In plastic surgery, patient satisfaction drives everything: referrals, repeat procedures, and how your practice shows up when someone searches for a surgeon online. Research cited by Curogram found that 70% of patients won't consider a provider rated below 4 stars, and feedback collected soon after a visit is far more actionable than feedback gathered weeks later. The problem is that most practices collect it inconsistently. Email surveys land response rates of 10 to 30%, and your front desk rarely has a free hour to chase down patients who had a bad experience. That's where dedicated surveys and feedback call solutions come in. The right provider captures patient sentiment at the right moment, whether by phone, SMS, or automated post-visit triggers, and routes it to the person who can act on it. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound calling service, an all-in-one practice platform with built-in surveys, and a live-agent call center with healthcare experience. We evaluated each on feedback collection methods, healthcare compliance, integration with your existing workflow, and pricing transparency.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices, without requiring you to build, staff, or manage a call center in-house. Unlike software platforms you configure yourself, you buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. If you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, the hands-off model means no new dashboard to learn and no staff time pulled away from patient care.
Pros
- Fully managed service: no software to learn and no call center staff to hire
- Strong TCPA and HIPAA-aware compliance posture, with AI disclosure on every call
- Honest list assessment; the team will decline a campaign the list can't support before you pay anything
- Structured outcome reporting with disposition codes and follow-up routing into your CRM
- No per-seat charges, no platform bill, and no invented metrics in reporting
Cons
- Not a self-serve tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are thin
- Requires existing patient contact lists; it isn't a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count, so contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters in a busy surgical practice where the front desk has no spare time to send survey requests manually.
Pros
- Surveys are native to the practice management platform, so there's no second vendor to manage
- Automated post-appointment triggers require zero staff involvement
- The feedback-to-review loop strengthens your online reputation automatically
- Holds a 4.7/5 rating from 600+ reviews on G2
- Transparent starting price published on their website
Cons
- Requires adopting Pabau as your practice management system; it isn't a standalone survey tool
- Survey collection is SMS and email based, not phone based
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
- Onboarding starts with a demo rather than a self-serve trial
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 TeleDirect — Contact for pricing.
TeleDirect is a call center outsourcing provider that offers customer survey services through live agents, with support for inbound and outbound calling, callbacks, and reminders. According to their website, their live agents conduct survey calls with active listening and professionalism, and they can detect tone and adapt to the customer in ways automated calls can't. For plastic surgery practices that want a human voice gathering post-visit feedback, that's the core appeal. TeleDirect also states that its survey tools meet ISO standards and satisfy current HIPAA requirements, and that its services are compatible with platforms used in healthcare and insurance. Their rapid feedback system can send a survey notification as soon as a transaction completes, and they offer SMS and email surveys alongside phone surveys for practices that want a multi-channel approach.
Pros
- Live agents can detect tone and adapt during survey calls, which tends to produce richer feedback
- Stated HIPAA and ISO compliance for healthcare-sensitive survey data
- Multi-channel survey options beyond the phone
- Can handle other call center functions like appointments and reminders alongside surveys
Cons
- Pricing isn't published, so budgeting requires a sales conversation
- Live-agent survey calls cost more at scale than automated alternatives
- It's a general call center provider, not a tool built specifically for aesthetic or surgical practices
Best for: Practices and healthcare organizations that want live human agents conducting post-visit survey calls and handling broader call center volume.
Choosing a surveys and feedback provider comes down to how you want the feedback collected and who does the work. If you have patient lists and consent records and want phone-based feedback handled entirely for you, My AI Call Center's managed campaign model, starting at 9¢ per connected minute, removes the operational burden while keeping compliance front and center. If you'd rather embed surveys into your practice management software and collect them by SMS and email, Pabau does that well starting at $62/month. If you want live human agents on every survey call, TeleDirect is worth a conversation. In all three cases, ask the same questions before you sign: how is consent verified, what happens to a bad review or a distressed patient, and what does the total cost look like at your patient volume? For My AI Call Center, the first step is simple: request a free campaign review. You'll get a full quote before launch, an honest assessment of whether your list supports the campaign, and no obligation to proceed if it doesn't.
Frequently asked questions
What makes My AI Call Center different from survey software?
It's a managed service, not a platform. You buy campaigns that the My AI Call Center team runs for you, each with one clear goal, quoted in full before launch. There's no dashboard to learn, no per-seat charges, and no platform bill. After each campaign you receive a named outcome report with disposition codes, per-call notes, and follow-up requests routed into the CRM and scheduling tools you already use.
Are AI-powered survey calls compliant for healthcare patients?
My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required. Every call includes AI disclosure, patients can ask for a human or opt out at any time, and keyword opt-outs like STOP and REVOKE are honored immediately. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. My AI Call Center still recommends getting appropriate legal guidance before launch, since requirements vary by location and contact type.
How much do surveys and feedback calls cost for a plastic surgery practice?
It varies widely by provider. My AI Call Center starts at 9¢ per connected minute, tiered by volume, with setup and management fees quoted before launch and the rate locked for the campaign. Pabau starts at $62/month for its Starter plan, with higher tiers scaling by location and user count. TeleDirect doesn't publish pricing, so you'll need to contact sales. In every case, ask for the total including setup and any per-message or per-minute costs.
Will phone surveys actually get responses from surgical patients?
Phone surveys tend to perform well when the call comes soon after the visit and the patient has an existing relationship with the practice. Industry sources note that voice surveys can achieve much higher response rates than emailed surveys, with post-call voice surveys sometimes exceeding 35%. The catch is consent: you need patients who agreed to be contacted. My AI Call Center reviews your consent records before launch and will tell you plainly if your list won't support the campaign.
Can these providers help with online reviews, not just internal feedback?
Pabau explicitly includes a feedback-to-review loop that prompts satisfied patients to post public reviews from the same survey flow, which matters given that 70% of patients won't consider a provider rated below 4 stars. My AI Call Center focuses on structured internal feedback and follow-up routing rather than public review generation. TeleDirect's survey services are aimed at customer satisfaction measurement and service improvement.
What should I look for when choosing a survey provider for my practice?
Five things: how consent is verified and documented, whether the provider follows HIPAA-compliant standards for patient data, how feedback gets routed to someone who can act on it, whether the collection method fits your patient demographics, and the total cost including setup. A provider that checks your list and consent records before launch, the way My AI Call Center does, is a good sign you won't face compliance surprises later.
Do I need a large patient database to use My AI Call Center?
You need an existing list of patient contacts with appropriate consent records, since campaigns run only against approved, permissioned, or reviewed lists. The service isn't a lead-generation or cold-outreach tool. If you're unsure whether your list qualifies, the first campaign review is free, and the team will assess your list source and consent documentation before you spend anything.