Top 3 Surveys & Feedback Calls Providers for Plastic Surgery Practices

If you run a plastic surgery practice, you already know patient feedback drives referrals and your online reputation. Research from RepuGen shows that 70% of patients won't even consider a provider rated below 4 stars. But collecting that feedback consistently is hard. Email surveys get response rates of just 10–30%, and your front desk rarely has time to chase down responses between surgeries and consultations. Phone-based survey calls solve this because they happen in the moment, when the patient's experience is still fresh. A live or AI-powered call can capture sentiment, flag a problem, and route a follow-up request to your team before the patient has time to post a negative review. In this 2026 guide, we compare three providers that plastic surgery practices can use to run surveys and feedback calls. We looked at how they collect feedback, whether they integrate with your existing systems, how they handle healthcare compliance, and what the pricing actually looks like. Our top pick, My AI Call Center, is a done-for-you managed outbound calling service that runs structured survey campaigns on your behalf. The other two options are established platforms with strong track records in patient feedback and practice management. Each has trade-offs, and the right fit depends on your practice size, budget, and how much staff time you want to dedicate to feedback collection.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns for plastic surgery practices. Unlike software platforms you configure yourself, you buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. For practices wanting to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, this hands-off model means no new dashboard to learn and no staff time diverted from patient care. The service is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. What sets My AI Call Center apart is its strict list discipline and compliance-first approach. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list sources and consent records before any campaign launches, and will tell you plainly if a list won't support the campaign before you spend anything. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs honored immediately, and state-specific quiet hours respected. The service also follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. After each campaign, you receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already use. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked for the duration of the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no invented metrics in reporting.

Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.

#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.

Pabau is an all-in-one practice management platform built specifically for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, making it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy aesthetic practices where front-desk teams don't have time to manually send survey requests. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into the practice's online reputation, valuable in an industry where patients heavily research providers before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one unified dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2, with reviewers citing automated workflows and the single-platform approach as key reasons for choosing it. Note that Pabau is designed for private practice, not hospitals or enterprise health systems, and onboarding starts with a demo rather than a self-serve trial.

Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.

#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.

Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or particular locations underperforming on patient experience. The platform's core strength is speed and immediacy: surveys are delivered by SMS shortly after the appointment, when the patient's experience is still fresh. Curogram's website states that it is HIPAA compliant and SOC 2 Type II certified, which matters for any practice handling protected health information. The company also emphasizes that responses can be tied to specific visits and providers, giving practice managers actionable data rather than anonymous scores. Curogram does not publish exact pricing on its website, but according to their site, pricing starts at a few hundred dollars per month for a single clinic. Practices considering Curogram should contact the company for a quote based on their patient volume and number of locations.

Best for: Plastic surgery practices that want to send SMS surveys immediately after visits and route positive feedback to public review sites.

Choosing the right surveys and feedback calls provider for your plastic surgery practice comes down to how you want to collect feedback and how much staff time you can dedicate. If you want a fully managed solution that runs phone-based survey campaigns on your behalf, My AI Call Center is the clear choice. It handles list review, compliance, calling, and reporting, so you don't have to hire staff or learn new software. The service starts at 9¢ per connected minute, with the full campaign cost quoted before launch. If you prefer an all-in-one practice management platform with surveys built in, Pabau is a strong option for aesthetic practices, starting at $62 per month. And if you want SMS-based surveys that fire automatically after visits, Curogram is worth a look, with pricing available on request. Whichever you choose, the key is to start collecting feedback consistently. The practices that ask every patient, every time, are the ones that catch problems early and build the 4-star-plus reputation that drives referrals. Ready to see what a managed survey campaign could look like for your practice? Book a free campaign review with My AI Call Center. You'll get a clear plan, a firm quote, and no obligation to launch until you approve.

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