Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

If your brokerage serves a diverse book of business, you already know the pattern: an English-only renewal call gets a polite hang-up, an open enrollment reminder goes unanswered, and a perfectly good lead quietly lapses because the person on the other end never fully understood the message. The numbers back this up. A CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage when contacted in their native language, and roughly 40% won't engage at all with content in another language. US Census data shows more than 1 in 5 residents age 5 and older speak a language other than English at home, and about 61% of them speak Spanish. For health insurance brokerages, that's a large slice of your renewal base and your prospect pool. The challenge is reaching those people without hiring bilingual staff at every desk or standing up a call center you don't want to run. This 2026 guide compares five providers that can carry outbound campaigns in multiple languages, from a fully managed AI calling service to multilingual BPO partners and AI voice platforms, so you can match the right one to your lists, your compliance obligations, and your budget.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns with Spanish the most commonly requested language. It's a managed service, not software: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas, the service fits health insurance brokerages that need renewal and retention calls 30 to 60 days before the renewal date, speed-to-lead follow-up on new leads, appointment and event reminders, renewal quoting and upsell calls, and win-back outreach to 12 to 24 month dormants, all delivered in the contact's preferred language without hiring bilingual staff. What sets it apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. As the company puts it, "We tell you plainly if the list will not support the campaign, before you spend anything." For a regulated vertical like health insurance, that posture matters: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, and DNC requests carry across all campaigns into client DNC records. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing is transparent and locked: calling starts at 9 cents per connected minute, tiered by volume, with the rate agreed before launch and fixed for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch, with no per-seat charges and no platform bill. After the campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, and opt-out and DNC logs, with hot leads transferred to your team live or landed in your CRM. The no-invented-numbers policy means the report reflects what actually happened, which is exactly what you want when justifying spend on a multilingual renewal push.

Best for: Health insurance brokerages and multi-location insurance organizations that need compliant, managed multi-language calling campaigns for renewals, lead follow-up, reminders, and win-back outreach without hiring bilingual staff or running call center software.

#2 ganira — Performance-based; "no sales, no payment" per its website. Contact for exact rates.

ganira is a dedicated outbound telesales partner with 15+ years of experience serving insurance carriers, agencies, and brokerages across all lines of business, including health insurance (individual, group, and Medicare). According to its website, ganira executes full sales campaigns, sets confirmed appointments, and qualifies leads, so your licensed agents can focus on underwriting and policy management. Its services span product selling and cross-selling, appointment setting and meeting scheduling with decision-makers like HR directors and CFOs, insurance lead qualification and vetting, campaign strategy, and multi-channel outreach across outbound calling, inbound support, and chat-based sales. Multi-language outreach is a stated strength: ganira advertises native speakers across its target markets, and its published stats include 6 languages across 10 global markets (the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal). For a health insurance brokerage with cross-border or multilingual client communities, that footprint is meaningful. The pricing model is performance-based, which the company summarizes as "no sales, no payment," and it emphasizes compliance with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. Its tech stack includes an AI-driven CRM with automated data enrichment and real-time quality assurance with call recording, sentiment analysis, and automated compliance checks. Note that the model is built around human sales experts supported by AI, so it suits brokerages that want a sales-partner relationship rather than a narrowly scoped reminder or retention campaign.

Best for: Health insurance brokerages that want a human-led outbound telesales partner for full sales campaigns, appointment setting, and lead qualification across multilingual markets, with performance-based pricing.

#3 SupportYourApp — Quote-based; package structures and included features are available publicly. Contact for pricing.

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages needing broad language coverage alongside outbound calling, it's one of the widest footprints available. The company lists healthcare among its target industries, which matters for brokerages handling sensitive client communications. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength for a regulated vertical: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. For a brokerage running multilingual outreach around renewals, policy questions, or open enrollment follow-ups, that compliance posture reduces a real risk category. The main caveat is positioning: this is primarily a customer support outsourcing partner, so outbound work is described around routine calls rather than compliance-led campaign management. Exact rates are quote-based, though package structures and included features are available publicly, so you can scope before committing.

Best for: Health insurance brokerages that need very broad language coverage (60+ languages) with HIPAA-compliant operations and a blend of human agents and AI voice support across voice, chat, and email.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large health insurance brokerage or multi-state agency group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its size makes it a benchmark in global outsourcing. For health insurance use cases, the outbound call center capability is the most relevant piece. Large brokerages running regionally coordinated outreach, renewal campaigns, appointment reminders, or client follow-ups across diverse language communities can draw on TP's multilingual human agent network. If your book of business includes communities speaking languages well beyond Spanish, TP is one of the few partners that can genuinely cover them. The trade-offs are familiar for an operation of this size: pricing is geared to mid-market and enterprise budgets and provided on a quote basis, onboarding can get complex, and service quality may vary between regions given the footprint. Smaller brokerages may find the fit challenging.

Best for: Large health insurance brokerages and multi-state agency groups that need a single partner covering many languages and regions for coordinated outbound campaigns.

#5 TopCalls — $0.35/min in every language, with no localization surcharge (per their website).

TopCalls is a multilingual AI voice agent platform that handles calls in up to 68 languages with native-sounding accents, according to its website. For a health insurance brokerage serving linguistically diverse communities well beyond English and Spanish, that coverage is the headline feature. Language switching happens mid-call: if a call opens in English and a client responds in Spanish, the agent recognizes the switch and continues in Spanish without dropping the conversation. That matters for brokerages whose client language data may be incomplete or outdated. TopCalls also matches regional accents, distinguishing, for example, Latin American Spanish from Castilian Spanish, which can help a brokerage communicate naturally with its specific community. Multilingual scripts are managed side by side, so the core message about a renewal window or open enrollment deadline stays consistent while greetings, formality, and phrasing adapt per market. Language preferences can be set per campaign or pinned per contact from your CRM data. According to the website, multilingual calling costs $0.35/min in every language with no localization surcharge, and every language runs at the same sub-500ms response latency. The trade-off: this is a platform you configure and operate yourself, so brokerages without technical staff will need to invest time in setup, script writing, and compliance management, including maintaining their own consent records.

Best for: Health insurance brokerages with technical comfort that need broad language coverage, including languages beyond Spanish, and want to run AI outbound campaigns themselves from a single dashboard.

The right multi-language outbound partner depends on the shape of your brokerage. If you want campaigns run for you, with consent records checked before a single call goes out, pricing locked before launch, and outcomes routed back into the CRM you already run, My AI Call Center is the clear starting point: calling starts at 9 cents per connected minute, Spanish is the most common language, and the first campaign review is free. If you want a human sales partner paid on performance, ganira's insurance-specialized telesales model fits. If you need very wide language coverage, SupportYourApp's 60+ languages and HIPAA-compliant operations, or Teleperformance's 400+ languages and dialects at enterprise scale, are worth the scoping conversations. And if you have the technical staff to run campaigns yourself, TopCalls offers 68 languages at a flat per-minute rate. Whichever direction you take, start with the goal: what do you need each call to accomplish? Then confirm the consent status of your list, approve the script and disclosure, and hold your provider to honest reporting. Plan your next campaign at myaicallcenter.app/campaigns, or reach the team at [email protected].

Frequently asked questions