Travel agencies run on repeat bookings. A family that books an annual trip with you, a corporate client who calls every quarter, a honeymoon couple planning their next getaway: those relationships are worth far more than a one-time booking. Loyalty programs are one of the most reliable ways to capture that repeat business, and the numbers back it up. Research cited by Capital One Shopping shows enrolled customers spend 12-18% more, and Deloitte finds consumers join an average of 8 loyalty programs but actively use only 5. That gap matters for agencies: a program only pays off when past clients actually enroll, and email alone rarely gets them there. Structured outbound calls do. The catch is that most agencies don't have a call center, and hiring one for a single campaign rarely makes sense. In this 2026 guide, we compare three solutions that help travel agencies drive loyalty program enrollment, from managed AI-powered calling services to loyalty platforms built for travel businesses. We evaluated each on list and consent discipline, campaign structure, outcome reporting, pricing transparency, and fit for agencies working with permissioned client lists. Here are our top three picks.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. Unlike loyalty software you configure yourself, you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For travel agencies, that means the flagship Loyalty Program Enrollment campaign calls approved, permissioned, or reviewed client lists to invite past travelers into your loyalty or VIP program, confirm their interest, and route enrollment confirmations and follow-up requests directly back into the CRM and booking tools you already run. Hot leads can transfer to your team live or land in your CRM for same-day follow-up. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, bought lists without clear permission records are flagged and in most cases declined, and if a list won't support the campaign, they tell you plainly before you spend anything. Compliance is built in rather than bolted on. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required; every call carries AI disclosure, recipients can request a human or opt out with STOP or REVOKE keywords, opt-outs are logged and honored immediately, and DNC requests carry across all campaigns into client DNC records. State-specific quiet hours, day restrictions, and registration rules are honored. Pricing is transparent: calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee quoted before launch. No per-seat charges, no platform bill, and no minimums you didn't choose. Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. The company reports what actually happened and states plainly that it will never invent client logos, testimonials, metrics, or ratings. Enrollment campaigns also pair naturally with win-back calls for dormant travelers and renewal and retention calls ahead of peak booking seasons.
Pros
- Fully managed service, so there are no agents to hire, train, or staff
- Strict list and consent discipline; unsupportable lists are declined before you spend anything
- Full campaign cost known before launch, with the rate locked mid-campaign
- Real outcome reporting with no invented numbers, logos, or testimonials
- Pairs naturally with win-back and retention campaigns for dormant travelers
Cons
- It's a service, not self-serve software, so campaigns are run for you rather than configured in-house
- Requires documented consent records on your client list before launch
- Setup and management fees are quoted per campaign rather than published as flat rates
Best for: Travel agencies and multi-location travel businesses that want managed, compliance-first enrollment calling on permissioned client lists, without hiring agents or buying call center software.
#2 Kangaroo Rewards — Contact for pricing
Kangaroo Rewards offers a loyalty platform aimed at tour and travel agency businesses, with the goal of turning one-time bookers into repeat clients. According to their website, the platform supports customizable reward structures, including points, tiers, cashback, or a mix tailored to your travelers, and integrates with booking systems, online platforms, and in-person offices. For agencies competing with online booking sites and OTAs, Kangaroo positions loyalty as the retention lever: their materials cite that acquiring a new traveler can cost five times more than retaining an existing one, and that referral incentives help satisfied clients spread the word. The platform's feature set, as described on their site, includes referral tools to encourage customers to bring in friends and family, engagement features such as personalized offers, birthday rewards, and trip anniversary perks, and an analytics dashboard to track customer behavior, reward redemption, and program ROI in real time. Their published best practices for travel agencies include keeping earning rules simple, personalizing rewards using customer data like preferred destinations and travel frequency, going digital with a mobile-friendly program, and measuring redemption rates and retention over time. Kangaroo Rewards works well as the loyalty program engine that enrollment outreach feeds into. It does not itself provide managed outbound calling, so agencies will need to run enrollment outreach through their own team, email, or a separate calling partner. Pricing is not published on their site and requires contacting the company directly.
Pros
- Purpose-built guidance and features for tour and travel agency loyalty programs
- Flexible reward structures spanning points, tiers, and cashback
- Built-in referral tools suited to the trust-driven travel market
- Real-time analytics dashboard for redemption and ROI tracking
Cons
- Does not provide managed outbound enrollment calling
- Pricing is not published and requires direct contact
- Requires internal resources to configure and operate the program
Best for: Tour operators and travel agencies that want a dedicated loyalty program platform with referral tools and analytics, and can handle enrollment outreach themselves or through a separate calling partner.
#3 Loyera — Free to install and use; additional pricing details not published, contact Loyera for specifics.
