told plainly if the list won't support the campaign before you spend anything. Compliance: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure is made on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, state-specific quiet hours are respected, and DNC requests are carried into your DNC records across all campaigns. Reporting integrity: the company commits to no invented numbers. You receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, a completion and coverage report, and opt-out and DNC logs. Pricing is transparent and predictable. Calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, and the full number is known before you approve launch. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. For plastic surgery practices that also need Appointment & Event Reminders, Win-Back & Reactivation Calling for patients who lapsed, or Multi-Language Outbound Campaigns (Spanish most common), those campaigns pair naturally with renewal quoting.
Pros
- Managed service, not software: script, disclosure, opt-out handling, and escalation path are approved by you before anything launches
- Rate locked for the campaign with no per-seat charges, no platform bill, and no minimums you didn't choose
- No invented numbers: reporting reflects what actually happened, with dispositioned contact lists and completion/coverage reports
- Outcomes route into your existing CRM and scheduling tools, with live transfers for hot patients
- List discipline as a standard: you're told plainly if a list won't support the campaign, before you spend anything
Cons
- It's a managed campaign service, not a self-serve platform you log into and run yourself
- Most campaigns require a setup fee and monthly management fee in addition to per-minute calling costs
- Campaign requirements vary by location, industry, and consent status; clients are responsible for obtaining appropriate legal guidance before launch
Best for: Plastic surgery practices and multi-location medical aesthetics organizations (typically 1 to 200+ staff) that want structured renewal quoting and upsell calls run for them on approved, permissioned patient lists, without hiring callers or buying dialer software.
#2 PatientPop (by Tebra) — Contact for pricing
PatientPop, now part of Tebra, is a practice growth platform built specifically for healthcare practices including plastic surgery and medical aesthetics. According to their website, the platform combines patient acquisition, reputation management, and practice operations in a single suite, with automated patient communications designed to keep current patients engaged between visits. For renewal and upsell outreach, PatientPop offers automated appointment reminders, recall messages for patients due for follow-up treatments, and post-visit communication sequences that can be configured to promote skin care products, injectable touch-ups, or seasonal treatment packages. The platform integrates with common practice management systems and EHRs used by plastic surgery practices, and its recall functionality lets practices set time-based triggers for patients who haven't booked in a defined window, which is useful for re-engaging patients who completed a procedure 6 to 12 months ago. PatientPop's differentiator is its all-in-one positioning: rather than a standalone calling service, it bundles patient communication, online scheduling, reputation management, and recall automation into one platform. According to their website, this gives practices a single dashboard for patient engagement metrics, which can be helpful for offices that want to consolidate vendors. The platform's recall messages can be sent by text and email, and practices can customize the messaging to promote specific services or seasonal promotions. For plastic surgery practices that already use Tebra's practice management system, PatientPop's communication tools are integrated natively, which simplifies setup and reduces the risk of disconnected patient records. The limitation is that PatientPop is primarily a software platform for automated text and email communications rather than a managed calling service. Practices that need live, structured outbound phone conversations to quote renewals, walk patients through package options, or handle objections will still need to staff those calls internally or layer on a separate calling partner. Pricing is not publicly listed on their website and requires a sales consultation.
Pros
- All-in-one platform combining patient communication, reputation management, and recall automation
- Recall messages configurable for follow-up treatments and seasonal promotions
- Integrates with common practice management systems and EHRs
- Single dashboard for patient engagement metrics
- Native integration with Tebra practice management reduces setup complexity
Cons
- Primarily a software platform for automated text and email rather than a managed calling service
- Live, structured outbound phone conversations for renewal quoting still require internal staffing
- Pricing is not publicly listed and requires a sales consultation
- Renewal quoting and upsell conversations are not its core specialty; recall automation is
Best for: Plastic surgery practices already using or considering Tebra's practice management system that want automated recall and patient communication tools layered on top of their existing workflow, with internal staff handling any live renewal conversations.
