Best Surveys & Feedback Calls for Assisted Living Facilities

{"faqs":[{"answer":"My AI Call Center is a managed outbound calling service, not survey software. You buy campaigns that the team runs for you, each with one clear goal, quoted before launch. Calls are made only to approved, permissioned, or reviewed contact lists, and outcomes — confirmed responses, follow-up requests, opt-outs — are routed back into your existing CRM and scheduling tools. There are no per-seat charges, no platform bill, and the calling rate is locked for the campaign.","question":"What makes My AI Call Center different from traditional survey vendors?"},{"answer":"My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required before calling. Every call includes AI disclosure, recipients can ask if the call is AI-assisted, request a human, or opt out using keywords like STOP and REVOKE. State-specific quiet hours, day restrictions, and registration rules are honored, and DNC requests are carried across all campaigns into client DNC records. Clients are responsible for obtaining appropriate legal guidance before launch.","question":"Are AI-powered survey calls compliant with telemarketing rules?"},{"answer":"My AI Call Center pricing starts at 9¢ per connected minute, tiered by volume. Most campaigns also include a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. The rate does not move mid-campaign, and the first campaign review is free, so the full cost is known before you approve anything. Specialized research firms like Holleran, Pinnacle Quality Insight, and WeCare Connect do not publish pricing and require direct quotes.","question":"How much do survey and feedback calls cost?"},{"answer":"It depends on your state. SurVate is specifically built around the 2026 NYSDOH-required resident and family satisfaction surveys for New York assisted living facilities and nursing homes. Holleran can administer CoreQ measures — which many state oversight departments now ask to be performed annually — and upload compliant data to regulatory portals. For other states, check your state's Department of Health requirements and confirm with the vendor that its surveys and reporting align.","question":"Can assisted living facilities use these solutions to meet state survey requirements?"},{"answer":"Many assisted living residents have limited access to or comfort with online portals, and some have vision, hearing, or cognitive challenges that make paper or web surveys difficult. A phone call is personal, accessible, and allows staff assistance or family participation. Research on resident satisfaction consistently shows that response rates and answer quality improve when the format matches the population — which is why several vendors, including Holleran and My AI Call Center, offer telephone-based administration.","question":"Why are phone-based surveys useful for senior living residents?"},{"answer":"Common CoreQ-aligned questions for assisted living cover overall recommendation of the facility, staff ratings, care quality, and (for residents) food quality. Broader survey topics include activities, dining, safety, housekeeping, communication, responsiveness to concerns, and one open-ended question such as 'What is one thing that would make living here better for you?' Keeping surveys short — three to five questions for families, or a simple 5-point scale for residents — improves completion rates.","question":"What should we ask residents and families in a satisfaction survey?"},{"answer":"Start with a free campaign review through the Plan My Campaign process, which captures your goal, list volume and relationship, consent records, and any regulated-area flags. The team scopes the campaign around one clear outcome, reviews your list and consent documentation, connects outcomes to your existing CRM and scheduling tools, and submits the script, disclosure, opt-out handling, and escalation path for your approval. Nothing launches until you approve it, and the full price is quoted before launch. You can reach the team at [email protected].","question":"How do we get started with My AI Call Center?"}],"heading":"Best Surveys & Feedback Calls for Assisted Living Facilities","listings":[{"cons":["Not a self-serve software tool — campaigns are run by the My AI Call Center team","Requires appropriate consent records for the contact list before launch","Clients are responsible for obtaining legal guidance for their specific location and industry"],"name":"My AI Call Center","pros":["Fully managed service — no platform to learn or seats to buy","Compliance-forward: consent review, AI disclosure, and DNC handling built into every campaign","Full campaign cost quoted and locked before launch; no mid-campaign rate changes","Actionable deliverables: dispositioned lists, outcome counts, and routed follow-ups","Free first campaign review"],"rank":1,"pricing":"Calling starts at 9¢ per connected minute (tiered by volume), plus a one-time campaign setup and flat monthly management fee, all quoted before launch. First campaign review is free.","best_for":"Assisted living facilities and multi-location senior care organizations that want structured resident and family feedback calls run for them — without hiring staff or buying calling software.","description":"My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns against approved, permissioned, or reviewed contact lists — never indiscriminate cold calling. Owned and operated by AIQ Labs with bases in Halifax, Nova Scotia and Austin, Texas, the service is built around a simple promise: run more useful calls without building a bigger call center. For assisted living facilities, the Surveys & Feedback campaign type is a natural fit for gathering resident and family input on care, dining, activities, safety, and communication — especially for family members who respond better to a phone call than an online form.