Plastic surgery patients have choices, and they research providers carefully before booking a consultation. That makes patient feedback one of the most valuable assets your practice can collect. A well-run survey tells you whether phones are being answered professionally, whether consults are converting, whether post-op instructions are landing, and whether patients who drifted away would come back if you gave them a reason. Industry guidance suggests email surveys often pull response rates of just 10 to 30 percent, so many practices are turning to phone-based and automated feedback solutions to actually hear from enough patients to act on. The catch is that most front-desk teams don't have hours to chase survey responses between consults and callbacks. In this 2026 comparison, we look at three providers suited to plastic surgery practices: one managed outbound calling service that runs survey campaigns for you, and two platforms that automate feedback collection inside practice software. We evaluated each on collection method, healthcare compliance, workflow integration, and pricing transparency so you can pick the approach that fits your patient relationships and your budget.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software and configure it yourself. You buy campaigns that the team runs for you, each built around one clear goal and quoted in full before launch. Whether you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned in a year or more, the hands-off model means no new dashboard to learn and no staff time pulled away from patient care. The company is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas, and it serves multi-location organizations including clinics and healthcare groups. What sets My AI Call Center apart is its list discipline and compliance-first posture. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list source and consent records before any campaign launches, and will tell you plainly if a list won't support the campaign before you spend anything. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs like STOP and REVOKE honored immediately, and state-specific quiet hours respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. After each campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. And the reporting is honest: no invented numbers, no invented metrics.
Pros
- Fully managed service with no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Structured outcome reporting with disposition codes and follow-up routing
- Honest list assessment: they'll decline campaigns the list can't support before you pay
Cons
- Not a self-serve tool: campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are thin
- Requires existing patient contact lists; it's not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy surgical practices where front-desk teams rarely have time to send survey requests manually. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into the practice's online reputation. That matters in plastic surgery, where patients heavily research providers before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2.
Pros
- Surveys fully native to the practice management platform, no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- 4.7/5 rating from 600+ G2 reviews
- Transparent starting pricing published on their website
Cons
- Requires adopting Pabau as your practice management system, not a standalone survey tool
- Survey collection is SMS and email based, not phone based
- Onboarding requires a demo rather than a self-serve trial
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience. The platform's core strength is speed and immediacy. Surveys are delivered by SMS shortly after the appointment, when the patient's impressions are still fresh, which tends to produce more honest and detailed responses than surveys sent days later. The Google review routing gives practices a practical way to turn positive patient experiences into public social proof, which is especially valuable in an elective specialty where prospective patients read reviews before choosing a surgeon. Curogram is designed for individual clinics and small groups rather than enterprise health systems, so practices with straightforward needs can get value without the overhead of a large CX program.
Pros
- Immediate post-visit SMS surveys capture feedback while impressions are fresh
- Google review routing turns positive experiences into public social proof
- Location- and provider-level feedback helps pinpoint specific problems
- Purpose-built for healthcare, simpler than enterprise CX platforms
Cons
- Pricing not fully published, requires a quote
- Text-based collection only, no phone-based survey calls
- Less suited to enterprise health systems or large multi-specialty groups
Best for: Individual clinics and small multi-location practices that want fast, SMS-based post-visit feedback with review generation built in.
Choosing the right surveys and feedback approach comes down to how your practice wants to collect patient insight and who has time to do it. If you want feedback gathered by phone without building a bigger call center, My AI Call Center's managed campaigns are the strongest option: one clear goal per campaign, approved and permissioned lists only, AI disclosure on every call, and outcome reports with disposition codes routed back to your CRM. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign and every fee quoted before launch. If your practice already runs (or is considering) Pabau as its practice management system, its native automated surveys and feedback-to-review loop are a practical add-on from $62/month. And if fast, text-based post-visit feedback with Google review routing is what you need, Curogram covers that middle ground well. Ready to hear what your patients actually think? Start with a free campaign review at myaicallcenter.app and find out whether your patient list can support a survey campaign before you spend anything.
Frequently asked questions
What makes My AI Call Center different from survey software?
It's a managed service, not software. You buy campaigns that the team runs for you, each scoped around one clear outcome and quoted in full before launch. There's no dashboard to learn, no per-seat charges, and no platform bill. After the campaign, you receive a named outcome report with disposition codes, per-call notes, and follow-up requests routed back into your CRM and scheduling tools.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, and the rate is agreed before launch and doesn't move mid-campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free, so you'll know the full number before approving anything.
Is it compliant to use AI calls for patient surveys?
My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required. Every call includes AI disclosure, recipients can ask for a human or opt out, keyword opt-outs like STOP and REVOKE are honored immediately, and state-specific quiet hours and day restrictions are respected. The service also follows HIPAA-compliant communication standards for clinic clients. Campaign requirements vary by location and contact type, so practices should get appropriate legal guidance before launch.
Can My AI Call Center survey patients who haven't been in for a while?
Yes. Surveys and feedback campaigns can run against your current patient list as well as patients who haven't returned in a year or more, as long as the list is approved, permissioned, or reviewed. The team checks list source and consent records before launch and will tell you plainly if the list won't support the campaign before you spend anything. Bought lists without clear permission records are flagged and, in most cases, declined.
Why would a plastic surgery practice use phone surveys instead of email or SMS?
Industry guidance suggests email survey response rates often fall between 10 and 30 percent, which may not give you enough data to act on. Phone calls can reach patients who ignore email, and a live conversation lets you ask follow-up questions and capture nuance a form can't. That said, SMS and email tools like Pabau and Curogram work well for practices that want lightweight, automated collection, and some practices use both approaches for different patient segments.
What kind of reporting do I get after a campaign?
You receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back to your team. Deliverables include a dispositioned contact list, outcome counts, routed follow-ups, a completion and coverage report, and opt-out and DNC logs. My AI Call Center reports what actually happened and never invents metrics or ratings.
Which of these three is right for a small practice?
It depends on your stack. If you already use Pabau for practice management, its native automated surveys are the easiest add-on. If you want fast post-visit texts with review generation, Curogram fits. If you don't want to manage software at all and have a patient list with consent records, My AI Call Center's managed calling campaigns give you phone-based feedback collection without hiring staff, and the free first campaign review tells you exactly what it will cost before you commit.