Travel nurse staffing agencies live and die by retention, and the only way to fix retention is to hear from your travelers before they walk. The numbers back this up: industry research shows travel nurse revenue fell 37% in 2024, and 71% of travel nurses surveyed by BluePipes said they get too many calls from recruiters. That second stat matters. If your agency is going to call travelers, those calls need to be useful, structured, and welcome, not another recruiter dial. Surveys and feedback calls, done right, tell you why an assignment went sideways, why a traveler extended, and why a good nurse went dormant. The catch is that most survey tools were built for retail kiosks and SaaS dashboards, not for calling a nurse mid-shift in Phoenix. This list covers three solutions that can actually run feedback calls for a staffing agency in 2026: one managed outbound calling service built for structured campaigns, and two survey platforms that support phone-adjacent and multichannel feedback collection. We ranked them on how well they fit the specific realities of travel nurse staffing: consent-heavy contact lists, mobile travelers, and recruiters who are already stretched thin.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges and no platform bill. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service, not software you have to learn and staff. You buy campaigns that the team runs for you, and every campaign has one clear goal that gets quoted before launch. For travel nurse staffing agencies, the Surveys & Feedback campaign type is the fit: structured AI-powered calls that ask your travelers how the assignment is going, whether housing worked out, and whether they'd extend or come back. The service only calls approved, permissioned, or reviewed contact lists, which matters in an industry where your traveler roster is consent-based and TCPA rules treat AI voices as artificial voices requiring prior express consent. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and usually declined. The team tells you plainly if your list won't support the campaign, before you spend anything.
Pros
- Managed service model means no new platform to learn and no per-seat fees
- Full pricing known before you approve launch, with the rate locked mid-campaign
- Compliance-forward: consent review, AI disclosure, opt-out handling, and DNC logging built into the process
- Outcome reports give recruiters a dispositioned contact list and routed follow-ups, not raw call logs
- Nothing launches until you approve the script, escalation path, and calling windows
Cons
- It's a campaign service, not a self-serve dashboard you can poke at whenever you want
- Requires a reviewed, permissioned traveler list; agencies with murky contact records will need to clean up first
- One clear goal per campaign, so broad multi-topic surveys need to be split across campaigns
Best for: Travel nurse staffing agencies that want structured traveler feedback calls run for them, without building an internal call center or buying another software seat.
#2 Zonka Feedback — Custom pricing; contact sales for a quote. A free trial is available.
Zonka Feedback is an omnichannel survey and feedback platform that collects responses across email, SMS, website widgets, in-app prompts, and kiosks, according to its website and multiple 2026 tool roundups. For a travel nurse staffing agency, the SMS and email channels are the practical fit: travelers are mobile, rarely at a desk, and tend to respond to short text-based pulses faster than long email forms. Zonka supports NPS, CSAT, and CES survey formats along with multilingual surveys, which matters if your roster includes Spanish-speaking nurses. Its AI-powered analytics handle sentiment, theme clustering, and impact scoring across open-text responses, and real-time dashboards break results down by location, agent, or team. The platform also includes feedback loop tools like a centralized inbox and case assignment so a traveler complaint doesn't sit unanswered. Reviewers on G2 rate it around 4.8/5 and Capterra around 4.7/5, with users praising the analytics while noting the feature set can feel like a lot for smaller teams. It's a strong pick if you want survey collection and AI analysis in one platform rather than calling campaigns run for you.
Pros
- Collection and AI analysis live in one platform, so you don't stitch tools together
- SMS surveys fit mobile travel nurses well, with typical response rates around 20-30% according to industry benchmarks
- Entity-level dashboards tie feedback to locations, agents, or programs
- Strong integration ecosystem including Salesforce and HubSpot
Cons
- No outbound calling campaigns; feedback is collected via text, email, and web, not phone
- Pre-scripted surveys with no live adaptive follow-up on vague answers
- Custom pricing means you'll need to talk to sales to know the real number
- Some reviewers find the breadth of features overwhelming for small teams
Best for: Agencies that want multichannel survey collection (especially SMS and email) with built-in AI analysis, managed in-house by their own team.
#3 SurveySparrow — Basic plan starts at $39/month, with Plus at $79/month, Business at $129/month, and Growth Flow at $379/month. Enterprise pricing is custom.
SurveySparrow is an AI-powered customer experience platform built around conversational surveys that read more like a chat than a form, according to its website. The company claims conversational surveys drive roughly 40% higher response rates than traditional forms, and independent roundups in 2026 consistently rate the platform around 4.4/5 on G2 with more than 2,000 reviews. For travel nurse staffing agencies, the practical use is post-assignment and mid-assignment check-in surveys: a conversational CSAT or NPS survey sent by email or SMS after a traveler completes onboarding, finishes an assignment, or hits a milestone. Key features include skip and display logic, question piping, a drag-and-drop builder with over 1,000 templates, AI-powered text analysis for open-ended feedback, ticket management to close the loop on negative responses, and a CX module covering transactional and relational NPS, CSAT, CES, and exit surveys. Reputation management and sentiment analysis help you track how your agency shows up publicly. Pricing starts at $39/month on the Basic plan, which makes it one of the more affordable options on this list. The tradeoff: it's a survey tool, so nobody on the SurveySparrow team is making calls for you.
