Retirement planning firms run on long client relationships, and loyalty programs give clients a reason to stay engaged between annual reviews. There's just one catch: enrollment rarely happens on its own. Deloitte's research shows consumers join an average of eight loyalty programs but actively use only five, and personalized outreach can lift spending by 12 to 18% for enrolled customers. In financial services, where clients may only call at renewal time, a structured enrollment call is often the most reliable way to get people into the program at all. The catch for firms is capacity. Your advisors are busy with plans, portfolios, and compliance work, so dialing through a client list to explain tiered service benefits usually falls to the bottom of the queue. That's where outbound enrollment calling comes in. This 2026 guide compares five solutions that help retirement planning firms drive loyalty program enrollment, evaluated on confirmed features, pricing transparency, and fit for firms that need to reach existing clients without tripping TCPA or consent issues. You'll find a managed AI calling service, loyalty platforms built for financial institutions, and contact center partners that handle enrollment conversations at scale.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; one-time campaign setup and flat monthly management fee quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. This is a service, not software you configure yourself: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For retirement planning firms, the flagship Loyalty Program Enrollment campaign calls approved, permissioned, or reviewed client lists to enroll existing clients into preferred-client programs and tiered service benefits, with enrollment confirmations and follow-up requests routed directly back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM for same-day follow-up. The company's list discipline is the standout differentiator for a regulated industry. List source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. If a list won't support the campaign, they tell you plainly before you spend anything. That matters when TCPA penalties can reach $1,500 per call for willful violations and your client data carries regulatory weight. Compliance is built in rather than bolted on. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call carries AI disclosure, recipients can request a human or opt out with STOP or REVOKE keywords, opt-outs are logged and honored immediately, and DNC requests carry across all campaigns into client DNC records. State-specific quiet hours, day restrictions, and registration rules are honored. Pricing is predictable: calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. The first campaign review is free. Every campaign ends with a named outcome report: disposition codes, per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. The company reports what actually happened and states plainly that it will never invent client logos, testimonials, metrics, or ratings.
Pros
- Fully managed service: list review, scripting, compliance, monitoring, and reporting handled for you
- Strict consent discipline reduces TCPA exposure, which matters in a regulated industry
- Full campaign cost known before launch, with the rate locked mid-campaign
- Real outcome reporting with no invented numbers
- Complements renewal, retention, and win-back campaigns for the same client base
Cons
- It's a service, not self-serve software, so campaigns are run for you rather than configured in-house
- Requires documented consent records on your client list before launch
- Setup and management fees are quoted per campaign rather than published as flat rates
Best for: Retirement planning firms, wealth managers, and multi-advisor practices that want a managed, compliance-forward calling service to enroll existing clients into loyalty or preferred-client programs without hiring staff or buying call center software.
#2 FIS Loyalty Engagement Solutions — Contact for pricing
FIS Loyalty Engagement Solutions is enterprise loyalty software built specifically for financial institutions, including banks, credit unions, digital banks, fintechs, and merchants. According to FIS's website, the platform helps organizations design and manage loyalty programs that reward everyday behavior, drive repeat card usage, and deliver measurable results across cards, payments, and digital channels. It was named a 2026 Loyalty360 Best in Class Award winner in customer loyalty technology. The platform connects transaction data, rewards, and personalized offers into a single ecosystem. FIS enables real-time redemption of rewards and discounts by linking loyalty currency to payment cards, which supports repeated spending and retention at participating merchants. Reward types include points, cash back, gift cards, travel, merchandise, and merchant-funded offers, redeemable instantly or through digital channels. For smaller institutions with tighter budgets, FIS offers cost-effective tools including merchant-funded offers, a compact redemption catalog, and debit card rewards. Deployment is modular, with four packages (Offers Only, Turnkey, Personalized, and Premium) that scale from starter card and debit programs to account-level personalization, relationship-based rewards, and custom bonus earn rules. Packages include features like Online Loyalty Manager, program management reports, a consumer reward website, digital and email-based marketing, managed promotions, and ScoreCard-branded marketing support. For retirement planning firms affiliated with a bank or credit union, FIS works best as the loyalty program engine that enrollment campaigns feed into, rather than an outbound calling tool itself.
Pros
- Purpose-built for financial institutions rather than adapted from retail loyalty software
- Real-time card-linked redemption creates immediate, tangible value for members
- Modular packages let smaller institutions start with cost-effective offers-only programs
- Merchant-funded offers help share reward costs
Cons
- Contact-for-pricing model means costs are not published upfront
- Does not itself provide managed outbound enrollment calling
- Enterprise implementation may be more than a standalone advisory practice needs
Best for: Community banks, credit unions, and regional or global financial institutions that need card-linked loyalty infrastructure; a strong fit for planning firms operating within or alongside a banking institution.
