Every glamping resort knows the pattern. A family books a luxury safari tent in June, raves about the stargazing deck, and then disappears. Two seasons later, they are someone else's guest, and your acquisition budget is working overtime to replace them. That is expensive. Research cited by Personify shows a 5% increase in retention can boost profits by 25% to 95%, and re-engaging a lapsed customer costs roughly one-fifth to one-seventh of acquiring a new one. Lapsed guests are not cold leads. They already know your resort, they already paid once, and a single well-timed phone call can uncover why they stopped coming and whether they are ready to book again. The problem is that most resort teams have no systematic way to work that list. Front desk staff are busy with check-ins, and generic win-back emails go unopened. In this 2026 guide, we compare four solutions that help glamping resorts run structured, compliant lapsed member re-engagement calls, from fully managed AI calling services to platforms your team operates, so you can pick the approach that fits your list, your budget, and your compliance obligations.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill. The first campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around one promise: run more useful calls without building a bigger call center. Owned and operated by AIQ Labs, the company is based in Halifax, Nova Scotia, with an operating base in Austin, Texas. It runs structured AI-powered calling campaigns against approved, permissioned, or reviewed contact lists only, never indiscriminate cold calling. For glamping resorts, that matters. Your lapsed-guest list comes from your own booking records: guests who stayed once and never rebooked, loyalty members who let their membership lapse, and repeat visitors who drifted away after a great first season. My AI Call Center checks the list source and consent records before any campaign launches, and if a list will not support the campaign, they tell you plainly before you spend anything.
Pros
- Fully managed service, so there is no platform to learn and no staff to train
- Strict list and consent discipline reduces TCPA risk before any money is spent
- Full cost known and rate locked before you approve launch, with no mid-campaign changes
- Outcome-based reporting with disposition codes and routed follow-ups, with no invented numbers
- Free first campaign review with a complete quote before launch
Cons
- Not a self-serve platform, so teams wanting full software control will need a different tool
- Campaigns are scoped around one clear goal at a time rather than broad multi-objective outreach
- Timing depends on your list readiness and how quickly you approve scripts
Best for: Glamping resorts and multi-location outdoor hospitality operators that want compliant, managed re-engagement calls run for them, without hiring call center staff or learning new software.
#2 PropFuel — Contact for pricing
PropFuel is a conversational engagement platform for email and SMS that member-based organizations use to understand why guests and members lapse and guide them back. Its methodology centers on Ask, Capture, Act: targeted questions surface each person's needs and reasons for lapsing, responses are captured, and organizations act on those insights with tailored follow-up. According to their website, one PropFuel client study found that 53% of responding lapsed members in 2022 were not even aware their membership had lapsed, which is a communication gap the platform is designed to close. Documented results include INCOSE reinstating 1,023 members between September 2022 and December 2023, and the American Academy of Pediatrics reporting an 80% win-back rate from its engagement efforts. For a glamping resort running a loyalty or membership program, PropFuel works well as a way to learn why guests stopped booking, then tailor the offer that brings them back. It also supports SMS touchpoints at key moments, such as grace-period reminders. The main limitation for resorts is that PropFuel is email and SMS focused, so it is not a phone calling service, and your team designs and runs the campaigns rather than outsourcing execution.
Pros
- Strong documented win-back results across multiple member organizations
- Surfaces the actual reasons members lapse, which makes follow-up offers more relevant
- Multi-channel email and SMS engagement
- High reported engagement rates in published campaigns
Cons
- Email and SMS focused, with no outbound phone calling capability
- Pricing is not published on their site
- Requires your team to design and manage campaigns rather than a done-for-you service
- Case studies center on associations rather than hospitality businesses
Best for: Glamping resorts and membership-based hospitality brands that want conversational, insight-driven win-back campaigns over email and SMS, with their own team running the programs.
#3 Five9 — Contact for pricing
Five9 is a cloud-based contact center platform that provides intelligent virtual agents and AI-powered outbound calling capabilities. According to their website, Five9 offers AI-driven outbound dialing with predictive and progressive modes, letting organizations reach large volumes of lapsed members while managing agent workload. Its intelligent virtual agents (IVAs) can handle initial outreach using natural language processing to confirm interest, qualify readiness, or deliver renewal reminders, which is useful when a resort has a long list of past guests but limited staff to call them. Five9 emphasizes compliance with outbound calling regulations, including TCPA adherence, call recording disclosures, and DNC list synchronization. The platform supports multi-channel engagement, so a voice interaction can be followed up by SMS or email, and it integrates with major CRM systems such as Salesforce, Microsoft Dynamics, and Zendesk so outcomes flow back into existing workflows. Real-time analytics and sentiment analysis help supervisors track connection rates and adjust scripts or timing based on guest response patterns. For a glamping resort, Five9 fits best if you already run a contact center or a reservations team that dials outbound. It is powerful software, but it is software you operate: campaign configuration, script quality, list hygiene, and compliance workflows all stay on your side, and pricing requires a custom quote.
