Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages rarely lose a client because the plan was wrong. They lose them because the reminder, the renewal call, or the open enrollment follow-up arrived in English to a household that speaks Spanish, and the person on the other end politely hung up. The U.S. Census Bureau counts 25.7 million people with limited English proficiency, and a CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to engage with a brand that contacts them in their native language. For brokerages, that gap shows up directly in retention: renewal calls that go unanswered, appointment confirmations that never happen, and re-enrollment conversations that stall before they start. The problem is that hiring bilingual agents for every language your book of business speaks does not scale, and most brokerages do not want to run dialer software themselves. This 2026 guide compares five providers that can run multi-language outbound campaigns for health insurance brokerages, from fully managed AI calling services to global BPO firms. We looked at language capability, compliance posture, integration with broker workflows, and pricing transparency so you can match the right partner to your book.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service is built for exactly the situations health insurance brokerages face every enrollment season: renewal and retention calls 30 to 60 days before the renewal date, speed-to-lead follow-up calls placed within minutes inside approved windows, appointment and event reminders, renewal quoting and upsell calls, and win-back campaigns targeting members dormant 12 to 24 months, all delivered in the member's preferred language without hiring bilingual staff. What separates My AI Call Center from everything else on this list is list discipline. Only approved, permissioned, or reviewed contact lists are used, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. As the company puts it, they tell you plainly if the list will not support the campaign, before you spend anything. That matters enormously in health insurance, where TCPA consent, state quiet hours, and CMS-adjacent rules make sloppy list hygiene a genuine legal risk. AI-generated voices are treated as artificial voices under the TCPA, requiring prior express consent; AI disclosure happens on every call, with recipients able to ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs like STOP and REVOKE are honored immediately, and DNC requests carry across all campaigns into your DNC records. The process is also unusually transparent. You start with a campaign review built around one question: what do you need the call to accomplish? Then comes list and consent review, system connections so outcomes route back into the CRM and scheduling tools you already run, script and escalation approval (nothing launches until you approve), and finally launch with real-time monitoring. After the campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-up requests, a completion and coverage report, and opt-out and DNC logs. The company's no-invented-numbers policy means you only see what actually happened. Calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch, with no per-seat charges and no platform bill. The first campaign review is free.

Best for: Health insurance brokerages and multi-location organizations that need compliant, managed multilingual renewal, retention, reminder, and follow-up calling without hiring bilingual staff or running call center software.

#2 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on the list. The company leans toward tech-driven businesses but lists healthcare among its target industries, which is relevant for brokerages handling sensitive member communications. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. That HIPAA posture matters for any brokerage touching protected health information during outreach. The trade-off is positioning: this is primarily a customer support outsourcing firm rather than a campaign-based outbound service, so a brokerage running a structured renewal or re-enrollment campaign will need a scoping conversation to define deliverables. Exact rates are quote-based, though package structures are published on the site.

Best for: Health insurance brokerages and healthcare organizations that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.

#3 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large health insurance brokerage or multi-state agency group, that scale is the main draw: a single partner can cover nearly any language your members speak, across inbound and outbound calling, technical support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its size makes it a benchmark in global outsourcing. For brokerages, the outbound call center capability is the most relevant piece. Large operators running regionally coordinated outreach, renewal reminders, member communications, or re-enrollment campaigns across diverse language communities can draw on TP's multilingual human agent network. The human-agent model also means cultural nuance and formality are handled by native speakers rather than translated scripts, which is valuable in markets where conversational norms vary. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging, and onboarding can get complex given the footprint.

Best for: Large brokerages and multi-state insurance organizations that need a single partner covering many languages and regions.

#4 TTEC — Contact for pricing (aimed at mid-market and enterprise clients)

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. For health insurance brokerages pursuing larger member engagement programs, TTEC's strength is the combination of multilingual delivery across 50+ languages with comprehensive omnichannel support, covering inbound and outbound call center services plus customer acquisition, retention, and support programs. Retention is explicitly part of its service mix, which lines up well with the renewal-heavy economics of a health insurance book. The company's deep expertise in CX transformation and analytics can help brokerage groups design outreach programs that go beyond one-off campaigns. If you want a partner to help design and operate a broader multilingual member engagement operation, rather than a single structured campaign, TTEC's consulting-led model is worth exploring. Pricing is aimed at mid-market and enterprise clients, which may put it out of reach for smaller agencies. Availability of specific languages and channels can also depend on region and required headcount.

Best for: Mid-market and enterprise brokerages that want a consulting-led partner to design and operate a broader multilingual member engagement operation.

#5 ganira — Contact for pricing (performance-based model: no sales, no payment)

ganira is an outbound telesales partner focused specifically on the insurance industry, with 15+ years of experience and coverage across life, health, P&C, and commercial lines. According to its website, ganira executes full sales campaigns, sets confirmed appointments, and does lead qualification for insurance carriers, agencies, and brokerages, explicitly including health insurance (individual, group, and Medicare) among its supported products. That insurance specialization is the draw: agents who understand policy types, underwriting requirements, and regulatory compliance, rather than generic call center staff reading scripts. Multi-language outreach is a stated capability, with native speakers across target markets and coverage in six languages across 10 markets including the United States, Canada, the United Kingdom, and several European countries. ganira also positions itself as compliance-ready, stating it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing, and its tech stack includes an AI-driven CRM with real-time quality assurance, call recording, sentiment analysis, and automated compliance checks. The pricing model is performance-based: no sales, no payment, which aligns its incentives with yours. Note that this is a human-agent telesales operation, so language breadth is narrower than the BPO giants above, and campaign scope centers on selling and appointment setting rather than reminders or retention check-ins.

Best for: Health insurance brokerages that want insurance-specialized, human-driven multilingual outbound telesales and appointment setting on a pay-for-results model.

The right multi-language outbound partner for a health insurance brokerage depends on what you are actually trying to accomplish. If you need 400 languages across dozens of markets, Teleperformance and TTEC have the scale, at enterprise prices. If you want insurance-specialized human telesales on a pay-for-results model, ganira is worth a conversation. If broad language coverage with HIPAA-grade security is the priority, SupportYourApp covers that ground well. But if what you really need is structured, compliant campaigns against your own permissioned member list, renewal and retention calls delivered in the member's language, and a report that tells you exactly what happened with no invented numbers, My AI Call Center is the clear fit. Calling starts at 9 cents per connected minute with the rate locked for the campaign, the full cost is known before you approve launch, and the first campaign review is free. You can start by planning your campaign at myaicallcenter.app, or reach the team directly at [email protected]. Bring your goal and your list, and they will tell you plainly whether the list will support the campaign before you spend anything.

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