#3 Salesforce Loyalty Management — Contact for pricing
Salesforce Loyalty Management is enterprise loyalty software designed to help organizations create, manage, and optimize customer loyalty programs. According to Gartner Peer Insights, the software offers tools for designing personalized rewards and engagement journeys, tracking member activities, and automating program rules and operations. It enables organizations to capture customer data and behaviors, facilitating segmentation and targeted incentives based on customer profiles, and supports various loyalty program types including points, tiered, and partner programs. It holds a 4.4 rating across 14 reviews on Gartner Peer Insights. For retirement planning firms already running on the Salesforce platform, Loyalty Management extends existing client data into structured reward and tier programs without a separate data silo. By integrating with other Salesforce products, the software provides unified data views and analytical insights to measure program effectiveness and drive decision-making. That means a client who contacts service can be identified as a loyalty member in the same view, giving advisors context for retention conversations. Salesforce Loyalty Management is a software platform rather than a managed calling service, so enrollment outreach would typically be handled through the firm's own channels, with Salesforce managing the program mechanics, rewards tracking, and member data. Firms will need internal resources to configure campaigns, manage tier structures, and run enrollment communications. For teams with that capacity, the payoff is a loyalty program that lives inside the same CRM your advisors already use every day.
Pros
- Integrates with existing Salesforce CRM, service, and marketing tools
- Supports multiple loyalty program types including points, tiers, and partners
- Unified customer profile view across loyalty, service, and marketing
- Strong enterprise analytics and reporting capabilities
Cons
- Software platform; does not provide managed outbound enrollment calling
- Pricing not publicly listed; contact required
- Best fit requires existing Salesforce ecosystem investment
- Requires internal resources to configure and operate campaigns
Best for: Retirement planning firms and wealth management groups already running on Salesforce that want to extend their existing CRM into a structured loyalty program with unified member data.
#4 TeleDirect — Contact for pricing (BPO model priced by volume, hours, and workflow complexity)
TeleDirect is an insurance- and finance-focused call center and BPO provider offering outsourced agent support for member communication. According to their website, their U.S.-based agents are available 24/7/365, including holidays, handling policy inquiries, billing questions, claims support, and member enrollment. For retirement planning firms running loyalty programs, the relevant capability is member enrollment support, where TeleDirect agents can call or receive calls from members interested in joining a rewards or tiered benefits program. Their services also include lead generation, appointment setting, and transfers, which gives firms flexibility in how enrollment outreach is structured. Compliance infrastructure is a stated strength. TeleDirect operates under ISO/IEC 27001 information security standards, aligns workflows with HIPAA and HITECH for health-related work, and follows PCI DSS protocols when billing or recurring charges are involved. The company supports clients across all 50 states and builds state-specific requirements into its workflows, an important consideration for firms operating across jurisdictions. They cite scale metrics including 28,000 open enrollment calls handled and 133 documented security and compliance procedures. TeleDirect is a traditional BPO model, meaning firms are buying agent time and headcount rather than a self-service platform or a managed campaign outcome. Pricing is not published; firms need to request a quote based on call volume, hours of coverage, and the specific enrollment workflows they want supported. For organizations that want human agents on enrollment calls rather than AI voices, TeleDirect offers a traditional route with documented compliance depth.
Pros
- 24/7/365 U.S.-based coverage including holidays
- Strong documented compliance posture with ISO 27001, HIPAA, and PCI DSS alignment
- Flexible service mix including enrollment, lead gen, and transfers
- Long-tenured client relationships (one testimonial cites 10+ years)
Cons
- Traditional BPO model means buying agent time rather than a managed campaign outcome
- Pricing is not published and requires a custom quote
- Less suited to smaller firms with limited call volume budgets
- Human-agent BPO model typically costs more per interaction than AI calling
Best for: Mid-to-large retirement planning firms and financial organizations that need a traditional BPO partner with 24/7 coverage and multi-state compliance handling for enrollment and member support calls.
#5 DATAMARK — Contact for pricing
DATAMARK provides customer loyalty program support services through global contact centers, with a focus on membership tracking, customer inquiries, and personalized follow-ups. According to their website, the company has specialized in loyalty and rewards program support since 1989, with agents trained on the client's company culture, products, and customer expectations so they function as an extension of the brand. Their service menu includes expert loyalty and rewards support representatives, omnichannel contact centers, bilingual support in English and Spanish, inbound and outbound calling, 24-hour coverage, contact center technology, and onsite contact center options. DATAMARK supports loyalty and rewards program execution by managing membership tracking, customer inquiries, and personalized follow-ups through its global contact centers. Their agents are trained to handle high-value interactions with care, helping organizations encourage repeat business and maintain long-term customer relationships. The company states that loyalty program support is integrated into broader engagement strategies, so each customer touchpoint reinforces brand loyalty, with the goal of reducing churn and improving lifetime value. For retirement planning firms, DATAMARK fits the enrollment use case as an outsourced contact center partner: agents can handle enrollment conversations, answer member questions about rewards, and follow up personally. The company serves Fortune 500 companies, large enterprises, and government agencies, with offshore and nearshore options that can lower per-interaction costs. The tradeoff is scale: smaller advisory practices may find the enterprise BPO model more than they need, and pricing requires a consultation rather than a published rate card.