#3 Boomsourcing — Contact for pricing
Boomsourcing is a U.S.-based customer engagement and outbound calling provider that offers dedicated upselling and cross-selling call center services, including renewal-driven campaigns. According to its website, upsell- and renewal-driven revenue accounts for 70 to 95% of growth in many companies, and the company positions its services around helping brands capture that revenue through TCPA-compliant, SOC 2 certified engagement strategies. Its services include upselling (encouraging customers toward premium products or upgrades), cross-selling (suggesting complementary services), 24/7 answering, and order processing. For plastic surgery practices, Boomsourcing lists healthcare as one of the industries it serves, describing tailored upselling and cross-selling strategies designed to promote additional products and services while enhancing patient satisfaction. The company also details a structured approach to renewal and cross-sell work in its published 'Renewal Acceleration Framework,' which breaks renewal and upsell campaigns into staged workflows driven by churn signals and customer data. According to their website, the framework moves through Signal (identifying churn indicators), Segment (prioritizing customers using CRM risk segmentation), Sequence (coordinating email, SMS, and live-agent outreach), and Save (measuring outcomes and continuously improving renewal performance). Its technology stack includes soundboard technology for consistent messaging, accent harmonization, conversational AI, QA automation, and generative AI chatbots, along with multilingual support in 25+ languages. Boomsourcing is a human-agent engagement center model augmented with AI tools rather than a self-serve software platform. Pricing is not published on their website; prospective clients request a free consultation and a quote based on scope. The human-agent model can increase cost per contact compared to AI-driven calling services, and the company's healthcare experience is described in general terms rather than plastic-surgery-specific terms on its website.
Pros
- TCPA-compliant and SOC 2 certified engagement approach
- Structured renewal framework with staged workflows driven by churn signals
- 24/7 availability and multilingual support in 25+ languages
- Healthcare industry experience with tailored upselling strategies
- AI-augmented tools including soundboard, conversational AI, and QA automation
Cons
- No published pricing; requires a sales consultation
- Human-agent model can increase cost per contact compared to AI-driven calling
- Healthcare experience is described generally rather than plastic-surgery-specifically on the website
- No specific HIPAA communication standards or consent-verification workflow described on the website
Best for: Plastic surgery practices that want an outsourced human-agent team handling high-touch renewal and upsell conversations at scale, with AI-augmented tools and multilingual support.
#4 Invensis — Contact for pricing
Invensis is an established outsourcing provider with more than 25 years of experience delivering subscription renewal call center services. According to their website, the company employs 6,000+ professionals across 13+ industry verticals and has served over 1,000 companies, with a reported 97% customer retention rate maintained for its clients over the years. Their subscription renewal service covers the full renewal lifecycle: receiving and addressing renewal queries across communication channels, validating customer details and subscription eligibility, sending timely reminders through email, SMS, and phone calls, offering flexible renewal options (auto-renewal, manual, and customized plans), assisting with payment transactions, and conducting post-renewal follow-ups to gather feedback. For plastic surgery practices, Invensis's differentiator is breadth and a data-driven retention approach. According to their website, their teams use CRM systems to track patient details and personalize communication, and they employ predictive analytics and machine learning to predict renewal patterns, identify churn factors, and proactively address attrition risks. They also describe proactive upsell recommendations, analyzing usage patterns to identify opportunities for presenting additional services or higher-tier plans during the renewal conversation. Their service suite extends to churn prediction and prevention, contract renewal negotiation, subscription pause and reactivation, and multi-channel renewal communication. Invensis is a human-agent outsourcing model rather than an AI calling service or software platform, which makes it a fit for practices that want dedicated renewal specialists handling complex or high-touch conversations. Pricing is not published on their website; prospective clients request a quote based on scope. The company's experience is broad across industries rather than concentrated specifically in plastic surgery or medical aesthetics, which means practices may need to provide more guidance on patient communication norms and compliance requirements specific to healthcare.
