In plastic surgery, patient feedback drives everything: referrals, repeat procedures, and the online reviews that prospective patients read before they ever pick up the phone. According to RepuGen's 2025 survey of 1,212 patients, 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than a year or two as stale. Yet most practices still struggle to collect feedback in a structured way. Email surveys get response rates of 10 to 30%, and your front desk rarely has a spare hour to call the patient who waited 50 minutes on Tuesday. The gap usually isn't the survey questions. It's whether a specific patient's complaint reaches a specific person while there's still time to fix it. This 2026 guide compares three solutions suited to plastic surgery practices: a managed outbound calling service, an all-in-one practice platform with native surveys, and a text-first patient engagement tool. We looked at how each collects feedback, how it handles healthcare compliance, and what it actually costs before you commit.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software and configure it yourself. You buy campaigns that the team runs for you, each built around one clear goal and quoted in full before launch. That means no new dashboard to learn, no staff hours pulled away from patient care, and no call center to build. For a practice that wants to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, the hands-off model is the point. What sets the service apart is list discipline and a compliance-first posture. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list source and consent records before any campaign launches, and will tell you plainly if a list won't support the campaign before you spend anything. Bought lists without clear permission records are flagged and, in most cases, declined. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call includes AI disclosure, recipients can ask for a human or opt out, keyword opt-outs like STOP and REVOKE are honored immediately, and state-specific quiet hours and calling windows are respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared, sold, or used to train shared models. After each campaign you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Hot leads transfer to your team live or land in your CRM. Reporting is honest: the company reports what actually happened and never invents client logos, testimonials, or metrics. Pricing starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and the first campaign review is free.
Pros
- Fully managed service, so there's no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Structured outcome reporting with disposition codes and follow-up routing
- Honest list assessment: the team will decline campaigns a list can't support before you pay
Cons
- Not a self-serve tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are thin
- Requires existing patient contact lists; it's not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — Starter plan from $62/month (billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote on higher tiers.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy aesthetic practices where front-desk teams don't have time to send survey requests manually. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into the practice's online reputation. That matters in a specialty where patients research providers heavily before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one unified dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys aren't gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2.
Pros
- Surveys are native to the practice management platform, so there's no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- Transparent starting pricing published on their website, with a 4.7/5 rating from 600+ G2 reviews
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
- Onboarding starts with a demo rather than a self-serve trial
- Survey collection is SMS and email based, not phone based
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's approach of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience. The platform's core strength is speed and immediacy. Surveys go out by SMS shortly after the appointment, when details are still fresh in the patient's mind. Ask a patient two days after a procedure whether they understood their discharge instructions and you get a usable answer; ask six weeks later and you get a shrug. Curogram is HIPAA compliant and SOC 2 Type II certified, and will sign a Business Associate Agreement, which matters for any survey tied to a visit record since responses are protected health information. The company also publishes guidance on how to choose survey vendors, including checking EMR integrations, delivery channels, and whether someone on staff will actually read the results each week. Pricing runs from a few hundred dollars per month for a single clinic, with exact quotes available on request.
Pros
- SMS delivery shortly after the visit gets higher open rates than mailed or emailed surveys
- Feedback tied to visit, provider, and site makes problems specific and fixable
- HIPAA compliance and SOC 2 Type II certification with a BAA available
- Routes satisfied patients toward public Google reviews from the same flow
Cons
- Exact pricing isn't published; you need to request a quote
- Survey delivery is text-first, so practices with weak mobile numbers on file will reach fewer patients
- Practice-level tool, so hospitals and large health systems will outgrow it
Best for: Independent practices and multi-location clinics that want fast, text-based post-visit feedback tied to specific providers and sites, with a direct path to more Google reviews.
The right surveys and feedback provider for your plastic surgery practice depends on one honest question: who will actually act on the feedback, and how will it reach them? If your practice already runs on an all-in-one platform like Pabau, native surveys cost you nothing extra in staff time and the automation just works. If you want fast, text-based feedback with a built-in path to Google reviews, Curogram covers that middle ground well. But if you want feedback collected by phone, with real conversations, disposition codes, and follow-ups routed straight into your CRM, without hiring a single caller, My AI Call Center is the strongest fit. Campaigns run only on approved, permissioned, or reviewed lists, the full cost is quoted before launch, calling starts at 9 cents per connected minute, and the first campaign review is free. You'll know the whole number before you approve anything, and if your list can't support the campaign, they'll tell you plainly before you spend a dollar. Book your free campaign review at myaicallcenter.app and find out what a structured feedback campaign would look like for your practice.
Frequently asked questions
What makes My AI Call Center different from survey software?
Software gives you a tool you have to configure, launch, and monitor yourself. My AI Call Center is a managed service: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. There's no dashboard to learn and no staff time diverted from patient care. After the campaign, you get a named outcome report with disposition codes, per-call notes, and follow-up requests routed into the CRM and scheduling tools you already use.
How much does My AI Call Center cost?
Calling starts at 9 cents per connected minute, tiered by volume, and the rate is agreed before launch and doesn't move mid-campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges and no platform bill. The first campaign review is free, so you know the full number before approving anything.
Is My AI Call Center compliant for healthcare practices?
Yes, the service is built compliance-first. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call includes AI disclosure, recipients can request a human or opt out, and keyword opt-outs like STOP and REVOKE are honored immediately. State-specific quiet hours and calling windows are respected, DNC requests are carried into client DNC records, and the service follows HIPAA-compliant communication standards for clinic clients. Patient data is never shared, sold, or used to train shared models. One caveat: campaign requirements vary by location, industry, and consent status, so practices are responsible for getting appropriate legal guidance before launch.
Will My AI Call Center work with my existing patient list?
It depends on the list, and the team checks before you spend anything. Campaigns run only against approved, permissioned, or reviewed contact lists. List source and consent records are reviewed before launch, and bought lists without clear permission records are flagged and in most cases declined. If the list won't support the campaign, they'll tell you plainly before any money changes hands.
Why collect patient feedback by phone instead of SMS or email?
Email surveys typically see response rates of 10 to 30%, and a text can capture a rating but not a conversation. A phone call lets you ask follow-up questions, capture per-call notes, and route specific complaints to the person who can fix them while it still matters. Research cited by IVR Tech Group suggests voice surveys can deliver up to three times more responses than emailed online surveys. Phone isn't the only channel that works, which is why this list also includes SMS-first options, but for depth and immediacy, calls are hard to beat.
Which of these three is best for a small practice?
If you already run Pabau as your practice management system, its native surveys are the cheapest path since they're included in every subscription tier from $62/month. If your priority is Google reviews and fast text feedback, Curogram starts at a few hundred dollars a month for a single clinic. If you want managed phone-based feedback campaigns without hiring staff, My AI Call Center's per-connected-minute pricing scales with your volume, and the free first campaign review tells you what a campaign would cost before you commit.
How soon after a procedure should we survey patients?
Sooner is better. Feedback collected within a day or two of a visit is far more actionable than feedback gathered weeks later, when patients forget details like wait times or how well discharge instructions were explained. For plastic surgery specifically, a structured check-in call a few days post-procedure can catch recovery concerns before they become complaints, and a follow-up survey after the surgical journey ends captures the sentiment that drives referrals and reviews.