In plastic surgery, patient feedback drives referrals, repeat procedures, and your online reputation. Research from RepuGen's 2025 survey of 1,212 patients found that 70% of patients won't consider a provider rated below 4 stars, and 40% treat reviews older than one or two years as outdated. That means feedback collection can't be a one-time campaign. It has to be a habit. The problem is that most practices struggle to make it one. Email surveys land response rates of just 10-30%, and your front desk rarely has time to chase down responses between the morning rush and lunch. Worse, when a patient has a bad experience, you often find out from a public Google review instead of a private conversation, which means the damage is done before you can fix it. That's where surveys and feedback call services come in. The right partner captures patient sentiment at the right moment, whether by phone, SMS, or automated post-visit triggers, and routes what it learns to the person who can act on it. In this 2026 guide, we compare three providers suited to plastic surgery practices: a managed outbound calling service, an all-in-one aesthetic practice platform, and a healthcare-specific patient engagement tool. We evaluated each on feedback collection methods, healthcare compliance, integration with your existing workflow, and pricing transparency.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The rate is locked for the campaign. The first campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns on behalf of plastic surgery practices. You don't build, staff, or manage a call center. You buy campaigns that the My AI Call Center team runs for you, each built around one clear goal and quoted in full before launch. For practices that want to survey recent surgical patients, check in after consultations, or gather feedback from patients who haven't returned, this hands-off model means no new dashboard to learn and no staff time pulled away from patient care.
Pros
- Fully managed service, so there's no software to learn and no staff to hire
- Full campaign cost quoted before launch with the rate locked, so no surprise charges
- Strong TCPA and HIPAA-aware compliance posture with AI disclosure on every call
- Honest list assessment: they'll tell you plainly if your list won't support the campaign before you spend anything
- Structured outcome reporting with disposition codes and follow-up routing into tools you already use
Cons
- Not a self-serve software tool; campaigns require a review and approval process before launch
- Phone-based surveys may reach fewer patients than SMS or email if your consent records are thin
- Requires existing patient contact lists; this is not a lead-generation or cold-outreach service
Best for: Plastic surgery practices and multi-location clinics that want patient feedback collected by phone without hiring staff or managing survey software, especially practices with existing patient lists and consent records.
#2 Pabau — From $62/month (Starter, billed monthly). Team/Group and Enterprise tiers scale by location and user count; contact sales for a quote.
Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, dermatology clinics, and multi-specialty groups. That makes it a natural fit for plastic surgery practices that want patient satisfaction surveys built directly into their clinical workflow rather than bolted on through a separate integration. According to their website, when an appointment closes, an automated feedback request goes out by SMS or email without any staff action needed. For busy aesthetic practices where the front desk has no spare time, that automation-first approach matters.
Pros
- No separate survey vendor to manage; feedback lives inside the practice platform
- Automated post-appointment triggers require zero staff involvement
- Feedback-to-review loop strengthens online reputation automatically
- Transparent starting pricing published on their website, with a 4.7/5 rating from 600+ G2 reviews
Cons
- Requires adopting Pabau as your practice management system; it's not a standalone survey tool
- Survey collection is SMS and email based, not phone based
- Onboarding starts with a demo rather than a self-serve trial
- Not designed for hospital-grade CX programs or CAHPS-certified benchmarking
Best for: Independent and group aesthetic practices, med spas, and dermatology clinics that want feedback collection built into their existing practice management system.
#3 Curogram — From a few hundred dollars per month for a single clinic; contact for exact pricing.
Curogram is a practice-level patient engagement platform that sends satisfaction surveys by text right after a visit and routes happy patients toward Google reviews. According to their website, it occupies the middle ground in the patient survey market: more accessible than enterprise platforms like Qualtrics or Medallia, but purpose-built for healthcare rather than being a general-purpose survey tool. For plastic surgery practices running multiple locations, Curogram's model of pinning feedback to one visit, one provider, and one site makes it possible to spot specific problems, like one surgeon's post-op instructions confusing patients or a particular location underperforming on patient experience.