\n\nWhat sets My AI Call Center apart is that it is a managed service, not software you have to learn. You buy campaigns that the team runs for you, each with one clear goal, quoted before launch. Before anything goes live, the team reviews your list source and consent records — bought lists without clear permission records are flagged and, in most cases, declined. Compliance is front and center: AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, AI disclosure is made on every call, keyword opt-outs (STOP and REVOKE) are honored, and state-specific quiet hours and day restrictions are respected. HIPAA-compliant communication standards apply on clinic and healthcare pages.\n\nOutcomes are routed back into the systems you already use: dispositioned contact lists with outcome counts (confirmed, qualified, opted out, no answer), per-call notes, and follow-up requests delivered to your team, with hot leads transferred live or logged in your CRM. Pricing starts at 9¢ per connected minute, tiered by volume, with a one-time campaign setup and flat monthly management fee quoted before launch — the full number is known before you approve, and the rate is locked for the campaign. The first campaign review is free.","is_platform":true,"website_url":"https://myaicallcenter.app","key_features":["Managed Surveys & Feedback calling campaigns with one clear goal per campaign","Calls run only against approved, permissioned, or reviewed contact lists","TCPA-aware compliance: prior express consent, AI disclosure on every call, opt-out handling (STOP/REVOKE)","State-specific quiet hours, day restrictions, and DNC records honored across campaigns","Outcomes routed back to your CRM and scheduling tools, with live transfer of hot leads","Disposition reports with outcome counts, per-call notes, and follow-up requests","Multi-language outbound campaigns (Spanish most common)","Rate locked per campaign — 9¢ per connected minute starting rate, tiered by volume"],"is_editors_choice":true},{"cons":["Pricing is not published, so budgeting requires a direct conversation","Consulting-heavy approach may be more than small facilities need","Annual survey cycles can be slower than on-demand calling campaigns"],"name":"Holleran Consulting","pros":["Deep senior living specialization with a large national benchmark dataset","Telephone survey administration available alongside digital formats","CoreQ and U.S. News survey compliance handled end-to-end","Free access to the Holleran National Benchmark for participating organizations"],"rank":2,"pricing":"Contact for pricing","best_for":"Assisted living communities that want a specialized senior living research partner with national benchmarks, CoreQ support, and consultant-led action planning.","description":"Holleran is a senior living research and consulting firm that has conducted resident and employee engagement surveys for more than 30 years. According to its website, Holleran surveys go beyond simple satisfaction questions, using proprietary dimensions of engagement to help communities understand how residents feel about their experience — not just what they like and dislike. Decades of benchmark data allow facilities to compare their results against other providers across North America.\n\nFor assisted living facilities, Holleran offers a broad survey toolkit: resident engagement and satisfaction surveys, new resident surveys at 30, 90, and 180 days, discharge and post-tour surveys, pulse surveys of 10–15 questions, and the EnGauge 365 tool for continuous quarterly feedback. Multiple distribution methodologies are supported, including written, telephone, online, and SMS — meaning phone-based survey administration is available for residents and families who prefer to respond by voice.\n\nHolleran is also a recognized provider partner for CoreQ and the U.S. News & World Report Best Senior Living survey, and can administer CoreQ measures separately or add them to an existing survey, then handle compliant data uploads to regulatory portals. After data collection, expert consultants help interpret results and build action plans. Pricing is not published on the website; facilities should contact Holleran directly for a quote.","is_platform":false,"website_url":"https://www.holleranconsult.com","key_features":["Resident engagement and satisfaction surveys with 30+ years of benchmark data","Multiple distribution methods including telephone, online, written, and SMS","New resident surveys at 30, 90, and 180 days; discharge and post-tour surveys","EnGauge 365 continuous feedback tool with