In plastic surgery, patient satisfaction isn't optional. An ASPS-published analysis of 5,210 Yelp reviews found that surgical outcomes, staff interactions, and scheduling issues drove whether patients left five-star or one-star reviews, and research cited in our companion guides shows most patients won't consider a provider rated below 4 stars. The problem for most practices is collection, not caring. Email surveys land response rates of roughly 10-30%, front-desk staff rarely have time to chase responses, and feedback gathered weeks after a procedure is far less actionable than feedback gathered days after. That's where survey and feedback call providers come in. The right partner captures patient sentiment at the right moment, by phone, SMS, or automated post-visit triggers, and routes what it learns to the person who can act on it. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound calling service for phone-based feedback, and two practice platforms with built-in survey tools. We evaluated each on collection methods, healthcare compliance, workflow integration, and pricing transparency, so you can match the approach to your practice's size, budget, and patient relationships.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices, without requiring you to build, staff, or manage a call center in-house. Unlike software platforms you configure yourself, you buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. For practices wanting to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, this hands-off model means no new dashboard to learn and no staff time diverted from patient care.
Pros
- Fully managed service, so no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, so no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Structured outcome reporting with disposition codes and follow-up routing into tools you already use
- Honest list assessment: the team will decline a campaign the list can't support before you pay
Cons
- Not a self-serve software tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email for practices with limited consent records
- Requires existing patient contact lists; it is not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, rather than bolting surveys on through a separate integration, Pabau keeps feedback collection native to the platform: when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation matters for busy practices where front-desk teams don't have time to manually send survey requests between patients. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds directly into your online reputation, valuable in an industry where patients heavily research surgeons before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan.
Pros
- Surveys fully native to the practice management platform, so no second vendor
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- 4.7/5 rating from 600+ verified reviews on G2
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Survey collection is SMS and email-based, not phone-based
- Onboarding requires a demo rather than a self-serve trial
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to identify specific problems, such as one surgeon's post-op instructions confusing patients or particular locations underperforming on patient experience. The platform's core strength is speed and immediacy: surveys are delivered by SMS shortly after the appointment, when the experience is still fresh and patients are most likely to respond. That immediacy matters in plastic surgery, where the consultation and post-operative experience shape whether a patient returns for follow-up treatments or refers friends and family. Negative feedback is intercepted before it becomes a public review, while satisfied patients are guided toward leaving public ratings that support your practice's online presence. For practices that want structured, visit-level patient feedback without adopting a full practice management system, Curogram offers a focused middle path.
Pros
- Fast SMS delivery captures feedback while the visit is fresh
- Visit-level attribution helps pinpoint provider or location-specific issues
- More accessible than enterprise CX platforms while remaining healthcare-focused
Cons
- Feedback collection is SMS-based, not phone-based
- Exact pricing is not published; you'll need to contact sales
- Less suited to practices wanting deep EHR or practice management integration in one system
Best for: Plastic surgery practices, especially multi-location groups, that want fast SMS-based patient feedback tied to specific visits and providers.
Choosing a survey and feedback provider comes down to how you want to collect patient sentiment and how much of the work you want to own. If your practice has patient lists and consent records and you want feedback gathered by real phone calls without hiring staff, My AI Call Center runs the whole campaign for you, with the cost quoted before launch and outcomes routed back into the systems you already use. If you'd rather automate SMS and email surveys inside your daily clinical workflow, Pabau ties feedback directly to appointments and reviews. If you want fast, visit-level text surveys across multiple locations, Curogram fits that middle ground. All three can help you hear what patients actually think before it shows up in your star ratings. The next step is simple: start with one campaign, one clear goal, and one list you already have permission to call. Plan your first survey campaign with My AI Call Center and find out what your patients would tell you if someone actually asked.
Frequently asked questions
What makes My AI Call Center different from survey software platforms?
My AI Call Center is a managed service, not software you configure yourself. You buy campaigns that their team runs for you, each scoped around one clear goal and quoted in full before launch. There's no dashboard to learn and no staff time diverted from patient care. After each campaign you receive a named outcome report with disposition codes, per-call notes, and follow-up requests routed back into your CRM and scheduling tools.
How does My AI Call Center handle consent and compliance for patient survey calls?
Campaigns run only against approved, permissioned, or reviewed contact lists, and the team checks list sources and consent records before any campaign launches. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required, AI disclosure appears on every call, and keyword opt-outs like STOP and REVOKE are honored immediately. State-specific quiet hours are respected, DNC requests carry across all campaigns, and the service follows HIPAA-compliant communication standards for clinic clients. Patient data is never shared or sold.
How much do survey and feedback calls cost for a plastic surgery practice?
My AI Call Center's calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch, and the first campaign review is free. Pabau starts at $62/month on the Starter tier. Curogram starts at a few hundred dollars per month for a single clinic, with exact pricing available on request.
Are phone surveys or SMS surveys better for collecting plastic surgery patient feedback?
It depends on your consent records and patient demographics. Phone surveys allow deeper, conversational feedback and work well for post-surgical check-ins, but they require solid consent records and may reach fewer patients than SMS. SMS surveys like Pabau's and Curogram's are faster and cheaper per contact and suit quick satisfaction ratings. Many practices benefit from starting with the channel their consent records support best.
Why is post-visit feedback timing so important for plastic surgery practices?
Feedback collected soon after a visit is far more actionable than feedback gathered weeks later, because patients remember specific details about scheduling, staff interactions, and post-op instructions. Research on Yelp reviews of plastic surgeons, published through ASPS, shows that staff interactions and scheduling issues significantly affect whether patients leave positive or negative ratings. Capturing that sentiment early lets you fix problems before they become public reviews.
Can these providers help improve my practice's online reviews?
Yes, in different ways. Pabau includes a feedback-to-review loop that prompts happy patients to post public reviews from the same survey flow. Curogram routes satisfied patients toward Google reviews while intercepting negative feedback before it goes public. My AI Call Center collects structured feedback by phone with disposition codes and per-call notes, giving you the insight to address issues and encourage satisfied patients to share their experience.
Do I need a large patient list to run a survey campaign?
You need an existing patient contact list with appropriate consent records, since My AI Call Center only runs campaigns against approved, permissioned, or reviewed lists and will tell you plainly if a list won't support the campaign before you spend anything. If your consent records are thin, an SMS-based platform like Pabau or Curogram may be the better starting point, and you can build consent records for future phone campaigns over time.