Pros
- Conversational interface genuinely improves completion compared with long static forms
- Transparent published pricing starting at $39/month
- Strong template library means you can launch a traveler CSAT survey quickly
- Sentiment analysis and ticketing help route unhappy travelers to recruiters
Cons
- No outbound calling capability; surveys only
- Price climbs as your response volume and team size grow
- Limited offline support, and some users report slower load times at peak
- Learning curve for building complex multi-branch surveys
Best for: Budget-conscious agencies that want engaging, conversational surveys their recruiters can build and send themselves.
Travel nurse staffing is a relationship business, and feedback is how you keep those relationships alive when 71% of travelers say they already get too many recruiter calls. If you want feedback calls made for you, with consent review, AI disclosure, and dispositioned outcome reports routed back to your recruiters, My AI Call Center is the clear pick, and the first campaign review is free. If your team would rather run surveys in-house, Zonka Feedback gives you omnichannel collection with AI analysis in one platform, and SurveySparrow offers an affordable conversational survey builder starting at $39/month. Whichever route you take, start with one clear goal: pick the question you most need answered this quarter, whether that's why travelers decline extensions or how housing really went, and run a focused campaign against your permissioned traveler list. Plan your first campaign at myaicallcenter.app and find out what your travelers would tell you if someone actually asked.
Frequently asked questions
Why are phone-based feedback calls better than email surveys for travel nurses?
Travel nurses are mobile, work unpredictable shifts, and per the BluePipes survey, 90% dislike filling out applications and skills checklists, which suggests form fatigue across the board. Phone surveys, when reached, have high response rates and capture the reasoning behind a score, not just the number. Email surveys typically land 10-30% response rates (and 5-10% for colder lists), so a structured call campaign can reach travelers your emails never touch. The key word is structured: the calls need a clear purpose and consent-backed lists, or they just add to the 71% of nurses who say they get too many recruiter calls.
What makes My AI Call Center different from buying survey software?
My AI Call Center is a managed service, not software. You buy campaigns that the team runs for you, each with one clear goal quoted before launch. There's no platform bill, no per-seat charges, and no dashboard to learn. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. The team reviews your list source and consent records before launch, honors state quiet hours and TCPA requirements for AI voices, discloses AI assistance on every call, and delivers a named outcome report with disposition codes and routed follow-ups. Survey software puts the work on your team; this runs the campaign for you.
Is it compliant to use AI voices for survey calls to travel nurses?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required before calling. My AI Call Center treats this seriously: list source and consent records are checked before any campaign launches, AI disclosure happens on every call (recipients can ask if the call is AI-assisted, request a human, or opt out), state-specific quiet hours and registration rules are honored, and opt-outs and DNC requests are logged and carried across campaigns. Requirements vary by location, industry, and contact type, so clients should get appropriate legal guidance before launch.
What kind of feedback should a travel nurse staffing agency collect?
The highest-value feedback usually falls into a few buckets: assignment experience (facility culture, staffing ratios, housing quality), recruiter relationship quality, pay package clarity (42% of surveyed travel nurses said pay rates are inadequate, and transparency is something agencies control), and extension intent. Research on travel nurses also shows 79% cited adventure as a top-two reason for traveling, so asking what would make their next location more interesting is a legitimate retention question, not a gimmick.
How much does it cost to run a feedback call campaign with My AI Call Center?
Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, and both are quoted before launch, so you know the full number before approving anything. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free.
Can Zonka Feedback or SurveySparrow make outbound calls?
No. Based on the available research, Zonka Feedback collects feedback via email, SMS, web widgets, in-app prompts, and kiosks, and SurveySparrow distributes conversational surveys digitally. Neither offers managed outbound calling campaigns. If phone-based traveler feedback is your priority, a managed calling service like My AI Call Center is the fit; if you're comfortable with SMS and email surveys your team runs in-house, either platform works.
How do I get started with a feedback call campaign?
Start with the goal, not the tool. Decide the one question you need answered this quarter, then book a campaign review through the Plan My Campaign funnel at myaicallcenter.app. You'll be asked about your goal, list volume and relationship to contacts, consent records, and any regulated-area flags. The team reviews your list and consent documentation, drafts the script and escalation path for your approval, quotes the full campaign, and only launches once you sign off. Outcomes route back into the CRM and scheduling tools you already use.