Top 3 Surveys & Feedback Calls Providers for Plastic Surgery Practices

Patient feedback drives everything in a plastic surgery practice: referrals, repeat procedures, and the online reputation that prospective patients check before booking a consultation. RepuGen's 2025 survey of 1,212 patients found that 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than one to two years as outdated. Yet most practices still struggle to collect feedback systematically. Email surveys typically see response rates of just 10 to 30%, and your front desk has maybe one spare hour between the morning rush and lunch to chase down unhappy patients. That call rarely gets made. The good news is that you don't have to rely on staff time to hear from your patients. In this 2026 guide, we compare three solutions that help plastic surgery practices collect surveys and feedback calls: a managed AI calling service, an all-in-one practice platform with native surveys, and a text-first patient engagement tool. We evaluated each on collection method, healthcare compliance, workflow fit, and pricing transparency so you can pick the approach that matches your practice's size and patient relationships.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software you have to configure. You buy campaigns that the team runs for you, each built around one clear goal and quoted in full before launch. Whether you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned in a year, the hands-off model means no new dashboard to learn and no staff time pulled away from patient care. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and in most cases declined. They'll tell you plainly if your list won't support the campaign before you spend anything. Compliance is treated as a first-class concern rather than fine print. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required. Every call includes AI disclosure, so recipients can ask whether the call is AI-assisted, request a human, or opt out. Keyword opt-outs like STOP and REVOKE are honored immediately, state-specific quiet hours and calling windows are respected, and DNC requests carry across all campaigns into your DNC records. For clinic clients, the service follows HIPAA-compliant communication standards, and patient data is never shared, sold, or used to train shared models. After each campaign, you receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM. The reporting philosophy is simple: report what actually happened, with no invented numbers. Pricing starts at 9 cents per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free.

Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.

#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.

Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy practices where front-desk teams don't have time to manually send survey requests. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into your online reputation. That matters in a specialty where prospective patients heavily research providers before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one unified dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2. Note that it's designed for private practice, not hospitals or enterprise health systems, and onboarding starts with a demo rather than a self-serve trial.

Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.

#3 Curogram — From a few hundred dollars per month for a single clinic; contact Curogram for exact pricing.

Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience. The platform's core strength is speed. Surveys are delivered by SMS shortly after the appointment, when details are still fresh in the patient's mind, and the feedback-to-review flow helps practices keep a steady stream of recent reviews. Curogram notes that based on their internal data, one multi-location practice using automated post-appointment surveys tied to Google Reviews collected 1,064 new 5-star reviews in three months, with 90% of responding patients leaving five stars. That review volume matters given how heavily patients filter providers by star rating. On compliance, Curogram states it is HIPAA compliant and SOC 2 Type II certified. Delivery channel drives response rate more than question wording, and a text sent 90 minutes after the visit gets opened where a mailed form gets ignored, which is the premise Curogram is built on. Note that pricing isn't publicly disclosed; the vendor indicates a single clinic can spend a few hundred dollars per month, with enterprise pricing scaling up from there.

Best for: Practices and multi-location clinics that want fast, text-based post-visit feedback and a steady flow of Google reviews without an enterprise contract.

The right surveys and feedback solution for your plastic surgery practice depends on how you want to reach patients and who runs the process. If you want feedback collected by phone without hiring staff or learning new software, My AI Call Center runs the whole campaign for you, with consent-checked lists, AI disclosure on every call, and outcome reports routed back into your CRM. Calling starts at 9 cents per connected minute, the rate is locked before launch, and the first campaign review is free. If your practice already runs Pabau as its practice management system, its native automated surveys and feedback-to-review loop are included from $62 per month. If you want quick text-based feedback after each visit, Curogram delivers surveys by SMS and routes happy patients toward Google reviews. Whatever you choose, the goal is the same: put a specific patient's feedback in front of a specific person while there's still time to act on it. Ready to hear from your patients by phone? Plan your first campaign at myaicallcenter.app or email [email protected].

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