Best Renewal Quoting & Upsell Calls for Sleep Apnea Clinics

Sleep apnea clinics live and die by continuity of care. A patient on CPAP, an oral appliance, or a follow-up testing cadence has a renewal moment every few months to a year, and that moment is where you either confirm the next term of care, quote an upgrade like a replacement supplies plan or a titration follow-up, or lose the patient to a competitor who called first. Most sleep clinics in 2026 handle this manually: a front-desk coordinator squeezes in calls between check-ins and DME paperwork, and the patients who slip through become quiet lapses. For a condition where nonadherence is already the clinical problem, a missed renewal call is more than lost revenue. The solutions below span managed AI calling services, patient engagement platforms, AI voice agents, and renewal automation software. We looked at compliance rigor, how well each one fits a HIPAA-regulated clinic, pricing transparency, and whether outcomes actually land back in your EHR and scheduling tools.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume (rate locked for the campaign), plus a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free. No per-seat charges, no platform bill, no minimums you didn't choose.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service run by AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. You don't buy software or dialer seats. You buy campaigns the team runs for you, and Renewal Quoting & Upsell Calls is one of its core campaign types, with clinic-specific variants. For sleep apnea clinics, the campaign typically launches 30 to 60 days before the renewal date. Each call confirms renewal intent, quotes the next term (a replacement supplies plan, a titration follow-up, a move from one-time testing to an annual monitoring package), and captures upsell interest in one clear-goal conversation. Outcomes route back into the CRM and scheduling tools you already run. Confirmed renewals, qualified upsells, and follow-up requests land with your team the same day, either via live transfer for hot patients or directly in your CRM with disposition codes (confirmed, qualified, renewed, opted out, no answer) and per-call notes. Three structural differences matter more in sleep medicine than in most verticals. First, list discipline: campaigns run only against approved, permissioned, or reviewed contact lists. List source and consent records are checked before anything launches, and bought lists without clear permission records are flagged and, in most cases, declined. You're told plainly if the list won't support the campaign, before you spend anything. Second, compliance: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure is made on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, state-specific quiet hours are respected, and DNC requests carry across all campaigns into your DNC records. HIPAA-compliant communication standards apply on clinic pages. Third, reporting integrity: the company commits to no invented numbers. You get a named outcome report with disposition codes, per-call notes, routed follow-ups, a completion and coverage report, and opt-out and DNC logs. Pricing is transparent and predictable. Calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. The first campaign review is free, and the full number is known before you approve launch. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. For sleep apnea clinics, this pairs naturally with Appointment & Event Reminders (for sleep study and titration follow-ups), Compliance & Health Check-In Calls (for adherence check-ins on CPAP or oral appliance patients), Payment & Invoice Reminder Calls (for DME balances), and Multi-Language Outbound Campaigns (Spanish most common).

Best for: Sleep apnea clinics and multi-location healthcare organizations (typically 1–200+ staff) that want structured, compliant renewal quoting and upsell calls run for them on approved, permissioned patient lists, without building an internal call center or buying dialer software.

#2 Prosper AI — Contact for pricing

Prosper AI is an AI voice agent platform for healthcare that positions itself as the number one AI voice agent for patient access and revenue cycle management. According to its website, Prosper raised a $30M Series A led by a16z and is trusted by 60+ outpatient groups and EHR platforms. Its voice agents handle both patient and payor phone calls, covering scheduling, benefits verification, patient billing, and annual re-engagement campaigns that schedule annual check-ups for patients due for follow-up. For sleep apnea clinics, that re-engagement motion maps onto the renewal moment: a patient due for their annual sleep study review, a replacement supplies window, or an oral appliance follow-up gets a call to book the next appointment. The strongest fit for sleep medicine is the write-back. According to Prosper, agents write directly to your EHR and PMS, so staff aren't re-entering data after the call, and the platform reports 50% of calls resolved end-to-end for a Northeast OB/GYN group, 24/7 coverage including weekends, and a 40% reduction in operational costs. Its re-engagement campaigns reportedly drive a 20%+ increase in appointments, and the patient balance reminder agent can collect up to 15% of outstanding balances on the call. Prosper offers battle-tested Blueprints for common workflows and claims live deployment in about three weeks with a dedicated AI strategist. It's worth noting that renewal quoting and upsell isn't a named campaign type here: the re-engagement work focuses on scheduling annual check-ups, so clinics that want a live conversation that quotes a specific renewal term will need to shape that workflow themselves.

Best for: Outpatient groups and multi-location sleep clinics that want AI voice agents to cover the full patient access and billing call mix, including re-engagement outreach that books the next appointment.