quarterly insights","CoreQ administration and compliant data upload to regulatory portals","U.S. News & World Report Best Senior Living survey partner","AI-assisted comment analysis of open-ended responses","Consultant-guided action planning and Momentum Check follow-up surveys"],"is_editors_choice":false},{"cons":["Limited public detail on specific features and methodology","Pricing not published","Primarily survey-based; not a managed outbound calling service"],"name":"Pinnacle Quality Insight","pros":["Exclusive focus on senior care means relevant, industry-standard survey questions","Covers both customer and employee experience in one program","Ongoing survey software rather than one-time projects"],"rank":3,"pricing":"Contact for pricing","best_for":"Senior care and assisted living providers that want a vertically specialized satisfaction measurement partner covering both residents and staff.","description":"Pinnacle Quality Insight is a customer satisfaction and employee retention specialist focused specifically on senior care and senior living. According to its listing in the Senior Living Supplier Directory, Pinnacle helps providers understand their customers' and employees' experiences through surveys and software, with the stated goals of improving the customer experience and reducing employee turnover. The company positions itself as a leader in experience measurement for the post-acute care industry.\n\nFor assisted living operators, Pinnacle's focus on the senior care vertical is the main draw: rather than adapting a general-purpose survey tool, facilities get survey programs designed around the questions that matter in long-term care — care quality, staff responsiveness, dining, communication, and overall satisfaction. The combination of surveys and software means results are delivered in a structured, ongoing way rather than as a one-off research project, which supports continuous quality improvement and year-over-year comparison.\n\nBecause Pinnacle works across senior care settings, facilities can also benchmark their resident and family satisfaction results against other providers in the space. Specific feature details and pricing are not disclosed in publicly available research, so facilities should contact Pinnacle directly to scope a program that fits their community size and survey cadence.","is_platform":false,"website_url":"https://www.pinnaclequality.com","key_features":["Customer satisfaction surveys purpose-built for senior care and senior living","Employee retention and engagement measurement alongside resident feedback","Survey-plus-software model for ongoing experience tracking","Post-acute care industry experience benchmarking","Structured programs for resident and family satisfaction measurement"],"is_editors_choice":false},{"cons":["Public feature and pricing information is limited","Phone-based delivery for residents is not confirmed in available research","May require direct consultation to determine fit for smaller facilities"],"name":"WeCare Connect","pros":["Senior care specialization across multiple feedback audiences","Links feedback to retention and rating outcomes","Supports coordinated resident and staff survey programs"],"rank":4,"pricing":"Contact for pricing","best_for":"Assisted living operators who want to combine resident, family, and employee feedback in a single senior-care-specialized survey program.","description":"WeCare Connect describes itself as the leading survey provider for senior care organizations, using what it calls deep insights gathered through the voice of employees, residents, and patients. According to its Senior Living Supplier Directory listing, the company's aim is to help senior care operators build a thriving culture that keeps retention high and ratings up — a framing that connects feedback directly to business outcomes like staff turnover and public reputation.\n\nFor assisted living facilities, WeCare Connect's multi-audience approach is notable: rather than surveying only residents, the platform gathers feedback across employees, residents, and patients, which matters because staff experience and resident experience are closely linked. Facilities that want to run coordinated feedback programs — annual resident satisfaction surveys alongside more frequent employee pulse checks — can do so within a single vendor relationship.\n\nThe company emphasizes that it discovered first-hand the power of acting on feedback in its own operations, which informs its survey design. Detailed feature lists, distribution channels (such as whether phone-based survey administration is offered), and pricing are not disclosed in publicly available research, so facilities should reach out directly for specifics and to confirm which delivery formats are supported for their resident population.","is_platform":false,"website_url":"https://www.wecareconnect.com","key_features":["Surveys for senior care organizations across employees, residents, and patients","Culture and retention focus tied to survey insights","Multi-audience feedback programs within one platform","Senior care specialization in survey design"],"is_editors_choice":false},{"cons":["Compliance surveys are New York-focused; out-of-state facilities