Pros
- Fast, immediate survey delivery while the visit is still fresh in the patient's mind
- Purpose-built for healthcare with HIPAA compliance and SOC 2 Type II certification
- More affordable than enterprise platforms for a single clinic or small group
- Visit-level attribution helps pinpoint exactly where problems occur
Cons
- Survey collection is text based, not phone based
- Exact pricing isn't published, so you'll need to request a quote
- Requires EMR integration to trigger surveys automatically, which needs confirmation for your specific system and version
Best for: Plastic surgery practices and small healthcare groups that want fast, text-based post-visit feedback tied to specific visits and providers.
Choosing a feedback partner comes down to how you want to collect patient input and how much you want to manage yourself. If your practice has existing patient lists and consent records and you want feedback collected by actual phone calls without hiring staff, My AI Call Center's managed campaign model is the strongest fit. The full cost is quoted before launch, the rate is locked at 9¢ per connected minute and up, and every campaign runs only against approved, permissioned, or reviewed lists with compliance handled for you. If you'd rather have surveys woven into your practice management software, Pabau automates post-appointment feedback by SMS and email starting at $62/month. And if you want fast, visit-level text surveys across multiple locations, Curogram is worth a demo call. Whichever route you take, the worst option is doing nothing: feedback you never collect becomes a Google review you never saw coming. Plan your first campaign with My AI Call Center today. The first campaign review is free, and you'll know the full number before you approve anything.
Frequently asked questions
Why are phone-based feedback calls useful for plastic surgery practices?
Phone calls let you reach patients who ignore email surveys, which typically see response rates of just 10-30%. A call also captures tone and nuance that a form can't, and it gives patients a chance to raise concerns privately before those concerns turn into public reviews. For surgical patients recovering at home, a brief check-in call often feels more personal than a text link.
Is My AI Call Center compliant with healthcare privacy rules?
My AI Call Center follows HIPAA-compliant communication standards on its clinic pages, requires prior express consent for AI-generated voices under the TCPA, discloses AI assistance on every call, and honors opt-outs and DNC requests immediately across all campaigns. Patient data is never shared or sold. The company notes that campaign requirements vary by location, industry, and consent status, so clients should obtain appropriate legal guidance before launch.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns also include a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. The rate is locked for the duration of the campaign, there are no per-seat charges, and the first campaign review is free, so you know the full number before approving anything.
Do I need to switch practice management software to use any of these providers?
No. My AI Call Center routes outcomes back into the CRM and scheduling tools you already run. Curogram works alongside your existing EMR, though you should confirm the specific integration and trigger for your system version. Pabau is the exception: it's a full practice management platform, so using its survey tools means adopting Pabau as your practice system.
Which provider is best for a multi-location plastic surgery group?
All three can work at multiple locations, but they suit different needs. My AI Call Center handles multi-location organizations of 1 to 200+ staff with managed campaigns and per-location outcome reporting. Curogram pins feedback to one visit, one provider, and one site, which makes location-level comparison straightforward. Pabau scales by location and user count on its Team/Group and Enterprise tiers.
How quickly can a feedback campaign launch with My AI Call Center?
The process starts with a free campaign review, where you define the one clear goal the call should accomplish. Then the team reviews your list source and consent records, connects your systems, and drafts the script and escalation path for your approval. Nothing launches until you approve it, and the full cost is quoted before launch.
Can these tools help improve my practice's Google reviews?
Yes, indirectly. Pabau and Curogram both route satisfied patients toward public review sites as part of their feedback flow. My AI Call Center focuses on structured feedback calls and routes follow-up requests and outcomes back to your team, which helps you resolve issues before they become negative reviews. In an industry where 70% of patients won't consider a provider below 4 stars, keeping that review flow steady matters year-round, not just during a campaign.