Staffing agencies live and die by relationships. When a client's new hire shows up late or a temp worker never gets a callback, you often hear about it weeks later, after the damage is done. Survey and feedback calls fix that timing problem. They reach clients, placed workers, and candidates right after an interaction, while the experience is still fresh, and turn the answers into something you can act on. The catch is that running these calls well takes real discipline: approved contact lists, proper consent records, tight calling windows, and clean outcome reporting. In 2026 the market gives you two broad paths. You can hire a managed calling service that runs the campaign for you, or you can use a survey platform that collects feedback through kiosks, SMS, email, and web. Below we compare four options that staffing agencies actually use, starting with our Editor's Choice for teams that want outbound phone surveys handled end to end.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges and no platform bill. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia with an operating base in Austin, Texas. The pitch is simple: you buy campaigns that they run for you, each built around one clear goal and quoted before launch. For staffing agencies, that means you can run structured survey and feedback calls to clients, placed workers, and candidates without hiring a call center team or buying software seats. Their Surveys & Feedback campaign type sits alongside 16 other core campaign types, including recruitment and screening calls and customer onboarding check-ins, so feedback collection fits into a broader outreach program. What sets them apart is list discipline. They only call approved, permissioned, or reviewed lists, and they check list source and consent records before any campaign launches. Bought lists without clear permission records get flagged, and in most cases declined. They tell you plainly if the list will not support the campaign before you spend anything. Compliance is built into every call: AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required, AI disclosure happens on every call, and opt-outs via STOP or REVOKE are logged and honored immediately across all campaigns. After the campaign, you get a named outcome report with disposition codes, per-call notes, routed follow-ups, and opt-out and DNC logs. No invented numbers, no inflated metrics.
Pros
- Managed service model: you approve the script and list, they run the campaign
- Full campaign cost is known before you approve launch, with no mid-campaign rate changes
- Strong compliance posture, including AI disclosure and opt-out handling on every call
- Deliverables include dispositioned contact lists, outcome counts, and routed follow-ups, not just raw data
Cons
- It is a service, not self-serve software, so you cannot launch campaigns yourself on demand
- Requires you to bring an approved, permissioned contact list
- Clients are responsible for obtaining appropriate legal guidance before launch
Best for: Staffing agencies and multi-location organizations that want outbound survey and feedback calls run as a managed service, with strict list and consent discipline, rather than buying and operating survey software themselves.
#2 TeleDirect — Contact for pricing
TeleDirect is a call center services provider that offers dedicated customer survey and feedback services, including outbound survey calls handled by trained live agents. According to their website, their approach centers on capturing feedback the moment an interaction ends, when details and emotions are still clear, which they argue makes the data more usable for coaching, quality control, and retention. Their services include live agents, inbound and outbound calling, callbacks and reminders, and a "Quick & Easy Feedback" system that can send a survey notification as soon as a transaction is complete. For staffing agencies, the live agent angle matters: a trained person on the line can detect tone and adapt, which tends to produce richer feedback than an automated form. TeleDirect also emphasizes security, stating that their customer feedback surveys meet ISO standards and satisfy current HIPAA requirements, and that their survey tools are compatible with platforms used in healthcare and insurance. Beyond phone surveys, they support email, SMS, and in-app survey channels, and they position themselves as able to design a custom survey solution for a specific retention or service-delivery goal. One healthcare client example on their site describes a 5% retention improvement attributed to outbound survey insights. For agencies that want human-conducted survey calls with professional active listening, this is a credible, established option.
Pros
- Live agents can detect tone and adapt during survey calls
- Feedback delivered to you as soon as it is received, supporting fast decisions
- Strong stated security standards, relevant for healthcare staffing
- Multiple survey channels beyond phone
Cons
- Live agent survey programs are typically more expensive than automated alternatives
- Pricing is not published, so budgeting requires a sales conversation
- It is a service engagement, so turnaround depends on their agent capacity
Best for: Staffing agencies that want human live agents conducting feedback calls and need healthcare-grade security standards for sensitive placement conversations.
#3 Zonka Feedback — Custom pricing; contact sales. Free trial available.
Zonka Feedback is an omnichannel survey and feedback platform that collects responses across email, SMS, WhatsApp, web, kiosks, and in-app channels. It appears repeatedly in 2026 tool roundups as a strong pick for teams that want collection and AI analysis in one platform. According to comparative reviews, every open-text response gets automatic AI theme and sentiment analysis, so you do not need a separate analytics tool or manual tagging. Responses map to entities like location, agent, and product, which means a score drop shows up alongside what is driving it. For a staffing agency with multiple branches, that per-location and per-agent breakdown is genuinely useful: you can see which office or recruiter is generating negative placement feedback and act on it. Zonka supports CSAT, NPS, and CES formats, multilingual surveys for diverse workforces, real-time alerts and escalation workflows when a customer leaves negative feedback, and a centralized inbox with case assignment to close the loop. It integrates with Salesforce, HubSpot, and Zendesk, among 20+ integrations. Capterra ratings cited in 2026 roundups put it at 4.7 out of 5 with over 100 reviews. The tradeoff, per reviewers, is that collection is pre-scripted: it does not conduct adaptive follow-up conversations the way an AI interviewer would, and entry plans may cost more than some teams expect.
Pros
- Collection and AI analysis in one platform, no separate analytics tool needed
- Per-location and per-agent reporting fits multi-branch staffing operations
- Strong integration ecosystem with common CRMs and help desks
- Highly rated by users (4.7/5 on Capterra per 2026 roundups)
Cons
- Pre-scripted surveys, with no adaptive follow-up on vague answers
- Custom pricing means you cannot self-serve a budget number
- Some reviewers note entry plans could be cheaper
Best for: Staffing agencies with multiple branch locations that want survey collection plus built-in AI analysis and per-location reporting in a single platform.