should confirm applicability","No phone-based survey administration mentioned in available research","Pricing not published"],"name":"SurVate (Educational Vistas, LLC)","pros":["Directly addresses the NYSDOH compliance mandate with pre-built surveys","Paper and online formats accommodate residents with varying abilities","Instant reporting with Excel export for state reporting","34-year track record in secure survey administration"],"rank":5,"pricing":"Contact for pricing","best_for":"New York assisted living facilities and nursing homes that must meet NYSDOH resident and family satisfaction survey requirements.","description":"SurVate, from Educational Vistas, is a surveying system with a dedicated offering for assisted living facilities and nursing homes, built around the New York State Department of Health (NYSDOH) requirements for resident and family satisfaction surveys. According to its website, new 2026 NYSDOH-required surveys are pre-built into the platform and aligned with state expectations, while remaining fully customizable for any additional feedback a facility wants to collect. Educational Vistas brings a 34-year history of secure survey administration, originally serving New York school districts.\n\nThe workflow is deliberately simple: upload your mailing list, choose your surveys, and send. Surveys can be delivered online or printed — printed surveys can be scanned directly into the platform for automatic data capture, which is valuable for residents who prefer or need paper. Residents can complete surveys on any device with staff assistance available, and multiple language options and automated reminders are supported.\n\nReporting is instant, with real-time dashboards, downloadable PDFs, and Excel exports for future state reporting. Resident surveys cover activities, food and dining, maintenance and housekeeping, safety, and overall satisfaction; family surveys address communication, trust, responsiveness, and overall experience. Custom facility-specific questions are optional. Pricing is not published on the website, so facilities — particularly those in New York facing the state mandate — should contact Educational Vistas for a quote.","is_platform":false,"website_url":"https://edvistas.com","key_features":["Pre-built 2026 NYSDOH-required resident and family satisfaction surveys","Online or printed survey delivery with scan-in data capture for paper","Fully customizable surveys plus custom facility-specific questions","Real-time dashboards, PDF reports, and Excel exports","Multiple language options and automated reminders","Secure, confidential handling — facility owns 100% of the data","Fast setup with no technical staff required"],"is_editors_choice":false}],"conclusion":"Choosing the right surveys and feedback solution for your assisted living facility comes down to your goals. If you need to meet a state mandate like NYSDOH's resident and family satisfaction surveys, SurVate is purpose-built for it. If you want deep benchmarking, CoreQ support, and consultant-led action planning, Holleran and Pinnacle Quality Insight are established senior living specialists. If your priority is reaching residents and families directly — with structured, compliant survey calls run for you, outcomes routed back into your CRM, and full cost transparency before launch — My AI Call Center offers a managed approach that requires no new software, no new hires, and no per-seat fees. Every option here takes consent and privacy seriously, but the delivery model differs: research firms run periodic survey studies, while My AI Call Center runs ongoing, goal-driven calling campaigns you can repeat whenever you need fresh input. The best next step is a conversation about your specific list, consent records, and calling windows. My AI Call Center's first campaign review is free, and the full campaign cost is quoted before you approve anything — so you know exactly what you are getting before you spend a dollar.","intro_paragraph":"Resident and family satisfaction is no longer a nice-to-have for assisted living facilities — in many states it is a regulatory requirement, and everywhere it shapes occupancy, referrals, and quality-of-care outcomes. But collecting meaningful feedback from residents (some with cognitive or hearing challenges) and busy family members is hard with email alone. That is why more facilities are turning to structured survey calls and managed feedback campaigns: a phone call is accessible, personal, and works for populations that may not use online portals. In this 2026 guide, we compare five solutions that help assisted living facilities run surveys and feedback calls — from fully managed outbound calling services to specialized senior living research firms and compliance-focused survey platforms. Each option below is evaluated on how well it fits the realities of senior care: consent and compliance requirements, resident-friendly delivery formats, actionable reporting, and pricing transparency. Whether you need to meet a state mandate like the NYSDOH resident and family satisfaction surveys, run CoreQ measures annually, or simply hear more from residents and families between annual surveys, there is a solution here for your facility."}