Pros
- Scales efficiently for high-volume calling campaigns
- IVAs handle routine outreach, freeing human agents for complex conversations
- Strong CRM integration keeps data in existing systems
- Built-in compliance features reduce regulatory risk
- Real-time analytics enable campaign optimization
Cons
- Requires internal management of agents and campaign configuration
- Pricing is not transparent and requires custom quoting
- Steeper learning curve for teams unfamiliar with contact center platforms
- May be more than a single-resort operation needs
Best for: Larger resort groups and hospitality operators with existing contact center infrastructure that want to scale AI-assisted outbound calling while keeping CRM integration.
#4 Glue Up — Contact for pricing
Glue Up is an all-in-one AI-powered association management platform covering CRM, membership management, event management, email marketing, community management, and webinar management. For lapsed member re-engagement, its published framework is practical: identify inactive members using engagement tracking such as event attendance, email open rates, and website activity, segment the list by membership level, interests, or past engagement, then run an automated re-engagement email series. The platform's Member Engagement Scorecards (MES) help flag inactive members for targeted campaigns, and its email tools include templates, merge fields, and an AI Copilot for personalized messaging at scale. Glue Up also advises having a clear campaign goal, either reactivation or removal, and cleaning chronically inactive contacts to protect deliverability and sender reputation. Analytics dashboards show open rates, click-through rates, and conversions so you can refine campaigns over time. With more than 2,000 customers globally managing over one million members, and partnerships including NVIDIA Enterprise AI, Cvent, and the ASAE Alliance Partner Program, Glue Up suits glamping resorts that run membership programs, event calendars, and community offerings and want re-engagement built into a broader management suite. Its strength is the connected ecosystem: member data, events, email, and community all live in one system. Its limitation for this use case is clear: there is no outbound calling capability, so phone-based win-back conversations are out of scope.
Pros
- All-in-one platform keeps member data, events, and email in one system
- AI-powered personalization and engagement scoring
- Clear published framework for automated re-engagement campaigns
- Trusted by 2,000+ organizations managing more than one million members
Cons
- No outbound calling capability for lapsed member outreach
- Pricing is not published publicly
- Broad platform scope may be more than a small resort team needs
- Email-centric approach depends on members actually opening messages
Best for: Resorts and hospitality brands running membership programs and event calendars that want re-engagement workflows embedded in a broader association management platform.
Lapsed guests are the cheapest growth your glamping resort will ever find. They know your brand, they trusted you with a booking once, and research cited by Personify suggests even a small retention gain can move profits dramatically. The difference between a list that sits in your CRM and a list that fills next season's calendar is usually one structured conversation. If you want those calls made for you, with consent records checked before launch, scripts you approve, and outcome reports based only on what actually happened, My AI Call Center is the strongest fit. Calling starts at 9¢ per connected minute, the rate is locked for the campaign, and your first campaign review is free. Visit myaicallcenter.app to plan your lapsed member re-engagement campaign and get a full quote before you spend anything. If you would rather run win-back outreach in-house, PropFuel, Five9, and Glue Up each cover a different slice of the problem, from conversational email and SMS to full contact center calling. Whichever route you take, start with your own booking history. Your best future guests are probably the ones you already hosted.
Frequently asked questions
What makes My AI Call Center different for glamping resorts?
It is a managed service, not software. You buy campaigns that My AI Call Center runs for you, each scoped around one clear goal and quoted before launch. Unlike self-serve platforms, there is no call center to staff and no dashboard to learn. The team only calls approved, permissioned, or reviewed lists, checks consent records before launch, and reports outcomes with disposition codes and per-call notes. They never invent metrics, logos, or testimonials.
How do I make sure my lapsed guest list is compliant for outreach?
My AI Call Center reviews list source and consent records before any campaign launches, checking for proper permission and flagging bought lists without clear documentation. In most cases, lists without permission records are declined. If the list will not support a compliant campaign, they tell you plainly before you spend anything. AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, and opt-outs and DNC requests are honored across all campaigns.
What kind of reporting do I get after a re-engagement campaign?
You receive a dispositioned contact list with outcome codes (confirmed, qualified, rebooked, opted out, no answer), per-call notes, routed follow-up requests, a completion and coverage report, and opt-out and DNC logs. Everything is based on what actually happened during the campaign, with no invented numbers.
How recent should a lapse be before I attempt to re-engage a guest?
Recently lapsed guests respond best. My AI Call Center reviews the age of your list during planning, and its Win-Back & Reactivation Calling campaign is designed for guests dormant 12 to 24 months. Guests who stayed several seasons ago can still be reachable, but the list review will tell you what is realistic before you commit.
Do I have to offer a discount to win lapsed guests back?
No. Often a genuine check-in and an easy path back to booking is enough. Many lapsed guests stopped booking because of a scheduling change or a forgotten follow-up, not because of price. A structured call can surface the real reason and route interested guests straight to your reservations team.
How long does it take to launch a lapsed member re-engagement campaign?
The process starts with a free campaign review where you define the goal, review the list, and get a full quote. Once you approve the script, disclosure, and escalation path, calls run in approved windows. Timing depends on your list readiness and how quickly you sign off, since nothing launches without your approval.
Can I combine calling with other channels?
Yes. Beyond Lapsed Member Re-Engagement, My AI Call Center offers Database Reactivation Blitz campaigns, a structured multi-touch sequence across calls, texts, and emails run over two to four weeks. This works well for resorts that want to reach past guests who ignore email but answer the phone.