Post-event feedback is the clearest signal you have about what to repeat, fix, or cut before your next event. But collecting it is harder than it looks. Email surveys sit unopened, response rates on post-event emails commonly land between 5 and 15 percent, and by the time results arrive, attendees have forgotten the details that mattered. Phone-based surveys and feedback calls close that gap. They reach attendees quickly, capture richer answers, and consistently outperform passive forms for response rates. The challenge for event planning companies is choosing between managed AI calling services, live-agent call centers, and self-serve survey software, each with very different costs, compliance obligations, and levels of effort. In this 2026 guide, we compare five solutions that help event teams run structured surveys and feedback collection, from managed outbound campaigns to enterprise survey platforms and live-agent contact centers. We look at how each handles survey design, calling or distribution channels, reporting, and pricing, so you can pick the option that fits your event size, contact list, and consent situation without overpaying for features you will never use.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.
My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns against approved, permissioned, or reviewed contact lists only. It never does indiscriminate cold calling. Owned by AIQ Labs and based in Halifax, Nova Scotia, with an operating base in Austin, Texas, the service is built for organizations that want to run more useful calls without building a bigger call center. For event planning companies, the Surveys & Feedback campaign type does one clear job: collecting structured attendee, exhibitor, or member feedback by phone, with the goal, script, and full campaign quote agreed before launch. You buy campaigns that are run for you, rather than another software platform your team has to learn. What sets My AI Call Center apart is list discipline and compliance. Before any campaign launches, the team reviews your list source, consent records, and calling windows. Bought lists without clear permission records are flagged, and in most cases declined. The company tells you plainly if the list will not support the campaign, before you spend anything. Every call carries AI disclosure, recipients can ask if the call is AI-assisted, request a human, or opt out, and keyword opt-outs (STOP and REVOKE) plus DNC requests are honored immediately and carried across all campaigns. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, and state-specific quiet hours and day restrictions are respected. Outcomes route back into the tools you already run. You get a named outcome report with disposition codes (completed, qualified, opted out, no answer), per-call notes, and follow-up requests delivered to your team, plus a dispositioned contact list, outcome counts, a completion and coverage report, and opt-out and DNC logs. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. And the company reports what actually happened: no invented client logos, testimonials, metrics, or ratings.
Pros
- Managed service: you buy campaigns that are run for you, not another platform to learn
- Full campaign cost quoted before launch; the rate does not move mid-campaign
- Strong consent and TCPA compliance posture, including AI voice disclosure and DNC handling
- Named outcome reports with disposition codes instead of raw call logs
- No invented numbers: reporting reflects what actually happened
Cons
- Requires a permissioned or reviewed contact list; bought lists without consent records are typically declined
- Not a self-serve survey builder; campaigns are scoped and quoted rather than launched instantly
- Most campaigns include setup and monthly management fees on top of per-minute calling
Best for: Event planning companies with permissioned attendee, exhibitor, or member lists who want structured phone feedback collected and reported for them, with compliance handled.
#2 TeleDirect — Contact for pricing.
TeleDirect is a call center service provider that offers outbound survey and feedback calling with professional live agents. According to its website, the company's call center survey services are designed to capture feedback the moment an interaction ends, when details and emotions are still clear, turning raw experience into usable data for coaching, quality control, and retention. For event planning companies that want a human voice conducting feedback interviews, TeleDirect's live-agent model is its core differentiator. Its agents are described as trained in active listening, able to detect tone and adapt to a customer's responses in ways automated calls cannot. The company offers multiple survey channels: phone surveys conducted by trained agents, email surveys for cost-effective broad reach, SMS surveys for quick one-question insights, and in-app surveys where an app exists. Its "Quick & Easy Feedback" system can send a survey notification as soon as a transaction or interaction completes, with feedback delivered to the client as soon as it is received. TeleDirect states its services meet ISO standards and satisfy current HIPAA requirements, with internal protocols it says exceed federal regulations, which matters for education or healthcare-adjacent events handling sensitive participant data. Pricing is not published, so you will need to contact the company for a quote.
Pros
- Live agents can detect tone and adapt to a respondent during the call
- Multiple survey channels (phone, email, SMS, in-app) from one provider
- Stated HIPAA and ISO compliance for sensitive participant data
- Rapid feedback delivery after each interaction
Cons
- No published pricing; quotes required
- Live-agent calling typically costs more per call than automated alternatives
- Event-specific survey templates and workflows are not documented on its site
Best for: Event planning companies that want a human voice on the phone for feedback interviews and value live-agent adaptability over automated calling.
