Best Renewal Quoting & Upsell Calls for Hotels

Hotel revenue doesn't stop at the booking. It's the renewal conversation, the upgrade offer, the late checkout, the spa package, and the upsell that turns a standard room into a suite. For hotel sales and marketing leaders, the challenge in 2026 is running structured, compliant outbound campaigns that confirm renewals, qualify upsell opportunities, and route outcomes into your existing CRM and PMS without adding headcount. Most properties still rely on manual tracking and reactive outreach that misses the critical window. The solutions below span managed calling services, guest-commerce platforms, and renewal automation software. We've evaluated them on campaign structure, compliance rigor, integration depth, pricing transparency, and proven outcomes for hotels and multi-location hospitality groups. Whether you run a boutique inn or a portfolio of branded properties, one of these five fits the way your renewal and upsell motion needs to run.

#1 My AI Call Center — Calling starts at 9¢ per connected minute (tiered by volume) + one-time setup fee + flat monthly management fee, all quoted before launch. First campaign review free. No per-seat charges, no platform bill, no minimums.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. Rather than software you configure or dialer seats you staff, you buy campaigns that the team runs for you. Its Renewal Quoting & Upsell Calls campaign is one of 17 core campaign types and is built for the hotel renewal moment. Campaigns typically launch 30–60 days before the renewal date, giving your team time to save wavering accounts and follow up on unanswered calls before the deadline. Each call confirms renewal intent, quotes the next term, and captures upsell interest in one clear-goal campaign. Outcomes route back into the CRM and scheduling tools you already run. Confirmed renewals, qualified upsells, and follow-up requests land with your team the same day, either via live transfer for hot leads or directly in your CRM with disposition codes and per-call notes. The differentiators are structural. List discipline: My AI Call Center only runs campaigns against approved, permissioned, or reviewed lists. List source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and in most cases declined, and you're told plainly if the list won't support the campaign before you spend anything. Compliance: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required. AI disclosure is made on every call. Keyword opt-outs (STOP and REVOKE) are honored immediately, state-specific quiet hours are respected, and DNC requests are carried into your DNC records across all campaigns. Reporting integrity: the company commits to no invented numbers. You receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, a completion/coverage report, and opt-out and DNC logs. Pricing is transparent and predictable: calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, and the full number is known before you approve launch. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. For hotels that also need Win-Back & Reactivation calling (typically 12–24 month dormants), Loyalty Program Enrollment, or Multi-Language Outbound Campaigns (Spanish most common), those campaigns pair naturally with renewal quoting.

Best for: Hotel sales and marketing leaders at multi-location organizations (1–200+ staff) who need compliant, managed renewal and upsell calling campaigns without building an internal call center.

#2 Canary Technologies — Contact for pricing. Custom quote on Core, Advanced, and Pro bundles.

Canary Technologies spreads upsells across the widest set of guest touchpoints. According to its website, Canary's Upsells product intelligently offers add-ons and amenities to guests from the time of booking through checkout, delivered through SMS and WhatsApp, email, the check-in flow, checkout, and inside AI Guest Messaging conversations. The platform also includes AI Voice and an Agentic Sales Coordinator for group and event sales, which launched in June 2026. Canary says it serves 20,000+ hotels. On commission, Canary is explicit: "You pocket 100% of the upsell revenue you drive, Canary never takes a cut." Canary publishes an "increase upsells by up to 250%" figure, but treat it as a vendor claim rather than a benchmark, because the page does not state the baseline or the property set behind it. Pricing is not published on its website; the company offers Core, Advanced, and Pro bundles with custom quotes. The watch-out is configuration. Breadth means Canary rewards a property with someone who owns merchandising and will tune offers. It gives less back to a property that switches it on and leaves it. For hotels that want check-in, payments, upsells, and AI under one contract, Canary is a strong fit. For a property that needs outbound renewal and upsell calls run for them, it's a platform you operate, not a managed service.

