Top 3 Surveys & Feedback Calls Providers for Plastic Surgery Practices

Patient feedback does two jobs for a plastic surgery practice. It tells you what to fix, and it quietly strengthens loyalty: when a patient takes time to answer your questions, they're reconfirming their relationship with you. The catch is collection. Email surveys typically pull 10 to 30 percent response rates, and your front desk rarely has a spare hour between consults to chase non-responders. Industry advice, including from plastic surgery consultant Catherine Maley, is to survey broadly, including lapsed patients, consult-no-shows, and surgical patients who never returned, because you can't fix what you don't know about. That's a lot of calls, and most practices don't have the staff to make them. In this 2026 comparison, we look at three providers that approach the problem differently: a managed outbound calling service that runs survey campaigns for you, an all-in-one practice management platform with native surveys, and an SMS-based patient engagement tool. Each fits a different practice size and workflow, so we've broken down features, pricing, and honest limitations to help you pick the right one.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns for plastic surgery practices. You don't buy software and configure it yourself; you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. That means no new dashboard to learn and no staff time pulled away from patient care. If you want to survey recent surgical patients, check in after consultations, or gather candid feedback from patients who haven't returned in a year, the campaign is built, launched, and monitored for you. What separates My AI Call Center is list discipline and compliance. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list source and consent records before anything launches, and will tell you plainly if a list won't support the campaign before you spend anything. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs (STOP and REVOKE) honored immediately, and state-specific quiet hours respected. For clinic clients, the service follows HIPAA-compliant communication standards, and patient data is never shared, sold, or used to train shared models. After each campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Hot leads transfer to your team live or land in your CRM. Reporting is honest by policy: the company states it will never invent metrics, testimonials, or ratings. Pricing starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.

Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.

#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.

Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built into their daily workflow. According to their website, feedback collection is native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email with no staff action needed. For a busy surgical practice where the front desk is already juggling consults, deposits, and scheduling, that automation-first approach removes the manual work that usually kills survey programs. The survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields, delivered across SMS, email, and the patient portal, with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds your online reputation, valuable in a specialty where prospective patients research providers heavily before booking. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys aren't gated behind a higher plan, and Pabau holds a 4.7/5 rating from 600+ verified reviews on G2. Note that Pabau is designed for private practice rather than hospitals, and onboarding starts with a demo rather than a self-serve trial.

Best for: Independent and group aesthetic practices, med spas, and plastic surgery clinics that want feedback collection built into their existing practice management system.

#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.

Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text shortly after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it easier to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on experience. The platform's core strength is speed and immediacy. Surveys go out by SMS shortly after the appointment, when the experience is fresh, which tends to produce more candid and more complete responses than a survey that arrives days later. Because delivery is text-based, it fits patients who rarely check email and won't answer a phone call from an unknown number. Curogram sits alongside your existing systems rather than replacing them, which matters if you're happy with your current practice management software and only want to add a feedback layer. Pricing isn't published as a simple self-serve number; according to the research, it starts from a few hundred dollars per month for a single clinic, and you'll need to contact them for an exact quote based on your practice's size and needs.

Best for: Plastic surgery practices and multi-location clinics that want fast, text-based post-visit feedback and review generation without changing their practice management software.

The right surveys and feedback provider depends on how your practice operates and what your lists look like. If you already run Pabau as your practice management system, its native automated surveys are the path of least resistance. If you want fast text-based feedback and Google review generation on top of your current software, Curogram covers that middle ground well. If you want the depth that only a real phone conversation gets you, including reaching patients who ignore texts and emails, and you don't have the staff to make those calls yourself, My AI Call Center runs the whole campaign for you: consent-checked lists, TCPA-aware calling with AI disclosure on every call, and disposition-coded outcome reports routed back into your CRM. Calling starts at 9 cents per connected minute, tiered by volume, with the full campaign cost quoted before launch and the rate locked. The first campaign review is free, so you can find out what a survey campaign would cost and whether your list can support it before you commit to anything. Start by defining one clear goal: what do you need the call to accomplish? Then request a campaign review at myaicallcenter.app and get a plain answer before you spend a dollar.

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