If you run an urgent care clinic, you already know the two things patients judge you on: how they were treated and how long they waited. A 2025 academic study that analyzed more than 150,000 Google reviews of urgent care centers found that interpersonal interactions and operational efficiency were by far the strongest predictors of satisfaction, well above technical quality, cost, or the condition of the facility. The problem is that most clinics collect feedback passively. You send a text survey an hour after discharge, hope for a response, and if the patient had a bad experience, the first place it surfaces is a public review. Phone-based surveys and feedback calls fix that. A live call, even an AI-assisted one, catches the unhappy patient before they post, gives you a chance to respond, and produces response rates that text and email surveys rarely touch. Below are three options worth considering in 2026, starting with the one we think fits multi-location urgent care groups best.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup and a flat monthly management fee, all quoted before launch. No per-seat charges or platform bill.
My AI Call Center is a done-for-you managed outbound calling service, not software you have to configure. Owned and operated by AIQ Labs, with a base in Halifax, Nova Scotia and an operating presence in Austin, Texas, the company runs structured AI-powered calling campaigns against approved, permissioned, or reviewed contact lists only. For urgent care clinics, their Surveys & Feedback campaign type is the fit: one clear goal per campaign, quoted before launch, with a script, disclosure, opt-out handling, and escalation path that you approve before anything goes out. Nothing launches until you sign off. What makes it different from buying survey software is that you buy campaigns that they run for you. Every call runs inside approved calling windows, and outcomes route back into the CRM and scheduling tools you already use. You get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed to your team. Hot leads can transfer live or land in your CRM. There are no invented numbers here either: they report what actually happened, and they'll tell you plainly if your list won't support the campaign before you spend anything. The compliance posture matters for healthcare. AI voices are treated as artificial voices under the TCPA, prior express consent is required, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records get flagged and, in most cases, declined. AI disclosure happens on every call, patients can ask for a human or opt out, and opt-outs are logged and honored immediately across all campaigns. Clinic pages follow HIPAA-compliant communication standards. Calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign.
Pros
- Done-for-you: you buy campaigns, not seats or software
- Free first campaign review, with the full number known before you approve launch
- Consent and list discipline checked before any spend
- Outcomes route directly into your existing CRM and scheduling tools
- Rate locked for the campaign; no invented metrics in reporting
Cons
- It's a managed service, so clinics wanting self-serve software to configure themselves should look elsewhere
- Bought lists without clear permission records are usually declined, which limits who you can call
- Campaign requirements vary by location and consent status, so legal review is on you before launch
Best for: Multi-location urgent care groups and clinics with 1–200+ staff that want post-visit feedback calls run for them, without hiring callers or managing software.
#2 Experity Patient Engagement — Pricing isn't publicly listed. Contact Experity for a quote.
Experity is the best-known name in urgent care technology. According to their own materials, Experity powers more than 6,700 urgent care facilities, roughly half of all urgent care in the U.S., and their patient engagement solution is built specifically for the on-demand care model rather than adapted from a general medical platform. That specialization shows up in their feedback tooling. Their native text message surveys have no links to click and no apps to download, which removes the friction that kills completion rates. Their guidance on feedback collection is practical and worth reading regardless of what tool you pick. They recommend sending a text survey about one hour after discharge, keeping surveys short (they note one-question surveys have the highest completion rate), and surveying every single patient consistently so you can compare results over time. A 2026 Experity blog also broke down the findings of a study of 150,000 urgent care Google reviews, which found interpersonal interactions and operational efficiency dominate satisfaction. Their platform is designed to help on both fronts, with AI tools that streamline intake, scheduling, and patient updates. Experity also includes the EHR and practice management side, with complaint-driven charting, workers' comp support, and a tracking board for walk-in throughput. If your clinic wants feedback collection tied directly into the same system that runs your clinical workflow, that's their core pitch.
Pros
- Deep urgent care specialization, roughly 50% of U.S. urgent care runs on it
- Low-friction native text surveys, no links or downloads
- Feedback collection tied to scheduling and visit data in one system
- Scales to large multi-location groups
Cons
- Pricing isn't publicly listed
- Reviews cited in third-party research note occasional update bugs
- Limited flexibility outside the urgent care model
- Text surveys, not calls, so you lose the conversational depth and service recovery you get from a live voice
Best for: Urgent care clinics, especially multi-location groups, that want post-visit text surveys embedded in a purpose-built urgent care EHR and practice management platform.
#3 DoctorConnect CARE AI Survey System — Not publicly disclosed. Contact DoctorConnect for a quote.
