Top 3 Surveys & Feedback Calls Providers for Plastic Surgery Practices

Plastic surgery is a reputation business. Prospective patients read reviews before they ever pick up the phone, and 70% won't consider a provider rated below 4 stars, according to RepuGen's 2025 survey of 1,212 patients. Yet most practices still collect feedback the same way they did a decade ago: an email survey that gets a 10% response rate if you're lucky, and a stack of unreturned comment cards. The problem isn't that patients won't talk. It's that nobody asks them at the right moment, through the right channel, with a follow-up plan for what happens after they answer. Post-visit feedback collected within days is far more actionable than feedback gathered weeks later, and phone surveys consistently outperform email on response rates. In this 2026 guide, we compare three providers that help plastic surgery practices gather patient feedback by phone and text: a managed outbound calling service, an all-in-one practice platform, and a text-first patient engagement tool. We've evaluated each on feedback collection method, healthcare compliance, workflow integration, and pricing transparency, so you can pick the approach that fits your practice.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns for plastic surgery practices, without you having to build, staff, or manage a call center in-house. This is the key difference from every other option on this list: you don't buy software and figure it out yourself. You buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. If you want to survey recent surgical patients, check in after consultations, or gather honest feedback from patients who haven't been back in a year, you define the outcome, approve the script, and the team handles the rest. There's no new dashboard to learn and no staff time pulled away from patient care. What sets the service apart is strict list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists. The team checks list sources and consent records before any campaign launches, and they'll tell you plainly if a list won't support the campaign before you spend anything. On compliance, AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required. Every call includes AI disclosure, recipients can ask for a human or opt out, keyword opt-outs like STOP and REVOKE are honored immediately, and state-specific quiet hours are respected. The service follows HIPAA-compliant communication standards for clinic clients, and patient data is never shared or sold. After each campaign you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already use. The reporting philosophy is simple: they report what actually happened, and they never invent client logos, testimonials, metrics, or ratings. Calling starts at 9 cents per connected minute, tiered by volume, and the rate is locked for the campaign. There are no per-seat charges and no platform bill.

Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.

#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.

Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups, which makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow. According to their website, surveys aren't bolted on through a separate integration. When an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. That automation-first approach matters for busy practices where the front desk doesn't have time to manually send survey requests between the morning rush and lunch. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's digital forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds your online reputation directly. That matters in a specialty where prospective patients research providers heavily before booking consultations. Satisfaction scores sit alongside appointment, revenue, and clinical data in one unified dashboard, so a dip in scores can be traced to a specific practitioner, service, or week. According to their website, every subscription tier includes every feature, so surveys are never gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2, with reviewers citing automated workflows and the single-platform approach. Note that Pabau is designed for private practice rather than hospitals or enterprise health systems, and onboarding starts with a demo rather than a self-serve trial.

Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.

#3 Curogram — Contact for pricing. Comparable practice-level tools typically run from a few hundred dollars per month for a single clinic.

Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience. The platform's core strength is speed. Surveys go out by SMS shortly after the appointment, when the experience is fresh, and delivery channel drives response rate more than question wording does. Curogram is HIPAA compliant and SOC 2 Type II certified, and the company will sign a Business Associate Agreement. The team publishes data suggesting the review-routing approach works: one multi-location practice using automated post-appointment surveys tied to Google Reviews collected 1,064 new 5-star reviews in three months, with 90% of responding patients leaving five stars. Curogram also publishes practical guidance on the CMS side of patient experience, including the updated HCAHPS survey rules that took effect with January 2025 discharges, which matters if your practice has any affiliated surgical center reporting requirements. Pricing isn't published, but comparable practice-level tools typically run from a few hundred dollars per month for a single clinic.

Best for: Practices and multi-location clinic groups that want fast, text-based post-visit feedback with a direct line into their Google review volume.

All three of these providers can help a plastic surgery practice hear what patients actually think, but they work in different ways. If your practice already runs on Pabau, its native automated surveys and review routing are hard to beat, and you get them in the same subscription as scheduling and charting. If you want fast, text-based feedback tied to specific providers and locations, Curogram's post-visit SMS model with Google review routing is a solid, healthcare-specific choice. If what you really need is someone to make the calls for you, My AI Call Center is the only option on this list that's a managed service rather than software. You approve the script, the team runs structured, compliance-forward survey campaigns against your approved patient lists, and you get a disposition-coded outcome report routed back into your CRM. Calling starts at 9 cents per connected minute with the rate locked for the campaign, and the first campaign review is free. You can start planning your campaign at https://myaicallcenter.app/campaigns, or email [email protected] to talk through what you need the calls to accomplish.

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