In plastic surgery, patient satisfaction drives referrals, repeat procedures, and your online reputation. Research shows that 70% of patients won't consider a provider rated below 4 stars, and feedback collected soon after a visit is far more useful than feedback gathered weeks later. Yet most practices struggle to collect it systematically. Email surveys land response rates of just 10 to 30%, and your front desk rarely has time to chase responses between the morning rush and lunch. That's where surveys and feedback call solutions come in. The right provider captures patient sentiment at the right moment, whether by phone, SMS, or automated post-visit triggers, and routes the insights to the person who can act on them. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound survey calling service, a practice management platform with built-in feedback tools, and a patient engagement platform focused on post-visit surveys. We evaluated each on feedback collection methods, healthcare compliance, integration with your existing workflow, and pricing transparency, so you can pick the approach that fits your practice's size, budget, and patient relationships.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices, without requiring you to build, staff, or manage a call center in-house. Unlike software platforms you configure yourself, you buy campaigns that the My AI Call Center team runs for you. Each campaign is built around one clear goal and quoted in full before launch. If you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, this hands-off model means no new dashboard to learn and no staff time pulled away from patient care.
Pros
- Fully managed service, so there's no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, so no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Honest list assessment: they'll tell you plainly if a list won't support the campaign before you spend anything
- Structured outcome reports with disposition codes and follow-up routing into your existing tools
Cons
- Not a self-serve software tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are limited
- Requires existing patient contact lists; it's not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly). Team/Group and Enterprise tiers scale by location and user count; contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy practices where front-desk teams don't have time to manually send survey requests. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into your online reputation. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2. Note that Pabau is designed for private practice rather than hospitals, and onboarding starts with a demo rather than a self-serve trial.
Pros
- Surveys fully native to the practice management platform, so no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens your online reputation automatically
- 4.7/5 rating from 600+ G2 reviews
- Transparent starting pricing published on their website
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Survey collection is SMS and email based, not phone based
- Onboarding requires a demo rather than a self-serve trial
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or particular locations underperforming on patient experience. The platform's core strength is speed and immediacy: surveys are delivered by SMS shortly after the appointment, when the experience is still fresh and patients are most likely to respond. That timing advantage matters in plastic surgery, where post-visit impressions of communication, wait times, and results shape whether a patient returns for a follow-up procedure or recommends you to a friend. Practices looking for a lightweight way to gather structured feedback and convert satisfied patients into public reviews will find Curogram's focused approach appealing, particularly if they don't want to adopt a full practice management platform to get survey capability.
Pros
- Fast SMS delivery timed to when the visit is still fresh in the patient's mind
- Per-visit, per-provider, per-location attribution helps pinpoint specific problems
- More accessible than enterprise platforms like Qualtrics or Medallia
- Built specifically for healthcare workflows
Cons
- Survey collection is SMS based, not phone based
- Exact pricing isn't published; you'll need to contact sales
- Not a managed calling service, so your team owns the follow-up on feedback
Best for: Practices, including multi-location plastic surgery groups, that want fast SMS-based patient satisfaction surveys and review generation without adopting a full practice management suite.
Choosing a surveys and feedback provider comes down to how you want to collect patient input. If you want phone-based feedback handled entirely for you, with compliance checked before launch and outcomes routed back into the tools you already use, My AI Call Center's managed campaign model is the strongest fit, and the first campaign review is free. If you'd rather embed surveys into a practice management platform you run day to day, Pabau offers native SMS and email feedback with a built-in review loop. And if you want fast post-visit text surveys tied to specific visits and providers, Curogram keeps it simple. Whichever route you take, act on what you hear: if three or more patients flag the same issue, fix it. Ready to hear from more of your patients? Plan your first survey campaign with My AI Call Center. Campaigns start at 9¢ per connected minute, the full cost is quoted before launch, and the first campaign review is free. Visit myaicallcenter.app or email [email protected] to get started.
Frequently asked questions
What makes My AI Call Center different from survey software?
It's a managed service, not software you configure. You buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. There's no dashboard to learn and no staff time diverted from patient care. After each campaign, you get a named outcome report with disposition codes, per-call notes, and follow-up requests routed back into your CRM and scheduling tools.
How does My AI Call Center handle compliance for patient calls?
AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call includes AI disclosure, recipients can ask for a human or opt out, and keyword opt-outs (STOP and REVOKE) are honored immediately. State-specific quiet hours and day restrictions are respected, DNC requests carry across campaigns, and the service follows HIPAA-compliant communication standards for clinic clients. Patient data is never shared or sold.
How much does it cost to run a survey campaign with My AI Call Center?
Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The rate is locked for the duration of the campaign, there are no per-seat charges, and there's no platform bill. The first campaign review is free, so you know the full number before approving anything.
Are phone surveys better than email or SMS surveys for plastic surgery practices?
It depends on your patient base and consent records. Phone surveys reach patients who ignore emails and texts, and they let you capture context a form can't, like why a patient chose not to book a recommended procedure. Email surveys typically see response rates of 10 to 30%, so pairing channels helps. My AI Call Center will tell you plainly if your list won't support a calling campaign before you spend anything.
Can Pabau or Curogram run phone-based feedback calls?
No. Based on available research, Pabau collects feedback via SMS, email, and its patient portal, and Curogram delivers surveys by text shortly after visits. If phone-based feedback collection is a priority for your practice, a managed calling service like My AI Call Center is the better fit.
What should a plastic surgery practice ask patients in a feedback survey?
Keep it short and specific. Useful questions include whether the phones were answered professionally, how easy it was to get an appointment, whether you ran on time, how well the team explained the procedure and expectations, satisfaction with results, and one thing that could have improved the experience. Ten questions is a reasonable ceiling, and open-text fields help you understand the why behind each rating.
How often should a plastic surgery practice survey patients?
At least annually for a full practice review, plus automated post-visit surveys after each appointment. Surveying a mix of current patients, patients who haven't returned in the past year, and consultation no-shows gives you a fuller picture than surveying only your active list. Watch for trends: if three or more patients flag the same issue, address it.