DoctorConnect is a patient engagement platform with three decades of healthcare IT experience behind it, and its CARE AI Survey System automates post-visit patient surveys with direct integration to more than 150 EHR and practice management systems. According to their published comparison, that interoperability is the headline: feedback requests trigger automatically from real-time scheduling data, so surveys go out without anyone on your staff pulling lists or pressing send. For a busy urgent care front desk, that automation matters, because manual survey lists tend to die within a month. The company reports a flawless compliance record, with zero HIPAA violations since 2009, and more than 500 active medical practices using the platform. Beyond surveys, DoctorConnect bundles appointment reminders, recall messaging, digital patient forms, and secure two-way messaging, all connected to the core feedback system. Their own comparison page is candid that it's designed for healthcare organizations rather than general consumer feedback, which is fine if you're a clinic. For urgent care specifically, it's a reasonable fit if you want automated, EHR-triggered survey delivery and your stack is one of the 150+ systems they integrate with. It's survey automation rather than calling, so the feedback arrives as form responses rather than conversations, but the timeliness and targeting are the strengths here.
Pros
- 150+ EHR and PMS integrations, more than any peer solution in their comparison
- Automated triggering from scheduling data, no manual list pulls
- Long compliance track record (zero reported HIPAA violations since 2009)
- Surveys bundled with reminders, forms, and two-way messaging in one platform
Cons
- Pricing not publicly disclosed
- Designed for healthcare organizations, not general consumer feedback
- Survey delivery is form-based rather than conversational phone feedback
- Feature claims come largely from the vendor's own comparison page, so verify current capabilities directly
Best for: Medical practices and multi-site clinics that want automated post-visit surveys triggered directly from their EHR or practice management system.
The right feedback approach for your urgent care clinic depends on what you're trying to learn and how fast you need to act on it. If a patient waited 50 minutes on Tuesday and nobody calls them before the review goes public, your survey program has failed at its main job. Text surveys work for tracking scores at scale, and both Experity and DoctorConnect do that well, with deep EHR integration and automated delivery. But if you want the service recovery call, the conversation that catches an unhappy patient before they post, a calling-based approach is the stronger fit. My AI Call Center runs those calls for you against approved, permissioned lists, from 9 cents per connected minute, with the full campaign cost known before launch and outcomes routed back into your CRM. Your first campaign review is free, and they'll tell you plainly if your list won't support the campaign before you spend anything. Reach the team at [email protected] or plan your campaign at myaicallcenter.app/campaigns.
Frequently asked questions
Why use phone calls for patient feedback instead of text or email surveys?
Text surveys sent about an hour after discharge get strong completion rates, and Experity's guidance supports that timing. But calls do something texts can't: they let you respond in the moment. If a patient had a bad experience, a call gives you a chance to hear the complaint, apologize, and fix it before it becomes a public review. A 2025 study of more than 150,000 urgent care Google reviews found that interpersonal interactions and operational efficiency are what drive ratings, and a feedback call addresses the first one directly. Phone surveys also capture verbal nuance and follow-up detail that a 1-to-10 rating misses.
Is it legal to use AI voices for patient survey calls?
Yes, with conditions. Under the TCPA, AI-generated voices are treated as artificial voices, which means prior express consent is required before calling. My AI Call Center builds this into every campaign: list source and consent records are reviewed before launch, AI disclosure is made on every call, patients can request a human or opt out, and keyword opt-outs like STOP and REVOKE are honored immediately. State-specific quiet hours and calling restrictions are also respected. Requirements vary by location, industry, and consent status, so clinics should get their own legal guidance before launching any campaign.
What makes My AI Call Center different from survey software?
It's a managed service, not software. You buy campaigns that their team runs for you, with one clear goal per campaign and the full cost quoted before launch. There are no per-seat charges and no platform bill. They only call approved, permissioned, or reviewed lists, and they check consent records before anything starts. If a list won't support the campaign, they tell you before you spend money. You approve the script, disclosure, and escalation path, and you get a dispositioned outcome report with follow-up requests routed back into your CRM.
How much does My AI Call Center cost?
Calling starts at 9 cents per connected minute, tiered by volume, and the rate is agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before you approve anything. There are no minimums you didn't choose. The first campaign review is free, so you can scope the work and see the full number before committing.
What response rate should we expect from patient surveys?
Promptly, a patient engagement vendor, reports the industry average for patient satisfaction surveys is around 5 to 10 percent, with optimized programs reaching 18 to 20 percent. Delivery method drives response rate more than question wording does. Short surveys, timely delivery, and low-friction formats all help. Phone-based feedback calls typically produce richer responses per contact because the conversation adapts, though they cost more per contact than automated text blasts.
Can we survey patients in Spanish?
Yes, depending on the platform. My AI Call Center offers multi-language outbound campaigns, with Spanish being the most common. This matters for urgent care specifically: research cited by survey vendors has found that Spanish-speaking patients sometimes rate follow-up communication differently than English speakers, so offering feedback calls in a patient's preferred language gives you a more accurate picture of their experience.