Loyera provides loyalty software specifically marketed to travel agents, designed to help agencies retain customers from one season to the next. According to their website, the software is cloud-based, so agents can add customers to the loyalty network from anywhere, anytime, and customers are automatically added to the loyalty network when a purchase is made. Travelers can download the Loyera reward app on their phones to track rewards, view a log of their travel history with the agent, and receive updates on the latest offers and promotions. The platform's travel-specific features, as described on their site, include reward points on every tour purchased that can be redeemed on future tours, sign-up and referral rewards to grow the loyalty network, loyalty tiers with differentiated benefits, and a wallet feature that lets travelers add money to use for future trips. Loyera also includes customer data analysis to identify bestselling tours and understand customer preferences, plus the ability to send offer and promotion notifications to customers. On the business side, Loyera emphasizes a low-friction setup: the software is free to install and use, works on any device including a mobile phone, and requires no traditional POS hardware. Agents can set up a business profile with multiple branches and staff member profiles to run the loyalty app across all outlets and offices. Like Kangaroo, Loyera is a loyalty program platform rather than an enrollment calling service, so agencies still need a channel to invite past clients into the program. Pricing beyond free installation is not detailed on their site.
Pros
- Free installation with no traditional POS hardware required
- Travel-specific features like tour-based points and a traveler wallet
- Automatic customer enrollment into the loyalty network at purchase
- Multi-branch support for agencies with several offices
Cons
- No managed outbound calling for enrollment outreach
- Full pricing details beyond free installation are not published
- Smaller vendor with less publicly available information than larger loyalty platforms
Best for: Independent travel agents and small multi-branch agencies that want a lightweight, mobile-friendly loyalty program with points, tiers, and a traveler wallet.
A loyalty program can turn seasonal, one-time bookers into clients who return year after year, but the program only pays off when past travelers actually enroll. That's why the channel you use for enrollment outreach matters as much as the rewards themselves. If you have documented consent records on your client list and want the enrollment calls handled end to end, My AI Call Center is the strongest option in 2026: a managed service with strict list discipline, TCPA-compliant AI disclosure, transparent per-minute pricing starting at 9¢, and outcome reports that show exactly what happened on every call. If you'd rather build and run the loyalty program itself, Kangaroo Rewards offers travel-specific reward structures, referral tools, and analytics, while Loyera gives smaller agencies a free-to-install, mobile-first option with points, tiers, and a traveler wallet. Many agencies will use these in combination: a loyalty platform to run the program, and structured calling campaigns to fill it. The first step is the same either way. Plan My Campaign at myaicallcenter.app walks you through your goal, list volume, consent records, and any regulated-area flags, and the first campaign review is free. You'll know the full cost before approving launch, and if your list won't support the campaign, they'll tell you plainly before you spend anything.
Frequently asked questions
Why do travel agencies need outbound calls for loyalty program enrollment?
Travel is a low-frequency purchase, so most clients book once or twice a year and forget your program exists between trips. Email open rates keep falling, and Deloitte research shows consumers join an average of 8 loyalty programs but actively engage with only 5. A structured call to a past client, inviting them into your program and confirming their interest, cuts through that noise in a way email rarely does. Enrolled customers also spend more: Capital One Shopping's research cites a 12-18% spending lift for enrolled customers.
What makes My AI Call Center different from loyalty software platforms?
My AI Call Center is a managed calling service, not software you configure. You buy campaigns that the team runs for you, each with one clear goal quoted before launch. Loyalty platforms like Kangaroo Rewards or Loyera run the program itself (points, tiers, rewards, analytics) but leave enrollment outreach to you. My AI Call Center handles the outreach: list and consent review, scripting, compliance, monitoring, and reporting, with outcomes routed back into your CRM and booking tools. The two approaches work well together.
How does My AI Call Center handle consent and TCPA compliance?
Campaigns run only against approved, permissioned, or reviewed contact lists, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and in most cases declined. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call carries AI disclosure, recipients can request a human or opt out with STOP or REVOKE keywords, opt-outs are honored immediately, and DNC requests carry across all campaigns. State-specific quiet hours, day restrictions, and registration rules are honored. Campaign requirements vary by location and industry, so clients are responsible for obtaining appropriate legal guidance before launch.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, and the rate is locked for the campaign so it doesn't move mid-flight. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, and you know the full number before approving launch.
What do I need to provide before an enrollment campaign can launch?
You'll need a client list with documented consent records, since the service only runs approved, permissioned, or reviewed lists. The Plan My Campaign process captures your goal, list volume and relationship, consent records, and any regulated-area flags, with uncertain answers triggering a manual review. You'll also approve the script, disclosure language, opt-out handling, and escalation path before launch. Nothing runs until you approve.
What results and reporting do I get after the campaign?
Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, outcome counts, routed follow-up requests, a completion and coverage report, and opt-out and DNC logs. Enrollment confirmations and follow-up requests route back into the CRM and scheduling tools you already run, and hot leads can transfer to your team live. The company reports what actually happened and will not invent metrics, logos, or testimonials.
Can these solutions work together?
Yes, and for many agencies that's the practical setup. A loyalty platform like Kangaroo Rewards or Loyera runs the program: points, tiers, referral rewards, and redemption tracking. My AI Call Center runs the enrollment campaign that fills the program, calling your permissioned client list and routing enrollments back into your CRM. Enrollment calls also pair naturally with win-back campaigns for dormant travelers and renewal or retention calls ahead of peak booking seasons.