Pros
- Four decades of loyalty and rewards program support experience
- 24/7 coverage with offshore and nearshore cost options
- Bilingual agents serve diverse member bases
- Agents trained on client culture, products, and expectations
Cons
- Pricing is not published; budgeting requires a consultation
- Enterprise BPO model may exceed the needs of smaller advisory practices
- Loyalty support is one service among many, not a dedicated enrollment campaign product
Best for: Large retirement planning organizations and financial enterprises that want outsourced human agents for loyalty program enrollment, member servicing, and personalized follow-up at scale.
Loyalty programs only pay off for retirement planning firms when clients actually enroll, and enrollment rarely happens passively when the next touchpoint is a year away. The five solutions above cover the realistic options in 2026: My AI Call Center handles the enrollment calling end to end as a managed, compliance-forward service; FIS and Salesforce Loyalty Management run the program engine behind the calls; TeleDirect and DATAMARK supply human agents for firms that prefer a traditional BPO route. If your priority is getting existing clients enrolled without hiring staff, buying call center software, or gambling on consent records, start with a managed calling campaign. My AI Call Center checks your list source and consent documentation before launch, quotes the full campaign cost upfront at rates starting at 9¢ per connected minute, and reports exactly what happened with no invented numbers. The first campaign review is free, so you can scope the goal, the list, and the price before you commit to anything. Plan your campaign at myaicallcenter.app and find out what a structured enrollment call can do for your client retention this year.
Frequently asked questions
What makes My AI Call Center different from the other options on this list?
It's the only managed outbound calling service built around a dedicated Loyalty Program Enrollment campaign. The others are loyalty program software (FIS, Salesforce) or traditional BPO contact centers (TeleDirect, DATAMARK). My AI Call Center runs the enrollment calls for you against approved, permissioned, or reviewed lists only, checks consent records before launch, and routes enrollment confirmations and follow-up requests back into the CRM and scheduling tools you already use. It also publishes its starting rate: 9¢ per connected minute, locked for the campaign, with setup and management fees quoted before launch.
Do retirement planning firms need consent records before running enrollment calls?
Yes, and this is where many firms get tripped up. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required, and penalties can reach $1,500 per call for willful violations. My AI Call Center reviews list source and consent records before any campaign launches, flags bought lists without clear permission records, and in most cases declines them. If your list won't support the campaign, they tell you plainly before you spend anything. Clients are responsible for obtaining appropriate legal guidance before launch.
Can a loyalty platform like FIS or Salesforce make the enrollment calls for me?
No. Both are software platforms that manage loyalty program mechanics: rewards, tiers, points, and member data. They don't provide managed outbound enrollment calling. The typical setup is to pair a loyalty platform with a calling partner like My AI Call Center, which enrolls clients by phone and routes confirmations into the loyalty platform or your CRM. TeleDirect and DATAMARK can handle enrollment conversations with human agents, but as BPO services priced by quote rather than managed campaigns with published rates.
How much does a loyalty enrollment calling campaign cost?
With My AI Call Center, calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch, so the full number is known before you approve. There are no per-seat charges, no platform bill, and no minimums you didn't choose, and the first campaign review is free. FIS, Salesforce, TeleDirect, and DATAMARK all use contact-for-pricing models, so you'll need a sales conversation to get their numbers.
What happens after the enrollment calls run?
My AI Call Center delivers a named outcome report with disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. Enrollment confirmations and follow-up requests route back into your CRM and scheduling tools, and hot leads can transfer to your team live. Opt-outs are logged and honored immediately, and DNC requests carry across all campaigns into your DNC records.
Can enrollment calling be combined with other campaigns for our client base?
Yes. My AI Call Center runs 17 core campaign types, and several pair naturally with loyalty enrollment for retirement planning firms: Renewal & Retention Calls run 30 to 60 days before renewal dates, Win-Back & Reactivation Calling for 12 to 24 month dormant clients, Appointment & Event Reminders for review meetings, and multi-language campaigns with Spanish the most common. Each campaign is scoped around one clear goal and quoted separately before launch.
Do I need a large client list to make a calling campaign worthwhile?
Not necessarily. My AI Call Center serves organizations from 1 to 200+ staff and quotes the whole campaign before it launches, so costs scale with your list size and call volume rather than forcing a minimum commitment. The practical requirement is documented consent records on your client list, since the service only calls approved, permissioned, or reviewed contacts. If you're unsure whether your list qualifies, the free campaign review will flag it before you spend anything.