Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages rarely serve one language. More than 25 million people in the U.S. live with limited English proficiency, and a CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to buy again from a brand that contacts them in their native language. For a brokerage, that shows up in the work that actually drives revenue: renewal calls, appointment confirmations, lead follow-up, and re-enrollment outreach ahead of Open Enrollment, which for 2027 coverage runs November 1, 2026 to January 15, 2027. If those calls go out only in English, a meaningful slice of your book quietly disengages, and brokers often misread the silence as lack of interest. The hard part is doing multilingual outreach well without hiring bilingual agents for every language or building a call center from scratch. This 2026 guide compares five solutions that genuinely support multi-language outbound campaigns for health insurance brokerages, from managed AI calling services to multilingual outsourcing firms. We looked at language coverage, compliance posture, healthcare and insurance fit, and pricing transparency, so you can match the right partner to your book of business.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns, with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that their team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service is built for multi-location organizations of 1 to 200+ staff, including clinics, healthcare groups, and member-based businesses. For a health insurance brokerage, the campaign types map directly onto the work that matters: renewal and retention calls 30 to 60 days before the renewal date, renewal quoting and upsell calls, speed-to-lead follow-up on new quote requests, appointment and event reminders, surveys, win-back calls on 12 to 24 month dormants, and payment reminders. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. They tell you plainly if a list will not support the campaign, before you spend anything. Compliance is treated seriously: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, recipients can ask if the call is AI-assisted, request a human, or opt out, and STOP and REVOKE keyword opt-outs are logged and honored immediately. State-specific quiet hours and day restrictions are respected, and clinic pages follow HIPAA-compliant communication standards. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and no invented numbers in reporting.

Best for: Health insurance brokerages and multi-location healthcare organizations that need compliant, managed multi-language calling campaigns, renewals, lead follow-up, and retention outreach, without hiring bilingual staff or building a call center.

#2 ganira — Contact for pricing (performance-based model; no sales, no payment)

ganira is an outbound telesales partner focused specifically on insurance carriers, agencies, and brokerages across all lines of business, including health insurance (individual, group, and Medicare). According to its website, ganira executes full sales campaigns, sets confirmed appointments, and does lead qualification for insurance products, so your licensed agents can focus on underwriting and policy management. For brokerages, the relevant services include product selling and cross-selling, appointment setting and meeting scheduling, insurance lead qualification and vetting, and multi-channel outreach combining outbound calling, inbound support, and chat-based sales. The multi-language capability is native-speaker outreach across target markets, and ganira lists coverage across the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal, with six languages supported. The company emphasizes insurance-specific training: agents who understand policy types, underwriting requirements, and regulatory compliance rather than generic call center scripts. Its positioning is performance-based pricing, meaning you pay when results happen, with no sales and no payment. ganira also uses an AI-driven CRM with real-time quality assurance, call recording, sentiment analysis, and automated compliance checks, and states it is 100% compliant with local and national Do Not Call regulations for insurance telemarketing. Pricing is quote-based around the performance model, so you'll need a scoping conversation for firm numbers.

Best for: Health insurance brokerages that want a human telesales partner with insurance-specific training and performance-based pricing across US and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on this list. The company lists healthcare among its target industries, which matters for brokerages handling sensitive member and patient communications, and it also serves fintech and software businesses. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. For a brokerage, the practical use case is routine outbound member communications and benefits navigation support in members' preferred languages, with 24/7 availability across time zones. Exact rates are quote-based, though package structures are publicly available, so plan on a scoping conversation to get firm numbers.

Best for: Health insurance brokerages that want very broad language coverage and 24/7 multilingual member support across voice, chat, and email with strong security credentials.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large health insurance brokerage, multi-state agency network, or carrier-affiliated distribution group, that scale is the main draw: a single partner can cover nearly any language your members speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. For brokerage use cases, the outbound call center capability is the most relevant piece. Large operators running regionally coordinated member outreach, renewal campaigns, appointment reminders, or re-enrollment pushes across diverse language communities can draw on TP's multilingual human agent network. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. The trade-offs are real, though: pricing is geared to mid-market and enterprise budgets and provided on a quote basis, onboarding can get complex given the footprint, and service quality may vary between regions. Smaller brokerages will likely find the fit challenging, but for a national operation that needs one contract covering many languages and regions, TP is worth the conversation.

Best for: Large health insurance brokerages and multi-state agency networks that need a single partner covering many languages and regions.

#5 Hugo — Contact for pricing

Hugo provides HIPAA-compliant multilingual voice support for healthcare, with dedicated phone agents covering 60+ languages, according to its website. For health insurance brokerages serving linguistically diverse member populations, Hugo's model is built around native or bilingual speakers who handle appointment scheduling, insurance verification, benefits navigation, and escalated questions without the translation latency of interpreter relay services. The company recruits talent pools across languages including Spanish, Mandarin, Cantonese, Vietnamese, Tagalog, Arabic, Russian, Haitian Creole, and Portuguese. According to Hugo's published materials, operations are ISO 27001 certified, SOC 2 compliant, and HIPAA-aligned, with encrypted telephony, role-based access controls, and continuous QA monitoring by native-speaking evaluators. The company reports phone pickup under 4 seconds and first-call resolution rates above 85%, with dedicated teams assigned to healthcare clients rather than shared across industries. Hugo also runs outbound care-gap outreach and re-enrollment programs for health plans and provider networks, which is directly relevant to brokerages working LEP populations ahead of Open Enrollment. Pricing is not publicly disclosed and requires a scoping conversation, and the human-staffed model carries higher cost than AI-driven campaign services.

Best for: Health insurance brokerages and health plans that need dedicated human multilingual voice teams with strong HIPAA and security credentials for member-facing work.

Choosing the right multi-language outbound partner comes down to the shape of your book and the lists behind it. If you want structured campaigns with one clear goal per campaign, locked pricing, and consent records checked before a single call goes out, a managed service like My AI Call Center fits that model directly: calling starts at 9 cents per connected minute, the rate is agreed before launch and doesn't move mid-campaign, and the first campaign review is free. You'll know the full number before you approve anything. If your priority is very wide language coverage or a large human team, the outsourcing firms on this list have real strengths worth a scoping call. Whatever you pick, ask three questions before signing: who verified the consent records on your list, what happens when a member opts out, and how outcomes land in your CRM. The best partners answer all three plainly. Plan My Campaign at myaicallcenter.app, or reach the team at [email protected], and start with the one question that matters: what do you need the call to accomplish?

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