Top 3 Surveys & Feedback Calls Providers for Plastic Surgery Practices

In plastic surgery, patient feedback shows up in one of two places: a private survey response your team can act on, or a public review three weeks after a bad experience you never heard about. Research from RepuGen's 2025 survey of 1,212 patients found that 70% won't consider a provider rated below 4 stars, and 40% treat reviews older than one to two years as outdated. So collecting feedback isn't a nice-to-have; it's how you catch problems before they hit Google. The trouble is the collecting itself. Email surveys typically see response rates of 10 to 30%, and your front desk has maybe one free hour between the morning rush and lunch to chase down responses. That call almost never gets made. This 2026 guide compares three providers that take different approaches to the problem: a done-for-you managed calling service, a native practice management platform, and a text-first patient engagement tool. We've evaluated each on how feedback actually gets collected, healthcare compliance, integration with your workflow, and pricing transparency, so you can match the approach to your practice's size and patient relationships.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill. The first campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't buy software and figure it out. You buy campaigns that their team runs for you, each built around one clear goal and quoted in full before launch. That means no new dashboard to learn and no staff hours pulled away from patient care. If you want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, the campaign is scoped, priced, and launched by their team. Owned and operated by AIQ Labs, with a base in Halifax, Nova Scotia and an operating presence in Austin, Texas, the company serves multi-location clinics and healthcare organizations, typically 1 to 200+ staff. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists. List sources and consent records are checked before any campaign launches, and the team will tell you plainly if a list won't support the campaign before you spend anything. Bought lists without clear permission records are flagged and, in most cases, declined. On the compliance side, AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required. Every call includes AI disclosure, recipients can ask if the call is AI-assisted, request a human, or opt out, and keyword opt-outs like STOP and REVOKE are honored immediately. State-specific quiet hours and calling windows are respected, and the service follows HIPAA-compliant communication standards for clinic clients. Patient data is never shared or sold. After each campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back into the CRM and scheduling tools you already run. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. And the reporting is honest: they report what actually happened, with no invented metrics.

Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.

#2 Pabau — From $62/month (Starter, billed monthly); Team/Group and Enterprise tiers scale by location and user count. Contact sales for a quote.

Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups. According to their website, surveys are native to the platform rather than bolted on through a separate integration: when an appointment closes, an automated feedback request goes out by SMS or email with no staff action needed. That automation-first approach matters for busy plastic surgery practices where the front desk rarely has time to manually send survey requests. Pabau's survey tools include customizable feedback forms with rating scales, NPS questions, and open-text fields built in the platform's forms editor, delivered across SMS, email, and the patient portal with send timing you control. A standout feature is the feedback-to-review loop: happy patients are prompted to post public reviews from the same flow, which feeds your online reputation directly. According to their website, every subscription tier includes every feature, so surveys aren't gated behind a higher plan. Pabau holds a 4.7/5 rating from 600+ verified reviews on G2, with reviewers citing automated workflows and the single-platform approach as key reasons for choosing it. Note that Pabau is designed for private practice, not hospitals or enterprise health systems, and onboarding starts with a demo rather than a self-serve trial.

Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.

#3 Curogram — From a few hundred dollars per month for a single clinic; contact Curogram for exact pricing.

Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, such as one surgeon's post-op instructions confusing patients or a particular location underperforming on experience. The platform's core strength is speed and immediacy. Surveys go out by SMS shortly after the appointment, when the experience is fresh and response rates are highest. Curogram states it is HIPAA compliant and SOC 2 Type II certified, and will sign a Business Associate Agreement, which matters because any survey tied to an identifiable patient encounter is protected health information. Based on internal data Curogram shared, one multi-location practice using automated post-appointment surveys tied to Google Reviews collected 1,064 new 5-star reviews in three months, with 90% of responding patients leaving five stars. Treat that as a single example rather than a guarantee, but it illustrates what the feedback-to-review flow can do when response rates are healthy.

Best for: Multi-location plastic surgery and aesthetic clinics that want fast, text-based post-visit feedback tied directly to online review generation.

Choosing among these three comes down to how you want the feedback collected and who does the work. If your practice already runs on Pabau, its native post-appointment surveys and feedback-to-review loop are hard to beat for convenience. If you want fast text-based capture tied to Google reviews, Curogram does that well for multi-location clinics. But if you want actual phone conversations with your patients, run by a team that handles the campaign for you, My AI Call Center is the clear fit. You approve the script and escalation path, the team checks your list and consent records before anything launches, and you get a dispositioned outcome report with follow-ups routed into your CRM. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. No per-seat charges, no platform bill, and the first campaign review is free. The full number is known before you approve launch. If you've got a patient list and a clear goal, whether that's post-surgical satisfaction calls or consultation follow-ups, start with a free campaign review at myaicallcenter.app and find out plainly whether your list will support the campaign before you spend anything.

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