#3 QuestionPro — Listed from $99/month in third-party comparisons; enterprise pricing is custom (contact for pricing).
QuestionPro is a survey and experience management platform with dedicated features for event feedback, according to its own comparison content. It offers customizable survey templates for pre-event, in-session, and post-event surveys, along with advanced logic for longer, multi-session events. For event planning companies running conferences or multi-day programs, the platform's branching and skip logic help keep surveys short and relevant to each attendee's actual schedule, which improves completion rates. Real-time reporting is one of QuestionPro's stated strengths: dashboards update as responses come in, so organizers can see satisfaction trends while an event is still happening rather than weeks later. Surveys are mobile-friendly and multilingual, which matters for global audiences and diverse attendee bases. The platform also supports open-ended feedback alongside rating scales, giving both quantitative scores and qualitative context. It is a software platform rather than a calling service, so feedback is collected through channels like email, QR codes, and mobile surveys rather than outbound phone campaigns. According to third-party comparisons, advanced features carry a learning curve for first-time users, and the best value comes from using the full platform rather than a single survey.
Pros
- Advanced branching and skip logic handles complex, multi-track events
- Real-time dashboards show satisfaction trends during the event
- Multilingual and mobile-friendly surveys for global audiences
- Strong template library for event-specific feedback
Cons
- Advanced features have a learning curve for first-time users
- Best value requires using the full platform, not a single survey
- Software only; no outbound calling service for phone-based feedback
Best for: Organizers of larger conferences and multi-session programs who want a full-featured survey platform with real-time reporting and are willing to run it themselves.
#4 Cvent Surveys — Contact for pricing.
Cvent Surveys is built specifically for events, allowing feedback to be captured and linked directly to attendee, session, and event data, according to the company's website. Unlike general survey tools, it ties responses to registration and participation data, so event planning companies can analyze feedback in the context of attendance, engagement, and event performance. If you already run registration or event marketing through Cvent, the surveys piece plugs into the same ecosystem, which cuts down on the export-and-reconcile work that standalone survey tools create. Cvent Surveys lets teams tailor questions to attendee attributes such as registration type, role, or session participation, which keeps each audience's questions relevant and improves response quality. Surveys can be automatically scheduled at event milestones, such as after a session or after the event ends, capturing feedback while the experience is still fresh. Teams can also collect feedback for specific sessions and speakers, making it easier to identify top-performing content. Cvent states that responses are visible as they are collected, so teams can monitor feedback during the event and adjust delivery in real time. The platform can also be configured to support knowledge assessments and continuing education tracking, useful for training events and certification programs. Pricing is not published; contact Cvent for a quote.
Pros
- Feedback linked to registration and attendance data yields richer analysis than standalone surveys
- Milestone-based scheduling captures feedback while it is fresh
- Session- and speaker-level evaluation built in
- Real-time response visibility during the event
Cons
- No published pricing; quotes required
- Most valuable when used with the broader Cvent platform, which adds cost and complexity
- Online survey distribution only; no outbound phone-based feedback calls
Best for: Event planning companies already using (or evaluating) the Cvent event platform that want feedback tied directly to registration and session data.
#5 SurveyMonkey — Free basic plan (100 responses/month, no data export); paid plans start around $25/month per user according to third-party comparisons.
SurveyMonkey is one of the most widely used survey platforms on the internet, and its event management survey software is a practical option for event planning companies that want a familiar, low-friction tool. According to its website, SurveyMonkey offers event-planning survey templates that cover pre-event RSVPs and attendee questions (topics of interest, dietary restrictions, communication preferences) through to post-event feedback on organization, staff, and value for money. The platform is built for organizations where multiple people coordinate projects, giving team-wide access to the survey platform and user management. The strengths here are speed and familiarity. You can assemble large question sets, use answer logic, run A/B testing, and even accept payments within a survey, all without much technical skill. The free tier allows a limited number of responses per month (100 responses, with no data export), and paid plans scale up from there. The main drawback, noted in third-party reviews, is that prices rise sharply as you need more responses, which can hurt for large attendee lists. There is no outbound calling capability, so phone-based feedback collection is out of scope. For straightforward pre-event and post-event questionnaires on a budget, though, it is a dependable choice.