Best for: Hotels that want check-in, payments, upsells, and AI under one contract, with a team member who can own merchandising and tune offers.

#3 Akia — Contact for pricing. Pricing is not published.

Akia completes the sale in the thread. From its upsells page: "Akia sells the upsell, right in the conversation. A guest asks about arriving early. Akia checks that the room is free, quotes your price, and takes the payment in the same thread. On a text or on a call." Most tools on this list cannot do the part about the call. Akia's AI Voice is the same agent as its messaging, so a guest who phones about a late checkout can buy one during the call. According to Conduit's 2026 hotel upsell software roundup, Akia is the closest competitor on the voice-upsell axis. Pricing is not published. The watch-out, according to Conduit, is that Akia is strongest when the guest initiates. If you want a structured pre-arrival merchandising programme with segmented offers and reporting by offer type, a dedicated upsell platform will give you more control. For hotels that want to capture upsells inside the guest conversation, including on the phone, Akia is a strong option. For outbound renewal and upsell campaigns run on your behalf, it's a platform you configure and manage.

Best for: Hotels that want to complete upsells inside guest-initiated conversations, including on the phone.

#4 Duve — Contact for pricing. Pricing not published on the upsells page.

Duve is the guest-app option. Its upsells platform matches offers to the guest profile and live PMS availability, then delivers them through pre-arrival email, online check-in, the Guest App mid-stay, scheduled messaging, and the front desk at check-in. On commission, Duve's FAQ states: "On Pro and Premium plans, Duve typically doesn't charge commission on upsells fulfilled directly by the property. For products fulfilled through outside suppliers via the Marketplace, a separate service fee applies per your contract terms." Pricing is not published on the upsells page. The watch-out, according to Conduit's 2026 roundup, is that the guest app is the product. If your guests will install or open it, the merchandising surface is excellent. If they will not, the offers fall back to email and messaging, where Duve is competing with tools built for those channels first. For hotels with a guest base that engages with an app, Duve offers a broad set of delivery surfaces. For outbound renewal and upsell calling, it's not a managed service.

Best for: Hotels whose guests will install and open a guest app, and that want offers matched to profile and PMS availability.

#5 Oaky — Contact for pricing. Pricing not published.

Oaky is the specialist. It sells nothing except upselling, and it covers pre-stay offers, front desk upsells at check-in, and in-stay offers via QR codes or messaging, with guest segmentation, automation, multi-property chain management, and PMS integration. Oaky frames the goal as maximising TRevPAR rather than adding a revenue line. According to Conduit's 2026 roundup, Oaky is the dedicated merchandising tool with segmentation and chain-level control. Pricing is not published. The watch-out, according to Conduit, is that it is another system to run, and it does not answer guest messages. If your team is already drowning in inbound, an upsell tool that adds outbound offers on top will not fix the underlying load. For hotels that want a focused upsell engine with segmentation and chain management, Oaky is a strong fit. For outbound renewal and upsell calling, it's not a managed service.

Best for: Hotels and chains that want a dedicated merchandising tool with segmentation and chain-level control.

The best renewal quoting and upsell solution for your hotel depends on where you want the work to happen. If you want a platform your team configures and runs, Canary, Akia, Duve, and Oaky each cover different surfaces. Canary spreads upsells across the widest set of touchpoints. Akia completes the sale in the guest conversation, including on the phone. Duve matches offers to the guest profile and live PMS availability. Oaky is the dedicated merchandising tool with segmentation and chain-level control. If you want the calls run for you on approved, permissioned lists, with outcomes routed into your existing CRM and a rate locked before launch, My AI Call Center is the managed-service option. Calling starts at 9¢ per connected minute, tiered by volume, plus a one-time setup fee and flat monthly management fee, all quoted before launch. The first campaign review is free, and the full number is known before you approve launch. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. To see how a renewal quoting and upsell campaign would run for your property, book a campaign review at myaicallcenter.app.

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