Pros
- 25+ years of experience and 6,000+ professionals across multiple verticals
- Data-driven retention strategy using predictive analytics and machine learning
- Full renewal lifecycle coverage including payment assistance and post-renewal follow-up
- Multi-channel communication across email, SMS, and phone
- Flexible renewal options including auto-renewal, manual, and customized plans
Cons
- Human-agent model can increase cost per contact compared to AI-driven calling services
- No published pricing; requires a sales consultation
- Experience is broad across industries rather than specifically concentrated in plastic surgery
- No specific HIPAA communication standards or consent-verification workflow described on the website
Best for: Plastic surgery practices that want a large-scale, human-agent outsourcing partner with broad industry experience and predictive analytics for renewal and upsell campaigns.
#5 ServiceTitan — Contact for pricing (quote-based, typically suited to larger practices)
ServiceTitan is a full field service management platform with capabilities that extend to medical practices running recurring service models, including med spas and plastic surgery practices that bundle treatments into packages or memberships. According to their website, ServiceTitan includes a membership module that tracks plan status, auto-generates renewal invoices, and prompts staff with upsell scripts inside the mobile app. For practices that run skin care memberships, injectable packages, or post-surgical maintenance programs, this membership module can be configured to flag upcoming renewals and surface upgrade offers to front desk staff during patient interactions. The platform's differentiator is depth: ServiceTitan is designed as a full operations suite covering scheduling, dispatching, invoicing, marketing, and membership management in one system. According to their website, its membership automation handles renewals 30, 60, and 90 days before a plan expires, with automated emails and SMS messages prompting renewal. Practices already running their operations on ServiceTitan can activate the membership module without adding a separate vendor. The platform's reporting on plan penetration, renewal rates, and member lifetime value gives practice managers visibility into how their membership and package programs are performing. The trade-off is complexity and cost. ServiceTitan is a significant platform investment typically suited to practices with 20+ staff or multi-location operations, and it carries a steeper learning curve than simpler patient communication tools. Pricing is quote-based and not published on their website, with implementation timelines measured in weeks. For smaller plastic surgery practices or those that primarily need outbound calling rather than a full operations overhaul, ServiceTitan may be more platform than the use case requires.
Pros
- Deep membership module with automated renewal reminders at 30, 60, and 90 days
- Mobile app upsell prompts surface offers to staff during patient interactions
- Full operations suite consolidates scheduling, invoicing, and membership management
- Strong reporting on plan penetration and member lifetime value
- Multi-location support for practices with more than one office
Cons
- Significant platform investment with quote-based pricing not publicly listed
- Steeper learning curve and implementation timeline measured in weeks
- More platform than smaller practices need if the primary use case is outbound calling
- Renewal quoting and upsell calls are a feature within a broader operations suite, not the core focus
Best for: Multi-location plastic surgery practices and med spa operations with 20+ staff already running or considering ServiceTitan as their operations platform, who want membership renewal automation built into their existing system.
Renewal quoting and upsell calls are where plastic surgery practices either protect recurring revenue or watch it walk out the door to a competitor who bothered to follow up. The five providers above cover a spectrum of approaches: My AI Call Center for practices that want a fully managed, compliance-forward calling service run on their behalf; PatientPop for practices that prefer automated recall messages tied to their existing Tebra ecosystem; Boomsourcing for practices that want a human-agent team augmented with AI tools; Invensis for practices that want a large-scale outsourcing partner with predictive analytics; and ServiceTitan for multi-location operations that want membership renewal automation built into a full platform. The right choice depends on your practice size, your existing tech stack, and whether you need live outbound calling or automated recall messages. If you want structured renewal quoting and upsell calls run for you on approved, permissioned patient lists without hiring callers or buying dialer software, start with a free campaign review at myaicallcenter.app. You'll know the full cost before you approve launch, and nothing goes live until you sign off on the script, disclosure, and escalation path.
