Plastic surgery practices live and die by reputation. Research from RepuGen's 2025 survey of 1,212 patients found that 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than one to two years as outdated. Yet most practices still struggle to collect feedback systematically: email surveys typically pull response rates of just 10–30%, and your front desk barely has an hour between the morning rush and lunch to chase down responses. The gap matters most in the 48 hours after a visit, when feedback is still fresh enough to act on. If three patients mention in the same week that nobody answered the billing line, that's a staffing problem, not a rating problem, and you want to know before it becomes a one-star review. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound calling service that runs structured feedback campaigns for you, an all-in-one aesthetic practice platform with native surveys, and a text-first patient engagement tool that routes happy patients toward Google reviews. We've evaluated each on collection method, healthcare compliance, workflow integration, and pricing transparency so you can pick the approach that fits your practice.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software and figure it out; you buy campaigns that the team runs for you, each built around one clear goal and quoted in full before launch. That matters for surgical practices where front-desk staff are already stretched thin and nobody has time to learn another dashboard. Whether you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, the campaign is scoped, priced, and approved before a single call goes out. What sets the service apart is its list discipline and compliance-first posture. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list sources and consent records before any campaign launches, and will tell you plainly if a list won't support the campaign before you spend anything. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs (STOP and REVOKE) honored immediately, and state-specific quiet hours and calling windows respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared, sold, or used to train shared models. After each campaign you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM. The reporting philosophy is simple: we report what actually happened, with no invented numbers. Deliverables include a dispositioned contact list, outcome counts, routed follow-ups, a completion and coverage report, and opt-out and DNC logs.
Pros
- Fully managed service, so there's no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked for the campaign
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Structured outcome reporting with disposition codes and follow-up routing
- Honest list assessment: they'll decline campaigns a list can't support before you pay
Cons
- Not a self-serve tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are thin
- Requires existing patient contact lists; it's not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, and dermatology clinics, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action. That automation-first approach suits busy practices where the front desk doesn't have time to manually send survey requests between consults. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into your online reputation. That matters in a field where patients heavily research providers before booking a consultation. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys aren't gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2.
Pros
- Surveys fully native to the practice management platform, so there's no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- Transparent starting pricing published on their website
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
- Onboarding requires a demo rather than a self-serve trial
- Survey collection is SMS and email based, not phone based
Best for: Independent and group aesthetic practices, med spas, and plastic surgery clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience. The platform's core strength is speed and immediacy. Surveys go out by SMS shortly after the appointment, when the experience is fresh, which is exactly when feedback is most actionable. Curogram is HIPAA compliant and SOC 2 Type II certified, and will sign a Business Associate Agreement, which matters for any survey tied to an identifiable patient encounter. Based on Curogram's internal data, one multi-location practice using automated post-appointment surveys tied to Google Reviews collected 1,064 new 5-star reviews in three months, with 90% of responding patients leaving five stars. Treat that as a single example, but it illustrates how the survey-to-review flow is designed to work. Curogram also emphasizes the practical side: a good survey program puts a specific patient's complaint in front of a specific person while there's still time to fix it.
Pros
- Text-first delivery catches patients when the visit is still fresh
- Built-in review generation strengthens online reputation
- Strong compliance posture: HIPAA compliant, SOC 2 Type II certified, BAA offered
- Visit-level feedback pinpoints problems by provider and location
Cons
- Exact pricing isn't published; you need to contact sales
- Survey collection is SMS-based, not phone-based
- Practice-level tool, so it lacks the analytics depth of enterprise CX platforms
Best for: Multi-location plastic surgery practices and clinics that want fast, text-based post-visit feedback with a direct pipeline into Google reviews.
Choosing the right surveys and feedback calls provider comes down to one question: who's actually going to make the calls, send the texts, and read the results? If your practice already runs on Pabau, its native automated surveys are a sensible add-on with zero extra vendors. If you want fast text-based feedback feeding your Google reviews, Curogram covers that well. But if you want patient feedback collected by phone, with a real conversation, without hiring staff or managing software, My AI Call Center runs the whole campaign for you. Every campaign is scoped around one clear goal, quoted in full before launch, and run only against approved, permissioned, or reviewed lists. You get disposition codes, per-call notes, and follow-up requests routed straight into your CRM, and the reporting contains no invented numbers. Calling starts at 9¢ per connected minute, tiered by volume, and the first campaign review is free. Plan your campaign at https://myaicallcenter.app/campaigns, or reach the team at [email protected] to find out what your patient list can support before you spend anything.
Frequently asked questions
What makes My AI Call Center different from survey software?
My AI Call Center is a managed service, not software you configure yourself. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted before launch. There's no dashboard to learn, no staff to hire, and no platform bill. After the campaign, you get a named outcome report with disposition codes, per-call notes, and follow-up requests routed back into your CRM and scheduling tools.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, and the rate is agreed before launch and doesn't move mid-campaign. Most campaigns add a one-time campaign setup and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, so you know the full number before approving anything.
Is My AI Call Center compliant for contacting plastic surgery patients?
The service only runs campaigns against approved, permissioned, or reviewed lists, and it checks list source and consent records before any campaign launches. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs (STOP and REVOKE) honored immediately, and state-specific quiet hours respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. Campaign requirements vary by location and contact type, so the team recommends obtaining appropriate legal guidance before launch.
Why does phone-based feedback matter for plastic surgery practices?
Email surveys typically see 10–30% response rates, and patients often abandon long forms. A phone call gets a conversation: the AI can ask follow-up questions, log per-call notes, and flag issues while the visit is still fresh. For high-value surgical patients, a structured call also signals that the practice cares, which supports retention and referrals. That said, phone reach depends on having consent records, so practices with thin consent data may get better coverage from SMS-based tools like Curogram or Pabau.
Can My AI Call Center work with our existing CRM and scheduling tools?
Yes. Outcomes, bookings, and follow-up requests route back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM. Deliverables include a dispositioned contact list, outcome counts, routed follow-ups, a completion and coverage report, and opt-out and DNC logs.
Will My AI Call Center call patients on lists we bought?
Only if the list has clear permission records. Bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if the list won't support the campaign before you spend anything. This protects your practice from TCPA exposure and keeps your patient relationships intact.
Which provider should a multi-location plastic surgery practice choose?
It depends on your setup. If you want phone-based feedback without adding staff, My AI Call Center's managed campaigns fit multi-location organizations well, with feedback routed per location into one CRM. If you're already on Pabau, its native automated SMS and email surveys cost nothing extra to adopt. If Google review volume is your priority and you prefer text-based collection, Curogram's survey-to-review flow is a strong fit. Many practices end up pairing a phone-based campaign with a lighter text tool for high-frequency pulse checks.