Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve clients who speak many languages, and the numbers say language matters. A CSA Research survey found 75% of consumers are more likely to engage with a brand contacted in their native language, and the U.S. Census Bureau counts more than 25 million people living with limited English proficiency. For brokerages, that shows up in concrete ways: renewal reminders that go unanswered, benefit check-ins that fall flat, and enrollment follow-ups that never reach Spanish-speaking families. The problem is that most brokerages can't justify hiring bilingual staff for every location or building an internal call center, especially when campaigns are seasonal and consent rules around insurance outreach are strict. Multi-language outbound campaign services solve this by running structured calling campaigns in the client's preferred language, against permissioned lists, with outcomes routed back into the CRM you already use. In this 2026 guide, we compare five options, from managed AI calling services to large multilingual BPOs, evaluated on language coverage, compliance posture, insurance fit, and pricing transparency.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns, with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that the provider's team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service is built for multi-location organizations, typically 1 to 200+ staff, including healthcare and insurance-adjacent groups that need renewal reminders, benefit check-in calls, lead qualification, and re-engagement outreach delivered in clients' preferred languages without hiring bilingual staff or running call center software. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list will not support the campaign, before you spend anything. For insurance brokerages, that matters: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, recipients can ask if the call is AI-assisted, request a human, or opt out, and STOP and REVOKE keyword opt-outs are logged and honored immediately. State-specific quiet hours and day restrictions are respected, and DNC requests carry across all campaigns. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and no invented numbers in reporting.

Best for: Health insurance brokerages and multi-location organizations that need compliant, managed multi-language calling campaigns for renewals, check-ins, lead qualification, and re-engagement, without hiring bilingual staff or building a call center.

#2 Hugo — Contact for pricing

Hugo provides HIPAA-compliant multilingual voice support for healthcare, with dedicated phone agents covering 60+ languages, according to its website. For brokerages serving linguistically diverse client populations, Hugo's model is built around native or bilingual speakers who handle scheduling, benefits navigation, and escalated questions without the translation latency of interpreter relay services. The company recruits talent pools across languages including Spanish, Mandarin, Cantonese, Vietnamese, Tagalog, Arabic, Russian, Haitian Creole, and Portuguese. According to Hugo's published materials, operations are ISO 27001 certified, SOC 2 compliant, and HIPAA-aligned, with encrypted telephony, role-based access controls, and continuous QA monitoring by native-speaking evaluators. The company reports phone pickup under 4 seconds and first-call resolution rates above 85%, with dedicated teams 100% assigned to healthcare clients rather than shared across industries. Its Surge Protect capability provides on-demand capacity during enrollment surges, which maps well to the seasonal rhythm of open enrollment work. For brokerages navigating federal language-access mandates under Section 1557 of the Affordable Care Act, Hugo positions itself as a way to scale multilingual voice operations during recall campaigns and enrollment periods without degrading service quality. Pricing is not publicly disclosed and requires a scoping conversation.

Best for: Brokerages and health organizations that need dedicated human multilingual voice teams with strong HIPAA and security credentials across many languages.

#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints available. The company lists healthcare among its target industries, which is relevant for organizations handling sensitive client and family communications. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. These tools integrate into existing tech stacks and provide 24/7 availability across time zones. Human agents cover 60+ operational support languages, and the company offers full omnichannel coverage via its own SupportCRM or third-party CRM integrations, plus custom help desk integration and migration services. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. A published case study with airport shuttle service Flibco describes a 24/7 English and French team that scaled with demand, resulting in faster response times and improved CSAT scores. Exact rates are quote-based, though package structures and included features are publicly available, so you will need a scoping conversation to get firm numbers.

Best for: Organizations that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or a multi-state insurance group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. For insurance use cases, the outbound call center capability is the most relevant piece: large operators running regionally coordinated outreach, renewal reminders, client communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. The trade-offs are worth weighing. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex given the footprint, and service quality may vary between regions. If your brokerage operates at significant scale across many states or countries and needs one partner for nearly any language, TP is a serious contender. If you run a smaller shop with one or two campaign goals, a more focused provider will likely be simpler and cheaper.

Best for: Large insurance networks and multi-state or multinational operators that need a single partner covering many languages and regions.

#5 ganira — Performance-based model; contact for pricing

ganira is a dedicated outbound telesales partner for insurance carriers, agencies, and brokerages, with 15+ years of experience according to its website. It runs full sales campaigns, sets confirmed appointments, and handles lead qualification for life, health, home, and commercial insurance products, so your agents can focus on underwriting and policy management. The company operates across 10 global markets including the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal, with native speakers across those markets and support in 6 languages. For health insurance brokerages, ganira's most relevant services are product selling and cross-selling, appointment setting with decision-makers such as HR directors and CFOs, and lead qualification that verifies financial readiness and decision-maker intent. The company claims AI-driven CRM capabilities with automated data enrichment, lead scoring, and predictive analytics, plus real-time quality assurance with call recording, sentiment analysis, and automated compliance checks. It states it is 100% GDPR compliant and compliant with local and national Do Not Call regulations for insurance telesales. A distinguishing feature is pricing: ganira uses a performance-based model where you only pay when results happen, with no sales meaning no payment. The company reports 500,000 calls per month, 150,000 sales per annum, and 200+ sales experts. This is a sales-focused partner, so it suits brokerages that want outbound selling and appointment setting rather than reminder or check-in style campaigns.

Best for: Insurance carriers, agencies, and brokerages that want full outbound sales campaigns, appointment setting, and lead qualification across multiple international markets.

Choosing a multi-language outbound campaign partner comes down to what you actually need the calls to accomplish. If you want structured campaigns (renewal reminders, benefit check-ins, lead qualification, re-engagement) run against permissioned lists with full cost quoted before launch, My AI Call Center is the strongest fit for most brokerages. If you need dedicated human teams across dozens of languages with heavy HIPAA credentials, look at Hugo. If you want the widest language footprint and 24/7 coverage, SupportYourApp or Teleperformance deserve a conversation. And if your goal is full outbound selling with performance-based pricing, ganira is built for that. The right first step is the same in every case: define one clear goal for the campaign, confirm your list has consent records behind it, and get the full cost in writing before anything launches. My AI Call Center offers a free first campaign review, so you can scope the goal, check your list, and see the complete number before you spend anything.

Frequently asked questions