Plastic surgery runs on reputation. Before a patient books a consultation, they've scrolled your reviews, compared ratings, and judged whether your practice looks worth trusting with their face or body. Research from RepuGen's 2025 survey of 1,212 patients found that 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than a year or two as outdated. That makes patient feedback a recurring job, not a one-time campaign. Yet most practices struggle to collect it well. Email surveys pull response rates of 10 to 30%, front-desk staff rarely have a spare hour to call the patient who waited 50 minutes, and the survey program quietly dies within a month. In this 2026 guide, we compare three providers suited to plastic surgery practices, covering a managed outbound calling service, an all-in-one practice platform with native surveys, and a text-first patient engagement tool. We evaluated each on how feedback is collected, compliance posture, integration with practice workflows, and pricing transparency, so you can pick the approach that fits your practice's size, budget, and patient relationships.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software and figure it out; you buy campaigns that their team runs for you, each built around one clear goal and quoted in full before launch. That means no new dashboard to learn, no staff time pulled away from patient care, and no scripts going out the door without your sign-off. For practices that want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, the hands-off model fits a specialty where the front desk is already stretched thin. The service is operated by AIQ Labs, based in Halifax, Nova Scotia, with a US operating base in Austin, Texas, and it serves multi-location clinics and healthcare organizations of 1 to 200+ staff. What separates My AI Call Center from the survey tools on this list is list discipline and honest reporting. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list source and consent records before anything launches, flags bought lists without clear permission records, and in most cases declines them. They'll tell you plainly if the list won't support the campaign before you spend anything. On compliance, AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs (STOP and REVOKE) honored immediately, and state-specific quiet hours respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared, sold, or used to train shared models. After each campaign you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. No invented numbers, ever: they report what actually happened.
Pros
- Fully managed service, no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, no surprise charges or per-seat fees
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Structured outcome reporting with disposition codes and follow-ups routed into your existing CRM
- Honest list assessment: they'll decline a campaign the list can't support before you pay
Cons
- Not a self-serve software tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are limited
- Requires existing patient contact lists; it's not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters in a busy surgical practice where nobody has time to manually send survey requests between consults. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds your online reputation, valuable in a specialty where patients research providers heavily before booking. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2, with reviewers citing the automated workflows and single-platform approach.
Pros
- Surveys fully native to the practice management platform, no second vendor needed
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- 4.7/5 rating from 600+ G2 reviews, with transparent starting pricing published on their website
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
- Onboarding requires a demo rather than a self-serve trial, and survey collection is SMS/email-based, not phone-based
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or particular locations underperforming on patient experience. The platform's core strength is speed and immediacy. Surveys go out by SMS shortly after the appointment, when the experience is fresh, and feedback that arrives quickly is far more actionable than feedback gathered weeks later. Curogram is HIPAA compliant and SOC 2 Type II certified, and the company states it will sign a Business Associate Agreement, both hard requirements for any vendor handling survey responses tied to patient visits. The company also reports internal results from a multi-location practice using automated post-appointment surveys tied to Google Reviews: 1,064 new 5-star reviews in three months, with 90% of responding patients leaving five stars. Treat those as the company's own figures, but the underlying approach, ask for feedback first and invite satisfied patients to post publicly, is a sensible fit for a reputation-driven specialty like plastic surgery.
Pros
- SMS delivery timing captures feedback while the visit is fresh, which lifts actionability
- Feedback-to-Google-review routing keeps review volume steady without extra campaigns
- HIPAA compliance and SOC 2 Type II certification with a BAA offered
Cons
- Exact pricing isn't published; you need to contact sales for a quote
- Text-first approach means no phone-based survey calls for patients who don't respond to SMS
- Practice-level tool, so practices needing enterprise health-system CX programs would outgrow it
Best for: Practice-level and multi-location clinics that want fast, text-based post-visit surveys with a direct line into Google reviews.
Choosing the right surveys and feedback provider comes down to how your practice wants to collect the feedback and what you can realistically sustain. If your front desk has no spare hour and your patient lists are already consented, a managed calling service like My AI Call Center gets feedback collected by phone without hiring anyone, with the full campaign cost quoted before launch, calling from 9¢ per connected minute, and compliance handled on every call. If you're already shopping for (or running) an all-in-one practice platform, Pabau's native automated surveys and feedback-to-review loop make feedback part of the daily workflow from $62/month. If you want fast, text-based surveys with a straight line into Google reviews, Curogram covers that middle ground well. Whichever you pick, the program only works if someone reads the results and acts on them each week. Start with one clear goal, get your first campaign review free, and find out what your patients are actually telling you.
Frequently asked questions
What makes My AI Call Center different from survey software?
My AI Call Center is a managed service, not software you configure. You buy campaigns that their team runs for you, each scoped around one clear goal and quoted in full before launch. There's no dashboard to learn, no per-seat charges, and no platform bill. They also apply strict list discipline: campaigns run only against approved, permissioned, or reviewed lists, and they'll tell you plainly if a list won't support the campaign before you spend anything. After each campaign you receive a named outcome report with disposition codes and follow-up requests routed into your existing CRM.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time campaign setup and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, so you know the full number before approving launch.
Is AI calling compliant for healthcare practices?
At My AI Call Center, AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required before calling. AI disclosure is made on every call, recipients can ask for a human or opt out, keyword opt-outs (STOP and REVOKE) are honored immediately, and state-specific quiet hours and day restrictions are respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. That said, campaign requirements vary by location, industry, contact type, and consent status, so practices should get appropriate legal guidance before launch.
Why do plastic surgery practices need systematic feedback collection?
Because reputation drives bookings. RepuGen's 2025 survey of 1,212 patients found 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than one to two years as outdated. Email surveys typically pull 10 to 30% response rates, and front-desk staff rarely have time to follow up manually. A structured feedback program, whether by phone, SMS, or automated triggers, catches problems while they're fixable and keeps review volume steady.
Can these tools help with online reviews, not just internal feedback?
Yes, two of the three do this directly. Pabau prompts happy patients to post public reviews from the same flow as the survey, and Curogram routes satisfied patients toward Google reviews; Curogram reports one multi-location practice collecting 1,064 new 5-star reviews in three months this way. My AI Call Center focuses on the call itself: structured survey and feedback campaigns with outcomes routed back to your team, which you can use to identify patients worth inviting to review publicly.
Which provider should a multi-location plastic surgery practice choose?
It depends on your channel preference. If you want phone-based feedback without adding staff, My AI Call Center is built for multi-location organizations and runs campaigns against each location's approved lists with per-campaign outcome reporting. If you want surveys native to your practice management system across every site, Pabau scales by location and user count from $62/month. If you want fast SMS surveys with location-level attribution and review routing, Curogram is the practice-level fit. All three handle multi-site feedback; the difference is who does the work and through which channel.