Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve some of the most linguistically diverse client bases in financial services. More than 25 million people in the United States live with limited English proficiency, and a CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to repurchase from a brand when outreach arrives in their native language, while 40% won't engage at all with content in another language. For a brokerage, that math is hard to ignore: open enrollment reminders, renewal calls, and speed-to-lead follow-ups that only run in English quietly skip a large slice of the book of business. The catch is that hiring bilingual agents for every market is expensive and slow to scale, and contact center turnover runs as high as 60% a year, with each replacement costing $10,000 to $20,000 by McKinsey's estimate. This 2026 guide compares five solutions that genuinely support multi-language outbound calling for health insurance brokerages, from managed AI calling services to multilingual BPO partners, so you can match the right option to your consent-sensitive lists, regulated calling windows, and reporting needs.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns, with Spanish the most common language requested. It is a managed service, not software: you buy campaigns that the provider's team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service is built for multi-location organizations, typically 1 to 200+ staff, which fits growing brokerages with several offices or licensed-agent teams. For a health insurance brokerage, the relevant campaign types are already in the catalog: Speed-to-Lead Follow-Up Calls (new leads called within minutes inside approved windows, with after-hours leads queued for the next business day), Renewal and Retention Calls 30 to 60 days before the renewal date, Appointment and Event Reminders, Lead Qualification Calls, Win-Back and Reactivation Calling for 12 to 24 month dormants, and Renewal Quoting and Upsell Calls. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list will not support the campaign, before you spend anything. That matters in insurance, where consent documentation carries real regulatory weight. On compliance, AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, recipients can ask if the call is AI-assisted, request a human, or opt out, and STOP and REVOKE keyword opt-outs are logged and honored immediately. State-specific quiet hours and day restrictions are respected, and clinic pages follow HIPAA-compliant communication standards. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests; hot leads transfer to your team live or land in your CRM. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and no invented numbers in reporting. The first campaign review is free.

Best for: Health insurance brokerages and multi-location insurance organizations that need compliant, managed multi-language calling campaigns, including lead qualification, renewal retention, and reactivation, without hiring bilingual staff or building a call center.

#2 ganira — Contact for pricing (performance-based model; no sales, no payment)

ganira is an outbound telesales partner focused specifically on insurance, with 15+ years of experience and coverage across key markets including the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal. For health insurance brokerages, the relevant services include lead qualification and vetting, appointment setting and meeting scheduling with decision-makers, full product sales campaigns for health insurance (individual, group, and Medicare), and campaign strategy built around regulatory requirements in each region. Its agents are trained on policy types, underwriting requirements, and compliance, rather than generic scripts. Multi-language outreach is one of ganira's stated differentiators, with native speakers across target markets, and the company lists six languages among its operational stats. Its pricing model is performance-based: you only pay when results happen, with no sales meaning no payment, which aligns its incentives with yours. The company also runs an AI-driven CRM with real-time quality assurance, call recording, sentiment analysis, and automated compliance checks, and states it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. Exact rates are not published, so a scoping conversation is needed for firm numbers.

Best for: Health insurance carriers, agencies, and brokerages that want a human telesales partner with insurance-specific training and performance-based pricing across US and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on the list. The company leans toward tech-driven businesses but lists healthcare among its target industries, which matters for brokerages handling sensitive member and client information. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. A published case study with airport shuttle service Flibco describes a 24/7 English and French team that scaled with demand, resulting in faster response times and improved CSAT scores. Exact rates are quote-based, though package structures are publicly available, so brokerages will need a scoping conversation for firm numbers.

Best for: Insurance and healthcare-adjacent organizations that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or a multi-state insurance group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. For health insurance brokerages, the outbound call center capability is the most relevant piece. Large operators running regionally coordinated outreach, renewal reminders, member communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. Its infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Availability may also depend on language, location, channel, or required headcount, which is worth confirming early in any scoping conversation.

Best for: Large brokerage networks and multi-state insurance operators that need a single partner covering many languages and regions.

#5 Hugo — Contact for pricing

Hugo provides HIPAA-compliant multilingual voice support for healthcare, with dedicated phone agents covering 60+ languages, according to its website. For health insurance brokerages and plans serving linguistically diverse member populations, Hugo's model is built around native or bilingual speakers who handle scheduling, benefits navigation, and escalated questions without the translation latency of interpreter relay services. The company recruits talent pools across languages including Spanish, Mandarin, Cantonese, Vietnamese, Tagalog, Arabic, Russian, Haitian Creole, and Portuguese. According to Hugo's published materials, operations are ISO 27001 certified, SOC 2 compliant, and HIPAA-aligned, with encrypted telephony, role-based access controls, and continuous QA monitoring by native-speaking evaluators. The company reports phone pickup under 4 seconds and first-call resolution rates above 85%, with dedicated teams assigned to healthcare clients rather than shared across industries. Hugo also describes outbound multilingual call programs used by health plans to close care gaps, confirm preventive screenings, and drive re-enrollment, which maps reasonably well onto a brokerage's renewal and retention outreach. Pricing is not publicly disclosed and requires a scoping conversation.

Best for: Health plans, payers, and insurance organizations that need HIPAA-aligned multilingual voice support with dedicated teams for member outreach and re-enrollment campaigns.

Choosing the right multi-language outbound partner comes down to three things: language coverage, compliance posture, and how much of the work you want to own. If your brokerage serves Spanish-speaking clients and needs renewal retention, lead follow-up, and reactivation calls run against permissioned lists without hiring bilingual staff, a managed service like My AI Call Center gives you structured campaigns with consent review before launch, AI disclosure on every call, and pricing locked at 9 cents per connected minute before you approve anything. If you need dozens of languages across many regions, Teleperformance and SupportYourApp offer the widest coverage, at enterprise-oriented price points. If insurance-specific human telesales is the priority, ganira's performance-based model is worth a scoping call, and Hugo fits payers that need HIPAA-aligned multilingual voice teams. Whichever direction you take, ask for the consent documentation standards in writing, confirm which languages are actually staffed versus advertised, and get the full campaign cost before launch. The first campaign review with My AI Call Center is free, so you can scope a multi-language renewal or speed-to-lead campaign and know the whole number before committing. You can reach the team at [email protected] or start at myaicallcenter.app/campaigns.

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