#4 SurveyMonkey — Paid plans start around $25-$39 per user per month; limited free tier (about 25 responses per month).
SurveyMonkey is the general-purpose survey platform most teams already know, and it remains a common starting point for staffing agencies that want structured feedback without a big procurement process. According to 2026 comparison data, paid plans start around $25 to $39 per user per month, with a limited free tier capped at about 25 responses per month. The platform offers 250+ pre-built templates covering NPS, CSAT, CES, onboarding feedback, and product reviews, along with an AI survey builder. Survey logic and personalization let you branch questions based on previous answers, which helps when you want different follow-ups for clients versus placed workers. Surveys can be deployed via email, web pop-ups, chatbots, or QR codes, and real-time dashboards visualize responses through charts, filters, and cross-tabs with easy exports for stakeholders. Basic sentiment insights and open-text response tagging are available using keyword mapping, though reviewers consistently note the analysis is lighter than dedicated AI feedback tools. For a staffing agency, SurveyMonkey works well for periodic relationship surveys to clients and candidate experience pulses after placements. The honest limitation is reach: industry benchmarks cited in 2026 put email survey response rates at roughly 10 to 30%, and as low as 5 to 10% for cold lists, so phone-based feedback collection will usually get you more voices from a placement roster.
Pros
- Fast to deploy with a huge template library
- Affordable entry point compared to enterprise CX platforms
- Branching logic supports different question paths for different audiences
- Easy exports for internal reporting
Cons
- Free tier caps at roughly 25 responses per month
- Analysis is basic compared to AI-native feedback tools
- Email survey response rates typically run 10-30%, lower on cold lists
- No outbound calling capability, so phone feedback requires a separate provider
Best for: Staffing agencies that want a fast, familiar, self-serve survey tool for periodic client and candidate feedback without a services engagement.
Picking a survey and feedback solution for your staffing agency comes down to how you want the calls made. If you want outbound phone surveys to clients, placed workers, and candidates run for you, with consent-checked lists, AI disclosure on every call, and outcome reports that route follow-ups straight back into your CRM, My AI Call Center is our Editor's Choice for 2026. Campaigns start at 9¢ per connected minute, the full cost is quoted before you approve launch, and the first campaign review is free. If you need live human agents on sensitive feedback calls, TeleDirect is a strong fit. If you want omnichannel collection with built-in AI analysis across branches, look at Zonka Feedback. And if you just need quick periodic pulses, SurveyMonkey gets you there fastest. Whatever you pick, act on what you hear. Feedback that sits in a dashboard changes nothing. Ready to hear what your clients and placements actually think? Plan your first campaign at myaicallcenter.app and get a full quote before anything launches.
Frequently asked questions
Why are survey calls better than email surveys for staffing agencies?
Phone surveys reach people email often misses. Industry benchmarks cited in 2026 put email survey response rates at roughly 10-30%, and as low as 5-10% for cold or external lists. For staffing agencies, that matters because your most valuable feedback often comes from busy hiring managers and placed workers who ignore email. A short, well-timed call right after a placement or assignment start captures the experience while it is fresh, and a managed service can work through your roster systematically rather than waiting for whoever happens to reply.
What makes My AI Call Center different from other survey providers?
Three things. First, it is a managed service: you buy campaigns that they run for you, each with one clear goal, quoted before launch, rather than buying software and staffing it yourself. Second, list discipline: they only call approved, permissioned, or reviewed lists, and they check consent records before launch, declining lists that will not support the campaign before you spend anything. Third, compliance: AI disclosure on every call, TCPA-aligned consent requirements for AI voices, immediate opt-out handling, and DNC requests carried across all campaigns. Deliverables include dispositioned contact lists, outcome counts, routed follow-ups, and opt-out logs, with no invented metrics.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, and the rate is locked for the campaign so it does not move mid-run. Most campaigns also include a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and you know the full number before approving launch.
Is calling placed workers and clients with AI voices legal?
It can be, with the right consent and process. My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required before calling. They honor state-specific quiet hours, day restrictions, and registration rules, provide AI disclosure on every call (recipients can ask if the call is AI-assisted, request a human, or opt out), and respect STOP and REVOKE keyword opt-outs immediately. Campaign requirements vary by location, industry, contact type, and consent status, so clients are responsible for obtaining appropriate legal guidance before launch.
What kind of feedback should a staffing agency collect by phone?
The highest-value surveys are transactional and timed to a specific moment: client satisfaction after a placement starts, candidate experience after an interview or onboarding, assignment quality checks mid-assignment, and end-of-assignment reviews. Keep it short. Best-practice guidance from contact center research recommends fewer than five questions, a mix of rating scales and one open-ended question, and asking while the experience is still fresh. Ask about the process, not just the recruiter, so you learn whether placements, communication, and speed of service are working.
Can I use these tools if I have multiple branch offices?
Yes. Zonka Feedback maps responses to locations and agents, so a multi-branch agency can see which office is driving negative feedback. My AI Call Center targets multi-location organizations and can run feedback campaigns per branch or across the whole roster, with outcomes routed back into the CRM and scheduling tools you already use. SurveyMonkey supports segmentation through filters and cross-tabs, though you will need to build that reporting structure yourself.
How do I get started with My AI Call Center?
Start with the goal: what do you need the call to accomplish? Their "Plan My Campaign" process captures your goal, list volume and relationship, consent records, and any regulated-area flags, with uncertain answers triggering a manual review. From there you go through list and consent review, connect your systems, approve the script, disclosure, opt-out handling, and escalation path, and only then launch. Nothing runs until you approve it, and you get a full quote before spending anything. You can reach them at [email protected] or start at myaicallcenter.app.