Pros
- Very easy to use, with a large template library for events
- Team access and user management built in
- Free tier available for small events
- Answer logic and A/B testing available at paid tiers
Cons
- Prices rise sharply as response volume grows
- Free tier limits responses and blocks data export
- No outbound phone-based feedback calls
Best for: Event planning companies that need simple, familiar pre-event and post-event questionnaires without a steep learning curve or a large budget.
The right choice depends on how your attendees will actually respond, and how much of the work you want to do yourself. If you have a permissioned attendee list and want structured phone feedback collected, dispositioned, and reported for you, a managed outbound calling service like My AI Call Center does the whole job: list and consent review before launch, a script you approve, calls run in approved windows, and a named outcome report with disposition codes routed back to your CRM. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign and the full number known before you approve launch. If you want a human voice on every call, TeleDirect's live-agent model is worth a quote. If your feedback fits into forms rather than calls, QuestionPro, Cvent Surveys, and SurveyMonkey each cover different slices of the self-serve market. Whatever you pick, start with one clear goal for the feedback you need, and make sure your list can support the campaign before you spend anything.
Frequently asked questions
What makes My AI Call Center different from other survey and feedback call providers?
My AI Call Center is a managed service, not software. You buy campaigns that are run for you, scoped around one clear goal per campaign and quoted in full before launch. It only calls approved, permissioned, or reviewed lists, and it checks list source and consent records before any campaign starts. Bought lists without clear permission records are flagged, and in most cases declined, and the team tells you plainly if the list will not support the campaign before you spend anything. Every call carries AI disclosure, opt-outs are honored immediately, and you receive a named outcome report with disposition codes rather than raw call logs. The company also commits to reporting what actually happened, with no invented client logos, testimonials, metrics, or ratings.
How much do surveys and feedback calls cost?
With My AI Call Center, calling starts at 9¢ per connected minute, tiered by volume, and the rate is agreed before launch and does not move mid-campaign. Most campaigns add a one-time campaign setup and a flat monthly management fee, both quoted before launch, with no per-seat charges or platform bill. The first campaign review is free. TeleDirect does not publish pricing, so you need to contact them for a quote. On the software side, QuestionPro is listed from $99/month in third-party comparisons with custom enterprise pricing, SurveyMonkey starts around $25/month per user with a limited free tier, and Cvent requires a custom quote.
Why do phone surveys outperform email surveys for event feedback?
Post-event email surveys commonly see response rates between 5 and 15 percent, and attendees can forget up to half of an experience within an hour of it ending. Phone calls reach attendees directly, capture answers while the details are still fresh, and allow follow-up questions that a static form cannot. For event planning companies, that means richer qualitative feedback and higher completion rates, provided the contact list is permissioned and the calls are run inside approved calling windows with proper disclosure and opt-out handling.
Can I use AI calling if my attendee list was purchased from a third party?
Probably not. My AI Call Center reviews list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. AI-generated voices are treated as artificial voices under the TCPA, which requires prior express consent, so calling people who never agreed to hear from you creates real compliance risk. If your list came from ticket sales, registrations, or memberships where attendees agreed to be contacted, it will usually support a campaign. If you are not sure, the free campaign review will tell you before you spend anything.
Do attendees know they are talking to an AI?
With My AI Call Center, yes. AI disclosure is included on every call. Recipients can ask whether the call is AI-assisted, request a human, or opt out, and keyword opt-outs like STOP and REVOKE are honored immediately. DNC requests are respected across all campaigns and carried into client DNC records. Recording is optional and only done with disclosure and consent.
How do the results get back to my event team?
Outcomes route back into the CRM and scheduling tools you already run. You receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed to your team, plus a dispositioned contact list, outcome counts, a completion and coverage report, and opt-out and DNC logs. Hot leads and follow-up requests can transfer to your team live or land in your CRM.
Should I choose a managed calling service or survey software?
It depends on your goal and your list. If you want phone-based feedback with high response rates and minimal internal effort, a managed calling service collects, disposition, and reports the feedback for you. If your attendees are more likely to fill out a quick form on their phone, or you need in-session polling and real-time dashboards, survey software like QuestionPro, Cvent Surveys, or SurveyMonkey is the better fit. Many event teams use both: software for pre-event registration questions and in-session pulses, and a calling campaign for the post-event feedback that email surveys fail to capture.