Frequently asked questions
What is renewal quoting and upsell calling for plastic surgery practices?
Renewal quoting and upsell calling is a structured outbound calling motion that contacts existing patients 30 to 60 days before a treatment package, membership, or maintenance program renews. The call confirms whether the patient intends to continue, quotes the next term or package price, and captures interest in additional services like injectable touch-ups, skin care bundles, or upgraded membership tiers. Practices that run this motion systematically capture more recurring revenue than practices that wait for patients to book on their own, because most patients don't proactively rebook for maintenance treatments months after their last visit.
Why can't a plastic surgery practice just have its front desk make renewal calls?
Front desk teams in plastic surgery practices are typically consumed by scheduling consultations, checking patients in, processing payments, and answering phones for new patient inquiries. A structured renewal campaign that calls hundreds of patients over a few weeks is a different kind of work, one that requires dedicated calling time, consistent scripting, and disciplined follow-up on unanswered calls. Most front desk teams simply don't have the bandwidth to run a real renewal campaign alongside their daily responsibilities, which is why practices either miss the renewal window or burn out their staff trying to catch up.
What compliance rules apply to AI-powered outbound calling for plastic surgery practices?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required before calling any patient. State-specific quiet hours, day-of-week restrictions, and registration rules also apply and vary by jurisdiction. HIPAA-compliant communication standards apply when calls touch protected health information, which is common in renewal conversations about treatment plans. Reputable calling services disclose that the call is AI-assisted on every call, honor keyword opt-outs (STOP, REVOKE) immediately, and respect Do Not Call requests across all campaigns. Practices are responsible for obtaining appropriate legal guidance before launching any outbound calling program.
How does My AI Call Center handle patient lists and consent?
My AI Call Center only runs campaigns against approved, permissioned, or reviewed contact lists. Before any campaign launches, the team reviews the list source and consent records to verify that each patient has given appropriate permission to be contacted. Bought lists without clear permission records are flagged and, in most cases, declined. The company states plainly: 'We tell you plainly if the list will not support the campaign, before you spend anything.' This list discipline protects practices from TCPA risk and protects patient trust by ensuring only patients who have a relationship with the practice are contacted.
What does renewal quoting and upsell calling cost?
Pricing varies significantly across the providers in this list. My AI Call Center charges 9¢ per connected minute, tiered by volume, with most campaigns adding a one-time setup fee and a flat monthly management fee, both quoted before launch. PatientPop, Boomsourcing, Invensis, and ServiceTitan do not publish pricing on their websites and require a sales consultation. The total cost depends on call volume, campaign duration, and whether the service is fully managed or software-based. For plastic surgery practices, the more relevant comparison is cost per renewed patient or cost per upsell conversion, not just per-minute calling rates.
How are renewal call outcomes reported back to the practice?
Managed calling services like My AI Call Center deliver a named outcome report at the end of each campaign, with disposition codes for each contact (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the practice's existing CRM and scheduling tools. Hot patients (those ready to book immediately) can be transferred to the front desk live during the call. Software-based platforms like PatientPop and ServiceTitan surface renewal flags and reminders inside the platform dashboard, but the practice's own staff handles the actual patient conversation. The key difference is whether outcomes land with your team ready to act or require your team to do the follow-up work.
Can a small plastic surgery practice benefit from renewal calling, or is this only for large med spas?
Small practices benefit from renewal calling, often more than large ones, because the revenue impact of each saved patient is proportionally larger. A solo practitioner who converts 10 additional skin care package renewals per month at an average of $400 per package generates $4,000 in monthly recurring revenue that would otherwise have lapsed silently. The key is choosing a service that fits the practice's size and budget. Fully managed services like My AI Call Center are designed for practices of all sizes because there's no software to buy or staff to hire; you buy a campaign and the team runs it. Software platforms like ServiceTitan are typically a better fit for practices with 20+ staff and dedicated operations roles.