In plastic surgery, patient satisfaction drives everything: referrals, repeat procedures, and the online reputation that determines whether someone books a consultation with you or the practice across town. Research cited in our 2026 comparisons shows 70% of patients won't consider a provider rated below 4 stars, and feedback collected soon after a visit is far more actionable than feedback gathered weeks later. The problem is that most practices collect feedback haphazardly. Email surveys land response rates of just 10 to 30%, and your front desk staff rarely have time to chase responses between the morning consult rush and lunch. Phone-based survey campaigns solve this differently. A structured outbound call reaches the patient while the experience is still fresh, asks a handful of focused questions, and routes the answers back to the person who can act on them. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound calling service, an all-in-one aesthetic practice platform with built-in surveys, and a text-first patient engagement tool. We evaluated each on feedback collection methods, healthcare compliance, integration with your existing workflow, and pricing transparency.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't build, staff, or manage a call center. You buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. For practices that want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, that hands-off model means no new dashboard to learn and no staff time pulled away from patient care.
Pros
- Fully managed service, so there's no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, so no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Honest list assessment: the team will decline a campaign your list can't support before you pay anything
- Structured outcome reporting with disposition codes and follow-up routing into your existing tools
Cons
- Not a self-serve software tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email for practices with limited consent records
- Requires existing patient contact lists; this is not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly). Team/Group and Enterprise tiers scale by location and user count; contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy aesthetic practices where front-desk teams don't have time to manually send survey requests. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into the practice's online reputation, valuable in an industry where patients heavily research providers before booking consultations. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Note that Pabau is designed for private practice, and onboarding starts with a demo rather than a self-serve trial.
Pros
- Surveys fully native to the practice management platform, so no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- Transparent starting pricing published on their website
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Survey collection is SMS and email-based, not phone-based
- Onboarding requires a demo rather than a self-serve trial
- Not designed for hospital-grade CX programs or HCAHPS-certified benchmarking
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or particular locations underperforming on patient experience. The platform's core strength is speed and immediacy: surveys are delivered by SMS shortly after the appointment closes, when the experience is still fresh and response rates tend to be higher than email. Detractors should note that collection is text-based, so practices wanting voice-based feedback conversations will need a different approach. Pricing starts in the low hundreds per month for a single clinic, which keeps it accessible for independent practices, though exact figures require contacting their sales team.
Pros
- Fast SMS delivery right after visits captures feedback while it's fresh
- Visit-level and provider-level attribution helps pinpoint specific problems
- Built specifically for healthcare practices rather than adapted from general survey tools
- More accessible pricing than enterprise CX platforms
Cons
- Text-based collection only; no phone-based survey capability
- Exact pricing requires contacting sales
- Less depth than enterprise platforms for large-scale CX programs
Best for: Plastic surgery practices, especially multi-location groups, that want fast text-based post-visit surveys and review generation without enterprise platform complexity.
Choosing a feedback provider comes down to how you want to collect patient input and how much you want to manage yourself. If you have existing patient lists and consent records and want phone-based survey campaigns handled end to end, My AI Call Center runs the whole thing for you, with the full cost quoted before launch and a compliance posture built for healthcare. If you'd rather have surveys woven into your practice management system and triggered automatically after each appointment, Pabau does that natively starting at $62/month. And if fast text surveys with review generation are the priority, Curogram delivers that at a practice-friendly price point. Whatever you pick, the worst option is guessing at what your patients think. A plastic surgery practice that systematically collects feedback can fix problems before they show up as one-star reviews, and can turn satisfied surgical patients into the referrals that grow the practice. Ready to hear from your patients directly? Plan your first campaign with My AI Call Center. The first campaign review is free, calling starts at 9¢ per connected minute, and you'll know the full cost before anything launches.
Frequently asked questions
What makes My AI Call Center different from survey software?
My AI Call Center is a managed service, not software you configure yourself. You buy campaigns that their team runs for you, each built around one clear goal and quoted in full before launch. There's no dashboard to learn and no staff time diverted from patient care. After each campaign, you get a named outcome report with disposition codes, per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already use.
How does My AI Call Center handle patient privacy and consent?
Campaigns run only against approved, permissioned, or reviewed contact lists, and the team checks list sources and consent records before any campaign launches. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call includes AI disclosure, recipients can request a human or opt out at any time, and state-specific quiet hours are honored. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold.
How much do survey calls cost with My AI Call Center?
Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. The rate is locked for the duration of the campaign, so it won't move mid-campaign. There are no per-seat charges and no platform bill, and the first campaign review is free.
Is Pabau a good fit if I already have practice management software?
Probably not as a standalone add-on. Pabau's surveys are built natively into its own practice management platform, so the automated post-appointment triggers work best when Pabau is your system of record. If you're happy with your current practice management software and just want feedback collection, a managed calling service like My AI Call Center or a dedicated tool like Curogram is a better fit.
Which provider is best for a multi-location plastic surgery group?
Both My AI Call Center and Curogram handle multi-location well, in different ways. Curogram pins feedback to one visit, one provider, and one site, which makes it easy to compare locations. My AI Call Center runs structured campaigns per location with disposition-coded outcome reports routed back to your team. Pabau also scales by location and user count on its Team/Group and Enterprise tiers.
Do I need consent records before running survey calls?
Yes, for phone campaigns. Because AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required before calling patients. My AI Call Center reviews your list source and consent records before launch and will tell you plainly if your list won't support the campaign, before you spend anything. If your consent records are thin, an SMS-based option like Curogram or Pabau may be the simpler starting point.
Can these tools help improve my practice's online reviews?
Pabau and Curogram both include review generation: Pabau prompts happy patients to post public reviews from the same feedback flow, and Curogram routes satisfied patients toward Google reviews. My AI Call Center focuses on structured feedback collection and outcome reporting rather than public review solicitation, so if public reviews are your primary goal, one of the SMS-based platforms may suit you better.