Top 4 Loyalty Program Enrollment Calls Solutions for Resort/All-Inclusive Properties

Resorts and all-inclusive properties live on repeat guests. A guest who books direct, joins your loyalty or membership program, and comes back twice a year is worth far more than one who books through an OTA and never returns. The problem is that enrollment rarely happens on its own. Guests are on vacation, they're not checking email, and a signup link in a post-stay newsletter is easy to miss. That's why structured outbound enrollment calls, run against your approved guest lists, have become one of the highest-leverage campaigns a resort marketing team can run. In this 2026 guide, we compare four solutions that help resort and all-inclusive properties drive loyalty program enrollment, from a managed AI calling service to travel loyalty providers and hotel loyalty specialists. We've evaluated each on real features, pricing transparency, and fit for resort operations, so you can match the right tool to your guest list, consent posture, and budget.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; one-time campaign setup and flat monthly management fee quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. You don't buy software you configure yourself. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For resorts and all-inclusive properties, the Loyalty Program Enrollment campaign calls approved, permissioned, or reviewed guest lists to invite past guests into your membership program, tiered rewards clubs, and repeat-guest benefits, with enrollment confirmations and follow-up requests routed directly back into the CRM and scheduling tools you already run. Hot leads can transfer to your front desk or reservations team live, or land in your CRM for same-day follow-up. The list discipline is what sets this service apart in hospitality, where guest data rules and TCPA exposure are real. List source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged, and in most cases declined. If a list won't support the campaign, they tell you plainly before you spend anything. Compliance is built in: AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call carries AI disclosure, guests can request a human or opt out with STOP or REVOKE keywords, opt-outs are logged and honored immediately, and DNC requests carry across all campaigns into client DNC records. State-specific quiet hours and calling-window rules are honored, and multi-language campaigns (Spanish most common) are available for international guest bases. Pricing is transparent: calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. The company reports what actually happened and states plainly that it will never invent client logos, testimonials, metrics, or ratings. Loyalty enrollment also pairs naturally with win-back campaigns for dormant guests, renewal and retention calls, and post-stay surveys for a full guest engagement program.

Best for: Resorts, all-inclusive properties, and multi-location hospitality groups that want a managed, compliance-forward calling service to enroll past guests into loyalty and membership programs without hiring staff or buying call center software.

#2 Arrivia — Contact for pricing

Arrivia, headquartered in Scottsdale, Arizona, is a travel loyalty specialist with a team of 1,001-5,000 people, according to company data tracked by RevenueBase. According to their company description, Arrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies that want to deliver exceptional value to their customers. That travel focus is what makes them relevant to resorts and all-inclusive properties: rather than adapting a retail loyalty platform to hospitality, Arrivia's programs are built around travel rewards, which is what resort guests actually want. For a resort evaluating enrollment outreach, Arrivia works best as the loyalty program engine your enrollment campaigns feed into. Their scale in travel loyalty means the rewards catalog, booking integration, and program mechanics are designed for the kind of repeat-booking behavior all-inclusive properties depend on. What Arrivia does not provide, based on the available research, is a managed outbound enrollment calling service that contacts your guest list directly. Properties that choose Arrivia will typically pair it with a separate outreach channel, whether that's in-house calling, email, or a managed calling service, to drive the actual enrollments. Pricing is not publicly disclosed, so you'll need to contact them directly for a quote.

Best for: Resort brands and travel companies that want a travel-native loyalty program engine and have their own outreach channels to drive enrollments.

#3 Hospitality Marketing Concepts (HMC) — Contact for pricing

Hospitality Marketing Concepts, based in Newport Beach, California, is described in RevenueBase's company data as the world's leading provider of outsourced database management and loyalty marketing programs for premium hotel organizations. The company has a team of 1,001-5,000 people and has spent decades building loyalty programs specifically for hotels, which puts it squarely in the consideration set for resorts and all-inclusive properties. HMC's model is outsourced program management. According to the company description, they handle the database management and loyalty marketing program operations on behalf of premium hotel brands, which means the program design, member database, and ongoing marketing execution are run for you rather than built in-house. For a resort group that wants a hospitality-native partner with deep experience in hotel loyalty, that specialization matters: the program structures, member communications, and data practices are built around how hotels actually collect and use guest data. As with Arrivia, the available research does not indicate that HMC runs AI-powered outbound enrollment calling campaigns against permissioned guest lists, so properties should confirm their outreach methods directly. Pricing is not publicly disclosed.

Best for: Premium hotel and resort organizations that want an outsourced, hospitality-native loyalty program partner to run their member database and program marketing.

#4 Preferred Patron — From $29/mo (Small Business, 1-3 locations), $199/mo (Growth, multi-location), from $10,000/mo (Enterprise, up to 300 locations and 1,000,000 members). SMS credits $0.025-$0.040 per credit by plan.

Preferred Patron is a customer loyalty software platform with transparent, published pricing, which is rare in this category. According to their pricing page, plans start at $29 per month for small businesses (1-3 locations), $199 per month for multi-location growth businesses, and from $10,000 per month for enterprise plans supporting up to 300 locations and 1,000,000 members. SMS credits are sold separately, ranging from $0.025 to $0.040 per credit depending on plan tier, and the company states there are no transaction fees or redemption fees. For resorts, Preferred Patron offers the program infrastructure: rewards programs, achievement tiers, digital stamp cards, promotions, a mobile app and web portal, and included email marketing. According to their website, plans include CRM with segmentation, visual dashboards, AI-assisted features, and win-back automation on Community Connect plans, which automatically targets customers after a configurable inactivity window and sends timed offers via SMS and email. POS integrations with Lightspeed Retail and Square are included as extensions. What Preferred Patron doesn't do, based on the research, is place outbound enrollment phone calls to your guest list. It's the loyalty engine, not the calling channel, so resorts using it for enrollment will drive signups through email, SMS, and in-property touchpoints rather than live conversations.

Best for: Independent resorts and small property groups that want affordable, self-serve loyalty program software with published pricing and SMS/email-driven enrollment.

The right loyalty enrollment solution for your resort depends on what you actually need. If you want live conversations that turn past guests into enrolled members, a managed calling service like My AI Call Center is the only option on this list that places the calls for you, with consent-checked lists, TCPA-forward compliance, and outcome reports that show what really happened. If you need the loyalty program engine itself, Arrivia and HMC bring decades of travel and hotel loyalty experience, and Preferred Patron delivers affordable, transparent software for smaller properties. Many resort groups will end up pairing a program engine with an enrollment outreach channel, and that pairing is where the results come from. If you're weighing managed enrollment calls, start with a free campaign review: My AI Call Center quotes the whole campaign before launch, with calling from 9¢ per connected minute, no per-seat charges, and no minimums you didn't choose. Reach the team at [email protected] or browse campaigns at myaicallcenter.app/campaigns.

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