Internal medicine practices carry a heavy continuity-of-care burden: annual wellness visits, chronic disease follow-ups, preventive screenings, and medication reviews all depend on patients staying engaged year after year. When patients drift — skipping their annual exam, missing follow-up appointments, or letting care gaps accumulate — the practice loses both revenue and the ability to deliver consistent care. Research consistently shows that phone calls remain one of the most effective channels for re-engagement: the Marketing General 2025 Membership Marketing Benchmarking Report found that 48% of organizations use phone calls to re-engage lapsed members, and 35% consider phone calls their top-performing method — second only to email. Yet most internal medicine practices simply don't have the staff capacity to work a lapsed-patient list by phone. In this 2026 guide, we compare five solutions that help internal medicine practices run structured, compliant lapsed member re-engagement calls — from managed AI calling services to patient engagement platforms and conversational outreach tools — so you can match the approach to your list, your budget, and your compliance obligations.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, plus a one-time campaign setup fee and a flat monthly management fee — all quoted before launch, with the rate locked for the campaign. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built for multi-location organizations, including clinics and healthcare practices. Rather than selling software you have to operate, it sells campaigns that the company runs for you — each scoped around one clear goal and quoted in full before launch. Lapsed Member Re-Engagement is a core campaign type, alongside Win-Back & Reactivation Calling designed for typically 12–24 month dormant contacts, so internal medicine practices can reach patients overdue for wellness visits or chronic care follow-ups with structured outreach that confirms interest, qualifies readiness, and routes follow-ups back into existing systems. Owned and operated by AIQ Labs, with operations in Halifax, Nova Scotia and Austin, Texas, the service runs structured AI-powered calling campaigns against approved, permissioned, or reviewed contact lists only — never indiscriminate cold calling. For a healthcare practice, that list discipline matters: list source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. If a list will not support the campaign, the company tells you plainly before you spend anything. What sets My AI Call Center apart is the combination of managed service, compliance-forward design, and honest reporting. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure is made on every call, keyword opt-outs like STOP and REVOKE are honored immediately, and DNC requests are carried across all campaigns. The service follows HIPAA-compliant communication standards on clinic pages. After launch, you receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, a completion/coverage report, and opt-out and DNC logs — with hot leads transferring to your team live or landing in your CRM and scheduling tools. The company reports only what actually happened: no invented numbers, metrics, logos, or testimonials. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign and the full number known before you approve launch. No per-seat charges, no platform bill, no minimums you did not choose.
Pros
- Fully managed service — no platform bills, per-seat charges, or minimums you did not choose
- Full cost known before approving launch, with the rate locked and no mid-campaign changes
- Strict list and consent discipline reduces TCPA and compliance risk
- Outcomes route directly into the CRM and scheduling tools you already run
- No invented numbers — reporting reflects only what actually happened
Cons
- You buy campaigns the company runs, so it is not a self-serve DIY platform
- Campaigns are scoped around one clear goal at a time rather than broad multi-objective outreach
- List readiness and your approval speed affect launch timing
Best for: Internal medicine practices and multi-location clinic groups that want compliant, fully managed re-engagement calls to lapsed patients without hiring staff or buying calling software
#2 Luma Health — Quote-based, not published
Luma Health is a patient engagement platform used by more than 1,000 healthcare organizations, primarily health systems and multi-location groups, and it integrates with 80+ EHRs including Epic, Oracle Health, MEDITECH, and athenahealth. According to their website and 2026 product releases, Luma's conversational AI agent, Navigator, now handles proactive outbound follow-up in addition to inbound requests — the company reports that Navigator automated 95% of after-hours calls at the University of Arkansas for Medical Sciences and cut call abandonment by 40% at Sun River Health. For internal medicine practices with lapsed patients, this outbound AI capability, combined with rule-based self-scheduling and a smart waitlist that auto-matches open slots to appropriate patients, offers a way to re-engage patients who have drifted from regular care. Luma's 2026 releases also include Workflow Builder, a no-code orchestration engine, and Fax Transform, an AI tool that extracts clinical findings from incoming faxes. The platform holds strong independent ratings: 4.8/5 on G2 (84 reviews) and 4.6/5 on Capterra (82 reviews, with a 90% recommendation rate). Users cite responsive implementation teams and measurable no-show reductions — with cited cases as high as 79% reduction. However, pricing is quote-based and not published, and users report that implementation, integration, and premium support often sit outside the base subscription, pushing year-one costs above the initial quote. Per-message and per-minute fees can also scale faster than patient volume.