#3 Luma Health — Contact for pricing (quote-based, not published)

Luma Health is a patient engagement platform founded in 2015 in San Mateo, CA, serving 1,000+ healthcare organizations and 100M+ patients across the US, UK, Canada, and the Caribbean, according to its website. It's best suited to health systems and multi-location groups, and it integrates with 80+ EHRs including Epic, Oracle Health, MEDITECH, and athenahealth. For sleep apnea clinics evaluating renewal and follow-up outreach, Luma works well for healthcare because its 2026 releases emphasize proactive outbound automation. The Navigator conversational AI agent now handles proactive outbound follow-up in addition to inbound requests, and the company reports it automated 95% of after-hours calls at the University of Arkansas for Medical Sciences and cut call abandonment by 40% at Sun River Health. The Spring 2026 Workflow Builder release is a no-code orchestration engine, and Luma reports AI workflows saved a combined 2.5 million hours and handled 350,000+ care-related next steps. Luma also won a Gold Stevie Award in the AI/Machine Learning Solution, Healthcare category at the 2026 American Business Awards. It holds a 4.8/5 on G2 (84 reviews) and 4.6/5 on Capterra (82 reviews, 90% recommend). Users praise responsive support and measurable no-show reductions, with cited cases as high as 79%. Two caveats for a sleep clinic budgeting this: per-message and per-minute fees can scale faster than patient volume, according to user reviews, and some of the newest 2026 features roll out EHR by EHR. Patient Pipeline, for instance, is Epic-only today. Small single-location practices should confirm they're the target customer before going deep in evaluation.

Best for: Health systems and multi-location sleep clinic groups that want AI-driven operational workflows and proactive outbound follow-up across a large patient base.

#4 Renewtrak — Contact for pricing

Renewtrak is a renewals-led growth platform built around automated renewal quoting. According to its website, the pitch is simple: like-for-like renewal quotes are the bare minimum, and Renewtrak lets customers select upgrade and add-on options with quotes updating in real time, so a decision happens without sales intervention. For a sleep apnea clinic running recurring revenue programs (annual monitoring packages, supplies subscriptions, membership-style follow-up plans), that self-service dynamic quoting is the interesting part: the patient sees their current plan plus relevant upgrades and can self-checkout in one click. On the automation side, Renewtrak integrates with your CRM and CPQ so renewal quotes are created and auto-issued, and automated renewal reminders go out on a cadence up to 180 days before the renewal event based on industry best practices. The company reports that automated interactive quoting saves up to 40% of renewal managers' time, and quotes change based on what's selected, update without intervention, and are easily shareable. Visibility is a stated focus: you can see the status of every quote after it's submitted, who viewed it, how a customer interacts with it, and real-time renewal metrics like likelihood-to-renew scores. Enterprise references cited on their site include VMware, Lenovo, and HP. Two things to know before shortlisting it for a clinic: Renewtrak is a software platform, not a managed calling service, so it won't place renewal calls on your behalf, and it's built primarily for B2B technology companies with channel sales models and existing CPQ investments.

Best for: Organizations with recurring revenue programs and existing CRM/CPQ investments that want automated, self-service renewal quoting with upgrade options, rather than outbound calling campaigns.

#5 AmeriCall — Contact for pricing

AmeriCall is an industry veteran in subscription renewal and sales campaigns with more than 85 years of experience, according to its website. The company builds fully customized subscription renewal and sales programs that use phone, email, or surface mail to deliver reminder notices, which is a wider channel mix than most modern vendors offer. For a sleep apnea clinic with recurring programs (annual monitoring renewals, supplies subscriptions, follow-up care packages), that combination of phone plus mail can reach patient segments that ignore email and text. On the call side, AmeriCall describes sophisticated inbound call processing technology that lets experienced call center agents provide high levels of customer care, and campaigns can be escalated to in-house sales representatives or AmeriCall supervisors when a more involved response is needed. That escalation path matters for a sleep clinic where a renewal conversation can turn clinical (a patient reporting mask discomfort or poor adherence) and needs to route to your team rather than stay with the call center. The company's stated focus is higher subscriber retention rates and increased revenue. Two practical notes: this is a traditional, human-staffed call center model rather than an AI-driven one, so scalability and per-call economics will differ from AI calling services, and pricing is not published. Prospective clients need to contact the sales team for a quote and should ask specifically about HIPAA handling for protected health information during scoping.

Best for: Sleep apnea clinics and healthcare organizations with recurring subscription-style programs that want a traditional, human-staffed call center handling renewal and upsell outreach across phone, email, and mail.

If you run a sleep apnea clinic, the renewal window is the cheapest revenue you'll ever protect. A structured call 30 to 60 days out confirms intent, quotes the next term, and surfaces the upgrade (supplies plan, titration follow-up, annual monitoring) while there's still time to act. Of the five options here, My AI Call Center is the one built specifically for that motion as a managed service: strict list discipline, TCPA-forward compliance with HIPAA standards on clinic pages, transparent pricing from 9¢ per connected minute with the rate locked for the campaign, and outcomes routed back into your CRM the same day. If you'd rather own the workflow in software, Prosper AI and Luma Health bring strong healthcare AI depth, and Renewtrak handles self-service renewal quoting well. Ready to see what a renewal campaign looks like for your patient list? The first campaign review is free, and you'll know the full number before anything launches. Reach the team at [email protected] or plan your campaign at myaicallcenter.app.

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