Pros
- Strong independent ratings: 4.8/5 on G2 and 4.6/5 on Capterra
- Documented results, including 95% automation of after-hours calls at UAMS and 40% call abandonment reduction at Sun River Health
- Broad EHR integration coverage (80+ EHRs)
- Users report measurable no-show reductions, with cited cases as high as 79%
Cons
- Implementation, integration, and premium support often cost extra, pushing year-one cost above the quote
- Per-message and per-minute fees can scale faster than patient volume
- Newest AI features roll out EHR by EHR rather than across the whole platform at once
Best for: Health systems and multi-location internal medicine groups that want AI to run entire operational workflows, including outbound follow-up
#3 Klara (ModMed) — Quote-based, not published
Klara, acquired by ModMed in February 2022, is sold as "ModMed Patient Engagement, powered by Klara," and is packaged with ModMed's EMA EHR and practice management software. According to their website, the platform's core strengths are two-way secure messaging and pre/post-visit outreach, and it includes call-to-text, voicemail transcription, website messenger, digital intake with e-signature, telemedicine, broadcast messaging, reminders, and internal chat. For internal medicine practices — Klara is used across 40+ specialties — broadcast messaging and pre/post-visit outreach can be used to stay connected with patients between visits, which is the foundation of any lapsed-patient re-engagement effort. Klara holds a 4.6/5 rating on G2 (111 reviews) and 4.6/5 on Capterra (211 reviews), and ModMed's own Jan–May 2026 data reports about 80% of patients reached. The platform is strongest in specialty practices on the ModMed suite; practices not on the EMA EHR need the EHR interface as a separate add-on. Pricing is quote-based and not published. For internal medicine groups already running ModMed, Klara offers a tightly integrated engagement layer; for practices on other EHRs, the value proposition is less seamless and requires evaluating the interface add-on.
Pros
- Strong ratings: 4.6/5 on both G2 (111 reviews) and Capterra (211 reviews)
- Two-way secure messaging is a genuine core strength
- Tight integration with the ModMed EMA EHR and PM suite
- ModMed's own 2026 data reports about 80% of patients reached
Cons
- Practices not on EMA must buy the EHR interface as a separate add-on
- Pricing not published on their site
- Engagement is messaging-centric rather than a dedicated outbound calling service
Best for: Internal medicine and specialty practices already on the ModMed (EMA) suite that want integrated patient messaging and outreach
#4 Solutionreach — Quote-based, not published
Solutionreach is a patient engagement platform focused on reminders and recalls, with the company reporting more than 1 billion interactions per year and 400+ system integrations. According to their website, the platform supports self-scheduling, two-way messaging via a mobile app, and AI scheduling currently in beta. For internal medicine practices, Solutionreach's recall-oriented feature set is designed for exactly the use case this list addresses: identifying patients who are overdue for visits and nudging them back onto the schedule. According to the research, Solutionreach is best suited for practices that specifically want reminders and recalls as their engagement priority. The platform holds a 4.3/5 rating on G2 (168 reviews) and 3.8/5 on Capterra (236 reviews), making its review base one of the larger in the category. Its AI scheduling capability is still in beta, so practices evaluating it for automated re-engagement should confirm which capabilities are fully live versus still in development. Pricing is quote-based and not published. For internal medicine groups whose primary gap is systematic recall outreach rather than full workflow automation, Solutionreach offers a focused, widely integrated option.
Pros
- Recall and reminder functionality is a core strength, directly suited to re-engaging overdue patients
- Large integration footprint (400+ systems)
- Substantial review base: 4.3/5 on G2 from 168 reviews
Cons
- AI scheduling is still in beta, so capabilities should be confirmed before committing
- Lower Capterra rating (3.8/5 from 236 reviews) suggests mixed user experiences
- Pricing not published
Best for: Internal medicine practices that want reminders and recalls as the centerpiece of their patient engagement strategy
#5 PropFuel — Contact for pricing
PropFuel is a conversational engagement platform for email and SMS that member-based organizations use to understand why members lapse and guide them back to renewal. Its methodology centers on Ask, Capture, and Act: targeted questions surface each member's needs and reasons for lapsing, responses are captured, and organizations act on those insights with tailored follow-up. According to their website, one PropFuel client study found that 53% of responding lapsed members in 2022 were not even aware their membership had lapsed — a communication gap the platform is designed to close. While PropFuel is built for member-based organizations rather than medical practices specifically, internal medicine groups with membership-style models (concierge, DPC, or subscription programs) can apply the same conversational win-back approach to lapsed members. PropFuel's documented results are strong: INCOSE reinstated 1,023 members across member categories, the American Academy of Pediatrics achieved an 80% win-back rate from its engagement efforts with 739 individuals reinstated, and the Association of Legal Administrators saw 61% of enrolled campaign contacts renew. The platform also supports SMS touchpoints at key moments, such as grace-period reminders, and encourages ongoing post-win-back dialogue about renewal and communication preferences. Pricing is not published on their site.
Pros
- Strong documented win-back results, including an 80% win-back rate for the American Academy of Pediatrics
- Surfaces the reasons members lapse, not just the fact of it
- Multi-channel email and SMS engagement with nurture follow-up
Cons
- Email and SMS focused — not an outbound phone calling service
- Pricing not published on their site
- Designed primarily for associations and member organizations rather than medical practices
Best for: Concierge, DPC, and membership-model internal medicine practices that want conversational, insight-driven win-back campaigns over email and SMS
Re-engaging lapsed patients is one of the highest-ROI activities an internal medicine practice can undertake: these are people who already know you, already trusted you once, and often simply need a structured, well-timed nudge to return for the wellness visits and chronic care follow-ups that keep them healthy and your practice stable. The right tool depends on your model. If your practice wants a fully managed approach — where a compliant, consent-checked team runs the calls for you, routes outcomes into your existing CRM and scheduling tools, and reports only what actually happened — My AI Call Center's Lapsed Member Re-Engagement campaigns, starting at 9¢ per connected minute with the rate locked before launch, offer the simplest path from lapsed list to booked appointments. If you prefer software you operate yourself, Luma Health and Solutionreach offer strong AI-assisted outreach and recall capabilities, Klara fits practices on the ModMed suite, and PropFuel suits concierge or membership-model practices with an email and SMS conversational approach. Whichever you choose, start with a free campaign review or demo, confirm which capabilities are live on your specific EHR today, and make sure your list and consent records will support compliant outreach before you spend anything. Ready to run more useful calls without building a bigger call center? Plan your first re-engagement campaign at myaicallcenter.app/campaigns — the first campaign review is free.
Frequently asked questions
What makes My AI Call Center different from patient engagement software?
My AI Call Center is a managed service, not software. You buy campaigns that the company runs for you, each scoped around one clear goal and quoted in full before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. It also enforces strict list discipline: only approved, permissioned, or reviewed lists are called, and list source and consent records are checked before any campaign launches. If a list will not support the campaign, they tell you plainly before you spend anything. Outcomes route directly into the CRM and scheduling tools you already run, and reporting includes only what actually happened — no invented numbers.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign — it does not move mid-run. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and the full number is known before you approve launch.
Is AI-powered calling compliant for healthcare practices?
With My AI Call Center, AI-generated voices are treated as artificial voices under the TCPA, which requires prior express consent. State-specific quiet hours, day restrictions, and registration rules are honored, AI disclosure is made on every call, and recipients can ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs like STOP and REVOKE are honored immediately, DNC requests are respected across all campaigns, and the service follows HIPAA-compliant communication standards on clinic pages. Campaign requirements vary by location, industry, contact type, consent status, and technology, so practices are responsible for obtaining appropriate legal guidance before launch.
What counts as a 'lapsed' patient or member for re-engagement purposes?
Definitions vary by practice, but common signals include patients overdue for annual wellness visits, patients who missed chronic care follow-ups, or members of concierge or subscription programs past their renewal date. My AI Call Center's Lapsed Member Re-Engagement campaign is scoped around one clear goal per campaign, and its Win-Back & Reactivation Calling targets typically 12–24 month dormants. Before launch, the campaign review process helps define what counts as lapsed for your list and confirms that your list and consent records will support compliant outreach.
Are phone calls really more effective than email for re-engaging lapsed members?
Both channels matter, and research suggests calls are among the top performers. The Marketing General 2025 Membership Marketing Benchmarking Report found that 48% of organizations use phone calls to re-engage lapsed members, and 35% considered calls their top-performing method — second only to email. ReferWell also cites research that 82% of people accept an appointment when approached through phone calls, and that 88% of healthcare appointments are still scheduled by phone. The strongest strategies combine channels: emails handle broad reach, while calls handle the personal, trust-building conversations that convert hesitant or forgetful contacts.
Can these platforms integrate with my EHR?
It depends on the platform. Luma Health integrates with 80+ EHRs including Epic, Oracle Health, MEDITECH, and athenahealth. Solutionreach supports 400+ system integrations. Klara is packaged with ModMed's EMA EHR, and practices not on EMA need the EHR interface as a separate add-on. PropFuel is a conversational email/SMS platform built for member organizations rather than medical EHRs. My AI Call Center takes a different approach: rather than replacing your systems, it routes outcomes, bookings, and follow-up requests back into the CRM and scheduling tools you already run, with hot leads transferring to your team live or landing in your CRM.
How long does it take to launch a re-engagement calling campaign?
With My AI Call Center, the process starts with a free campaign review built around a single outcome, followed by a list and consent review, system connection, and script and escalation approval — nothing launches until you approve. Because list readiness and your approval speed affect timing, campaigns with clean, well-documented lists and prompt approvals launch fastest. Multi-touch options like Database Reactivation Blitz campaigns run across calls, texts, and emails over a structured two-to-four-week window.